Micheal was awesome! Super nice and easy going. Great stylist! One of the first haircuts I have…read morebeen genuinely happy with!

it seems she has been trying to delete my original review so here's a new one…read more first of all i am honored to receive the famous "hope u heal" line u reserve for all ur bad reviews. i also want to say that although i do think Ariana's read on the situation was spot on and perfectly articulated, i had absolutely nothing to do with it. she is a complete stranger. if i were recruiting people to leave bad reviews, u would have more than just one couple things in response to ur last message: - a haircut this bad should be obvious to someone claiming to be a professional. - I dont think being a loyal customer entitles me to a refund, i think a bad haircut does. - i only mention being a recurring customer to emphasize 2 things-- the way you treat loyal clients with a **good track record**, and lost revenue for a business who *themselves* stated cannot afford a refund. - I was very careful to specifically not use the word shelf and that was intentional. - Ive had big short hair, i've had two wolf cuts, & i know how to style it. I would never request a jelly or anything resembling one. ever. (not that that's what this is) - I didn't request a blow-out. I was OFFERED one. Maybe it's not something y'all should offer in the first place if u will blame clients for accepting and use it to deny refund. - I wasn't shown the back of my hair, esp. not in final form. being in front of mirrors does not change that. this is low IQ. - yes of course y'all are bffs & will back each other up. Still think dallan would've handled it better. - I nearly accepted ur "resolution" bc u gave me no other option and i was genuinely trying to work with you. but ultimately, like i tried explaining on the phone, it would not have actually solved anything. simple as that. - yes actually... I did leave satisfied.. bc I didn't notice? and it's almost as if... that's the whole issue ???? hello ?? i want to make it clear that although i was preparing for a chargeback, i remained very polite and still tried my best to resolve this directly with the salon. i even tried to meet her halfway by suggesting a partial refund but she was not making the same effort, and became progressively rude. It's clear we're operating from fundamentally different premises. maybe that's the root of the problem here. Your position is that there's nothing wrong with the haircut itself and that I don't know how to style it. ok, I'll bite. for the sake of argument, let's assume that's true.... It doesn't change the fact that this is objectively not the haircut I asked for or agreed to receive. on that basis alone, I am owed a refund due to service not as described. it doesn't matter if u think u can "make it better". improving something bad doesn't make it good, just makes it less bad. if you had any ground (or documentation) to stand on, u wouldnt have lost the case. Policy is not law. There must be exceptions for certain cases when mistakes are made. and you need to have discernment to know the difference from when someone's abusing the system. but that requires competency (in your field and in life), humility, and good faith. when a customer has been wronged, the burden should never fall on them to figure out a resolution that works for the business. It should be the other way around. why do i even have to explain this. If I were in your position, I would be mortified to hear a customer had this experience. my priority would be to understand what would make the situation right for them and do everything reasonably possible to make that happen. I personally would have offered a refund AND an adjustment. But ironically, that means taking accountability... fortunately for all of us, u have proven it yourself that you have never been capable of this (just a quick search to see how you respond to every bad review on here and Google) and to assume premeditation/malice is a really disappointing take on this situation and makes zero sense. why or how on earth would i plan to have a bad haircut? but if that's what were doing, i can do the same.... maybe you offer blow-outs for plausible deniability on haircuts gone wrong? maybe i wasn't shown the back on purpose so i wouldn't notice? i agree there are no winners or losers here, because at the end of the day i'd rather have my hair than a refund. but because i was so polite throughout the situation, you took advantage and at the end basically shoo'd me away & expected no consequence. the last text message you sent me speaks for itself. even a stranger was upset for me. by the way... I reiterated the points we spoke about via email over the phone, not to rehash anything, but to have it all in writing for the case. i've attached photos of my original review from Google, KJ's response from Yelp, and Ariana's review as well because it tickles me and they threatened to take it dow.

I contacted Utah bridal for a last minute booking, to do my hair and makeup for my wedding…read morepictures. They were excellent, they were quick to respond, and both the makeup artist and hairstylist were kind and communicative. I felt taken care of through the whole process. I will do an update review with pictures when I get them from my photographer so that you can see their amazing work for yourself.

Gail and her team are a dream to work with. Everyone has been so professional, friendly and really…read morelistened to my concerns/ideas for my wedding look and did an amazing job at my trial. Gail, Samantha and Whitney made me feel really comfortable and confident. I'm so happy to have chosen them to do my hair and makeup as well as the makeup for my bridal party for my spring wedding this year.

Lindsay and Taylor are both great. Taylor took me from blonde to almost black with cherry…read morehighlights. Then Lindsay installed 2 rows of 22 in IBE extensions that matched my hair texture and the new color perfectly. Prices are on par with skill level and what's charged in the area. I've had the extensions for almost 6 months and they have lasted wonderfully!

rudest employees I've ever come across. no wonder their salon was empty when I popped in to ask a…read morecouple question. They gave me the impression I wasn't welcome.

Jocelyn did a great job on my hair. But she's newer and took 4 hours to do a cut and color. That's…read morethe only reason I am trying someone else. I can't sit for 4 hours because of my back. But she knows what she's doing so if you have plenty of time give her a try. She should pick up the pace at she gets more experience.

Best service ever! And Mike the owner will bend over backwards to help you in a crises. My stylist…read moreused to be "Julie Bean" for over 10 years...who has since moved away but when I needed my grandsons hair cut they came through with flying colors! I Love this place, love the owner and love the team. Mike only has the best of best working in his salons.

I saw Jessie, today, and she was absolutely amazing. I usually get a simple haircut and it always…read moredoes not turn out right, but Jessie nailed it on the length and styling of my hair to frame my face well. I never left a hair appointment feeling as pretty as I have felt today.

I've been seeing Megan at Generations Salon for the past 6 months. She has done an amazing job with…read morecolouring, cutting, and styling my hair. I won't go anywhere else now. I'm so happy I found her! Her mom, sister, and everyone else at that salon are super sweet and make you feel welcome every time.

Love love LOVE the studio!! Andrea is amazing and can do everything! She's been cutting and…read morecoloring my hair for years and it always turns out perfect

Andrea is a hair wizard. She spent time making sure she knew what I wanted and made me feel so…read moregood. And she welcomed everyone who came in with enthusiasm and care.

AMAZING! Lexi is absolutely wonderful! I've only had my hair done a few times before and didn't…read moreknow what to ask for/expect. Lexi looked at my face & hair and figured out what would look best for me. She is so personable and kind and uses incredible judgement/personal experience to make you look your absolute best. I'm so happy I could cry. Thank you, Lexi!

They are wonderful, friendly, and always confirm what your asking for. Kaylyn is so great!read more

Nothing compares to getting a fresh new haircut! It always makes me feel more confident and there's…read morea literal weight lifted off my head! Ashley was my hair stylist and she did a great job. She wasn't very talkative; didn't ask any questions other than what I wanted with my haircut so that was a little weird because usually they will talk your ear off. Price was better than Great Clips and I was in-and-out in about 20 minutes! With it being such a quick cut; there's a lot less blending so they are more sharp, blunt cuts; I would prefer it to be blended more. I'm all for a quick cut at a good price!

I've gone here consistently for a while now and loved how great my haircut has been for the low…read moreprice they offer. Lately though I've had some bad experiences communicating what I want with my hair. I ask for the same thing every time but always get a different interpretation- unfortunately. I usually do my best to explain and they usually do a good job adjusting. Last couple of times have been terrible though. This last time was one of the worst haircuts I got and before I could stop the haircutter, my head was practically shaved off. Not ideal when I wanted to keep my hair long. Unfortunately this will be the last time I come here. Too much inconsistency lately and too much poor communication. I guess that's what you risk for a low price haircut. Great, nice people, just too many bad experiences.