I came to this salon excited to finally treat myself to a new look after years of having untouched, healthy, virgin hair. What I left with was not only damaged hair, but also one of the most upsetting, intimidating, and discriminatory experiences I've ever had.
I was quoted $200-$275 for a full platinum card and coloring service. But when I arrived, the stylist changed the plan, and I ended up with uneven color, patchy bleach, fried hair, and purple/pink tones that I never asked for. Even the stylist broke down crying, admitted it looked terrible, and said she didn't know how to fix it. I never raised my voice. I was calm and respectful and yet I was rushed out of the salon, in tears, without even being asked for payment.
The next day, the owner called and accused me of theft before even watching the footage. She later admitted she hadn't seen the whole video, apologized, and invited me back for a correction only to leave me again with the same stylist and broken promises that others would supervise.
That night, while I was alone in the salon with the same stylist, a large aggressive man (her father) entered and sat directly across from me, arms crossed, clearly there to intimidate me. Then several other women entered. I felt deeply unsafe, to the point that I texted my fiancé from the chair and left crying and shaking. This was followed by messages from the owner saying they had called those people because the stylist "felt unsafe" around me despite the fact that I had said and done nothing threatening or inappropriate. I had been nothing but polite.
I left feeling humiliated, unsafe, and completely dismissed. And yes I absolutely believe this was rooted in discrimination and racial profiling. There was no other reason to assume I was going to "walk out without paying" before I even said a word. I was judged entirely on how I looked.
I would never wish this experience on anyone. What started as a self-care moment turned into trauma, emotional distress, and hundreds of dollars wasted with zero accountability. I hope this review protects someone else from going through what I did. read more