Salon Invi is a pleasant and hospitable environment overall. I've gotten good haircuts here and my stylist really listened to what I wanted and made sure I got it. I docked stars because I really don't recommend the Brazilian Blowout. After researching why my hair felt so terrible afterwards, I realized there are much more effective and non-harmful treatments out there. My hair has not improved in any way at all (not smoother, still frizzy, takes just as long to style) even though I bought and use all the required products correctly, but the worst part is the treatment made it feel heavy, stiff, and greasy all the time. I have to wash it every other day versus once in three or four days, because it looks like I have a gross oil slick. I don't have big, curly hair so the treatment really should've produced results but didn't do anything positive for my hair. So do your research before wasting your $$. The salon's opinion was that this was just my first Blowout treatment, but every service provided - especially an expensive one - should have positive results and this was a huge disappointment that has made my hair harder to manage. I will be going elsewhere for treatments and cuts. read more

1) Had my appointment cancelled last minute TWICE (literally! I was at their back door) after driving to Andover. 2) Recommended salon to my young adult daughter for simple hair cut and coloring she was charged $400! She paid charge as she didn't know better. read more

I have been going to Invi since it opened. This has been bothering me for a while. Even went to a party for the opening at Brassiere 28(years ago) I used to see Kristin, I followed her from Marissa Michaels, but after a walk out or whatever she left. I still went back & saw another colorist. Everything was great. I had gone to the ER then hospital, there for about 5 days & my hair was so matted I couldn't brush it & I was afraid I would have to cut it off. I called Invi, told them what was going on, that I was desperate etc. I had to get it done before it got worse. Receptionist said there was NO ONE available. Really? Customer for over 6 years? & no one could help me? Never went back. Still bugs me. It was great years ago but now. Not my style. The attitude is off. Kindness doesn't flow in this salon. read more

We love Salon Invi and have been customers there since before they opened. I followed Kristen from her previous salon. The hair cuts are 5 stars & color is spot on. My entire family goes to Salon Invi and we plan to stay! read more

I called last minute looking for a appointment with 3 hours notice and they accommodated me on demand! I needed to look like Marilyn Monroe for a party and boy did they do a great job and all within 35 minutes time. All staff smiled and treated me as if I was a regular client. You park I the back of the building and go up the stairs to floor two. A hidden gem! They also do charity events and give back to the community. read more

Went back for another cut n style; I think Kristin was having a bad day??? I need to find a hair stylist that is passionate about hair or just loves hair (cutting n styling). If you know someone, please share :o). I'm not going back to this salon. Thank you Kristin! Absolutely love how she did my hair. I went from shoulder length to just above my shoulder with layers. Kristin did a fantastic cut and blow dry. I really appreciate that she didn't talk my ear off, it was just a very focused cut with general conversation. We sat down and she asked me about my hair, what I was thinking of doing, how I style it. Then I got a shampoo-get this, the chair massages your back while they wash your hair! Then she cut my hair and did the blow dry. It came out fantastic, better than what I expected. I also bought a product that she used in my hair which I loved. I have thin hair but I have a lot of it so it's thick and this product works really well. Products are not cheap but again worth a try since it worked so well. This place is not cheap but it was worth it to get that type of cut. I'll definitely be back for another style in few months. I'm thinking about coloring it too, (hide those grays!). Kristin made some color suggestions that I'm excited about. Parking across the street or on the street or around the corner, there is plenty so don't worry. Nice, safe downtown area. read more

I moved from downtown Boston stylist to salon invi and have been very happy ever since. Kristin is a real pro when it comes to color. She may not be chatty but I appreciate that, she concentrates on her craft and gets down to business. My color is the best it has been in years. I should mention the cut as well...fantastic. I'm very happy with my switch and look forward to my afternoon at the salon which has the best shampoo/massage chairs ever. I also appreciate that they only do hair so they are very focused. read more

Great. My colorist is the best, they have I pads, and massaging chairs when you get your hair washed. Great prices, wonderful staff and perfect location. read more

I love Sarah, the stylist and colorist! She's young, hip to new trends but also very kind and open to what what you want to do, which isn't always the case. They also are one of the few salons in the area that carry Kevin Murphy styling products which are the best! No parabens, no sulfates, they smell good and they work! read more

I first went to this salon because of their high ratings on BONS, and I have to say I wasn't disappointed. Amanda has cut and colored my hair for the last 6 months and it looks amazing! She's very personable and she is definitely a color expert - I have a lot of gray in my hair so the color tends to wash out/grow out pretty fast and I end up with horrid-looking roots, but whatever she is doing helps conceal the grays for an extra week or two. It's not the most inexpensive salon around - prices are comparable to the nicer salons in Boston - but you get what you pay for, and I think it's well worth the expense to know that I'm going to walk out of there looking fabulous and that my color is going to last and look great for weeks. The massage chairs at the shampoo station are an added bonus! read more

This was my first visit to Salon Invi, although I knew Kriistin before she and Chris opened their own salon. I live in Manhattan but whenever I visited my Mom on Cape Cod - I would drive to Andover to get my hair cut and colored. Kristin is an amazingly, talented stylist and color expert. I was never disappointed, she always gave me an awesome cut and equally awesome color. Although there are hundreds of salons in the city, i havent been able to find a stylist or colorist that can do a fabulous job on my hair -consistently. Since I was in the area, I decided to make an appointment with Kristin instead of suffering another disappointment. I always considered Kristin 'fabulous' & not really surprised that, in the time since we last met, she has become even more fabulous!!!! She's Uber fabulous . I can't say enough great things about Kristin, Chris and their stunning, elegant salon. It puts a lot of the trendy Soho salons to shame!! Even the hair-wash station chairs give you a great massage while you're getting your hair washed. Big shout-out to Lauren for a great job! Salon Invi carries only the top rated products, including my personal favorite for the hair obsessed. In short, it doesnt get any better than this! (even the coffee is good!) Seriously considering commuting from NYC -even for the day!! read more

I am in love with this salon!!! Right when I walked in for my consultation I got greeted by a sweet girl, she is #1 with customer service in my eyes, the sweetest girl I have EVER met. The salon is sooo clean and BEAUTIFUL!!! everyone is extremely professional but fun. I love the feel of the environment! I saw Chris, hes fun, nice, and amazing! I had a bunch of colors in my hair from blonde, brown, red, orange to becoming a BEAUTIFUL brunette. EXACTLY what I wanted. I already made my next apt. and DEFINITELY found my new salon. HIGHLY recommended! read more

Best hair cut by Joanne ever! She brought my professional blond style back to life:) very friendly greeting by staff... when you get your hair washed at the sink - the chairs have a built in massage... so comfy! read more

We live 17 miles from NYC where a hair cut for a teen aged boy costs $20-25 before gratuity. Andover is 21 miles from Boston and my 14-year-old told me it cost him $45 before tips last weekend. Probably they don't worry about the lost business if they lose one or two customers just because there are 800 boarders at PA who can't drive yet. read more

I have been salon hopping for at least 20 years until I found Salon Invi. Chris is awesome! He listens to what I tell him I want and it comes out how I asked every time! I am beyond picky when it comes to my hair and no one but Chris will ever touch my hair again! He is just the best! read more

This salon is really great!! The front desk ladies were awesome and so friendly! I had my hair cut by David I think his name was and he did an all right job, however he rushed the entire thing. My appointment was at 3:45 and I was done by 4:10! He didn't talk at all during the hair cut and as soon as he finished he was out the door. However the women who washed my hair was wonderful! She was so sweet and made me feel very welcome! She was much better than David. I would 100 percent recommend this salon to a friend but stay clear of David! read more

I love this place. I am new to the area, so went on a recommendation to see Leah. My hair has never looked better! It's a great, sassy cut, and my hair looks sleek and shiny. Well done, Leah, and the girl who recommended her! read more

APLUS all the way!!!! Kristin Messina is just great. Knew exactly what i wanted!!

This is a beautiful high-end salon without being too stuffy, and Emina is extremely talented. The staff is friendly and courteous. I drive 45 minutes to Invi for my stylist, who has the BEST color skills and gives the BEST "fancy blow out" -as she calls it. It's her own blow out method, and having very curly hair, it's hard to make my hair looks silky smooth and thick, but she does it somehow. My husband loves how I look when I leave Emina's chair, so it's a total treat to come in here. I also love how they use Goldwell, which omits some of the harmful toxins that other lines have. I've been with Emina for years, and highly recommend her! read more

I didn't care for this place at all. I tried it after receiving a gift card at a Northshore Magazine event. I think I got the same stylist another reviewer did, because she had the personality of a styrofoam plate; no effort on her part to make conversation and she kept trying to talk me into cutting my hair in a different way, like making the ends wispy. I have fine, straight, thin hair and have tried different cuts and techniques for many years, so I know what works and how I like my hair done. But the worst part was that the entire time she cut and styled my hair, my chair was turned to the left instead of facing the mirror so I had the pleasure of looking at an obese male client in shorts in the seat next to me the entire time (and their chairs are closer to each other than other salons I've been to, where you have more privacy.) No thanks -- I was happy to return to my regular stylist and salon. read more

My 19 year old daughter went here and Ellen was her stylist. She requested an ombre hair color Ellen claims she was an expert! What a big lie that was!! She frosted my daughter's hair with bleach! It broke and was brassy! To top it all off she gave her a horrible hair cut. Charged her $400!!! My daughter went back and complained and instead of fixing it they just put color on the whole head. Which didn't stay because it had ben bleached so badly the cuticle of the hair cannot accept any more color! They then had the nerve to charge her $60 for a shitty blow dry! Ellen you should be ashamed of yourself! You are a disgrace of a hairdresser!! I could have done a better job with a box from CVS!! read more

My daughter had the Japanese hair treatment at Salon Invi 5 weeks ago. After her consultation, she was assured her hair would be pin straight and she would never have to use a straightener again. She was so happy! She was given explicit directions on how to care for her hair the first week, of course using the ridiculously expensive products she was badgered into purchasing. Well, a week later and $1000 for this treatment, her hair was not only as wavy and frizzy as before she spent the $1000, but she had raised dry patches on her scalp and loads of dandruff. To make things worse, each time she used the recommended products that she was guilted into purchasing, her scalp had a burning sensation. Now, 5 weeks later, after two visits to a dermatologist, we are pursuing a full refund with the bank and will follow up with small claims if we are not refunded.Not only is her hair back to where it was, she can't even repeat the treatment at a real salon if she wanted to because the chemicals they used were too harsh and of the hair doesnt fall out it will be severely damaged. read more

The stylists are great, the shop is beautiful and the shampoo chairs are a dream. The unfortunate departure of their long time receptionist has lessened this salon for me. Twice, I booked appointments and when I arrived at the salon, my appointment was either booked incorrectly or not in the book at all. I am a long time customer and have had a great experience up to this point. I have even referred 3 friends to the salon. The first time it happened I was willing to write it off as an honest mistake but twice in a row it inexcusable. My fabulous stylist fit me in anyway but it's unfortunate this happened at all. The front desk staff turned a would be 5 star review to 3. read more

I've been going here since they opened. Kristen does my hair and I love how it comes out. The cut and color is always amazing. I am always happy when I leave the salon. Well worth the money!! read more

Salon Invi was the worst salon I have ever been too. I ended up having two appointments and spending over $300 to go lighter and my hair was left brassy and streaky and the same shade of brown! It was really mind blowing to me, I honestly feel I could have done a better job myself with a box kit. In addition my stylist was rude and had a major attitude. read more

Chris has been my hair stylist for over 8 years.. Long before he opened Salon Invi...I've followed him from Salon Marc Harris to some rinky dink salon in Andover that for the life of me cannot remember the name... And then he opened Salon Invi which is a great salon with an upbeat atmosphere and extremely nice staff... One of the best if not The BEST hair stylist I have ever had... Love that he is so knowledgable about the latest hair styles and trends... Love that all I have to do is sit in the chair and let him work his magic... Never once have i not loved my hair... I highly recommend him and this salon to anyone looking for a great look!! read more

I went to Jane M. at Salon Invi and she is awesome! She completely listened to what I wanted done, and what is was about my current cut that I didn't love. I got more compliments on the first cut Jane gave me than I have ever gotten. The salon is clean, quiet and welcoming. Highly recommend. read more

Stylist Jane at Salon Invi is absolutely fantastic. She really listens to what you want but makes sure to give you her knowledge and insight as well. She has a true talent for cut and color and gives a rockin' blow dry as well. She's friendly, fun to talk to, and I always look forward to my appointments with her. She always makes sure you love your style before you leave the salon - she truly cares about her clients and their wants and needs. Jane is AWESOME!!! read more

I have been going to Sarah Sheppard for 5 months now and I am always extremely happy with her services! She recently put hair extensions in my hair for an ombré effect and I get non stop compliments. I have more confidence in my appearance since I have been going to her and I am so glad to have her as my stylist! read more

I've been going to Salon Invi for a while now so this review is a long time coming. I cannot say enough about this Salon and especially Sarah who I've been seeing now for a couple years. When I originally started going to Sarah/Salon Invi I had been highlighting my thin/fine hair for at least 15 years, and after two babies my hair was definitely damaged, dry, and just not healthy. With my initial visit, Sarah recommended a product line/and plan to help restore my hair. Initially I was reluctant to switch from my 5$ CVS brand products, but I decided to trust her and invest in my hair and I am so glad I did! Sarah is a true professional and knows what she is talking about. I am finally excited about the way my hair looks again. On top of it she gives a phenomenal hair cut and color/highlight. She recently recommended a cut based on the shape of my occipital bone! (amazing). I am attempting to grow my hair long again though, just for the shear fact that it's the healthiest its been in years, all thanks to Sarah and this salon. By far the best place/stylist I have ever been to. read more

Had a horrible experience with Sarah. She cut my hair, I couldn't manage it. I called & was asked to come back after the w/e. Sarah was more then un gracious. She said she didn't see anything wrong with my hair. I should have left then. She proceeded to hack into it, she then used a thinning scissors. I had a color, which was suppose to be golden brown.!! I am now left with a mess. The cut is beyond awful, it will take 6 months to grow. The color is medium brown. $165 later I am so upset. The owner was at the next station and never made a comment. I would not recommend this salon. read more

I was really looking forward to getting a haircut here with Kristin, since this salon got top rating in BONS for best haircut and I am new to the North Shore. The salon was very professional and I loved the brown tones in which it was decorated. For the first twenty minutes or so, I was really enjoying being there. However, ultimately, I was vastly disappointed. Kristin, my stylist, happened to be at the counter when I entered and was super friendly when greeting me. However, her friendliness ended there. I'm assuming something must have happened between the time she greeted me and the time she started cutting my hair. Otherwise, I can't explain her lack of niceness. She seemed really tense and highly irritated. She got annoyed that I didn't want a special hair treatment, literally did not smile the entire time she was cutting my hair (even when I tried to make conversation and joke around) and only asked me one question the whole time she was cutting my hair - definitely not the friendly chit chat I pretty much always experience with hairdressers. She yanked on my head, ordered me around rudely, and barely said a word except to chastise me for the poor quality of my hair. Especially after the very friendly woman who washed my hair and conversed with me, this was a surprise. Additionally, Kristin seemed irritated that I thought there were chemicals in the hair treatment. I was disappointed that she was not more knowledgeable about hair products given her experience and the supposed quality of the salon. Most hair products have chemicals in them unless they are organic, which I don't think this salon is. I noticed Chris doing someone's hair next to me while at the salon, and he seemed super friendly and knowledgeable, but I just wouldn't want to take another chance with this salon. If something did happen to Kristin before she cut my hair, she could have just apologized up front or afterwards and I would have completely understood. As it was, though, I would definitely not go back here. Note, too, that I purchased the haircut online ahead of time, so they wouldn't let me take advantage of the 20% off for new customers. They said I could use it towards my next visit there, which I will definitely not be having. Too bad. I hope this salon gets there business/training in order, because it would be a great place otherwise. read more

My hairdresser cancelled my hair color appointment due to death in her family which is very understandable. I was desperate to find a place that used Goldwell hair color as I was leaving to Europe the day after. I made the appointment at Invi for the first time and was assigned Kristin as my hair stylist. I went on Yelp after I made the appointment to read the reviews and most reviews about her were about "personality" which I found to be very strange that people place so much emphasis on superficial stuff. I decided to keep my appointment. I am glad I did. Kristin was very personable, had great conversations with her. The hair color came out great. I even had my hair trimmed. Quite honestly, when you become too personable with your hair stylist, that is when things start going wrong especially when the conversations become emotional. You go home and the next day you find out something is wrong with your hair cut! As for the place, not different than most salons, but everyone working there was very polite offering tea, coffee and wine many times when they saw I was not having anything (by choice). I would go back for sure. read more