I wish I could give a higher rating, this place is one of the closest locations to where I live. Therefore, it is convenient, however, each, and every time I go in and have any specific type of inquiries, the people that work there give me very vague answers, and at times question why I continue to go because basically, if you don't do the research yourself, don't bother asking, because in all honesty, you will go in knowing more eight times out of 10 than the people behind the counter I recently visited the store in hopes to locate a specific item I needed in order to wear a wig to go with my Halloween costume, which I was shockingly surprise that they did not have any in stock whatsoever, not because they ran out, because I was told they didn't (scull caps) with that other Sally's locations might. I don't know about you, but I don't have time for "mights" in my life. Can I get a solid yay or nay and if yay, then which location, por favor? If you need basic stuff, this place can work, but yeah - save your inquiries for a more equipt and fully trained staff. Just sayin, no shade intended. Just facts. read more

Almost everything I looked at in-store is priced 1-3 dollars MORE than everything online. You can do in-store pick up to get the online price but it allegedly takes an hour. Real scammy. read more

It has everything I need for. The prices are affordable and the staff is ever ready to answer questions. read more

I wish I could give these three persons at register with minus zero!!!!!!!!!! The worse customer service I haven't seen in my thirty years being an expert Cosmetologist since then. Bought the hair equipment here since this Monday night 12/4/23 & didn't realized my Co-worker double order same as I bought in this store. Came back for refund today Thursday/12/7/23, & they said hair equipment can't refund? That a new law? Are you kidding? From the back of the receipt said policy for sixty days without used its nor opened its!!!!! They were just so rude & had terrible senses. The horrible experiences in here and hopefully the management must read these bad review & improvements as quick as they can with these!!!!! Dissatisfied, Disappointed, Rude receptionists!!!!!!!! Won't comeback anymore nor recommend as terrible services!!!!! Store: 2514 read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Union City, California

Management here is TERRIBLE. The woman wearing a wig has bad costumer service and gives a almost mugging look to you. She has an off-putting presence that doesn't make you want to stay in the store for long. The workers here are all cool but just had to say the manager was the worst of them all which is very surprising. Never thought I'd say management is bad bc I never wrote a review about this kind of stuff. read more

Clearly customer service isn't their strong suit. I walked in with a Starbucks in my hand and before I could make it two feet the employee at the register barked at me "you can't have drinks in here" & when I say bark - she barked. No "hello" or pleasantries involved. I asked if I could leave the drink at the register while I grabbed what I needed and another bark - NO. Okay, I can be understanding to this policy but I am a grown woman in my 30's, I can handle holding my $7 coffee in my hand while shopping. What I can't handle is rude employees. I frequent this store because it's local and closer than cosmoprof but today will be the last time. I hope the management team at this location gets their employees some training. read more

The most ableist store I've ever been to. I'm a person who suffers with Tourettes syndrome and I was having a tic while shopping (no curse words or anything foul) just random noises I was making. The person working accused me of stealing and said if I screamed one more time I'd have to leave. She even threatened to call the police on me! I am so disappointed because I thought Sally's was an inclusive space. I won't be coming back. read more

Drove over 20 minutes to come here and they are closed despite the sign saying 7:00. I guess that's why they have 2 stars read more

Sally Beauty - Hours of operation - Cosmetics & Beauty Supply Near Me - Union City, California

Terrible customer services!!!!! The cashiers were unprofessional and very rude. Very Bad smell of this store and unfriendly. Never return back to this store ever. The manager should notice these bad reviews and revaluation to all. Too bad! read more

I really want to give this place a positive review because the location is great and the staff has always been friendly but the hours are minimal and, despite the friendliness and beauty in the staff, the current employees aren't knowledgeable or helpful in hair care. I'm pretty self taught in hair care and hair color (as a FT ICU nurse by profession) so I'm forgiving for lack of knowledge in the subject, but I've researched some and still feel like I know more than the staff that I have encountered. I've actually been given grossly incorrect recommendations when it was clear that they shouldn't be giving advice at all. I would love to be able to have knowledgeable staff available for the limited hours at this location. I'm being very generous with 2 stars. read more

What's the point of store hours if you don't follow or communicate that you are opening late? Came in at 11:12am today and the door is locked with the lights on/back door open. I knocked a few times and no response. I called the number and store hours state open at 10am. I peeped in the window and seen a girl looking directly at me and walking away. Terrible. read more

If I could give this store a zero rating I would. Firstly, this has been my store for the past few years and I am a Sally Beauty Club member. On today, however, my experience changed. The young clerk decided to follow me around the store from aisle to aisle. Really? In 2023, y'all still following Black people around the store. A complete and full display of the ignorance of the staff. I hope you people know that despite your close mindedness Black people will continue to THRIVE. read more

About to walk in to buy a new clipper set, ready to buy and the girl starts telling me I can't have my drink. Kinda silly when you treat customer like a child and your a child yourself. Spend my money somewhere else. read more

I don't recommend coming to this location. The manager at this location I don't know her name but she's the biggest lady there that wears a black wig is very rude and anytime I come in I always hear her gossiping behind the registers and when you ask her for help she has no patience and responds with a vulgar attitude. read more

My son at your store on Wednesday 7/8. To say that I am angry is an understatement. Osmar said that he went to the store to buy hair die like he often does and once at the check out register he was accused of stealing. There were other customers around when your employee demanded that he empty his pockets to show her what he had. My son asked why he was being asked to do so and was not given a reasoning and simply was asked again to empty his pockets. Being the gentleman he is and being embarrassed and put on the spot, he emptied them and obviously had nothing in them. Your employee proceeded to ask the customer behind my son if "he was the one she had thought was stealing" and quickly she replied "no." I am not sure if it was the customer that believed my son was in your store stealing or your employee but the way she handled the situation has caused major embarrassment and distress to my son. He is an outstanding member of our community. He is a church leader. He attends college and has good grades and he also works at a neighboring store to yours. He goes so often to your store that he actually has built a friendship with some of your employees. I expect that this be corrected by some training to your employees. I expect that my son get an apology. I hope that this doesn't happen to another customer because this is something I don't wish upon anyone. Fell free to contact me or my son if you need additional information. If this issue is not resolved I have no issues canceling my rewards membership and letting other family members know about this treatment. Thank you UPDATE: still heard nothing from the store..store manager...Sally's in general. Disappointed to say the least. read more

they do not sell extensions like every other sally's does, don't waste your time. words to make the minimum words read more

Buyer beware. Over charged for product. I went to Sally's to purchase hair dye. I bought 6 of them for $7.99ea + Tax $3.90 = $43.85 I went home and checked the price on their web site. It was $7.39. .60 less for a total of $3.00 saving. I called the store and was told that the store price was higher to cover the cost of shipping and tax that I normally would have paid on-line. I told the girl that comment did not make any sense and that I would contact the corporate office concerning it. I have not been able to get thru to corporate. Will continue to try and contact legal support. $3.00 is not going to brake the bank. But continued abuse will if allowed. read more

Esther is the mvp of this location hands down knowledgeably the of the best workers for sally in the Bay Area

The girl working at this location was very catty and rude. Not helpful at all. Just sat around veing vulgar with a friend the hole time while the store was in disarray. read more

It's a Sunday and it's 11:15am the store doors are locked hmmmmm. Associate walked up like she just got back from a workout. Sad..... read more

I recently dyed my hair and wanted to find some nourishment to protect my locks. I came in and Daisy came to my rescue. Daisy was soooo helpful, knowledgeable, and had exceptional customer service. I am grateful to have come here for my hair care needs. Thank you Daisy! read more

This Sally's is in a great location in union landing next to a Starbucks, luckys, and other restaurants with a big parking lot, there's even 10 minute parking right in front if you need to pick something up really quick. This Sally's has it all, a pretty typical Sally's with nail polish, hair dye, shampoo/conditioner, and even some hair extensions plus so much more. I always come here whenever I need to dye my hair a crazy color, the items are more high end like salon brand so they work a million times better than a box dye at target would! The employees are generally pretty friendly, they also are helpful if you have any questions. That being said if you don't really know what you're doing (me) they do kind of belittle you and make you feel bad about not knowing, I guess basic, terms-it's not my fault I didn't go to cosmetology school but still want to dye my own hair!! read more

Recently, i realized i've been treating my hair like straight hair this whole time when it's not. So i took consideration to take care of my hair & decide to finally buy hair products that are fit for me and the closest beauty hair product store was Sally Beauty, plus i've never been here before so i decided to go for my first time & i'm glad i did. I went in and immediately got welcomed in. I had no idea what to buy & was overwhelmed by all the products i've never seen before but the lady who helped me was very helpful and knowledgeable to suggest me a specific type of curl cream, leave in conditioner & also styling foam/mousse. She definitely knew what she was doing and i appreciate her help! I'm definitely coming back more! read more

The staff is very rude here, the girl that I asked a question to couldn't even answer a simple question of a product they carry. She was very rude and unprofessional, save your money and don't waste it at this location. read more

Every time I come to this particular Sally's the staff is very friendly and helpful. When I went in today they didn't have something I needed and Hannah was very helpful and was suggesting other brands and she offered to call another store for me and found everything I needed at another store so I can pick it all up at once. Great costumer service. read more

Shout out to Melissa! Not only does she carry herself professional but she has a welcoming approachable demeanor. Very knowledgeable about hair dyes and the procedures and patient in answering my questions since it's been awhile that I've dyed my hair. For many years, I've been dying my hair red, but it never turns out how I expect it would be. She gave me a tip about using warm, but closer to cold water in order to wash it out because hot colors bleed. It made so much sense and I gain closure to my previous confusions. She also reminded me about the equal portions 2 oz. of color cream and volume developer. Along with waiting 35 minutes before washing it. Thanks again Melissa! read more

Purchased Baybliss Clipper today(Saturday), came home to begin cutting my sons hair and realized that two of the guards are missing from the box. Called them back and was told I have to call customer service on MONDAY and they will advise me on my next steps. So now I'm stuck with $200 clippers missing two guards from the box that was removed at some point prior to being sold to me. Greatly disappointed. read more

I walked in today with no experience of dying my hair whatsoever and a really nice employee came by to help me. She was really friendly and had a great positive attitude. She broke down all the steps and items I needed in order to dye my hair the color I wanted. She even gave me a free coupon for signing up. Great customer service. Her name was Esther Marquez. read more

horrible customer service, all the two girls do is sit up front and gossip they're very rude and not helpful whatsoever, fremont is so much better read more

This usually is my "go-to" Sally's because it's in between where I work and where I live. Usually the customer service is ALRIGHT. But there was something about my visit yesterday that really bothered me. It really bothered me that a sales associate was talking bad about a previous customer in front of me to her supervisor (or whoever she was) on the sales floor. That in itself is unprofessional and lacks respect for customers who are in the store. It didn't help that the supervisor was agreeing with her and sort of "egged" her on. I understand it's not really a "professional" work environment, but it's more of common courtesy. It may not be me they were talking about, but it DID make me think "man, if they're talking bad about her, I wonder what they'll say about me". As a former employee of retail and sales I completely understand that some customers can be a pain, but really?! Save that smack-talking for the back room, or better yet wait till there are no customers in the store..SHEESH.. read more

I stopped in here the other night and I wasn't sure if it was open because the store was empty and kind of dark. Turned out it was open and the cashier was on the phone yelling about her boyfriend cheating. I didn't catch all of the juicy conversation, but she didn't rush to get off the phone just because a customer walked in the door. The store was small and dirty. They need to get some more lights in there too. read more

I'm going to give this place 2 stars for a few reasons. So, this place is great don't get me wrong. Wait, let me rephrase that. The PRODUCTS here are great. I always go to a Sally's for everything beauty. But this particular location is pretty garbage. Their customer service is up there with the worst of them, the place is teeny tiny, and there's always employees in there on the phone or talking out loud about personal things that should not be discussed in front of customers. People, well, some people have no idea how unprofessional it looks and sounds to hear your personal story of your life for the day. Also, can I get someone that has some knowledge of the products they sell (umm.. hello, product knowledge??). I don't want to go in there with a question only to end up popping out the phone to google WTH I'm looking for. You should at least have an idea or be able to get to a resource to find out for me. I'm the customer. Service me. All in all, this place will likely have what you need but don't come here thinking you are going to get great (or even borderline good) customer service from anyone in here. read more

This store is disappointing from price to the new people Who had no idea what they're recommending or when I was asking for products.

I come here for one reason... EYELASHES! Sally Beauty has the best selection of my favorite Ardell lashes. Prices are higher compared to Wal-Mart & Target but most of the time they don't sell the lashes you find in drugstores. This place is ahhhmazzzing. read more

Came by after work and it is closed. This location was supposed to be open until 8pm!! What a waste of time.

What a dump! Not only is it filthy and way un-organized, the customer service is non existant. These girls just stand around talking to each other and act all put out if you ask them a question. I was there a couple of days ago and after the way I was treated, I wont return. Also, the girls there were not very professional looking at all. You'd think working at a beauty supply store you'd actually care about your appearance. Only gave it 1 star because I couldn't leave it at 0. Buyer Beware! read more

I love getting the Pallideo eyeliner in black from here & also the face powder. Only at Sally's. & that's the only type of eyeliner I like using. Herbal & soft. read more

I have so much grey hair i didn't know what to do. Came to Sally's and Cynthia helped me and made me feel confident that I could dye my own hair. She gave easy steps to follow, and the end result is awesome. Thank you Cynthia! read more

I came here for the first time today in maybe a year or two. I was in the search for some nail tools for decorating nails (my new obsession). I was looking for rhinestones, accents, & maybe some good brushes to paint with. Unfortunately, I didn't find what I was looking for. :( Still, I love Sally Beauty Supply for their hair stuff and random items. Brushes, dyes, developer, and some facial products. For me, it's just a convenient place to get some dye for a quick color change -- although I haven't done any home experiments lately. Fun Fact: If they still offer it, get their discount card. I think it's $5, but if you're an avid shopper, it'll save you some dollars & cents in the long run! read more

Nice place. One employee helped me find exactly what I needed and I got in and out of the store in no time. Be sure to get the Sally's Card! The discounts and coupons are worth it if you do a lot in beauty. read more