My go to for all my doggies needs. Amazing, yes amazing! The staff, especially the owner, are all…read morevery knowledgeable and there to help. Super kind and have never felt they rush me. I've never felt like I'm just a sale. My Jeffie enjoys looking at all the toys when we go in and always feels welcome.

have come in a few times to get treats for my dog and the staff were always respectful and…read moreknowledgeable. they have good prices and usually always have sales. definitely recommend to pet owners!

This store has the cutest dog clothes, toys, accessories, etc. They have a full bakery section with…read moreso many different dog treats. They also have many birthday accessories like hats, bandanas, and treats. The employee was so friendly and helpful while we were looking. It's located in the Destin Commons with a few parking spaces out front

We popped into this adorable boutique as we wandered around and we are so glad that we did because…read moreit is one of the cutest shops in this mall. Amazing products, gracious sales clerk, wonderful customer service, and they're dog friendly (of course). They have adult and pet outfits, fresh baked treats, stickers, home decor, and so much more. Great vibe and cute product! Highly recommend!

arrived on time for a grooming appt. was told the assigned groomer has an emergency and they asked…read moreif I got a call last night. nope, no call, text, smoke signal, nothing. they couldn't work my dog in today. not happy

Honestly, I didn't have high hopes because last time we brought our dog to the groomer, they shaved…read morehim down way more than we had asked. We booked Destiny K this time and she did an AMAZING job! Took everything we said and did it and honestly, left him looking better than I expected. I was so happy with her work.

we had such a great experience with the staff at petland! we originally just went in to check it…read moreout and we actually ended up having a little play session with moose! he was so cute but we unfortunately couldn't adopt him at the moment. i was impressed with the professionalism of the staff and their knowledge. when we're ready to add to our family, we will definitely stop by to petland to adopt!

Clean store, lots of puppies and friendly staff. Great place to get tour puppy fix and what seems…read morelike high quality animals! When I was there, they didn't have many cats, but they have lots of fish and a big tortoise!

I usually use the pet grooming services at this particular Petsense store because of…read moreconvience..when using the grooming services I have found that the groomers are very nice and accommodating, and professional, my pups always looks top notch..I will say this though, the groomers deserve way more of a salary because they stay so busy with so few groomers..I always try tip them generously! ..

Terrible experience for the poor puppy. The first time around they clipped too close to his…read morescrotum, causing abrasions, which he licked and it turned into a wound and he needed medical help. I thought perhaps a mistake had happened. Gave them another chance - same thing again. This time around - specifically told them to just please not give him a haircut over his privates and they still did. Abrasions and bleeding skin again! Plus hate how they shaved him all over. Never visiting this place again.

Stunning collection and amazing staff. They also keep all the tanks in AMAZING CONDITIONread more

I've been shopping at BWZ for the past five years and consider them my go to for fish and sometimes…read moreplants. While I do shop around at times, when it really matters, especially with regard to healthy aquatic creatures I have 100% confidence what they sell or order for me is going to be healthy and spot on. The staff is friendly and engaging and always willing to field the rare question I have. Highly recommended to anyone for fresh or salt water aquarium keepers.

They were so helpful to me and my pup! Lots of recommendations and advice for my little pit with…read morestomach and skin issues :)

Love this local store. Very friendly and welcoming atmosphere. April is knowledgable. Having a…read morenutrition problem just ask her.

Do not trust the website data regarding 'quantity in stock' at the Fort Walton Beach store. Twice…read morein recent weeks I made the mistake of driving there to purchase an item that the store claimed to have in stock, only to find out once again, the store did not. The clerk seemed oblivious to issues with the Pet Supermarket supply system. I'd recommend calling the store and having a worker check for the item before wasting time and fuel going there to find out they don't have it.

I was just at the Fort Walton Beach Store and had the unfortunate luck to deal with a very rude and…read moredismissive customer service representative, Tiffany. When I approached her while she was stocking shelves to ask for assistance getting a fish from one of the tanks, she seemed bothered that I was interrupting her. She then scowled as she interacted with me and my 12 year old son and badgered us about the fish he wanted and how it wasn't right for our tank, which she was completely incorrect. I have had this same tank since I was 12 (I'm 63 now) and have had a number of the exact same type of fish in it w/o issue. She never smiled, never greeted us with any pleasantries, and stormed off to the front registers with the fish. When I asked her if she was having a bad day and informed her that her customer service was lacking, she simply walked away to get another associate, Tina. Tina was pleasant and apologetic, but also interrogated us about our fish tank and what fish we have in it. It seemed like she was trying to validate Tiffany's poor demeanor with trying to prove her right. I have been shopping at this store for over a decade and have to say that this was the worst customer service experience I have had there. Not sure that I will return...There are other pet stores in FWB that I am sure would welcome my business and treat me like a "customer"!

Bought 3 mid expensive fish for fish. First one died two days in so brought water sample in. Was…read moretold water was ok. Next two died with in 24hrs. Wanted me to bring in dead fish for a return.

Not staffed enough to adequately cover fish and reptile sections. Usually have to just ask the…read morecashiers to handle cricket and fish purchases.