Schedule a 75 minute Swedish Massage at 3:30 didn't get picked up for the service till 13 minutes later. The therapist seemed a little frazzled as she knew I was getting pissed for being picked up late. The massage was not relaxing felt like the therapist was fairly new as she really liked her oil, the massage wasn't very relaxing as her strokes were fairly quick and more effleurage movements. Spent more time on my legs and feet than on my back and shoulder/neck area (clearly didn't look at my intake form). Contact should always be two hands and not one hand while a guest glute is exposed. The thought of the therapist with a phone out kept running through my mind. Note I don't know if this was the case and seriously hope it wasn't the case. My massage ended at 4:47. So yes she almost fulfilled the time but still fell short. When I was done I was walked up to the front and the receptionist asked how it was. After she got done answering the phone and escorting a guest back to her service she came back to seek out more insight from me. I provided the feedback and she quickly responded well that's what's a Swedish massage is (petting motion). I let her know to please not insult my intelligence and as a member of the spa industry that it should be relaxing and her quick strokes should have been slower and more fluid. When I mentioned the time of the service she was quick to give me an excuse that the therapist my friend has picked up early to perform the consultation in the room. She stepped away and she came back and said oh your friends therapist finished earlier and that my friend was using the restroom so she was already finished before me. However, come to find out she did not use the restroom and was walked straight to the front once she was dressed. The only compensation was discounting the service 10% for the challenges. Sorry but that is poor excuses and poor customer recovery. After leaving and discussing my friends experience and making note of everything I am more displeased with the recovery. Kind of wish we weren't locked in to services tomorrow. That being said, I am hopeful for tomorrow and depending on how that goes my rating may go up or drop down to 1. Wow day 2!! They are short staffed and running behind. One of three didn't get a pedicure. Horrible!!! The staff performing the pedicure tried to recover the situation but I'm sadly disappointed with the overall experience. I did speak with the general manager and I appreciated the fact that she heard me out. read more

The process of doing gel nails felt rushed, leaving not a lot of time to cure. Thinking they know what they're doing I kept quiet. Left thinking my nails looked great, but over night it was obvious the gel had not cured and they became bubbly and now have a sandpaper texture to them. Now 4 days later a nail has already chipped and they look awful. read more

Pedicure was awful cracked feet still after a deluxe pedicure. Had 2 done and nether of us got taken back on time ! Did not have the right color polish and pedicure was rushed. One of the girls was new and had no idea of what she was doing! She cut two of my toes and made me bleed! Would not recommend this place to anyone! Stay away !!! Told the front desk girl about the color and she brushed off my girlfriend. Again would not recommend!! And not worth the $110 dollars spent there !!! read more

Salon 31st - Hair Salons Near Me - Virginia Beach, Virginia

I have had troubles with my hair for quite a while now. After having surgery almost a year and a half ago, my hair has been thinning and falling out over time... It used to be "mermaid" length, but I had to chop it all off because it was too thin! My usual salon was booked up, and the last salon I went to I was VERY unsatisfied with how my hair was treated, and how long it took. I found Salon @31st on Yelp, and they were able to get me in within half an hour by luck, which I was very happy about! I spent some time getting to know my hair stylist Bertalicia, as she got to know my hair and everything I had gone through and what I wanted/needed. The process itself was kind of a "winging it" feeling, which I was fine with - I love to be pampered, and she put much emphasis on taking care of the damage and hair loss, which made me feel safe. The toner had to be changed once because the color wasn't coming out right due to my hair being very porous, which was understandable. The only thing I was slightly put off by was that the charges were a little unclear beforehand, and it totems out to be much higher than expected. My hair is above shoulder length, so I never would have expected any hair care to come out to almost 400 dollars. However, the time and care I received from Bertalicia, along with the information, and the results, were much needed. I walked out feeling guilty about the price, but my self esteem was significantly boosted. read more

Salon 31st - My hair beforehand... - Hair Salons Near Me - Virginia Beach, Virginia

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Visiting for the weekend and just got my first ever prenatal massage (90 minutes) and it was absolutely wonderful! She was so gentle and soothing, my body feels like a dream. My grandmother also got a full body massage and said it was one of the best massages she has ever received. Whenever I'm back in town I will most definitely be stopping by for a massage! 10/10 would recommend!! read more

We came as a group for a girls' weekend. The booking in advance was easy and required a 50% deposit. The quality of the Deep Tissue, Swedish, and Pre-Natal massages were very good and my Pedicure is still going strong after a month. I was disappointed that we weren't able to be together for the services - we had purposefully asked to have couples' massage rooms, but 2 of us were separated. Additionally, 2 of us were separated again for our pedicures. We were able to get 10% off given the number of services we purchased across the group and the front desk was very nice about splitting the cost across multiple credit cards. read more

I came here for ombre highlights and showed my stylist, Savanh, a photo of Rachel Bilson's ombre look (found using google). My hair was dark, dark brown and I wanted it to gradually fade to a blonde at the tips. From recommendation of Yvonne, I agreed to go 'caramel' at the tips instead since she said blonde might be too harsh. I definitely let them know 'ombre' and I definitely let them know I wanted to be able to see a difference in color. If you look at my uploaded photo, my opinion is that I just paid for subtle brown highlights. And since they only go halfway up my head, it looks like I have let my roots grow out!! (seriously, check out the photo I uploaded and then google what Ombre Highlights are supposed to look like). I told Savanh after she had dried my hair that I had expected them to be a bit lighter at the tips. She explained to me that my Asian heritage doesn't allow my hair to 'lift' properly and that they can't try and lighten it anymore now because it would damage my hair. Okay, fine, but then how come I've gotten blonde highlights before and they came out blonde? What did that hair salon do that you didn't? So how much does it cost me to get partial highlights, toner, and haircut at Salon 31st? $195 + 15% tip = $225. I absolutely DO NOT mind paying at a high end salons to have my hair done. I travel around the country a lot for my job, so when I walk into a new salon for a cut and color, I expect to shell out around $160 + tip. And if I had gotten what I had wanted, I would not have blinked twice. It just added a little salt in the wound after I was so disappointed with my look. (I know I could have not tipped her but my mom is a hardworking hairdresser so it breaks my heart to stiff a stylist) Well, they said I can book another appointment in 6-8 weeks to try again (no, not at a reduced rate, just another appointment). I honestly think I am just going to look for a different salon. Any recommendations fellow yelpers? A salon that can do good Ombre Highlights in Virginia Beach? Thanks! PS- The photo I uploaded was taken by the hair stylist in the salon. In the photo, it almost looks darker at the tips than in the middle! read more

Salon 31st - Ombre Highlights by Savanh with input about dye/toner choice from Yvonne. - Hair Salons Near Me - Virginia Beach, Virginia

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This review is for Jo'Kita, who was so fun to chat with and did a wonderful job cutting over a foot of my thick, straight Asian hair to turn it into a bob! I have been donating my hair for over ten years (this was my fifth donation), and I have never had as many compliments as I did with this cut. I had my hair cut back in August and it is still growing out beautifully. I don't know how Jo'Kita did it, but more often than not, I wake up in the morning, brush my hair for a couple of seconds, and it falls perfectly into place back into a full-volume, curled-in bob-- no product added! If I didn't only cut my hair once every two years, I would see Jo'Kita all the time. I had such a great time talking with her while she snipped-snipped away at my hair and she never once complained about how much hair I have (sometimes it takes over an hour for a hair stylist to cut my hair because I just have so much of it and every cut is so evident since each strand is pin-straight). PS- The salon was also kind enough to provide me a 10% discount for donating my hair, although it was only at my request and I'm not sure they had ever been asked before. read more

Salon 31st - hairstylist: Jo'Kita - Hair Salons Near Me - Virginia Beach, Virginia

I would give this place 6 stars if I could! I've been needing a haircut for a while now but couldn't find a good time to do it because I'm in the middle of moving and have been traveling for work a lot. Today I flew from NYC to VA beach for a work trip and came to Yelp to hopefully find an affordable salon with good reviews. This place popped up so I called and was able to make a same day appointment! I ended up working with Amanda and she's the best!! You should request her if you go. I have really long hair and there's a lot of it, and it usually makes me nervous to cut a lot off but I trusted her and she did better than I could've imagined!! If you're looking for a salon in the area, you NEED to check this one out! read more

Salon 31st - Shorter locks for me:) - Hair Salons Near Me - Virginia Beach, Virginia

I went here to get my hair washed and the head massages were amazing! My friend went in for a full body massage and they enjoyed it a lot too. Everyone here was very friendly and welcoming, the service was fantastic, I'll be sure to come back! read more

Went with a girlfriend for the Volcano Pedicure, and it was AMAZING!! Appointments started right on time, all of the staff were so welcoming and even went out of their way to go pay my parking meter for me! Juliana did my pedicure and she was amazing. The other tech was great too!! I think the entire thing lasted about an hour and a half! Prices are very reasonable considering the quality service you are getting! Next time I'm in the area I will be coming back! Try the CBD volcano pedicure it was awesome!!! Soooo relaxing! read more

I had the most relaxing and enjoyable pedicure and manicure by Juliana Restrepo today! Juliana was very thorough and took her time and gave me quality service all the way to the end of my services. I highly recommend Juliana. She also does facials. I come to VB twice a year and will continue to request Juliana. We so had a glass of wine while relaxing, a nice touch also read more

So my husband who was trying so hard to surprise me as an anniversary gift , drove to the salon and walked in to make sure he had made an appointment for a special day for me . He was very specific to tell them it was a surprise, when the woman asked for my number and if I had been there before, he gave it to her letting her know not to call me to confirm but call him instead. Well they called the day before wanting to confirm my appointment, when I told them I had not made one the woman rudely replied that someone had and was I I still going to keep it ? .. all they cared about was the money, they did not care they ruined a well planned surprise..of course I canceled. Won't go back either even though I like the women that do my nails and lashes . read more

So I am going to give my second review of this salon. It was so much better than my first visit. I do believe that what made the difference was my stylist. She was so professional, sweet and she did an amazing job on my hair. This was probably the best color/cut I have had in years. I am heading there today for my third visit and I am hoping that it is as good as it was the last time. First impressions for me is important, however I am very glad that I gave this salon a second shot. It was well worth it and I am very satisfied with my results. Oh as I must add Jokita is the bomb! She has truly made my decision to return easy. Today is visit 3 and I'm confident she won't let me down. read more

I LOVE this place!! I'm new to the area and decided to Yelp a couple places that would help correct my damaged hair. Luckily I found the perfect place because I had Yvonne and Bianca do an amazing job!!! I plan on going back and up keeping my hair. Would totally recommended this place to anyone looking to get their eyelashes and hair done beautified:). I plan on going back to try out their nail salon section and massage packages. Love it here!! read more

Salon 31st - Color correction and treatment:) Yvonne and Bianca are awesome!! - Hair Salons Near Me - Virginia Beach, Virginia

The Best customer Service!!! Very clean. Can't speak on anything but the pedicure and it was good!!! read more

Salon 31st - Getting a pedicure! - Hair Salons Near Me - Virginia Beach, Virginia

I found this place by chance on yelp.I Can't say enough about the services I received. Gel manicure was very nice by Tammy, my massage by Cess was excellent and had eyelash extensions put on that looked wonderful. Thanks Salon @31st for a beautiful relaxing morning. Beth E read more

My friend and I had the deluxe spa pedicure. It was an amazing hour of pampering. The only criticism is that the paraffin treatment scalded my feet. The really need to slightly cool it down, since our feet were so sensitive from the scrub we'd just had. In their defense, once they saw we were in pain, they pulled the paraffin off and cooled it down. read more

Salon 31st - Hair Salons Near Me - Virginia Beach, Virginia

I'm not one to ever leave a bad review but NO ONE should have their eye lash extensions done here . My technician did not even clean my lash line before starting, did not put a lower lid lining which resulted in my eyelids being glued shut TWICE!!! The technician worked off my fore head- which resulted in Black glue on my Fore head. There was also black glue all over my lower eye lid. When I asked the technician to take the glue off my face, she proceeded to get hot wax and a paper towel and tried to wax it off my Lower eye lid and fore head. Sections of my eyelashes were glued together and 2 weeks later most of them have come out. My regular extensions last at least 3-4 weeks. I was worried all of my natural lashes were going to fall out. Do not go here unless you want to have to worst experience of your life. read more

Treated myself to a spa day while visiting VA Beach. They were able to fit me in for several services...hair, nails, and lashes. Anastasia did such a fabulous job on my lashes, I now drive in from the Richmond area just to see her. read more

Salon 31st - Hair Salons Near Me - Virginia Beach, Virginia

My boyfriend and I were visiting VA Beach for a short vacation. We decided to get a massage here and we were not disappointed! It was an amazing massage. The best I've ever had. Way better than in NYC. It was so relaxing that I could feel my forehead vibrating a bit. Very calming. We wanted to come back the next day but didn't have enough time. But we will be sure to come back for another massage the next time we visit VA Beach! read more

Very dishonest; They initially said a military discount was 20% the only gave us 10% and they overcharged by $60; extra long haircut that really didn't exist. They did not give us an invoice claiming they did not have paper so we did not know the breakdown but demanded payment. When you're paying over $800 in a salon you deserve honesty. Pay upfront if you do not want huge surprises!! Or, just don't go there. I've changed this review from a 1 star to a 4. As of early March 2019 the owner did call me and make things right. The company doesn't get 5 stars because I really like it when companies do things right the first time. read more

My daughter had an appointment that started on time and she wanted a full set of acrylics which she has done before but has never gone longer than 50 min. This took almost 1 1/2 hours. Unacceptable. And $70! Never paid that much. Employees were wonderful but it should not have been that long. read more

AMAZING SPA!! LoVed everything about this place!! Read no further ladieS, if you are looking to relax in a nice spa this is it!! But if you are continuing reading let me tell you all the good things that I used this spa for. So I had this mini vacay to spend some time in VA beach with my bestie and decided to get massage and pedicure. I booked this spa for Swedish massage and deluxe pedi. My experience with the booking was great and everything went well and smoothly. On the date of spa was this past Saturday, we were welcomed by great ladies at the front desk. After that we were taken to our respective rooms for massages, my masseuse was Nicole. Very polite and sweet lady. She asked me about the areas that I needed to focus more, I told her and she explained her techniques. She was very kind to check on me during the massage if the pressures were okay. She did the amazing massage, let me tell you this, it was the best massage of my life. The best part was the head and neck massage. I was then taken for my deluxe pedicure and the tech was Tina, she was so sweet, very personable and extremely careful tech. She was the best, the way she took care of me was showing too me that she is making sure that I'm satisfied and feel happy and pampered. She asked me for the drinks and water. I loved every part of my deluxe pedicure as well. My friend's masseuse was Diana and her nail tech was Evelina and she was equally delighted to have taken at this spa so greatly. I thank you to management of this spa and all the ladies who took care of us. It was a great experience. This is now my go to place whenever I visit Virginia Beach. read more

In 2021 my friend and I went to salon 31st, both of us received facials and manicures. The facial I had was wonderful, the manicure was okay. Because the facials were so great we decided to go again on our 2022 trip. We both booked a package that included a massage, facial and "deluxe " pedicure .What I discovered is if you aren't familiar with the technicians, it's just luck of the draw. Massages went okay, however there was quite a difference in the pedicure's. Both felt a bit rushed but my friend's was a little more thorough. My tech was very sweet and I write this not to get anyone in trouble, but this was bar none the worst pedicure I've ever had, my cuticles were not done, I asked the technician if she could please smooth and even out my nails with the grinder tool she asked the other technician, who looked at my feet and whispered to my tech something, but resulted in my nails not being filed down properly and cuticles not being done properly. In short the whole process just felt rushed and products skimped on. Definitely not worth the money. I'll probably look for a different spa next year. read more

Frederick Bond was an AMAZING stylist! I do not think I've ever had such a professional job done on my hair. He made me feel instantly comfortable and was very nice to spend my appt. time with , I enjoyed some laughs too. I felt he was trustworthy in his knowledge of all things hair! He "knows his stuff" and pays attention to so much detail , he's very dynamic! Thank you Frederick, I'm looking forward to next time! Lynn Rogers read more

I spent a couple days in Virginia Beach for a short vacation and needed a pedicure. Salon 31 is right around the corner from the Hilton. Belinda did an awesome job! she spent extra time and gave me a great foot massage and the polish looks great. I highly recommend read more

Loved my experience at Salon 31st today. I walked in and made an appointment for a pedicure one day prior. The salon is clean, the equipment is up to date and they provide so many spa services! Ms. Kim was my technician and she was very friendly and did an awesome job! She was very thorough and precise. I enjoyed my pedicure and I will definitely come back the next time I'm in VA Beach. read more

Salon 31st - Regular Pedicure - Hair Salons Near Me - Virginia Beach, Virginia

Great spa! I will definitely be back. The staff is very friendly and Conscientious. Very helpful. Customer service is great and I would recommend the massage. read more

Low rating because I got both my underarms burned from the wax. Skin was completely taken off and now I have black marks all over them. I hope that this doesn't happen to anyone else as this affected my vacation time because I was in pain for most of my time in va beach. read more

My husband and I made appointments for a couples massage here during a long winter weekend getaway. We chose the deep tissue massage-- it was strong and relieved every stress point. Nicole literally gave me the best massage I've ever had. With the February special, we were served champagne and chocolates afterward. It was an absolutely perfect way to spent a day and I can't wait to come again! read more

My experience was phenomenal, my hair looks amazing, and I look forward to my next appointment.Jo'kita is the icing on the cake for an already luxurious experience at this upscale salon, I highly recommend Salon 31 to locals and tourists alike. read more

Salon 31st - Hair Salons Near Me - Virginia Beach, Virginia

Had best facial ever from Julianna. She magic fingers. I have sensitive skin. Products were very soothing.

Horrible horrible horrible. Beyond disappointed. Two facials scheduled for 1:15. At 1:30 I asked when we would be taken and I was told everyone was running late. I was pulled around 1:35 and my boyfriend at 1:45. Insane and not acceptable to be 30 minutes late. About 20 minutes in at most the entire fire alarm system went off. When I asked is there a fire do you need to check the woman said oh maybe I should go ask. I assume this has happened before.y boyfriend told me his woman said out loud to him "I can't believe they are doing this Today we are fully booked" It was so loud I could not relax wanting to know when it would stop ringing. She said to me do you want me to finish up fast? I'll only charge you for 30 minutes. You've got to be kidding me? I came to relax you pulled me late and your fire alarm won't stop. My woman never mentioned she was the manager until I went to check out. No I am so sorry we won't charge you. Nothing. She charged me full price for my boyfriends facial and charged me for a 30 minute one. This place is a rip off and has no capacity to provide good customer service. And if you've read this far it's also important to know the sitting area consists of a dirty couch and the massage/facial rooms are right off of it so my BF had to listen to women laughing and talking. There's no sense of relaxation in this place. And oh yes let's not forget the 4% additional service fee. What a total disappointment. read more

We had a massage and a facial. The services were wonderful. The only thing I wasn't happy with is that we were charged extra to use a credit card. If you are paying cash, you will get the best deal. read more

Jillian is amazing! She always does a great job fixing my hair. Everyone at the salon is friendly and the place is clean and relaxing. Highly recommend going in and if your hair is looking whack, go see Jillian! You won't regret it! read more

I came in from out of town to get a mani and pedi. Customer service was friendly but disappointed in the turnout of my service. The nail technician did not properly put the nail polish on. My polish bubbled as she did not allow the polish to dry between applications. It was a $60 disappointment!! Unfortunately I would not recommend!!! I should've researched more salons in the area. read more

I have had massages from four or five different people at this location, and they were all excellent. In addition to deep tissue, one of them used cupping to break up a particularly tight area. I can also recommend their hot stone treatments and couples massages. I have visited them for manicures and pedicures. Every service makes me feel relaxed and pampered. They are so good that appointments do book up fast- plan ahead and be aware of which end of the beach they are on. 31st is the Laskin Rd or the street coming out of the Hilton. Just once I had them run late, but they apologized and ensured I had my full service completed. This is the type of spa that makes you feel like a new person everytime you stop by. I would give six stars if I could. read more

I would not recommend this place! The stylist came up to me in the reception area and said, "let's go." That's it!! I didn't think anything of it at first because I thought it was just the shampoo girl. I said, "Are you the one cutting my hair?" Her response was, "Yes." She did not talk to me the entire time while shampooing and was pretty messy with the water, getting it all over my face. After the shampoo she guided me to the seat and said, "what would you like?" I was pretty annoyed by then because she did not greet me politely, did not look at my hair while it was dry and consult with me about what I would like -- nothing. I felt she had little knowledge about cutting hair so I told her to just trim my hair less than 1/2 inch. She was silent through the entire cut. What was most shocking is that I found out she was the owner!! When walking into the reception area, it looks very professional and high class, however, I would have felt more comfortable going to a $10 place versus this $45 place. Stay away from this place, the owner is RUDE, unfriendly, and you won't get the cut you want!! read more

This salon has great specialists for every need! For the first time in my life I've actually found a salon where I can do mani/pedi, hair, massage & waxing!!! Anastasia does a very thorough and a neat job with my nails, she's always booked & busy. Mercedes is great with waxing. Quick & painless. Cris is a truly wonderful hair stylist. She did baby lights and I was able to keep my natural hair color without having to do a 3 month maintenance. She asks for your preferences, if you prefer a neutral or warmer toner afterwards. I truly appreciate that. And she colors neatly to the tip. Make sure to book at least a couple of weeks ahead, she's super busy. And Diana, the sweetest masseuse you'll find! She's very caring and knowledgable. She listens to your needs and puts every effort into healing your body. They also honor military discounts here. I'm truly thankful I found a place where I can pamper my self from head to toe! read more