Got stood up on my WEDDING DAY! No communication, no warning. Was left on "read" through DM's and…read morephone calls ignored. It wasn't until 30 mins AFTER the scheduled time, was when I finally heard back that she accidentally overbooked that day. She wanted to reschedule THREE hours later, in which I could not afford to spare any time considering I had a photo shoot scheduled before my ceremony and the time allotted for completion would have taken 2 hours. She said she would come to the venue, but I didn't not have access to the venue by the time SHE would be ready. I also didn't want my makeup and hair rushed. I even offered to come to her, so she would at least take her time, but got ghosted. (And at this point I wouldn't even trust that she would show up on the second scheduled time) So on my WEDDING DAY, I had to use whatever makeup I had and my own hair tools. If she would have communicated and wanted to cancel I would've found a backup plan, but that opportunity was not given. I'm not one to write bad reviews, but this has to be known. Your trial may be successful, but when it counts she will not show up on your event day. I would assume it was because it was just me, and maybe she took on a bigger party. Which once again if that was communicated I would've found a plan b. Very unprofessional and unacceptable and would not want any other bride going through this.

I am not a big makeup person and I have had my makeup professionally done twice for a wedding…read more Natalia was highly recommended by a friend who gets her eyebrows done by her. Natalia did my makeup for my baby shower and it was beautiful . I still looked like myself but enhanced. She was very sweet and patient with me. I booked her and my mom for my maternity shoot. Again she did an excellent job and recognised that the makeup had to pop more due to pictures professionally being taken . She was very patient with my mom and I and again I loved that she made us look like ourselves but enhanced the makeup room is nicely decorated and cute and the vibe is complete with music she plays in the background. I will definitely return for any makeup needs.

Love...love...love the service and atmosphere of this salon. Kim gave both the hubs and the kid…read moreGREAT cuts. She is warm, friendly, attentive and super fast. The salon is clean and cozy. I almost felt like I was at a friend's house. Kim listened and helped my guys get the cut they had in their heads....on their heads. She's definitely my family's new "hair-cutter-lady." If you've been looking for a great salon/new stylist, I'd highly recommend Kim!

Kim has done my hair a few times. I really like her attention to detail. Thank you for being top…read morenotch for me!

It has taken a long time for me to find a good hair salon as well stylist since mine retired…read more Thankfully, I've finally found the perfect stylist! Joanna is great at her craft. She knows how to make sure all her clients are satisfied. I've gone to her now to get hair cuts and straightening treatments. I would recommend her to anyone!

Joanna is my go to hairstylist. She's the best in Pines. She always know what I want when I tell…read moreher my hair changing ideas and always take care of my hair too. She's very honest! Love her .

I love this place! I have been seen by Nereida and Tammy and they are both great. You just can't…read morego wrong with this salon, its awesome! Me and my boys get are hairs done here and we always leave super happy with our styles. And lets not forget the time I had a formal event and needed makeup and hair, I left looking like a beauty queen! : -) You need to give this salon a try, it will be worth it!

I love coming here to get my hair done. I had a very specific idea of what I wanted for my hair…read morebased on an Instagram post I saw, I know it can take several visits for hair to get to that "Instagram" look that we see but Nereida was able to get it exactly like the post and for the first time I have the exact hair color I want. She is so patient and really honest when it comes to pricing and letting you know what can work with your hair so you know what to expect. She really does take her time to "learn" her clientele and know what they are looking for -- and she does really phenomenal work! Make up, hair cut and color -- one stop shop to get glammed up!

Mi experiencia con Sury Glam fue excepcional, calificando su servicio como 'solicitado, tanto en…read morecalidad como en buena vibe !!Cuando llegó a casa de mi cuñada para maquillarme con un estilo de los años 20 para un evento, su enfoque personalizado me hizo sentir única. Además, su increíble buena vibra creó un ambiente agradable y relajado. Con manos expertas, capturó a la perfección la elegancia y el glamour de la década del jazz. Su atención a los detalles y habilidad artística se tradujeron en un maquillaje impecable que resaltaba la autenticidad del estilo de la época. Sin duda, una experiencia encantadora que me dejó deseando más. Sury Glam combina la destreza técnica con un toque distintivo, creando resultados que superaron mis expectativas.

Sury is AMAZING!!!! She is such a wonderful makeup artist. I received so many compliments on my…read moremakeup that night. She is my new go to for makeup and I love that she comes to you!

Service great but, the team member doing brows lacks experience. Wax removed large part of my…read morebrow. then they over trimmed making the gap obvious. this photo is taken a week later. Sadly won't be going back.

Went to get my brows waxed at Ulta. The price ($21) was higher than I'm used to, but thought I'd…read moregive it a try. I went to the back and saw a sales assoc. Helping a client next to the salon. I waited and waited, but the lady was asking a ton of questions. Nobody else seemed to be working the floor. Once the lady was done the associate, having seen that I was at the salon register, proceeded to briskly walk past me (maybe to get away from me?). I had to catch her to get her attention to me. I was slightly irked. She told me Kessilyn the eye brow waxer was at lunch and put me in the appointment book for when she got back. I decided towalk around and wait. I'm glad I did! Jessilyn was great. She took my requests and did a great job. She was personable, professional, and efficient. She redeemed this store. I found the prices throughout the store to be exorbitant and figured this was going to be my first and last visit. Jessilyn is the only reason I'd come back...

Decent size store and stocked pretty decently. I will say it was hard to get help at first. Once I…read morereceived help the employee was very nice and personable. They're slight lying hidden. I would suggest parking near the entrance for JCPenny so you don't walk the entire mall.

This is got to be my 7-10 trip here and never have I ever once been I impressed.... I've been let…read moredown the last few times but never truly let down. The last few times I ended up walking out without purchasing any thing this time I was out of some of my favorites, leave for a trip tomorrow, and did not have a choice other than to purchase it in person nearby. There was an ungodly amount of people working there. However, there would either be two people helping one person or groups of employees standing around, drinking Starbucks and talking. At one point there is no one at the register with 10 people in line, and then at other points, you would just see employees, casually walk away and texts on their cell phones. I try to ask for help more than once, but could not get their attention to save my life and gave up. I found most of my items like going I'll buy I'll. Sephora was my favorite place in Dallas so it's where I always get my make up but this is an absolute nightmare - at one point I think it was obvious that I was irritated and about to take a picture of three people gossiping with Starbucks orders, and a young man came over and I'm not sure what he said but then he asked how my day was going with an attitude because I asked him what he said because I couldn't hear him the first time and then when I was leaning over to grab some thing asked me what I was looking for and I said the brand that was right in front of me and he was like well look no further it's right in front of you, as if I was blind, and could not see it..... it was utterly painful Lastly, I finally get in line and there's about 15 people in front of me three people get on the register and the line is starting to go down and move quickly than one person peels off and there's two and then I finally get up and a girl looks at me look down at my stuff and goes yeah, the next broken. Check you out signs off and leaves and gets on her phone.... The other girl had an issue with the person she was checking out so it was another 5+ minutes and then finally when I get checked out she asks if I found everything ok and I said barely and asked who helped me and I said no one- and she seemed shocked and repeated it and I reinforced not a single sole... she wasn't thrilled or nice afterwards - I'm guessing she didn't like my answer but don't know what to tell her when I pretty much got the opposite of help and wanted to gtf out of there .. As I leave, the lines long and 2 people behind the check out are hanging and then as I'm walking out I find the other group hanging out. For as much staff as they have here, the place should be immaculate, wells stocked, and great help ... maybe I have high expectations of Sephora from my Dallas experience, but even when it was slammed during the holidays, it was far better than this. What a waste of money having this many people doing so few things. You cannot pay me to go back to this location ....