I stopped into Staples today to take advantage of their Amazon return center. The location is tucked right in between to very popular home maintenance stores. The parking is well marked and convenient for access to their store without fighting with the surrounding areas. The toughest part is getting into or out of the shopping center! The outside is clean and well maintained and the automatic doors make it easy to walk in or out with merchandise. They not only have Amazon but also have a fed ex and ups counter, so they offer many other conveniences. Another great thing they offer is electronics recycling. So if you have old phones, computers, printers, etc. they have a free drop off service for you here. The floor is well marked taking you straight to the return counter. Where today Sam was extremely helpful and courteous! It only took a second to scan my return and get a receipt.with the printing of the receipt they offer you a coupon towards a purchase of any item from their store. My coupon today was worth 20% and is good for a few days. read more

That uncomfortable feeling of needing to get something done before the end of a workweek and unexpectedly not having the resources to complete the task? Well, I had it on a recent Friday evening, and Staples solved the problem efficiently, quickly, and cost-effectively. I am grateful to staff member Heather, who discussed the project with me and then offered a fix that made sense for both sides. She was able to get to the root of the issue without delay, and I hit the deadline without an issue. read more

Document printing services provided by Mary Ann were outstanding. She took my two page newsletter, darkened the text, turned it into a front to back (duplex) copy and exceeded expectations on document completion time. I enjoyed conversing with her. Pick up was easy and the fee reasonable. Thank you, Mary Ann, here is your five-star review as promised. I appreciate your help and service. Outstanding! read more

Customer Service here is amazing. Jennifer was very helpful helping me create my project. There is always some available when you need help finding something and they are great at helping find other solutions if your exact item is not available. Highly recommend this location. read more

Ordered a graduation banner for same day service. When I called them on the day to pick up to see when it would be available, they said that their printer was in pieces. I told them that I needed it by that evening for our party the next day. The employee at the print Dept offered to call the Altoona store and have it printed. She called me back said they would do it but would recommend the paper that I put it on as it would come out a darker black instead of a charcoal grey. She was right on with the paper type. Picked up the banner from Altoona and got so many comments on the great quality at the party. Will definitely order more banners! read more

If i could give a negative i would. I walked and looked for my item that i was needing couldnt find it and nobody around to help you worst customer service ever would never return read more

I had a great experience with staff in the printing area. they went above and beyond.

Purchased a new desktop after my laptop started having problem, and problems I mean complete utter self destruction. Kathy at the IT desk was above and beyond phenomenal! She helped to get some items off of my old hard drive that I thought I would never see again! I am very impressed at her level and quality of work! I must say she is so kind as well, her and Cassidy walked me through every step of the way and kept me in the look as they tried to recover files. I also picked out a new printer while I was there and an external hard drive, all were great suggestions! read more

This company has probably one of the most disorganized staff I've ever come across in an office supply store. Then they overplayed the copyright card when you try and get copies so I walked out and went to a local small business who is wonderful read more

I worked with a gentlemen here that was AWESOME! We were able to work everything over the phone and once I got my printed items they were good and at a really good price and quickly because we needed it in 2 days. The problem was how to get them. We are a non-profit who works with people with diverse learning abilities and I had a volunteer that was going to pick my order up for me because it was 45 minutes from my house to the nearest Staples. After all of the conversations I had making the order and sending them the file that needed printed, I thought it was odd that I didn't get a bill sent to me via email so I had our treasurer call to give them my card over the phone. Imagine my surprise when the treasurer called me back and said they refused to take it over the phone. So I called and talked to a sales person and the confirmed they can't take a card over the phone so I asked to talk to their manager. I talked to the manager and he confirmed they won't take payment over the phone and kept saying "I'll lose my job, if I do that". After running through what I thought was some pretty good solutions to which he said no to every single one of them I finally asked him "How can you remedy the problem" and he said I would need to come in (there was no other solution to him - this was it), I explained that I was 45 minutes away and that is why I had a volunteer picking it up...30 minute conversation...we got no where. My volunteer had to pay Staples almost $75 and we had to reimburse them. SO I came up with a remedy...Not Staples. Actually when you look at it, Staples allowed someone whose name was not on the order to pickup my order - and they paid for it but her name was no where on the order, but they didn't have a single person No one...In the entire store...who could make a reasonable accommodation and take a credit card over the phone for a print job that had all of the contact information on the letter and they had my personal email and my personal cell phone also from working with me AND I had offered to email them a copy of my drivers license. oh the sanity Staples does not assist people with physical disabilities (actually said it was my problem to get to the store they don't have wheelchairs to help me...not something I asked, but he volunteered that information when I asked if I came, could he come to the car and run the card for me) They refuse to make reasonable accommodation for people with disabilities when they take an order over the phone (I even asked if they could put the order in for me on line send it to me right away, I pay for it on line and it was done and his answer......no) This day and age....They should be ashamed, absolutely ashamed of themselves and if corporate headquarters reads this, I would be absolutely honored to take a day from my full time job (who by the way makes accommodations for anyone that needs it) to show you how you can make over 60% of the United States who have some kind of disability or have a family member that might deal with your store has some kind of disability, feel unwelcome. Shame on you Staples! read more

Not a bad place. Store is usually clean but we never seem to find someone to help us when we need it. Prices are ok and they have a decent selection of things. It's not exactly a place that we'd drive out of our way for but we'd stop if we were close. read more

Walked in here a while back to look at some office supplies. I enjoy coming to Staples when I am nearby just to look at all the latest office supplies. This location is set up like all the other locations I've been to. The layout is straightforward and if you can't find what you're looking for, there are plenty of staff members who are willing to assist. read more

Ordered my next day holiday cards. Printed well and ready on time. Friendly staff who checked me in and out quickly. There was a long line at the cash register which I was able to avoid because I paid in advance. I would return when a deal is to be had. Newer building. Clean. Sort of difficult to get in and out because of the overcrowding of the area. Too much being packed into a small area. read more

Getting some printing done and I am very pleased with the quality of work and speed at which things are done here.