Absolutely terrible customer service…read more I called to ask how long it would take to alter a pair of pants. I was told they wouldn't be ready until Tuesday the 21st, which was about a week away. I replied, "Next week? Oh, no thank you." Instead of simply ending the call professionally, the employee snapped, "You didn't even tell me what you needed," and then hung up on me. I called back and said, "If you had asked, I would have been able to tell you." Her response was, "Well then, what do you need?" At that point, I told her, "You know what? I don't even need this. Thanks." I've never experienced customer service like this. Whether you're a small business or a large one, treating potential customers with impatience, attitude, and hanging up on them is completely unacceptable. If you're too busy to take on new work, there are professional ways to communicate that. Respect costs nothing. Based on this interaction alone, I won't be returning, and I can't recommend this business to anyone looking for courteous or professional service

I'm been visiting Martin Tailors for years and have always had a great experience. I love that it's…read moresmall, family owned and you get to know who is working on your items Parking: They have several parking spots but I still find parking challenging because of the narrow street it's on. It can be hard to get out of your spot if there's quite a bit of traffic. I've also been here when there are no spots available. Service: Everyone is always polite and attentive. They're usually pretty busy but someone does always at least tell you they'll be with you in a minute . Turn around time: You can get things turned around quicker if needed and they do work with you. That being said if you don't need it urgently you may end up waiting a week or two. Cost: Their prices are so competitive!! I definitely always feel like I get a good deal here Other things: The space is fun to just look around in. The walls are covered in memories They do have a few changing rooms for those that need to do alterations The have a ramp and are wheelchair accessible I love that you can text with them to communicate instead of having to rely on phone calls I've definitely taken cosplays here to get tailored

*****Update**** I took my pants back to be sewn because they…read morewere not done correctly the first time. The older male, I'm assuming he's the owner said to me "well maybe it's your body that's crooked" I could not believe he had the audacity to blame me and not accept accountability for his actions. I said "no maybe it's your hands because you actually didn't do the work correctly". I picked my pants up about a week later and he didn't greet me much less wanted to make eye contact with me. I will never have anything altered at this establishment ever again. ************************************ Just noticed the items they sewed are uneven. Now I have to go back. This is very inconvenient for me. Not to mention it's coming undone. Ugh! I'll be back soon.

Do not bring your suits here. Went in to get a suit tailored. When getting the suit sleeves taken…read morecare of I told them I wanted some cuff to show. With suits and showing cuff that is between a 1/4-1/2 inch. When I picked up the jacket I addressed the concern of the suit sleeves being taken up too much. The response I received was "you said you wanted cuff to show" and "it's normal" followed by him walking away. Now I am left with a suit where the whole cuff is showing past the suit sleeves.

I first went to this tailor on Thursday, and he told me my alteration would be ready for pickup on…read moreTuesday. When I arrived on Tuesday, he said it wasn't ready and asked me to wait another hour, so I did. The second issue was the price. When I dropped off the item on Thursday, we agreed on $30. He didn't write the price on the invoice, so I wrote "$30" on it myself to avoid any confusion. When I came to pick it up, he told me the price was $40. I showed him the invoice and reminded him that we had agreed on $30, but he still argued that I should pay $40. Reluctantly, he agreed to $30. Finally, when it was time to pay, he entered $33 into the credit card machine instead of $30. It may have been a credit card surcharge, but he never mentioned or explained it beforehand. He simply charged an extra $3 without telling me why. Between the missed pickup time, the disagreement over the agreed price, and the unexplained extra charge, I won't be returning.

The prices are so reasonable, the quality of the work is outstanding and the gentlemen working…read morethere told me how to clean my leather jacket without taking it to the cleaners. Three of my neighbors recommended this place and I now understand why.

When I arrived to pick up my dress, alterations were partially completed (the zipper area was…read moreloosened and now fit, but the straps were not touched). They asked me to leave the dress to finish, but I needed to get it to the steaming place. I gave them an hour to complete it as that was as long as the dry cleaners was open to steam it. I put the dress on 30 minutes before my pre ceremony pictures to find the second set of alterations were still not correct and the dress was too loose. 15 minutes later, the dress ripped at the zipper that was fixed at Amy's alterations. This had to be fixed on the spot with a home hem gun as the wedding has to go on. I later had to be cut out of the dress since it was no longer together by a zipper. I get back from a honeymoon and call to find out what I need to do for a partial refund and am told I needed to call immediately when this happened to tell them and they could have came to me to fix it (keep in mind this was 15 minutes before pictures and 5 hours away from Amy). When I explained this, he said I should have called anyway ( because I was thinking to call the place minutes before getting married). He proceeded to tell me that I did not pick up the dress the day I did because he would have been working, that i probably didn't even get the dress altered at Amy's because they make sure weddings and specials events are done right, and the person who zipped me up at the event messed up the zipper. Keep in mind he did not even ask my name to check for the order because "they don't keep records passed two weeks". I will never go back because the work was not done right, expensive, and was not cared for as a customer.

I dropped off 5 pairs of pants today and they were super quick with pinning and measuring. I was in…read moreand out in 15 minutes for the fittings. For those who haven't had alternations, I'd suggest wearing socks and bringing the shoes you'll be wearing. You'll be changing into your clothes (they have private dressing rooms) and it helps to have the shoes you normally wear or wish to wear with said pants. The pricing is fair but based on the reviews I'm expecting good work and asked for a couple items to be rushed overnight. I'll update this review after I pick up the items.

My wedding dress arrived from the designer too small, and I thought I might not be able to wear it…read morefor my wedding. Luckily, this was not the case. Throughout the whole process of making it fit, everyone was so attentive and detail oriented. They took a lot of time with me to address my concerns and they made so many adjustments for me to make it fit perfectly! This included reconstructing parts of the corset so that I could breathe properly in it. The dress looked so good in the end and I am very happy I had my dress tailored here! My wife had her dress tailored here as well and had and equally amazing experience. They are magic!

FANTASTIC!! Such a cute spot located in the neighborhood just north of downtown. I came in to have…read moremy bridesmaid dress altered for a wedding & the turn around time I needed within the week & was within 3 days! The inside is extremely clean and updated everything & even had Multiple rooms for big groups with TV's and couches inside each room. He was extremely nice & listened to exactly how I wanted it fitted & it helps when the price point is great too!! They have been here about a year and will definitely be coming back in the future! Highly recommend for men & women for all alterations for all events!

I had such an amazing experience at Soon's tailor. I bought a sample dress that was at least 6…read moresizes too large, added a picture before alterations. They were able to make the alterations very quickly and for a very reasonable price. I had multiple fittings and knew what to expect each time I was coming in. They listening to me so well and I feel ready to hit the dance floor with the dress now. Couldn't recommend them enough!!!

I've gotten a bunch of dresses tailored and hemmed and they've always done a great job here. This…read morepast time I was on a time crunch and she was able to alter my dress in one week and it turned out great! Would definitely recommend!

This is my go-to place when I need something altered. Especially when I need something in a hurry…read more I mostly get my pants/dresses hemmed or taken in when I come here. Haven't had any complaints. It's about $15-20 to get pants hemmed, more if you're getting taken in. She can even get you a turn around two days if needed sometimes!

They did a fabulous job alternating my ball gown within a few days. It was an impeccable outcome…read more Would highly recommend without reservations.

So I felt I should do another review being that my first experience with Andy was over a year ago…read morewhen he worked his magic on tailoring a dress I was wearing to a wedding. Since then, I have brought countless items from jeans, dress pants, skirts, etc. He has been able to make every article of clothing fit like it was meant too. Even brought a jean skirt I thrifted, he explained because of the original awkward fit, it wouldn't be worth the money to alter it.... I truly appreciate his honesty especially being that it would be money he would be missing out on. My husband has now started to bring his items after my many trips and seeing the quality in his work. Having Andy as a tailor has truly helped my shopping tactics. Knowing that a wanted item may not fit just right, but Andy can easily correct it, has been such a game changer for me as I cultivate and update my wardrobe. So grateful that I found him!

I contacted the owner about dress alterations. He asked me to send photos, and once I did, he…read morecompletely ghosted me. No acknowledgment or follow-up whatsoever. It's a bizarre way to run a business and a disappointing first impression. Thankfully, I found out how communication is handled before trusting him with my dress. I definitely feel like I dodged a bullet.