Paid $300 for a head of highlights, totally horrible. They turned orange within a week's time. Ask to have them redone and was advised they would put a darker toner. That is NOT SHE PAID FOR. IF YOU THINK THESE LADIES KNOW ABOUT HAIR THEN YOU DEFINITELY DESERVE TO GO THERE. This is not Miami type colorist, these are simple Ocala colorist and that isnt saying much! read more

This establishment gets one star out of five for clearly lacking in professionalism, courtesy and for obviously terrible business practices. A customer who did not get a text or phone call about a following appointment was double charged the full amount for services that had been received during a previouls visit. I guess this means that it is this salon's policy to just fraudulently charge whatever was the cost of the previous service on the customer's debit card for a missed appointment, but then run it twice for extra emphasis, mistake by them or not. For me, a sudden charge debited out of my account in the amount of $370 which turns out to be twice the price for services for a previous visit, is finanacially devastating. If the policy is a $50 charge for a missed appointment, then charge only the $50, not $370. But to arbitrarily charge a huge fee for services that were neither actually booked in the first place and never actually planned or performed is plain fraud and just overall terrible business practices. The newly planned services were not the same as the previous services, so how does this make sense? If I could give less than one star for lack of professionalism and courtesy I would. If you are supposed to get a text reminder of any new appointment and the customer did not receive it due to perhaps storm related down cellular service or perhaps because they were attending an unexpected devastating funeral then this salon should at least leave a voicemail to let the customer know that the $50 missed appointment charge would be debited. Stick to your policy of charging $50 for a missed appointment, even when you say you "texted them." Charging $370 for one single missed hair appointment is more charges than my thoracic surgeon, my heart surgeon, my endoscopic neurosurgeon, and my child's pediatric endocrinologist, and finally my dentist if I was a no show to all of these above-listed appoinments each TWICE. Please do not trust these people, they cannot be taking care of the hair of regular people, every customer must be related to the Carnegie's in order to afford the huge charges debited to your account by these irresponsible fraudsters. read more

Had to go to a funeral in another state .October 29 2024.Didn't even get to get my hair done this time.. and I was charged full price. And I DID not get any Text stating I had an upcoming appointment. 185.00 taken.I had my hair done here by Emily over 3 months ago . She did a good job. Untill I made an appointment with her for a follow-up just a root cover. My husband's 40 year old little sister died battling cancer. So I am in Alabama and about to head home She left behind 2 young children btw. I knew I was going to have an appointment with 209 soon. But as promised by Emily I would receive a text letting me know when my follow up appointment was. Well I did not get one. And the day after the funeral I get a rude rude call from Maggie stating I missed my appointment. I tried to kindly explain about not Ever getting a reminder text, because I would have immediately rescheduled due to the fact I was at a funeral in Alabama. But no I was charged twice 185.00 twice 185.00 for no service, no text to tell me I had an appointment and really adamant that I was getting a full service done,when it was just for root touch up. Now they will not give me back my money 185.00.SO BEWARE OF SCAMS. BEWARE OF THE PRETEND NICENESS. THEY ARE LIARS . I AM SO HURT AND SO DISAPPOINTED. THEY SAID COME IN AND THE MONEY THEY STOLE FROM MY CARD WOULD BE APPLIED TO MY HAIR . WHO WOULD TRUST ANYONE AFTER THIS. MY HAIR IS MY PRIDE AND JOY. HOW CAN I EVER TRUST ANYONE IN THIS SALON TO NOT RETALIATE AGAINST ME. I DESERVE MY MONEY BACK. IF I GOT ANY TEXT ABOUT A REMINDER APPT. I WOULD HAVE HAD TO UNFORTUNATELY CANCEL AND RESCHEDULE BUT NOT NOW. ALL YOU WHO ARE NEW AND ARE CONSIDERING COMING HERE.DONT DONT DONT. AND IF Jordan the manager I presume son goes to St Johns Christian school What a godly example for your son. Well done Train up a child he is going to be taught being deceitful is an attribute. Haircoloring Stylist Emily For someone who experienced trauma you would think they would understand. I was ejected 250' through the windshield of a vehicle. I understand trauma and I understand company policy. And I would adhere to what they consider a missed appointment. But I did not get a reminder text ever nor did I get a hand written appointment card. Just a smile from Emily saying " don't worry we will text you for your follow-up appointment" That's the biggest scam. Get an appointment card take a picture of it on your phone. They robbed me of 185.00 total. First they double charged me. People this is fraud. read more

Classy, and clean place, nice people, and my only complaint is paying $45 for a hair trim -- not a hair cut, just cleaning up dead ends. I was the chair for less than 10 minutes and I opted out of a wash and blow dry, yet I was charged for all of that (caught a peak of the pricing before she charged me) Lesson learned, ask how much a hair trim is prior to making an appointment. I guess I thought no one would charge me more than $20. The salon is nice and I recommend for someone wanting a full salon feel. But for someone like me that wants a simple trim I don't recommend. Unless you disagree with me which is fine. But I have never paid more than $15 for a hair trim. read more

This is a salon of individual booth rental so the benefit is if one doesn't please your fancy you have a slew of others to try out. Great experience with Tonya Q for a mani/pedi. She was super engaging and made the time fly by. Major kudos for order of process. Tonya actually completed my manicure prior to starting my pedicure which is a Best practice in my book. Why, you may ask.......because there is something to be said for completely dry nails prior to starting my car without having to wait around under a drier. Thanks Tonya for the awesome job. read more

Laura Burgeoning is an excellent hair stylist. She always cuts my hair the way I want it cut. She has been in the business for over 30 years read more

I have been a client of Jordan's at Salon 209 for over 5 years and would highly recommend to others. I've sent many of my friends, family & coworkers to this salon over the years & will continue to refer them. When I decided to transition to my natural white hair that was growing in, Jordan continued to blend the highlights in a way that it looked very natural and after a 1 1/2 year process, I've embraced my salt & pepper hair in my early 50's. read more

I tried to make an appointment at this salon, had never been before. After picking a date & time, providing my name & phone number etc. The guy said we require a credit card upfront in case you don't show we charge for the missed appointment. I do not give my credit card number over the phone to some random person at a salon I have never been to before. Its a haircut not a kidney transplant. Ridiculous. read more

Really went all in with us for daughter's 40th bday spa day provided by her wonderful husband. Felt like girlfriends partying with us instead of professionals performing a service. Highly recommend. read more

Brittney is amazing! She always makes my hair look amazing. Very knowledgeable with hair products and color. Very quick to respond to appointments or questions! read more

I am unsure as to why someone would write about a personal issue on a review but if it helps, my experience here with LAURA (cute young blonde) has been amazing! So amazing, in fact, that I bought my Mom a gift certificate to see her. She is sweet, professional and made me look BEAUTIFUL! This is now MY FAVE place to get my hair done.... Put aside the cattiness from the last reviewer and get your hair done the way you like it...... 5 STARS! read more

I would never go anywhere else. This is the best Salon in Ocala by far. They have excellent service and very nice people working there.

I found this Salon through Groupon for a permanent makeup application with Lori Hall. I had no trouble making an appointment in fact they were accommodating when I had to change it. I found the staff there to be friendly and professional. Lori was patient and kind through my eyeliner procedure. She did an amazing job I would definitely recommend anybody looking for permanent makeup to go see her. read more

I will not rescind my previous review. The fact that Lisa and her friends are still harassing me online (as of 6/3/13) and using the internet to no-so-slyly insult me further through hateful messages proves what this "Professional" believes she is like and the company that she keeps. That fact they are so petty should speak volumes. It has been almost 2 years, move on people. I happily pay far more than I ever paid Lisa for excellent service elsewhere and it is worth every penny. My Previous Review: If you want to be verbally insulted and laughed at by a salon "professional", go here. If you want to be treated with dignity and respect, PLEASE go elsewhere. I would like to add to that, as on 1/19/12 Ms. German took extra special time to make sure that I was further harassed, online, through yelp, for writing my honest opinion about her attitude and lack of service. This is the type of person you will be dealing with if you go to this business and give them even an ounce of your time. PLEASE do not support people like this. If you are spending your hard earned money, you also deserve to be treated with dignity and respect and you will not get that here. I can recommend several other wonderful people for salon services that will however. read more

Had a bad hair cut by a male hairdresser/barber at 209 East. Went in for a trim, he took off 3inches. Donna at the main salon fixed the cut, but can not get my 3 inches back. THANK YOU Donna for saving me. You have a new client. read more

I moved to Tampa 3 years ago and still drive back to this salon because it is that good! Laura Burgoon is the owner and is amazing, she has been doing my extensions for almost 6 years and the quality of the product is outstanding. She is quick and so much fun to talk to. I also absolutely love Lisa German, she has been doing my color for years and really knows her stuff! I can't imagine going anywhere else for my hair, I couldn't be happier with the level of professionalism and quality experience I receive each and every time I visit Salon 209. read more

Give5 star all the way...get so many services from them and always happy...sent all my friends and they loved it to...yeah Laura, Lisa, Lori and Theresa! read more

Not what I expected. The lady that I made an appointment with was quite unprofessional and simply rude. I had to go to another stylist to fix her haircut. Besides, their prices vary so it is unlikely you will know the price beforehand unless you actually speak to the stylist. read more