So unbelievably rude- obviously I don't know about hardware and am asking for help and the employee…read moretreats me like I'm a moron. Three employees standing there and no one offers to help and when I ask they just vaguely point to the other room. Trying to avoid big box stores but will never return here

Best hardware store I've ever been to. The customer service was amazing. They have everything I…read morewould want from a hardware store. Super personable experience.

This place has become extremely expensive. Recently they refused to match Home Depot's price,…read moredespite advertising a price match policy. The level of service has declined over time too. I'm done.

Everyone is very helpful, they tell you what you need and never try to upsell you, and everyone…read moreseems to genuinely want to help.

Been coming here for years, best hardware store around. Great people working here, too. Always…read moreeager to help you with whatever you need.

Greens Hardware has the best service of any hardware store. Knowledgeable helpful friendly staff…read more I would never trade that service for the vacuum that characterizes the big box stores.

Don't blame a Miami girl for wanting to have some sledding fun! I learned earlier today that this…read moresleds are cheap and sold at hardware stores so I ran to Hardware City in my neighborhood. I was welcomed into the stores and began conversation with the two employees at the front. They helped me pick a sled and went to go get the round ones for the back so that I could see all the available options. It was a very pleasant experience and I would totally come back here again!

This place is so rude. I've called a few times to see if they have things before I go, and they…read morereally don't want to answer questions over the phone. Even things such as "do you sell boxes" are met with a huff and a sigh. I asked what the largest one they had was, and I hear the phone slam down.... did you hang up? Did you die? They return and sputter out the size and I say "oh great, thank you," and then then they just disconnect the call. Cue the "confused girl in backseat of car" meme. Especially after Pandemic.... aren't you happy to be still up and running and selling things and running a business, or nah?

Well-stocked hardware store with yard and garden supplies. Helpful staff. Close to Shaws market.read more

Nice little store. Good for the stuff you need and don't want to wade through the people or stuff…read moreof the big stores. Great paint department.

Every time I go in they are very helpful. The manager is active making sure the cusomers have been…read morehelped. When you walk in the cashiers say hi.

Ordered online and went to pickup order from here. Took about 3 hours to confirm and then I…read morearbitrarily went to the store to see if I could pickup and talked to this rude individual who I thought was the manager and he had no clue what he was talking about, telling me the order was not there and product was not even in stock. Before I left the store I checked in with a young kid employee and he pulled up my order and gave me the item. Way out of my way to do this and a long drawn out useless experience.

unmatched service and knowledge. They seem to have almost anything you can need. Clean and well…read moreorganized. Friendly and cheerful place to shop. Great selection of paints too

They're SUPER helpful. The second you step in the door they offer to help you. Very good prices…read moretoo. We go there all the time. 5-stars, easily.

Drake was very helpful getting my table lamp socket replaced and it only took 2 days to get it…read moreback. Very reasonable price. Thanks Drake.

I hesitated to bother to write this, but I will never go back.....unfortunately i did not go on the…read moreright day where the nice man who is always helpful was working, but instead the arrogant and most unhelpful guy at the register with a major attitude...or maybe just with women......described what I wanted...."downstairs aisle....._____" I looked for at least 10 min...no help....was going to get several gallons of paint....so I did get the 3 samples I needed, but will be going right to the BM store.....left and not a word was said to me....

The main reason why I use Tags is their location in Porter Square. I find that the staff are…read morefriendly and try to be helpful. However, the pricing is extremely high compared to some other big box stores or ACE hardware locations outside of the city. I highly recommend using their order online for in store pickup for the best pricing since the store will follow the online pricing vs the shelf sticker price. Online orders come with a paper bag that has a handle which makes it nice and easy to carry out. There are two floors to the store, with the majority of home improvement things being on the lower level.

They're friendly but not helpful--in fact, "incompetent" is the word I'd use. Here's what happened…read moreon my last two visits to Tags: I brought in a screen door to be rescreened. It took two weeks, and the screen fell off the moment I reinstalled it. I also had a key copied. It didn't work. I ended up taking both the door and key to Inman Hardware. They fixed the screen and made a key that actually worked. Buy stuff at Tags if you want, but don't count on them for even basic jobs.

Most of the staff there is friendly and helpful. What I like is sometimes they have some "odd"…read morestuff that I haven't seen in years but have been looking for. Items the Big Box stores would never carry.

Went looking for something specific and employee showed me exactly what I needed and cashed me out…read moreand I was in and out in less than 5 mins! Loved the efficiency and positive attitude