I've been here twice already not for my shoes but for my vintage Louis Vuitton purse. I have an…read moreolder LV bag that the leather handle was falling apart. I came here to see if they can fix it and was pleasantly surprised that they do fix purses. They did a great job on my Louis Vuitton and I can't even tell the difference. The price was fair and they did amazing! I would highly recommend coming here to get your vintage purses fixed.

Ignacio is a very hard working old school shoe repair artiste. He has the skills! He has…read moresuggestions for best or cheaper or better ways to repair/revise/improve/save shoes, purses, backpacks, leather coats, etc. He can do orthopedic work on shoes if you need a lift. He thinks and suggests. Would you like part of the lift on the inside and part on the sole of the shoe so it's more comfortable and less noticeable? I have brought my shoes to him for over 15 years and have always been pleased with the results. His work outlasts the other shoe with no repairs! Ignacio charges reasonable prices and does quality work. Stop by and give his work a try. You won't regret it.

I had a previous very bad experience with a shoe repair store in La Mesa. The owner was scowling…read moreand gave me dirty looks. He was also totally disorganized and he took 15 minutes to find my shoes when I came at the appointed time to pick them up. I remember I said nothing to him at the time, but in my mind, I resolved "to never return again". That brings me to Gino's. I need to add some braiding to a leather bag, and my clothing tailor told me I should go to a shoe repair store, since they work with heavy leathers and tailors do not.. I brought the bag in question into Gino's today. Gino greeted me with friendliness. He listened closely to what I wanted and confirmed he could make the additions to the bag that I desired. I provided him with two widths of red and green braiding I wanted to add to the bag. And I pick it up in ten days! Please note Gino has moved his store within Grossmont Center. He formerlly was located next to Stinette Travel. Now he is directly opposite from See's Candies, so you can stop in there afterwards for some lucious dark chocolate creams!

Better communication on availability of product. While employees were friendly, no one contacted…read moreme when the product was back ordered for months! I called & visited the store multiple times to get updates. Poor business plan of communication.

I recently brought my favorite western boots here for some love. I bought these boots in…read moreGuadalajara a decade ago and had worn a hole right through the bottoms of each sole but they are my favorite boots ever so I brought them in to see what could be done to put some more miles on them I am so impressed by the quality of work. He resoled the boots and had them looking and feeling awesome again. Quick turn around time too. Thank you so much for fixing my boots up!!

I work in a shoe store and always refer to Ron, when they need repair…read more Excellent work, personable and reasonable.

These guys are so Polite so kind and so appreciative of our business. They are so cool if you get…read morethere and the line is too long people come out from the back and help you. Their prices are beyond reasonable. Always happy to see you and most of all the clothes come out in perfect shape. Everything is always ready when they say or even sooner.

I came here as a new customer and brought over my husbands clothes there were 8 shirts and 2 pants…read moreall brand name and 5 out of the 10 items were new. I told him that and I told him I'm trying him out for the first time. I looked at these fake ratings he has here and trusted this place. So I went to pick up the items I come home and EVERYTHING SHRUNK! His pants were shorter then my husbands ankles and his shirt sleeves and the length of the shirts were all shrunk big time. I was in shock my husband was so mad and so we called the place right away he says gets aggressive and says I don't believe it being them in. So I brought them in and show them and he just kept arguing with me. Coincidentally there was a lady behind me and heard the conversation we had she whispered to me and said I just had this issue here too, and that's why I'm here as well. So i told him and he wouldn't do anything about it. So I reported him to the BBB and they will be hearing from them. A lot of money on clothes ruined for a place that I trusted. Do not come here, I would never Make a review like this but I don't want anyone to have what happened to me happen to them. He tried to give me credit to bring my other clothes LOL. I said like what are you saying?! first I'd never trust you second you ruined all of our expensive clothes what credit?! You owe us money and he wouldn't do anything about it so I reported him.

Best Tailor in Town. Excellent customer service…read more Your alterations are always ready to be picked up on time. I have been going to Star Alterations for the past 10 years.

Tony is amazing! He can do it all. He is quick and the quality is always A+! I would not trust…read moreanyone besides Star Alterations in San Diego.

Affordable, prompt, friendly are a few adjectives I would use in describing this business. Besides…read moredry cleaning they also do alterations. I myself had them sew on numerous patches on a club vest. It was completely done in a week and it looks amazingly good. So happy with the work. Support local businesses especially the good ones. Santee Alteration And Cleaners are the best.

The man who owns this place was combative and mean! I've been going here for many years for hemming…read moremy families jeans, always dealing with the woman (wife?) Ive had no issues...until now. Weeks ago I brought in ten pair of jeans for my two teens. The woman told me there was no need for any trying on except one pair each and she'd hem all pairs based on that. I asked her to allow my kids to try each pair on as we've always done because each pant is different in style. She wouldn't allow that and insisted one pair pinned would be ok. I was reluctant but she insisted. Two weeks later we picked up and one kids pants were fine but the other, all five pair were 3 inches too long still and the written tag said "shorten to 28"." We took them back and the man (husband?) was pretty aggressive insinuating it was our fault they'd need to be redone. He took a yard stick and measured my sons inseam and it was 25"...not 28". He said his wife had been getting ready to leave town for a wedding and must've made a mistake on them. No problem, I was kind and gave him no timeline to repair them. I thanked him profusely and left. Today my son and I picked them up and the man met me with "she said it was your sons fault not hers, he asked for that length." What?! Why not just hand them to me and say have a good day?! I paid A HUNDRED AND EIGHTY DOLLARS for ten pairs of jeans to be hemmed. They were not done correctly by a professional and at pick-up you're going to look at my 14 year old and say "it's your fault!" Who's the professional?! Who's the one tasked with the pin that was placed?! Not the child! The yard stick doesn't lie! I called the man out on his gas lighting accusation at my son standing there and he got loud and began yelling, telling me to just get out. Their prices have DOUBLED but I paid it. I expected that the professional knew what she was doing and when there was a mistake, I expected it corrected. My son should not have been blamed at the counter for the fact that his pants were returned several inches too long, nobody asks for pants to be so long they can't walk. It was a mistake, just fix it! The yard stick showing 25" inseam vs the tags saying "shorten to 28" don't lie. Yelling at women, a child and customers in general isn't a good business practice. I will tell those I know to follow me elsewhere. I believe it was an honest mistake just due to having two different sized kids with two different hemming needs. My other sons were hemmed to a perfect 28" as he asked. I believe she did the same hem to both sets instead of the 28" and 25" that was needed. Her husband was mad and I think she blamed us so he wouldn't yell at her (I don't blame her!) Again, his yard stick and my tape measure along with the written tag she created...don't lie. Even if it is the customer's error, good practice is to just fix it in order to keep a customer who's been coming in for probably 8-10 years now! We will never go back, this man is a bully in my opinion. I am including photos of the fixed pants at the proper 25" inseam and the tag saying "shorten to 28". I'm also including my son's measured inseam showing how long 28" would be, nobody asks for that...it's the point of hemming! The error was not ours and we did not deserve to be told we were trying to scam this man, get free fixes and screamed at being told to just get out. Funny thing is, I had a $20 tip for him in my hand too for a mistake that was theirs! He didn't get it SHAME ON YOU SIR!

I hate yelp, but know that it matters to businesses. That said - I leave a review when someone goes…read moreabove & beyond. These people are always super accommodating and I'm an idiot who only dresses nicelike every once in a while. I always wait until the last minute to consider the dry cleaning that needs to be done from the last time I got all gussied up. Every time (and I mean every time) I've dropped off my stuff here it was done in record time. And honestly - you shouldn't expect them to rush things just bc you're forgetful. I am and that's why I'm awful. But they've always come through. AGAIN - don't expect them to rush anything for you. You're not special; I'm not special. I'm just saying that when I have, they deal with you like real people and they've brought back my white dress shirt from yellow-collar hell more times than I can count. Great service, please support them.

This location does excellent work for a fair price. I highly recommend them for your cleaning needs.read more

I have had a hard time finding a cleaner living in La Mesa until now. It's a little bit further out…read morethan I'd like to go, but only a 10 minute drive from where I currently live. What I love about Bestway II is that my clothes smell great, they're always perfectly pressed, and they're even able to do next day turnaround for an extra fee. They're not the cheapest around, but definitely the best quality.

We brought in a jacket that was covered in cement powder, paint, and hydraulic oil that we thought…read morewas done for. After one cleaning here, it looks and feels brand new! Kind people - the type of people we're glad to give our money and tip to!