Wonderful business I can't recommend Salt Air more. Customer service could not be better, so nice, so professional, could not say enough positive things. read more

Unfortunately, I would not recommend renting from Salt Air Properties. I recently booked an Airbnb through them for a future stay in October, but found out my father in law had recently been diagnosed with stage 4 cancer. As soon as we found out, I knew that our plans may need to change as his prognosis wasn't looking good so I went to Airbnb to see what our cancellation options were. I realized I was 3 days late to a full refund. The partial refund was still available to me though, which was 50% a night minus the service fee. I figured it might still be worth a shot to explain the situation at hand and see if the host was able to accommodate us, and make exception for a full refund or even a credit for a future stay. I sent Amanda a direct message with the request mentioned, and she had advised to reach out to Airbnb to explore my cancellation options. I reached out to Airbnb and they said I could try to request for the full refund and though there is a cancellation policy, the host can ultimately decide if they want to honor a full refund and make exceptions given the situation at hand. They even said they saw the messages and felt the host was understanding so requesting the full refund looked promising. Anyways, we tried working out having me request the full refund and I was not able to due to access issues. The Airbnb agent then said she could request for at least what I was already owed (50% minus service fee), and I can just request for the remaining balance after and the host will just have to approve that request for the full refund. It wasn't until after that I realized by doing that, Airbnb had to cancel my reservation. I asked if it could be undone but they said it could not. So, that was done but I figured I'll just do what I can now. I submitted for the remaining balance and even uploaded documents of proof of us going to the pulmonologist and being recently diagnosed. Within a day or two, I got a message that Amanda denied the full refund. I got my partial refund, but there was an amount I lost. I reached out to her again and requested if there was a possibility I can just rebook the same reservation (with the same dates) so at least some of my other family members can go even if some of us had to stay back. The dates were still available, I requested to pay back the refund I got back, but just requested if we can just at least use the funds I lost during this process towards the reservation again. Amanda said no and that I would have to rebook the reservation again and essentially now, pay MORE because she was not willing to use those lost funds towards the original reservation. I am truly upset by the lack of professionalism, empathy, compassion, and communication by the host. What was the purpose of having me reach out to Airbnb to explore my cancellation options if you knew you weren't going to honor the full refund or credit request? Amanda could have been fully transparent and also practiced more compassion to explain that she understood the situation at hand but couldn't honor the request and a partial refund would be the best she could do. I would have been more than fine with that because I do understand I missed the cancellation policy for a full refund by a few days. But not being direct, transparent, and compassionate was disheartening. On top of that, not even considering the accommodation of returning the reservation to us if I was willing to pay back the refund and use my lost funds towards it... that was all I needed to know about her. Greed over compassion. She could do better as a host and as a human being. I hate that I even have to give a 1 star. Also wished I saw that she had a yelp review before I booked. I would've much rather provided business to another host that would be much more deserving. read more

Salt Air Properties provides an excellent vacation rental as well as quick response to anything that might come up during your stay. Modern homes, detailed cleaning and polishing, and excellent customer service. 10/10 would stay here again! read more

Traveler Beware! I would not recommend renting this Airbnb. I needed to cancel this Airbnb reservation due to a medical emergency involving my daughter and her newborn (only 2 weeks old at the time ) I contacted the hosts well in advance and sent multiple polite requests explaining the situation. They initially said they would consider my appeal but over 48 hours later I had to message them again. At this time they said I was required to cancel first before they would review any refund options. Quote: "We will work with you as much as we can... If you cancel tonight, there is still a chance that the nights will rebook. We are expecting great weather this coming week and that always helps when people are looking to book their trips. Thank you. " After canceling, I noticed the property showed some of my original dates as unavailable, so I followed up with six more respectful, well-worded messages requesting some compensation-- all completely ignored. To this day almost one month later, I have never received a response. This level of unresponsiveness is extremely unprofessional. Ultimately, they retained the full payment, even though the property may have rebooked for the same dates. This experience did not meet my expectations for communication, consideration or professionalism , so I would not recommend this Airbnb based on my experience. I understand it may have fallen outside standard policy, but this was a clear opportunity to show empathy and simple kindness and decency given the genuine medical and financial situation. Sadly, they chose profit over compassion. For that reason, I cannot recommend this Airbnb to others. read more

Salt Air Properties has been wonderful to work with. Their team is professional, responsive, and truly cares about both homeowners and guests. Communication was clear and timely, and they handled every detail of our short-term rental with care and efficiency. It's clear they take pride in the homes they represent and go above and beyond to ensure every stay runs smoothly. I highly recommend Salt Air Properties to anyone looking for a reliable short-term rental. read more

We can't thank Salt Air Properties for making our trip to Maine the best ever. Late to the game in booking out family vacation and stumbled across their site. The team listened to what we were looking for, sent us a link to a home, and the rest was history. The customer se was excellent. Let's talk about the home - top notch. Super super clean. Amazing bedding. Decorations stellar. I won't be using any other company to book my stay to their area. read more