My favorite go to Sephora for yearsssss now! Love the shop, the makeup and skincare selection it…read morealways has, the staff which is always friendly and helpful here. Every visit is 10/10

I rarely leave poor reviews but the most recent Sephora experience I had at the Town Center Plaza…read moreLeawood location has iced the cake. First, every time I enter this Sephora, there are between 3-5 employees loitering at the center of the entrance, talking to each other. I've even witnessed employees poking fun at customers in the store and laughing. Fairly wretched behavior. These "sales associates" seldom, if ever, look at a customer entering and greet them or ask them if they can be of help. My most recent visit was more of the same. I came in to purchase 2-3 items approximately a week ago. Some of the displays and brand locations within the store had changed, so I was milling around for about 15-20 minutes trying to find the items I needed. No one, repeat - NOT ONE sales associate - asked me if I needed help, though I counted 7 associates roaming the store including a manager talking to 2 associates in the middle of the store while customers walked around and past them. While I was searching for my items, I witnessed a couple of customers who were already in the store who were looking for things and not being helped. A couple of other customers walked in after me and weren't greeted. The manager and 2 sales associates never approached anyone to help them. I made my way back to the fragrance area and was looking around, clearly ripe to be asked if I needed assistance. A male associate was standing in the area as I was smelling fragrances and browsing. He barely glanced at me and then resumed typing into his phone. I sincerely hope he was searching the internet for "what does the word job mean?" When I finally went to check out, I waited alone at the counter for about 5-7 minutes before the same sales guy from the fragrance area came up to the counter and said he could check me out. What a privilege. He told - yup, told, not asked, and with no "please" attached - told me to enter my phone number into the keypad. He asked me if anyone had helped me. I said no, while checking his face to see if he recognized me as the person he had just failed to assist in the fragrance area. But there was nothing but a blank stare returned my way. In the middle of the transaction, as the manager was walking by, he told her he needed to talk to her about something before she left; this interaction had nothing whatsoever to do with me, he was just making sure he caught her - in the middle of "helping" a customer check out. He never told me the total or asked if I found what I needed. He told me the keypad was ready for me to pay with my card. Then he told me my receipt would be emailed to me, handed me my little striped Sephora bag and walked away from the counter as I was still putting my wallet back into my purse. The whole experience was as bizarre as it was bankrupt of service. On top of that, at nearly every makeup area I looked at, Ilia, Kosas, etc., the testers had not been cleaned and makeup was smeared on new, boxed items. Yuck. So my question, Sephora: Why even have sales associates? I literally helped myself until I had to check out and I would have had a more pleasant check out experience with a kiosk and AI. If I could give this location and Sephora's over all lack of customer support online sub zero stars, I would. I'm going to make a concerted effort not to shop with Sephora anymore in general. I seriously do not want to contribute to paying the paychecks of these...well, I'll let you dear review readers enter any old name you wish to call them. They already wasted enough of my time.

Is it appropriate for your front desk staff (Jess) to be on their cell phone having personal…read moreconversations about child custody/their ex they don't coparent well with and credit cards/credit/debt for 10+ minutes while customers wait in the lobby? It was 4 minutes before she asked my name and checked me in, but even if she had checked me in immediately her unprofessionalism was off putting. I will be visiting other locations in the future as she is unfortunately one of the managers here so I don't foresee coaching happening.

I have a membership here (that I will not renew) and enjoy my visits. I wish they had an essential…read moreoil diffuser because it's misleading offering the "essential oil" service which costs, and then it just ends up being the scent of lotion used. Overall it is a good way to escape the daily stresses and reduce physical stress.

The people at LaserAway are AMAZING!!! They go above and beyond to make you feel at ease and…read moreexplain absolutely everything. I started with a tattoo removal and I have been so pleased with the results and the staff at LaserAway that I started asking about other treatments they offer and have been blown away by the facials. I wish I could give them more than FIVE STARS!!!! Chantel has talked with me about every treatment and is always so kind and generous with her knowledge and time! All the nurses are every kind and have a gentle touch. Shamyra literally explained my first Clear and Bright facial TWICE because she could tell I was nervous and she she was so right. I had nothing to be nervous about. I could go on and on about the staff at LaserAway. Sania is so nice. You all will love her. She is so patient with me and always helps me figure out the best schedule for my treatments. I promise you will not be disappointed with anyone at LaserAway!

Scam of a place. Had 1000$s in treatments and nothing worked and no communication. a month later…read morethey had someone call me to argue not once say that he wanted to resolve this on behalf of laserway. so rude and unprofessional.

Radiance now has a Fontana laser that can do smooth eye treatments, fuller lips, removing unwanted…read moreareas, all without injecting things into your face. I love that they have options to fit your needs with the safest, quality options. The space is absolutely beautiful and feels calm as soon as you walk in the door. They take the time to hear your concerns and work with you on a tailored plan to fit your needs. They even carry skincare in house so that you don't have to make another spot. I won't go anywhere else for my face and trust them to keep me looking as young as possible!

I had a wonderful and relaxing facial with Elayna today. This facial, "Radiance facial" special…read moreincluded dermaplaning, hydra-facial, red light, and a cooling mask. Elayna was sweet and asked a lot of questions before getting started so she could understand what I was looking for. It was such a wonderfully relaxing way to end the week.

I have been to Hand & Stone Massage and Facial Spa approximately five times to date thanks to my…read morehusband buying me gift cards for facials and massages. Most recently I received a facial from McKenzie who was a joy to work with. Unlike some estheticians who begin extractions without warning, McKenzie informed me I had a few areas to work on but also noted I could opt out at any time or skip it altogether. She also provided suggestions for additional products to moisturize my face and for upkeep after the facial. I do also recommend this spa for massages because I have had two great ones to date. I highly recommend booking a visit or asking your significant other to shower you with gift cards so you can try it out for yourself.

I recently had a terrible and disappointing experience here. I booked a massage along with my mom…read moreand two sisters, and when we arrived everything seemed fine at first. They went ahead and brought my mom and sisters back to get started, but then suddenly told me I couldn't receive my massage because I had an appendectomy a month ago. What made this worse was the timing and how it was handled. I was the first one to hand in my paperwork so they had plenty of time to let me know beforehand. But instead they waited until after my family had already started their services, purposely so we wouldn't be able to leave or reschedule together. Then, instead of being upfront right away, they still brought me all the way back to a room, fully knowing they weren't going to perform the service. It felt like they were just stalling. They even stepped out and "checked with a manager," which took more time and didn't change anything. I politely asked if they could at least let my mom know before she got too far into her massage so she could decide if she wanted to continue or reschedule with me. The staff got super uncomfortable and awkward and took forever to do something so simple. When the girl at the front desk finally came back out, I asked if they had told her, and she said they just slipped a note under the door. She was already well into her massage at that point, so it didn't even give her a real chance to make a decision and ended up just ruining her massage altogether. It was very clear they wanted to make sure no one was able to cancel, even though this was specifically booked as a girls spa appointment to do together. So since we all rode together I sat there for an hour waiting for them to be done and that entire time not once did someone apologize or even try to mend the situation. The manager was also aware of everything and didn't come out once. At the end my mom suggested that they need to be asking these surgery questions when booking and the front desk just stared at her like she was crazy. With that being said, the four of us will not be returning due to this terrible customer service and clear financial manipulation.

For the price, this cannot be beat. The facials hit all the things, and I could not be more…read moreimpressed with my aesthetician, the cost of value, etc. I will definitely be back.

I am a low-maintenance kind of gal, so I was super excited to stumble upon The Only Facial while…read moresearching for a simple facial. I love that I didn't have to worry about trying to figure out how to choose the right services because it's all included, just customized to your particular needs. (Like, why would anyone pick out things from a menu when you can just have a literal professional choose what's best for your particular skin? Not me. I'm never going back to the old way.) I had a great consultation with my aesthetician, Cami, and every step felt fully tailored to the concerns I brought. They were super thorough and explained every part of the process. My skin felt amazing throughout, and it still feels amazing after. I especially appreciated that Cami was super supportive of whatever brought me in. I was looking for a deep cleanse, and I got exactly that. I've had folks at other places try to sell me on all of the latest fads, and that didn't happen at The Only Facial. Just simple questions about my lifestyle and my goals for my skin, then simple recommendations for how to achieve those goals. I am truly excited to go back. Cami made it such a great experience.

Me and my fiancée stopped in here for facials I got their collagen facial. It was just what I…read moreneeded with the dry weather we have been experiencing in Kansas City. We were able to get in right away and I also received upper and lower extremity massages. With the price and quality of service this was very affordable. I will be going back here again for more services.

I use to have great experiences here and then my last time I did a VI Peel. The lady applying my…read moremask had the attitude that I was inconveniencing her. When I was leaving, she pretty much just gave me a baggie and said the aftercare instructions are in there. I said, who do I reach out to if I have any questions being that this is a peel and I don't want to mess my face up. She gave me her number. After two days, I had a question on how I was peeling and if it was normal. She never responded. I ended up messaging the Instagram acct and asking the questions. The person responding through messenger was nice enough. The lady who applied my peel didn't reach out to me until a week after the appt and only asked how my peeling went then tried to get me to come in for more products/sessions. I paid over $250 for this, the results were okay but it could have really messed up my face if I did it wrong. The least she could have been is responsive or a little more informative. Very disappointing for a place, I usually enjoy visiting.

I was so nervous and almost canceled my appointment. My last experience somewhere else had me…read moreskeptical if I wanted to do this I'm thrilled I didn't Cuyler and Nicole are probably the most open, comforting, relaxed people to do this If it's possible to have a nice time getting waxed, this is the place So if waxing is your thing or you want it to be your thing, run don't walk to Bella Bar. You won't regret it

This is about a 30 minute drive for me but well worth it and easy to navigate. The lofts are very…read morenice, clean and beautifully decorated with a spa vibe. She is so good at what she does that you do have to be sure to book out a while in advance. It's easy to make an appointment online and then book your next appointment while in the office. I absolutely love how quick she is while also being super thorough. I'm in and out in a jiffy. It's easy to pay online and customer service is exceptional.

I went and saw Pamela today for Laser Genesis and a Silk Peel, and boy can that woman sell product!…read moreI walked out with the most amazing lip conditioner ever, a ColorScience kit, and one of their house compounded brightening creams. I had NO plans to buy anything, but I really liked everything she used. She's also been in the industry forever, and has the most glass-like skin on her cheeks, and I believe she said she was sixty-something! I've had LG before, but 1) it's less expensive here and 2) Pamela really takes her time! I seriously can't see the pores on my nose right now, which is pretty miraculous. She is a talker, though! It didn't bother me a lot, since she was was silent during the pampering part that makes you want to drift off into dream land. But, if you're not a talker, or aren't into service providers who are you, should probably let her know in advance. She's totally cool if you're not into something. I don't like extractions, because I get broken capillaries really easily, and she was like "No problem!". There was a mix up with scheduling for my last appointment, and I really feel like they took care of me, to make up for it. Thanks RSVP, I'll be back...soon!

I went in to get a massage this morning and it was fabulous. I highly recommend Shelly. She's so…read moregood at finding the spots that need the most attention and focusing on them.

My wife made reservations here for our anniversary last weekend, and it was FANTASTIC!…read more I mean, what is not to love about getting an hour long head and upper body massage? I wish I could get one of these every day!! I have never had one of these types of treatments before, but now that I have, I think it may be my new favorite kind of massage! The gal who greeted us up front upon entry was very kind and helpful, and made us feel at home and comfortable until our reservation was ready. We were ushered back and given instructions on how to get situated on the head spa bed, and did so. Then, close the eyes, and BOOM!!! It's an all-head, hour-long extravaganza of tingles, chills and good vibes! You know it's good when they tell you it's over, and it feels like it's only been 10 minutes, max! My only complaint, which is to myself, is that we didn't reserve another hour after our head spa so we could just take a nice, long nap! Special thanks to our head spa specialists, who were both fantastic, and helped us celebrate another wonderful year of marriage!

Sylvia was awesome! She took B the time to explain things, asked of the temperatures were ok and…read morethat I was comfortable. I would highly recommend scheduling with her. The spa is very clean and welcoming!