The folks at Will's Hardware are friendly, helpful and knowledgeable. I have always had super…read morepositive experiences at the store. They really know their stuff when it comes to air conditioner filters (20x25x5) :) Peter T. Norfolk, MA

So unbelievably rude- obviously I don't know about hardware and am asking for help and the employee…read moretreats me like I'm a moron. Three employees standing there and no one offers to help and when I ask they just vaguely point to the other room. Trying to avoid big box stores but will never return here

This place has become extremely expensive. Recently they refused to match Home Depot's price,…read moredespite advertising a price match policy. The level of service has declined over time too. I'm done.

Everyone is very helpful, they tell you what you need and never try to upsell you, and everyone…read moreseems to genuinely want to help.

Every time I need something for my DIY projects I go to this store. If I need help to find…read moresomething the staff is always helpful. Today I had a chair with me because I needed a special screw. The owner of the store not only located the right parts but mounted it right into the chair. I was amazed by this nice gesture! Thank you! It made my day! (It was a Hex Drive Socket Cap Bolt). Great Hardware store! Has everything and more... Easy parking. Highly recommended!

I'd like to thank Vivian for her help today. I wrongly assumed she wouldn't know what I was talking…read moreabout. She was extremely knowledgeable and very helpful!! Well done Holliston True Value for having her on board. - and the other young lady who was working with her also showed interest in learning. Both wonderful people.

I just returned from another positive experience with Ace Hardware in Quincy, MA. This time, I…read moreplaced my order online through the Ace app 2-minutes before their opening time. Five minutes after they opened (7 am), I received an e-mail message that my order was ready. When I arrived, I was greeted (as is always the practice here) and pointed to the cash registers to pick up my order. A printed copy of my order was in the brown paper bag with my 2 items. Plenty of parking early in the day, and I was in and out in less than 5 minutes.

Hours posted are not honored at this store. I arrived at 6:55 to buy one item knowing the store…read moreclosed at 7, and the doors were already locked and no employees were available to let me in. Perhaps business hours should be updated to reflect actual closing time.

I tend to try and patron small business as much as possible. On this occasion I figured I would try…read morethis local place out even though it did not look like much from the outside. I called first to ensure they had the paint and supplies I needed and the older guy on the other end of the phone sounded like he had better things to do. Worse, when I arrived, the guy was so dry and unfriendly and barely spoke and I tried to talk to him and tell him what I needed and he just pointed. Not sure what his problem was but I was surprised a small hardware store like this would allow an employee like that work a any shift let alone a weekday. I will be sure to skip this place and go up the street to Aubuchon next time.

Very small store, not a big selection, but I've come here many times over the past several years…read moreand they always have exactly what I need, and the prices are competitive with Home Depot. It makes me feel really good doing business in a small independent store in my community.

Most of the staff there is friendly and helpful. What I like is sometimes they have some "odd"…read morestuff that I haven't seen in years but have been looking for. Items the Big Box stores would never carry.

Went looking for something specific and employee showed me exactly what I needed and cashed me out…read moreand I was in and out in less than 5 mins! Loved the efficiency and positive attitude

I wouldn't do business with this company, I requested a quote, they said they'd email it to me in a…read morecouple of days, a week went by and no one sent the quote/estimate, I showed up and they acknowledged I was there but they didn't quote a thing and wanted me to give them all the information again so they could sit on it again and don't send it again? no thanks. Very unprofessional. Update: they contacted me and tried their best, although the timing won't work for me at this time they certainly cared enough to contact me and try a solution. I really appreciate that.

Simple shelf to build. First time customer. Came for lumber. Excellent service and attention at the…read moreservice desk. Great guys pulled lumber from which I selected my shelf. Left with lumber cut to spec... not ripped. In and out in less than 15mins!! Loved that I was treated as a knowledgeable consumer and had my questions answered without feeling foolish- not always the case when I'm shopping at other lumber/hardware stores (girl meets "boy" world). Moving forward, Koopman for me!

Our contractor might suck, but this place doesn't! Jayden and Andy delivered all the lumber for our…read morecontractor and brought it all way up our infinite front steps and directly to the site. Very personable and nice guys. Thank you!

I needed to cut a key for my vehicle . Store staff was very professional and quick .. I would…read morehighly recommend ..