WORST Salon Experience -- Mismanagement, Damaged Scalp & Hair, and Disrespect from the Owner Down It takes a lot for me to write a negative review, but what I experienced at this salon, especially under Bree's ownership, is unacceptable, and I feel responsible for warning others. Toxic Culture and Poor Management Several stylists have complained about Bree, the owner--citing manipulative behavior, pay stagnation, and lack of support. Prices keep rising, yet stylists are underpaid & undertrained. You're paying NYC rates for small-town talent. Their most senior stylist recently left, and several more are planning to. That kind of turnover is a red flag and always points to toxic leadership. They advertise themselves as an Aveda concept salon--but it's a disservice to the Aveda name. There's no real training or quality control. Bad Cut & Color I started at this salon w/ color appts. This year, I added a cut. I asked for layers--the stylist said they were there--but my hair always looked blunt & shapeless. Between the color and cut being off, i decided to try a new stylist. Months later, a new stylist said (unprompted) that my hair had no layers--just two uneven chunks w/ a 2.5-inch drop. Final Straw - Burned Scalp, Red Hair & No Accountability I booked a last-min appt and met with a 3rd stylist (the first one quit, the 2nd one was on vacation). I asked for chocolate brown. The stylist bleached my hair, dyed it, but I ended up w/ light brown, so she shampooed and added more color. Then suddenly--I had red hair. She said brown has "red undertones." I pushed back. She said she'd add toner. Instead, she brought out powder, poured it over my hair, and scrubbed so hard I could hear my hair snapping and feel my scalp burning. Afterward she said it was a color stripper. At that point, we were 3-4 shampoos in. She reapplied toner, it turned even redder. I had now been at the tub for 3 hrs for a gloss/color. She was adamant it was brown. She had agreed at the start to blow dry my hair (I didn't know it had to be booked separately), but after messing up my color, she said she "didn't have time" and blamed me for not requesting it. I asked to dry just some of it to confirm if it looked red or brown. She agreed to dry the front. She roughly combed through my curly, fine hair--despite me saying my scalp was raw. She blow-dried the front (only the front)--and it was clearly RED. Not red undertones. MY SCALP IS BURNING. I have visible open patches on my scalp that I've never had before. My scalp feels like there's carpet burn 4 hrs later!! Owner's Pathetic Response I was clearly upset when I left. The stylist knew. The front desk knew. The stylist even offered to stay late to fix it. Tension was obvious. Bree, the owner, was at the front but didn't introduce herself. She asked, "Everything okay?" I said, "No, I'm not," and left w/ tears in my eyes. In my car, I saw how red and PATCHY the "highlights" looked in the sunlight. I collected myself & called within 5 mins to speak to Bree. The receptionist said she "left." Then said she was "in an interview." I asked which was true--she got defensive. I asked for Bree's number--was told she'd call me. She never did. Instead, I got a generic text: "Hi Priti--My manager emailed you. I'm so sorry, let me know what I can do." I checked--NO EMAIL. That kind of avoidance explains why her team speaks about her the way they do. AVOID AT ALL COSTS This salon is mismanaged, unprofessional, and not what it advertises. Stylists are undertrained. My hair is damaged. My scalp is burned. The owner won't take accountability. I HAVEN'T GOT A REFUND. If you think this is just one angry review -- ask why 4-6 stylists have left or plan to. Check how much prices are increasing and see if you receive notification about it. This kind of turnover isn't random. If you value your hair, money, or health--go somewhere else. The reason she doesn't care is bc the stylists are leaving. She can then say on these review that there are new stylists...ITS YOU BREE! You're the problem. read more

Just finished an amazing apt at Salon Estetica with Daniel. Not only were my cut and color exactly what I wanted but I walked out of there with the best blow out I have ever had! It was really nice too because there was a massage included during the hair wash which was so relaxing and just what I needed after a long work week. I def rec anyone needing a stylist they can trust to schedule at Salon Estetica with Daniel! 10/10 5 read more

Was scheduled for a procedure that they apparently do not perform anymore. Wasn't notified this in advance, found out about it when I showed up for my appointment. I have called there twice to get refunded, haven't heard anything from them. Manager was very ineffective. Flat out lied to me. Had to contest the charges with the credit card company. Don't recommend at all. read more

I have a long, full head of hair which has rarely been given the attention that it so desperately needs. As luck would have it I found Daniel who turned out to be exactly what the doctor ordered. He knew the appropriate products to use for my hair resuscitating my dry brittle hair which had fallen prey to the Florida sun and humidity. As for the cut, he was incredibly attentive to detail seemingly singly cutting every strand of hair until he achieved perfection. I am so thrilled to have found someone with his level of skill to get the cut and care I so desperately needed. On top of which I found Daniel to be very warm and personable making the experience about as good as I can ever remember. Michele F. read more

I have been going to this salon for several years with 3 different owners 1st appt with Sienna. She did a fantastic job on my color and hair. I have thick hair and she thinned it for me. read more

Salon Estetica An AVEDA Concept Salon - Hair Extensions Near Me - Riverview, Florida

Walked in. Friendly staff. Very nice clean and stylish salon. I received a relaxing wash, trim, and blow dry. Stylist was great. I would recommend this Salon. read more

Madyson was amazing! She exceeded my expectations and did exactly what I wanted. The color is amazing and the deep conditioning and scalp massage put the icing on the cake. Will definitely see her again. read more

Management at this facility is not professional at all! I should have known when all I have seen from the manager at this facility is Gothic. Had me set up with a barber when my original stylist was out of town. It would help if you knew who was working for you and your customers. Stylist put medal clips in my hair while processing color. Pinned the hair so tight and pushed medal pins in that it cut my hair while processing color. When I asked management about it she said all the stylists there use medal pins while processing with chemicals.. really! Just trying to inform consumers of this place.. go somewhere else. They will take your money and give you a head that is messed up where you will have to cut all your damaged hair out. read more

I kept putting off finding a hair place in Riverview because I loved my girl in Wesley Chapel but after reading the reviews I decided to give Salon Estética a shot and I'm so glad I did! Sandra absolutely transformed my hair and made it look BEAUTIFUL!!! She was never in a rush and made sure that I liked everything that she was doing. I couldn't be happier with how my hair turned out...I'll be coming back to her on a regular basis from now on! read more

Salon Estetica An AVEDA Concept Salon - Beautiful highlights thanks to Sandra!! - Hair Extensions Near Me - Riverview, Florida

Came in for a cut and blowout. Tameyra did a great job, she took her time to listen to what I wanted and offered her advice and expertise. Very happy with my haircut. read more

I moved to Florida 5 years ago and have tried multiple salons and always been underwhelmed. I tried this salon and Shaun did a fantastic job! Finally, someone who knows how to cut hair. He's very talented and friendly. I will definitely be making another appointment. read more

Shaun is pretty much a hair genius. He listens and then does exactly what you want but much better than expected!!!!!! Please don't ever let him leave! First great cut Ive had in over 8 years and look forward to the next one! read more

I had an appointment with Sandra this past week and was blown away by her service. BEST hair wash experience ever!! I asked her what she recommended for my hair type and face and she nailed it! I have fine, flat hair and walked out with the most beautiful cut with all the volume and body! It was an all around amazing experience and I will definitely be going back to Sandra for my next cut! read more

Asked to have the back of my head saved 1-1 1/2 inches. I have long hair so just wanted the back to feel cooler. Went up front and it was shaved lik a triangle up to the middle of my head. What the heck!!!! Still waiting for the manager to call me or someone to apologize. Have heard nothing. I was so mad. Won't be going back. Was called back for a fix. I am very happy I appreciate the follow up read more

Let's start this off by saying I have a pixie cut and I'm trying to grow it out. (YIKES) for those of you who don't know growing out pixies is a pain, you go through the most awkward phases of your life! Mullet phase, awkward, not long but not short phase, where your hair just does whatever. If you ever want to know what it's like to go through an ugly duckling phase, get a pixie cut and grow it out. That being said I came here to see Victoria and explained to her that it was time to grow my hair out. She did a PHENOMENAL job cutting my hair to keep the length but also trim it up so I didn't have a mullet. She took time to de-bulk my hair as well (it's thicc). And made sure that she cut the hair perfectly, which she did! 10/10 if you ever want an amazing hair cut ask for Victoria. She's also a total sweetheart. read more

I just moved to Florida from NJ and was super worried about finding a great hair place but I was definitely not disappointed with salón Estetica. Kelly was amazing and it's obvious that they definitely focus on getting results but also leaving your hair healthy. read more

I want to recommend Melissa for your hair needs. She listens and lets you know what she is doing to your hair. You will not be disappointed!

Salon Estetica is a wonderful salon if your looking for that beautifying treatment that leaves you confident, relaxed and totally glamorous! Every time we come here (my 2 daughters), we are warmly greeted and the hairstylists really listen to what you want. My 2 daughters went to Bijal. She worked on both, one with a diy home bleach failure and one who hasn't been to a salon for over 3 years. Both of my daughters loved Bijal because she really listened to their needs and came up with brilliant solutions for both. My daughters were flying after their experience at Estetica with Bijal. They especially enjoyed the hair treatment because the massage left them relaxed and the Aveda hair products left their hair healthy and luxurious. We definitely recommend Estetica, it's totally worth every penny! read more

Salon Estetica An AVEDA Concept Salon - Diy home bleach failure completely remedied and gorgeous! Look how happy she is! - Hair Extensions Near Me - Riverview, Florida

I had my hair cut + colored by Victoria M. and it was one of the best experiences I've ever had at a hair salon!! My hair was really damaged from getting highlights a while ago, and she brought my natural color back, gave me a beautiful hair cut and recommended some great products to take better care of my hair. I've already gotten so many complements on my new hair and it has never looked healthier! Not to mention, Victoria is seriously the sweetest person. She made me feel so confident about my hair and was a pleasure to be around. Will be going back! read more

I have been coming here to see Sandra since January. When I came to her, my hair was dry, brittle and had a huge section that was broken off. In the last 6 months she has completely transformed my hair back to the way it was. She knows exactly what I want, what would look best with my eyes and skin tone. Her coloring skills are pure magic and I receive compliments on my hair all the time. She is such a joy to talk to, we always have an absolute blast while she works her magic on me. I truly could never thank her enough for her help bringing my hair back. I was new to the area and had no idea where to start and she brought me in and made me feel comfortable, heard and has helped me feel like myself again. Not only do you have a stylist but you also have a friend. Her skills are unmatched and I will never let anyone else touch my hair. Thank you Sandra for simply being your wonderful self. You have a client for life. read more

Very pretty and great place, friendly amazing staff, very overpriced service. I paid 95$ for regular full color (brown) which came out way darker than I was hoping for.... And I have patches of dye still on my forehead. Not to mention 50$ extra for just a trim (which I refused). read more

Salon Estetica An AVEDA Concept Salon - Hair Extensions Near Me - Riverview, Florida

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Five star experience! Ive got a great cut and highlights by Rebecca. Highly recommend her. The staff is very friendly and accommodating!The salon atmosphere is very enchanting and relaxing. The hair wash station looks like is out of a fairytale read more

Let me preface this by saying I have been to many salons and I have gotten many bad haircuts. I have also gotten many great haircuts accompanied by hidden fees which left me more miffed about the status of my wallet than the healthy locks on my head. At Salon Estetica I knew exactly what I was paying for, had faith in the competent stylist I entrusted with my hair, and genuinely enjoyed the experience from start to finish. This is definitely my new salon of choice. I saw Amy (a master stylist) who did a wonderful job. I said I wanted highlights and explained the look I was going for. She nailed it perfectly and I couldn't be happier with the outcome. She talked with me for a few minutes to make sure I was ready to take the leap into bangs (which I hadn't done since sixth grade). She took the time to make sure she understood what I wanted, what my concerns were, and whether this was the right look for me. Those first few minutes really set the tone and made me feel comfortable with her. Because the AVEDA concept is all natural, it was a nice change to get highlights without sitting under a 1960s style lamp; no heat here, just leave the color in and let it do its magic. While the highlights did their thing, I was treated to a complimentary hand massage to aid in the relaxation process. This, coupled with the scalp massage during the shampoo, left me nearly dozing in a blissful state of you-could-shave-my-head-right-now-and-I-wouldn't-even-care. Overall, my experience was wonderful. I absolutely love the way my hair looks (and was even complimented by a stranger the next day). So, now that you know the stylists are competent and skilled, let's get down to the nitty gritty: prices. The prices at Salon Estetica are comparable to any area salon. Prices vary depending on the stylist, but generally seem to range between the $30s to $40s. However, they offer complimentary bang trimming between cuts and they didn't charge me for the flat iron required to finish my style. They also have a great referral program right now so if you go in, please tell them Katie Brown sent you. I was so impressed with this experience that I will definitely call this my new favorite salon. read more

After reading reviews on here I made an appointment with Bree a week out. I was going to a wedding and needed my hair done by a certain date. I showed up for my appointment and the girl at the front desk had no record of it. Ricky then came to the desk and found my appointment using my phone number that was made under the wrong last name...and 2 weeks past when the wedding was. He apologized and said he couldn't get me in with anyone that night. The next day he called me and left a measage that said he spoke to Bree who said she would extend her hours to see me in 2 days. I called back and spoke to someone at the front desk, she said Bree could see me at 530. I told her i couldnt get there until 6 due to traffic from where i work. i asked if it would be okay still she said "Ummm sure" When I got off work today I called to confirm my appointment for 6pm. The girl at the desk said no its for 530. i explained the whole long story and she said that i could only be seen if I got there at 530. At 536 she called and i wasnt there due to traffic so my appointment was canceled for the second time in a week. She then asked did I want to reschedule!!! Are you kidding me?? if it was free i still wouldnt reschedule. Now a day before the wedding, my hair isnt done and its too late to reschedule with anyone. I am very disapointed. Ricky did display great customer service, but i do think someone should get with the receptionists on how to schedule appointments. read more

Went to Savannah for a partial highlight and haircut. Was very pleased with the outcome. Highly recommend!

I have been going to Salon Estetica for about 2.5-3 years. I actually live closer to the Winthrop Aveda salon, but fight the traffic because I like Howard so much. I happened to get him the first time I went to Salon Estetica bc I needed a hair color really bad, and I schedule with Howard every since then. Nice young man - I see true talent and passion in him when it comes to hair. He's a natural. The salon itself is nice, maybe not the nicest Aveda salon you will every go into, but again, I go there for Howard. read more

As I try to figure out where to go from here I feel obligated to write a review. I have naturally very dark hair and went into this salon on the recommendation of a girlfriend who was really happy with results she got. And I agree, the blonde she got looked amazing. I went in for a consultation to get something drastic - "fashion" gray/silver. We agreed to two sessions, one to lift and one to add the silver/gray. During this consult I thought I was pretty clear about wanting something "drastic", having brought pictures to show what I wanted and using the word "drastic". The first session was around $200 to get the lifting. I had "blonde highlights" for about a week and a half before I made the appointment to get the gray added. The second session was around $140 and was... Nothing like what we'd discussed. I left looking like the blonde was just undone. My hair was back to dark, unless in a certain light then it looked like I was naturally gray and needed to get my hair done. I called to let them know I wasn't happy and, to their credit, they were VERY accommodating on a redo. I got in about a week later and spent about 4 hours getting my hair lifted again and dyed again, all at once. Though by the end my hair wouldn't take the gray. At the end of the appointment my hair was blonde and fried. But my roots were dark as can be.(I think it's important to point out that that's my hair's texture, I don't believe that the stylist necessarily caused the frying, other than allowing two processings in one sitting.) The plan was to have dark roots that went in to gray, but if you don't do the gray and you just have dark roots into blonde... It's looks accidental and embarrassing. The moral of the story is it cost me over $300, 4 visits to the salon, and here I sit trying to figure out my next move to fix my hair. I'll have to go somewhere and pay... Again. Or get a box dye and try to get as close to my natural dark as I can. I get that sometimes you just can't do what you think you can do. But if the end result is nowhere near the pictures the customer brought in you should probably issue a full refund so they can try to get what they wanted elsewhere. I've left the name of the stylist out because I've seen her work on my girlfriend and I don't think my circumstance is the norm for her work product. But this is a warning to consider somewhere else for gray or silver. read more

Tony is the best! I have been going to him for three years and there is no longer any stress the week prior to my appt of me deciding what I want to do to my hair. He is such a knowledgable stylist, knows my general likes, and what will look good on me that I don't have to worry about it. When I gave him creative control of my hair, the compliments I receive from others skyrocketed. He always tells me his ideas to get my approval and they always turn out great! Everybody who works in the salon is so friendly and helpful. It's a beautiful and clean place that I am always happy to be. As I watch the other clients and stylist while I'm there, I can attest that those stylist are quite talented as well. Beautiful hair walks out of this salon. read more

Just want to say how much I love Amy and the whole AVEDA team. I continually enjoy my visit and always leave happy.

My wife goes here for her hair treatments and swears by Harold. Says he is very polite and great at what he does. She drives past 1-2 other Aveda salons and fights traffic on 301 just to see Harold. Honestly, I have to bite tongue on her spending there, but she is worth it! Mark. read more

Got my haircut last week from Bree. It is perfect, I dont even have to blow dry it. She is such a wonderful person! Dont think I would ever change her for another hairstylist unless I would not be planning to move out of state:( read more

Salon Estetica An AVEDA Concept Salon - Hair Extensions Near Me - Riverview, Florida

Great place! I look forward to hang out, talk to the stylists, and relax. Most of the stylists are awesome but I would not recommend going to Howard. He is a diva. He is mean and at times, treats clients as if they are beneath him. His immaturity shows with his attitude and sometimes makes the atmosphere thick. read more

No hand or scalp massages here, they start out that way fir your first visit and afterward if you become a regular you need to ask for them. There is also a small fee. My first experience with Amy L. was (Nov. 2011) when I placed with her for a single-process base color and a partial highlight. I normally only came to see Tony, however we spoke explained my dislikes for gold and red in the blonde cool highlights I wanted. Afterward we ended up with brassy goldish highlights, I decided to contact her about it and come in about getting them redone. I was not happy with their final look and after coming back in when her schedule allowed within the same weekend, and speaking to her about the problems I saw. She agreed to make me wait a few weeks or till the next highlight so to "avoid" further damaging my hair. I was told that my next highlight would be no charge, I accepted this. So I agreed to give salon and Amy L. another chance to fix the problem. I scheduled the next session routinely to just touch up my base and that was in December 2011, my scheduled care for hair would be to highlight every other month so highlighting would be scheduled in January 2012 with my next touch up. I made that appt for Amy L. Specifically after she had seemed genuinely sincere in her way of handling me and the upset I had felt over my hair in December 2011. I was at a frustration level of recoloring elsewhere that week or leaving the salon and covering it up with a box of color, but she convinced me to stay. Unfortunately, when I returned in January 2012, to get my services upon checking out I come to leave that "no such courtesy of no charge for the highlights had been recorded". I had been billed full price as if it never happened so I asked to speak to her to clear things up and remind her of the December 2011, situation and her acknowledge of the problems and her advice to wait etc... She clearly convinced me not to try to re-highlight at that revisit back in December because it would damage my hair. She neglected to tell me that if I did not redo it within 7 days then the no charge courtesy would not apply. However today that was what she allowed another staff member relay to me, so rather than coming out in person to speak to me. She insisted that I was to pay full price for the highlight and no such credit existed and I had expired my 7days to have it redone back in December 2011. So I have decided that maybe it was her selective memory, or way of leaving details out when disclosing all options and their deadlines, or the way of not even facing me at the end when I found out she went back on her word. All of this leaves me feeling wow how little value me as a customer has and my future business. So disappointing to have a hair stylist and Co-owner of the salon do business like this. Next time you get someone word have them put it in writing. read more

I got my hair cut by Alice. I went in there hoping she had suggestions for me other than a razor cut. The first thing I said was NOT TOO SHORT-----SNIP. SNIP. SNIP. Too late for me to do anything about it so I let her go about her business and hope for the best. The WORST cut I've ever had in my life. Three weeks later and I STILL HATE IT! read more

I have had a really hard time accepting a new hair stylist into my life since I moved here. I have found my stylist in Tony. He is a wonderful guy, listens to your requests, and gives confidence with every hair cut. A cut with a wash and style ends up being around $45 and in my opinion, is worth every penny. read more

After seeing all the great reviews I am beyond disappointed. The appt took 3 hours and it was only highlights (no cut) and the stylist did exactly what I said I didnt want...which was chunky highlights. Now I have to pay more money (and it was not cheap) to get it fixed somewhere else. I will NOT be back. read more

Today was my first appointment for a haircut with Harold & I absolutely LOVE it. He is such a sweetheart & is extremely professional, from the very beginning at the consultation up until I left with my haircut. I am super happy & satisfied with my cut, I have already scheduled an appointment next week with him for color. So excited! Not to mention the salons decor and plant based products, amazing. I drive all the way from Tampa & will probably be my go to from now on! read more

It took me 2 weeks to make an appt. with one of 2 master stylist. The experience was horrible. I went to dyed my hair and for a hair cut. The master stylist Tony after putting the color admited to doing it wrong because my roots were to dark and I would need to come back to fixe it. The hair cut was not done by my expectations even though I show him pictures of what I need it. When he proceed to blow dry my hair he was using his hands instead of the hair brush with the blower. I was the one finishing my hair because he did not wanted to continue working with my hair do to my critique of his Bad performance. I would not come back to a place were they do not Meet the minimum customer expectations of quality and excellence customer service. read more

Terrific place! Everyone is friendly and organized. I've used three stylists and all have done an awesome job, both with cut and color. I highly recommend Salon Estetica. read more

I have never stayed at one hair salon for very long. That was before Bree started coloring my hair 3-4 years ago. I won't go anywhere else for color. My nature hair color is dark brown which I like to keep light brown/ dark blonde. Every where else I've been to....the color would turn out brassy. Not here. Bree is great! Hair cuts are pricey especially if you are just getting a simple trim. Coloring, on the other hand, is affordable and fair. read more