i brought in two suit jackets and I've been here several times before but I guess they think it's…read moresmart to try and fool people by so called "taking care of them" they didn't take care of either of the jackets and I was easily able to tell because there were a few hairs on the inside of the jacket. that were NEVER touched. yet I still paid.. i never in my lifeleave reviews don't feel the need to but it is not okay for a business to try and take advantage of their clients and customers. I feel that I was not only taken advantage but looked at as a joke they did not even bother to clean it they just topped it off with a plastic sleeve.

We had been using USA previously since 2018. A few months back my boyfriend dropped off our $350…read morewool comforter and when we got it back it was completely ruined. Since we had used USA with no issues before, I packed the wool comforter away in the closet with the plastic wrap and all once my boyfriend had picked it up. A couple of weeks later I pulled the comforter out to switch my bedding and it was completely ruined. The wool was coming out of the seams and it was very stiff. No fluff at all. I am shocked that they would have even put it in the plastic in that condition. Clearly that was not how the comforter went into the shop as it was stiff like a piece of cardboard! As it had been a couple of weeks since the cleaning service, I did not take the comforter into the shop because I knew I couldn't prove that something else didn't happen in the couple of week in between. My fault for not checking the day we picked it up but who would have thought this would happen. I was completely disgusted that nobody had told us that the comforter was ruined.

Excellent customer service. This business responded promptly to my service request on Yelp! to have…read morea pair of pants hemmed same day for a business trip. This was early on a Saturday morning. I was instructed to arrive when the store opens, and theycould have my pants ready by the end of business day. I dropped off my pants at 10 AM and received a call at 11:30 AM that my pants were ready for pick up. The pants were perfect, and the cost was very reasonable. The staff was incredibly friendly and professional. I found my go to place for alterations in San Diego!

I came to Primo Alterations due to the excellent reviews and they did not dissapoint! You truly get…read morethe quality of work you pay for here. Isis was great and did a perfect job on my wedding dress. All the staff is helpful and friendly. I went back for a couple of other minor outfit alterations just a little over a week before my wedding day. They were able to get it done even quicker than I anticipated and again I was very satisfied with their work. Excellent quality and service. Thank you!

These guys are so Polite so kind and so appreciative of our business. They are so cool if you get…read morethere and the line is too long people come out from the back and help you. Their prices are beyond reasonable. Always happy to see you and most of all the clothes come out in perfect shape. Everything is always ready when they say or even sooner.

I came here as a new customer and brought over my husbands clothes there were 8 shirts and 2 pants…read moreall brand name and 5 out of the 10 items were new. I told him that and I told him I'm trying him out for the first time. I looked at these fake ratings he has here and trusted this place. So I went to pick up the items I come home and EVERYTHING SHRUNK! His pants were shorter then my husbands ankles and his shirt sleeves and the length of the shirts were all shrunk big time. I was in shock my husband was so mad and so we called the place right away he says gets aggressive and says I don't believe it being them in. So I brought them in and show them and he just kept arguing with me. Coincidentally there was a lady behind me and heard the conversation we had she whispered to me and said I just had this issue here too, and that's why I'm here as well. So i told him and he wouldn't do anything about it. So I reported him to the BBB and they will be hearing from them. A lot of money on clothes ruined for a place that I trusted. Do not come here, I would never Make a review like this but I don't want anyone to have what happened to me happen to them. He tried to give me credit to bring my other clothes LOL. I said like what are you saying?! first I'd never trust you second you ruined all of our expensive clothes what credit?! You owe us money and he wouldn't do anything about it so I reported him.

The service requested was performed as requested and I would say even better than expected! My…read moremother used to be a seamstress and I can say I am pleased by the work done. I needed a couple patches moved from one shirt to another including one that was a memorial from a sudden passing this year. Thank you so much for the kind service, professional touch, and quick service. As for the price: excellent! God bless this business!

Ruined my sweatshirt…read more The man at the register assured me that it would look good... that I'd "LOVE" it. He said it would be $60 to put a zipper in my sweatshirt and I knew that sounded steep, but it was worth it because of how much I loved the sweatshirt. Well, sadly... the sweatshirt is now unwearable. It's ruined. You can't even read the logo on it now. He should've told me that there's a chance that the logo wouldn't look right. But he promised I'd love it. Now I have a unwearable sweatshirt and I still had to pay $60. I was a first time customer. Now I'm a last time customer.

Great service, good prices and drive thru which is super fun. They were able to get a lot of stains…read moreout of a lovely white cotton shirt that I thought was impossible.

This place does it right! Nice crisply pressed shirts. Excellent service. I will definitely go back.read more

Came here with my husband to take care of some dry cleaning and had a great experience!…read more I brought in a nice pair of shorts to be dry cleaned and they came back looking wonderful: fresh, clean, and well cared for. My husband had a few jackets done as well, and we were both really happy with the results and the overall service. One thing I really appreciate is that they send automated text messages when your dry cleaning is ready. It's such a convenient touch and makes pickup super easy. Perla helped us and she was incredibly kind and thoughtful, making sure everything was taken care of smoothly. You can tell she genuinely cares about customers. Since the laundromat and dry cleaners are connected, it's truly a "kill two birds with one stone" kind of place: you can wash your clothes and handle dry cleaning all in one stop. I also love that they have laundry essentials available for purchase, which is super helpful if you forget something at home. Great service, great convenience, and friendly staff!

Great dry cleaning service and delivery. Friendly, very helpful service, even after closing…read more Family-friendly laundry facilities adjoining the dry cleaners.

We have been going there for years but we will never go back. I brought $300 worth of dry cleaning…read moreand my wife pulled out and showed him an Hermes jacket she treasures and to be real careful with it. I later picked up and paid for it all our dry cleaning and not a word said about anything wrong. I got home and 5 of the Hermes buttons were broken or missing. I went back to talk about that and was basically treated as if my wife was a liar. He took no responsibility, brushed me off and didn't even so much as offer to take the cost of cleaning the jacket off. My wife is hurt and devastated. I'm angry, and they could care less. Awful to be treated that way. Awful to see the hurt in my wife's eyes. But they got their $300. At least they're happy.

A friend is staying with me and needed pants fixed, quickly and they were able to do all the work…read morequickly and efficiently. So happy and very grateful for your work

Lilly Never let's me down , she Always does a great job & I get it when I need it ! So grateful for…read moreher talent !

BEWARE! DO NOT GIVE THIS PLACE A CHANCE!! My fault because even after I read some of the reviews, I…read morestill took my uniforms in to get patches. I took 2 shirts in to get 6 patches sewn on a Thursday afternoon. I needed my uniforms by Tuesday. The lady assured me they would be ready. My wife went to pick them up on Tuesday after 3pm and my uniforms were not ready. She started to sew them on the spot while my wife waited. The quality was horrible. I paid $120.00 cash only for me to have them fall apart right away. I shouldn't have given them a chance, however I like to support ma and pa businesses when I can. Usually small businesses have great service but not only was the quality horrible but the value and customer service was way below average. The lady who was there was so rude and acted like we were a bother. Never again!