Salon Domane kicked me out. I could give you the whole, long story, but nothing happened to justify…read morehow I was treated by Salon Domane. Please go somewhere else. This salon will treat you like you're not good enough for them. After getting your hair done you won't feel beautiful, you'll feel like you just wasted the salon's time with your business, and you did: the owner, Carissa, made it clear to me that she doesn't need my business or anyone else's. Don't let her saccharine-sweet texts fool you: she's judging you.
After I got a bad keratin treatment at Salon Domane, I texted Carissa and asked to have it fixed. Instead of taking me at my word, Carissa said that my stylist, Amanda, would have to verify that the keratin didn't take: before fixing it, Amanda would have to look at my hair and she couldn't "look" at it for 2 weeks. I've had keratin treatments for years (at other salons), I know when they don't take to my hair, and the stylists have fixed it within days - they've prioritized me because I've already paid them and have never questioned my honesty. Carissa also said she would have Amanda call me. Never heard from Amanda.
When I expressed that I wasn't happy with waiting more than 2 weeks to have my hair repaired, Carissa called me & said that I didn't respect her livelihood or Amanda's. She eventually realized that I just didn't want to wait any longer to have the hair I'd paid her business for weeks ago.
The morning of the appt to look at my hair, I texted Carissa to thank her again for her phone call and the resolution we agreed upon. That morning Amanda finally called me, too. Talking to me as if I was moron, who knew her daily schedule, she told me that her reason for not calling sooner was that she was too busy. Amanda then blamed my hair looking terrible on medication she assumed I was taking because I had previously confided in her that I struggle with PTSD. Low blow. After blaming my hair on my health, Amanda finally assured me that she would fix my hair in a timely manner.
Five minutes after Amanda's call, Carissa called me again, this time, irate. Somehow she had misinterpreted my "thank you, again" text as a threat (what?!). She said she was refunding me for the terrible keratin, Amanda was not going to fix it, and she never wanted to see me again. Along with her misunderstanding of my text of gratitude, her reasons for refusing my business were: she didn't like my energy (she's never met me) & I don't respect hairstylists (clearly a sore spot, & invalidated). She & I had commiserated in our last phone call about the challenges of being in a service industry. I absolutely respect her industry and empathize with her.
I would never treat someone, whether they're a client or not, the way I was treated by Salon Domane. If you choose to provide a service to people, you should know how to treat people when they're unhappy with your service and show them some compassion.
Having just moved to this area, I hope everyone here is more welcoming than the people at Salon Domane. I would not want them representing my community. I have never been treated so poorly over something so small.
And this was the short version.