have come in a few times to get treats for my dog and the staff were always respectful and…read moreknowledgeable. they have good prices and usually always have sales. definitely recommend to pet owners!

The grooming technicians cut my dog's nail too short and they didn't tell me about it, I noticed…read morethat my dog was licking his foot then I saw he is bleeding. I called this store and explained. The person who answered was a cashier and she apologized. I thought it was over. I didn't ask them to call me back but later in the day, another person called me and she didn't apologize not even once but the whole time she said the my dog wasn't bleeding at the store and that had to happen after we left the store. I tried explaining to her but she kept on interrupting and she won't let me talk. She keeps saying that she watched the video and she saw that the technician did not do anything wrong and I was frustrated because she didn't want to hear anything I said. She said I am rude and she will hung up. I said I'm not cursing at you , you can't hung up on me, and I tried explaining and she hang up on me. I was not yelling or cursing not even once. Later on I took my dog back there to show them what happened, but she was there and she didn't even trying to listen to me at all but she kicked me out. She said she is going to call the police on me. I have recorded everything. I was calm and professional. She wasn't.

Love The Doggy Bag and it's owner, Carol aka Auntie Carol to my sweet Pup Mack. Get Mack's…read morebirthday cakes and food from there. Love that place!

The lady who owns the store works behind the counter, which I found very wholesome. She's a lovely…read morelady and the dog treats are quite adorable.

Honestly, I didn't have high hopes because last time we brought our dog to the groomer, they shaved…read morehim down way more than we had asked. We booked Destiny K this time and she did an AMAZING job! Took everything we said and did it and honestly, left him looking better than I expected. I was so happy with her work.

arrived on time for a grooming appt. was told the assigned groomer has an emergency and they asked…read moreif I got a call last night. nope, no call, text, smoke signal, nothing. they couldn't work my dog in today. not happy

we had such a great experience with the staff at petland! we originally just went in to check it…read moreout and we actually ended up having a little play session with moose! he was so cute but we unfortunately couldn't adopt him at the moment. i was impressed with the professionalism of the staff and their knowledge. when we're ready to add to our family, we will definitely stop by to petland to adopt!

Clean store, lots of puppies and friendly staff. Great place to get tour puppy fix and what seems…read morelike high quality animals! When I was there, they didn't have many cats, but they have lots of fish and a big tortoise!

I usually use the pet grooming services at this particular Petsense store because of…read moreconvience..when using the grooming services I have found that the groomers are very nice and accommodating, and professional, my pups always looks top notch..I will say this though, the groomers deserve way more of a salary because they stay so busy with so few groomers..I always try tip them generously! ..

Terrible experience for the poor puppy. The first time around they clipped too close to his…read morescrotum, causing abrasions, which he licked and it turned into a wound and he needed medical help. I thought perhaps a mistake had happened. Gave them another chance - same thing again. This time around - specifically told them to just please not give him a haircut over his privates and they still did. Abrasions and bleeding skin again! Plus hate how they shaved him all over. Never visiting this place again.

Stunning collection and amazing staff. They also keep all the tanks in AMAZING CONDITIONread more

I've been shopping at BWZ for the past five years and consider them my go to for fish and sometimes…read moreplants. While I do shop around at times, when it really matters, especially with regard to healthy aquatic creatures I have 100% confidence what they sell or order for me is going to be healthy and spot on. The staff is friendly and engaging and always willing to field the rare question I have. Highly recommended to anyone for fresh or salt water aquarium keepers.

They were so helpful to me and my pup! Lots of recommendations and advice for my little pit with…read morestomach and skin issues :)

Love this local store. Very friendly and welcoming atmosphere. April is knowledgable. Having a…read morenutrition problem just ask her.

Do not trust the website data regarding 'quantity in stock' at the Fort Walton Beach store. Twice…read morein recent weeks I made the mistake of driving there to purchase an item that the store claimed to have in stock, only to find out once again, the store did not. The clerk seemed oblivious to issues with the Pet Supermarket supply system. I'd recommend calling the store and having a worker check for the item before wasting time and fuel going there to find out they don't have it.

I was just at the Fort Walton Beach Store and had the unfortunate luck to deal with a very rude and…read moredismissive customer service representative, Tiffany. When I approached her while she was stocking shelves to ask for assistance getting a fish from one of the tanks, she seemed bothered that I was interrupting her. She then scowled as she interacted with me and my 12 year old son and badgered us about the fish he wanted and how it wasn't right for our tank, which she was completely incorrect. I have had this same tank since I was 12 (I'm 63 now) and have had a number of the exact same type of fish in it w/o issue. She never smiled, never greeted us with any pleasantries, and stormed off to the front registers with the fish. When I asked her if she was having a bad day and informed her that her customer service was lacking, she simply walked away to get another associate, Tina. Tina was pleasant and apologetic, but also interrogated us about our fish tank and what fish we have in it. It seemed like she was trying to validate Tiffany's poor demeanor with trying to prove her right. I have been shopping at this store for over a decade and have to say that this was the worst customer service experience I have had there. Not sure that I will return...There are other pet stores in FWB that I am sure would welcome my business and treat me like a "customer"!

A great selection of food, treats, and toys for dogs and cats, but what sets this place apart is…read morethe first-rate customer service. Everyone who works here is pleasant, quick to help customers, and knowledgeable about the products they carry. They even helped my elderly mother set up a VIP account, which provides discounts and coupons--important to a retired lady living on a fixed income. For dog owners living near north Ninth Avenue, this is the go-to spot for supplies. Clean store, well organized, decent prices, and a stellar staff ensure we'll come here again and again.

Bought 3 mid expensive fish for fish. First one died two days in so brought water sample in. Was…read moretold water was ok. Next two died with in 24hrs. Wanted me to bring in dead fish for a return.