I wish I could give them zero star. I went there to have my car a diagnosis, first thing to start…read morewith staff attitude, poor customer service, lazy adults waiting for an easy prey. I asked them to do a diagnose on camshaft sensors and VVT solenoids. They gave me a report about coolant level, tire condition and told me camshaft phasers are improperly installed while a vehicle can run and idle smoothly. The funny thing is they said they got me a discounted quote for $7000 as if I was looking a car from a dealer just to do work on timing chain. I suggested them to look for other easy prey, not me. They charge insane amount of money for what they call a diagnosis to get a report on break fluid level and tire conditions. My advice to customers looking to go there or being referred for them just avoid them at all costs.

This time had my tires rotated, battery replace, wipers replaced, all air filters replaced , and an…read moreoil change. In and out as promised, priced right, no gimmicks or pressure, with services clearly done correctly. Had my tires replaced with them previously, very happy.

One of the cheaper places in the area to get an oil change and there's no wait. Dan and Mike were…read moreincredibly nice, kind, professional and gave excellent customer service! They honored my coupon when I had the wrong one. They went out of their way to help me reset my service interval miles back to zero. Very, very nice men and are very thorough in the job they do. With the full package it includes topping off your fluids and they even give you a free car wash that you can use that expires within a month. The full service they also will top off your fluids for free within 3 months or 3000 miles after service.

I had a great experience at the location on Saginaw street in Lansing! Eric made sure to answer all…read moremy questions and not over sell me on anything I didn't need. Great service and done quickly! I'll be back in 3000 miles!

Very prompt courteous service. Clean, friendly shop and prices were great…read more Repairs were made on a very timely basis and they were very helpful with my problems

These guys are the Jesus Christ of automobile repair tech, as an out-of-town or who is being prayed…read moreupon by every jerk that's one of the charge me for coffee, Haircut hotel room rooms and any necessity I have desired wow newly in Michigan these fellows came to my rescue like Like stayed, proud honest veterans of the industry with unparalleled automotive knowledge, and I even found out that the tenure of the average employee is even more than five years something you don't see where I come from highly recommended easy parking with an unbeatable pot of coffee. These guys make me coffee then Cracker Barrel, which is simultaneously impressive and sad for the people at Cracker Barrel go see Jim for smiles.

Before they moved to the Saginaw location they were a company that I would recommend in a…read moreheartbeat! But last week they destroyed me with unethical decisions and terrible disrespect! Having a car towed there with a bad fuel pump turned into two repairs on the same part, being stranded near downtown Lansing for hours, and forfeiture of my rent money as well as a new debt I had to dig myself into! First of all they quoted two drastically different prices for the same repair, offering a warranty on a $500 plus job. And no warranty on a $250 something job. My wife made an executive decision and opted for the less costly of the two. When the job was done they did extend a courtesy and picked her up to pay the bill and retrieve the car. While doing this, they told her that the fuel pump had pulled extra amperage from(on?) the fuse box and that it may happen again which will fry the fuse box... Now, any other shop would have, upon discovering this, called to disclose it before doing any of the work get it authorized. I think most people(myself included) would have said no to the repair unless the entire problem can be fixed! They did not tell us about the fuse box or any other problem at all and just worked on the fuse box. So, my wife paid the bill, drove home(maybe a mile and a half), then to a doctor's appointment across the street from Sparrow. After the appointment we returned to the car only to find it having the exact symptoms/problems that made us go to the shop in the first place! No warranty, no guarantee, the work would have to be done again as well as the fuse box AND have it towed back to the shop! Now, between the the two repairs we're looking at paying over $800 for the two repairs PLUS the tow truck that we were told we had to wait for(3 hours)! I did try to talk to him the second time it broke down but he "wasn't there to battle with me." I used to go to the shop across the bridge and was always treated with respect and up front honesty. Then these guys opened shop closer. I really don't think any other shop would have let that car leave their parking lot with such an inevitability looming! I think any other shop would have halted repairs once they discovered the bigger problem and called for authorization either way! NEVER AGAIN FOR ME! I'm sticking with the shop across the bridge(you know who I mean)!

From the owner: When you come to us for your vehicle's repairs, we make it our top priority to take the hassle out…read moreof the process. We offer Free Pickup and Delivery of your vehicle within 10 mile radius. Our customer lounge is comfortable, and clean, we have hot coffee, water, WiFi and cable television. There are several restaurants near by, we will shuttle you to and from the Lansing Mall.

Professional, friendly and reasonable. Will definitely be back!! I was serviced right away by…read moreattentive staff, felt very cared for.

I can not say enough good things about this business. I own a local garage door company and have…read morebeen using Grand Ledge Auto and Tire for over 12 years for any vehicle services on my business fleet and my person vehicles. Quality service is all I get from Art (the owner) and his entire team. Art has never backed been shy about telling me exactly what is needed on my vehicles. They also keep me informed of anything that might need to be addressed in the near future. And the prices are very fair. I really feel I get more life out of my fleet because I bring them to Art. I thank the whole team for that! They have done such a great job that my employees also take their vehicles there as well.

I thought I was having battery issues and then was told that I needed a new starter . I called…read moreCurtis and he helped me so much ! He wanted to do diagnostics first before anything else was done . So that is what we did . They were so thorough, honest and he was such a gentleman . It turned out that everything with my van was fine and instead of an $800 bill it was $60 ! While I was waiting he was so kind to me and kept me updated on what they were doing in the garage . Also, for some reason my oil change light came on . He checked that also and said that I do not need an oil change at this time and in another Thousand Miles have that done . So honest ! Thank you so much Curtis ! I appreciate you ! Sincerely, Jo Simkovich

Pat and the Crew were lifesavers! My truck broke down on the highway coming back from vacation…read more They gave us high priority and had us back on the road within hours including shuttling me back and forth to our camper in Dewtt Meijers parking lot. We are very grateful to all the crew here and can't thank them enough. If your in the area you can't go wrong with giving them a call. If I lived in the area I'd send everyone I know there. Thanks again Pat and crew!!