I was greeted when I walked in. The store was clean. I went through self checkout. They had some good deals. I'm normally a Costco girlie but I also have a membership at Sam's too. Some items were cheaper at Costco and some were cheaper at Sam's. Going during the day, the lines were nowhere near as long as Costco. Also, it wasnt a hassle getting in the store and leaving the store so I really appreciated that. read more

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The items we wanted were cheaper at this particular Sam's, but the store is dirty. No one is organizing the produce, so there are empty boxes everywhere. The strawberries that were left were moldy. The wait lines for the cashiers were long. We only bought four items and we left three items on top of a big Bluey electric car box with all the barcodes facing up, and she still threw a fit and wanted the smaller items on the conveyor belt. read more

An eye exam was done at Sam's Club (5805 Rockville Road. Indianapolis, IN. 46254) Glasses were made at eyeglass world (better deal than Sams club). glasses were made as per the prescription but could not see clear with the new glasses because the prescription was wrong. Because of this wrong prescription at Sam's Club eye exam, we had to go to a different place to get an eye exam. This places' name is "Eyeglass world". Tried to talk to Sam's Club Management, Optical department manager but they refused to help us. Please do not waste your money for an eye exam. read more

I got all new tires from this location November 11th. I was happy no problems and the tire guys were great... so I thought until today when I went to get my tires rotated at a different Sam's location and the lug nut key for my tires was missing. This would have been the last location it would have been used and it was missing from the bag they typically place it in. This is my warning to anyone with a lug nut key who has tires done here to triple check they put it back where it belongs so you don't have to special order it like me. read more

AI Overview Learn more According to available reviews, the Sam's Club on Rockville Road in Indianapolis, Indiana receives generally negative feedback, with many complaints about poor customer service, long wait times, and a messy store environment; some users even mention issues with racial profiling at this location. read more

I visited the Tire Center at Sam's club to replace the tires on my SUV. The service was quite ok, however I am accustomed to much better at Sam's Club. The first off-putting moment was the lack of anyone available at the check-in desk to greet me or check me in for my appointment. I searched the entire department, but did not manage to locate anyone. After a bit of waiting, an associate did appear and proceed to check me in. I had four new tires installed on my vehicle, but somehow the installation team neglected to properly balance the tires once installed. My tire pressure upon exiting the facility ranged from 41psi to 35psi, on a vehicle with a recommended tire pressure of 35psi. I am certain we are all aware of the dangers of both over-filling and under-filling one's tires. I also was not formally checked out of the center, or given any further instructions or asked about questions prior to exiting. The associate simply passed my paperwork over the counter along with my keys, while assisting another guest. As a long-time Sam's Club member, this experience was mildly off-putting. Had this been my first impression, I am not certain that I would return to this business for any additional shopping. I am of the firm belief that a discount product should not directly correlate to a "discounted service." Hopefully, the team will take a moment to ensure that customer service is consistent across all departments of the store. read more

the food was expired!!!!!!!!!!!!!! if old people could not see and they ate the expired food they could get sick!!!!! make sure you check the expression date!!!!!!! read more

Sam's Club - The food was expired - Wholesale Stores Near Me - Indianapolis, Indiana

I had to wait 30 min to order my pizza at the cafe and there was a huge line of people waiting to take their order

Janelle at Sam's Club on Rockville Road exemplifies poor customer service. Absolutely the worst experience I've ever had with customer service in my life. Vehicle brought in for service for service of four new tires. When vehicle is brought in it had four hubcaps and when we got home after service there were only three. Obviously one was installed and properly as the others were intact. No note on the service record that there was any issue with the cap. Told that they are not responsible for poor installation of wheel covers. Janelle posed as a manager and would not identify herself. Only after being on hold for 15 minutes she was identified by another gentleman that was an associate. That gentleman directed me to call the 800 number and file a complaint. Probably will end up in small claims court over a $30 item. Hate to spend the money but it's the principle of it now with Janelle. read more

As always... the Sams club out on Rockville road is alway amazing!! It was quite packed in here today but it was still easy to maneuver through! Sams is like a one stop shop! Clothes, books, food and wine! I mean what more cAn you ask for!! The staff is always friendly and helpful. Well sure ai would recommend!! Keep it up Sams club. read more

Sam's Club - In sams club doing some light shopping - Wholesale Stores Near Me - Indianapolis, Indiana

Pickup is sooo frustrating. I put in a pickup order because I had a busy morning and wanted to pickup and get going. BIG MISTAKE. I waited half an hour for them to bring g it out. The pickup lot is FULL of cars. There are two people working, and it seems they go one at a time. Do better! read more

Sam's Club - Lots and lots of waiting... very little delivering - Wholesale Stores Near Me - Indianapolis, Indiana

my experience was horrible, the lady at the register screamed at me for not putting my things on the belt. Seriously if you dont like your current job then quit, we all have different things we go through, no need to deal anyones BS when we clearly spending money when going into the store. i will never go back.costco here i come. read more

My family celebrated my mom's birthday this weekend and I was put on cake duty. After looking into options, I quickly found how expensive just a simple cake could be so I started asking around and Sam's was recommended. I got on the website and found a 30+ page catalogue of cake designs. They were categorized so that helped because there were SO MANY! Always call or go in to order 24-48 hours ahead of time. A woman came in requesting so many specific things and was very upset she couldn't pick up her perfect cake just 4 hours before needing it. I called 36 hours before wanting to pickup my cake and that was plenty of time. I chose the Succulent with Ruffles 10" round chocolate cake. It says it serves 16 but we could have gotten close to 20 servings out of it because we had ice cream as well. It was massive and delicious. The icing was fresh and the cake was perfectly spongy (I can't stand the "M" word used to describe a good cake texture but it's that ha!). It has a layer of icing inside between two layers of the cake. They had options of white cake as well but my mom is a chocolate lover. I walked in at the time they promised it would be ready and I paid and walked out within 10 minutes. It's also incredibly affordable. $16 for a huge decorated cake and that included custom writing if you want it, they'll even let you choose the color of the icing they write on it with. I can't say enough good things about this Sam's Bakery. read more

Sam's Club - 10" Round Succulent with Ruffles - Wholesale Stores Near Me - Indianapolis, Indiana

Poorest customer service EVER!!! Do not go to Rockville Road location. They racially profile (I'm Native American Indian but have a light complexion.). This place is filthy! Trash overflowing; trash on the ground and floor inside the store. Workers standing around on their phone; flirting with customers - thinking that no one else can hear or understand what they are saying. REALLY????? After 25 minutes of standing in line (one customer ahead of us (husband and myself), I told her in Spanish and German to speed it up! This was after I had gone to a supervisor to see if a checkout lane was open. This supervisor said no to me, but checked out her coworker with 3 CASES OF BEER. The coworker immediately came back into the store and opened the register to other patrons - never attempted to help us - assuming again because we didn't fit their "profile". I also had time to go to the customer service desk and tell them what happened. NO ACTION AGAIN - WHAT WAS I THINKING FROM A STORE LIKE THIS!!!!!! BADGES TURNED AROUND SO NO NAME VISIBLE. "SUPERVISOR" just let this all go one. Gentleman in front of us had the SLOW SLOW FLIRTY CLERK make an attempt on him. He was so over it also and just glared at her. SLOW SLOW FLIRTY CLERK threw my change at me. Got her name (supposedly - badge was turned around so I couldn't verify) and immediately called Corporate. I RECOMMENDED THAT THEY SHOULD JUST CLOSE THIS NASTY LOCATION AND CERTAINLY FIRE SLOW SLOW FLIRTY RUDE CLERK. read more

Absolutely ridiculous! When I first arrived here I was looking for one of the handicap scooters since my leg is broken to get my shopping done. There were none and when I ask the associate by the door she said sorry it's my first day can't help you... I was in shock. I ended up finally finding a manager who advised that they put them all away at 6 so they don't have to look for them and they are can not let them out to people. She told me I could come back tomorrow and use one if before 6pm. The store was trashed I tried to take a few pictures to show. I will never never never come back here. Going to cancel and not look back. Shameful! read more

Sam's Club - Wholesale Stores Near Me - Indianapolis, Indiana

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I have never experienced more rude and unprofessional employees in my entire life. Everybody has an attitude has their cell phone in their hand, not helping guests at all. They just stand there and act like you're stupid. read more

I am basing my 3 star review on the fact that there lines are ALWAYS long I literally upgrade my membership from $40 to $100 just so I could go shopping at 7 am when they first open when your a plus member you can shop at 7 am when you have the basic membership doors open for you at 10 am and on Saturdays 9 am also when your a plus member they give you $10 back for every $500 you spend which is Reediculous to me that's just my P.O.V I try my hardest NOT to visit this place during regular business hours they always have 2 lines and there going out into the aisles for more of my reviews please check out my old yelp pg Mrs Jackson D. read more

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My 5 stars is based completely on the bakery... hands down the best [pre-ordered] cupcakes EVER! So moist & they pile the creamy icing on top. A pack of 30 is only $15 & you can mix & match flavors & colors. Sooooooo yummy! read more

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I love coming to Sam's when I'm planning a large or even small dinner party. The quality of meat and produce is always consistent, good quality and decent prices. The roasted chickens alone are worth the price of membership. So worth waiting for as they go quickly and can serve as is for dinner or save time using in casseroles and salads. Another go to item for me is the banana's, what a bargin. New items arrive often while several staples or brands remain for several months. Unfortunately you never know how long the items will remain in the stores so don't hestiate to long. The return process is easy and hassle free. Just hang on to your receipt and you can return for refund or replace item with another size. I've been a loyal customer since Sam's was built here to many years ago to think about now. If you've never been, ask for a guest pass and walk through the store to see if their a fit for you. read more

Sam's Club - Beautiful selection of fresh flowers for 14.99 or less. - Wholesale Stores Near Me - Indianapolis, Indiana

Quick stop, ran in just to pick up some flowers, can't beat the price, $8.00 for a bouquet. Self check and right out.

I hate to think. I just wasted money. Paying for a membership. With a company that could care less. About the service they give. Trying to reach the bakery. Is like pulling teeth. With a feather really hard. I paid for the membership. Because I wanted them to do a cake. A customized cake no one ever answers. The phone in the bakery. I was lucky enough to get a lady. On the phone who didn't give details. To my specific questions. I was told by her. They could do the picture cake I wanted. Yet she couldn't tell me. The size picture needed for the cake. Then when I call to get the correct details. A man tells me they don't customize. At all anymore so all day. I've been calling with no results. So have I wasted my money. You'd think a customer could call. Get the information they need. From the store yet their employees. Give different information to the same question. I'm beyond frustrated at this point. It shouldn't be this hard. To do a cake online it says. That you can customize. So what do I need to do. Contact the corporate office. If this is how it will be. I want my money back. read more

Where can you go for lunch and get a hot dog and drink for $1.59 NO WHERE I absolutely love coming here for lunch the only problem I'd they should have more than 1 cashier at the food court. It doesn't make since to have 1 cashier and the line is rapped around the corner read more

Sam's Club - Wholesale Stores Near Me - Indianapolis, Indiana

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I am members at Costco and Sam's. Sam's has better prices on the stuff I normally use.

Terrible terrible customer service. Bakery told me to be in at 9 to pick up cupcakes, they wouldn't let me in at 9 because I'm not a plus member, told me "well the bakery doesn't get to make the decisions on when you get to come in" they were very rude with me. Another guy was here for the butcher, told to pick up at 9, they also won't let him in and gave him sass about how they don't get to make the decision, "only the people wearing green vest get to make decisions". I have had horrible service with sams club the entire year I have been a member. read more

Who doesn't love Sam's club...you can stock up on essentials...buy in bulk...and save money. I like the Rockville Rd store because it's always clean, neat and orderly. The associates are usually pretty friendly and helpful. I do have one takeaway...there never seem to be enough lines open, there are self checkout lanes that could help speed the process but most times they aren't open of use. read more

The customer service that I received from Sam's Club is frankly the worst I've experienced, to the point of me feeling it's worth it to write this review. I signed up to Sam's club because of a promo they had where, if I signed up, I would get a $20 online gift card and a $20 in-store gift card. Seemed a little crazy, but it was on their official website and i figured to go for it. I signed up. A few days later, I check my account online and see there is no credit or anything. No worries. I go in about a week later and head to the customer service desk. I was met with immediate defensiveness and told to call the customer service number, which I was genuinely grateful to have because i thought I was headed in the right direction towards a resolution. I call the number and the customer service rep is very nice and says they added the credit to my account, tells me to give it a few days. A few days later, nothing changes, so I send an email. I get a response asking for the promo I signed up for, so I send them the picture. No response. Email again. No response. Email through their website again. No response. And that has been the cycle I have been stuck in. I really don't expect this review to change anything, or for anyone to contact me in response to this; however, it is just frustrating to felt completely ignored when I am truly trying to be reasonable in my communication of this issue. That is why I wrote this review, and that is why there is no way I'll sign up for a Sam's club membership again. Hope you all have a wonderful day :) read more

Meh. I only came here because my wife had a free pass. We were in the area and wanted to pick up a few things. I have a Costco membership and Sam's is no Costco. Their selection just doesn't compare. Also, the way the aisles are laid out is very inefficient. It's also very weird that they take MasterCard, but not Visa (Disclaimer: Costco only takes American Express). Plus, I try to avoid all things Walmart anyway. Costco, here I come. read more

Be careful buying fresh skinned salmon! I bought one piece and it was kind of strong on odor, I believed that by putting it in plastic and leaving it in the freezer would help, but it didn't, now I have to dump 20 dollar of salmon! If it happens to you!return it right in the moment,don't hesitate like me! read more

I really like Sam's Club. I visit the 96th St location more frequently than this one. However, if I can't find an item at that location, I can always find it here. That includes Black Friday as well. I shop at Sam's for their deals on items other than bulk food. Nice selection of electronics and other household goods. The have a surprisingly nice jewelry selection. The alcohol section is pretty good with its variety and it's reasonably priced as well. The staff is friendly and the store is always well organized. No long waits to checkout except that the cafe can get a little backed up at times. I hate that this one doesn't have a gas station though. read more

The manager there I want to say his name is nick they didn't have the right amount of cupcakes I need for my kids birthday so the one that was there was messed up asked for discount he literally gave them and some more to my kids and I'm so grateful I'm happy and so was my kids I really want to thank him you Are a great person and a blessing read more

Happy that this Sams Club is still around. Had to drive across town but always worth it. Spent a $100 on nothing got food from the little food court, $4 for two drinks a hot dog and a double slice of pizza. Always pleased. read more

I wish I took a picture of the pretzel ! Last night we stopped by sams club for a quick business run with my 4 year old daughter and husband . We ordered a pretzel and the guy told me it would be five minutes! Which was fine until he handed everyone there pretzel and when it came to the last burnt one looked at the lady then handed it me with a smile that was deceiving and filled with complete and utter racism. I don't like to start scenes so I just swallowed the hurt and walked away in disgust. Although my 4 yr old even noticed looks at me and says "why did he give me a burnt pretzel". To be that low of a human is very nasty. He could of told me the wait would be longer and made a new one ! read more

Almost always have what we are looking for, everyone we encountered was helpful, friendly and made us feel like they were glad to see us.

I have not been to a Sam's club in years. We were added to an existing account, for which I'm very grateful, and decided to stop in and see what it had to offer. Like any Sam's Club huge TV's meet you at the door. Every time I see one I want to buy! We walked the clothing and found a few things that were nice and a good price. The meat section was awesome. Very good prices. The wine - lots of wine - some of it over priced but the selection was great. Sam's club for Corona Light was $21 for a 24 pack - steal! Of course we bought some and changed our latitude even if for a day. Of course the samples are fun. The store is clean and the staff seemed friendly enough. read more

Review is for the Optical --- Yes it is weird to get an eye check-up and buy your contacts from the same place you can buy toilet paper, tvs, rotisserie chicken, frozen foods galore and anything else you may desire, and in bulk nonetheless, but man their service is bar none. There are places where the service is so phenomenal that when you start to consider going elsewhere you can't help but laugh it off. Rob, the sweet gentleman who works the front of the office, you are so sweet I get a cavity whenever I am around you! I love the sweet thing your nephew says and thanks so much for being so kind the number of times I forget to order contacts and come rushing in for an emergency spare. Service: 11/5 read more

Be careful buying watermelon. They r like two years old .I bought one its totally dry in side.it not fresh at all .they shouldn't sell these. They r ripping people off.they should not sell this product. Two year ago if you buy watermelon it was fresh and juicy .But these watermelons are out of date and it happened to me second time. They are all bad .They should pick them up and throw in the trash. Because if someone buy that, they will throw in trash because it's not fresh and you can't eat it. And who will waste time for $5.00.to returning this,wait half an hour in line .why not they display this product like sam club doing other food.let people try so people know. It's good .They know it's bad from inside. They should cut one watermelon and show to people and let them try. They know it's bad in side and they r keep ripping people off last two years Selling this stale product to people. read more

This is our one stop shop to stock up on dog food, laundry detergent.fabric softener, and bottled water. Other than that, we don't really buy much here. However, they do have a MASSIVE selection of bulk products. Also, they have some pretty rockin' deals on Black Friday, especially on electronics. read more

Sam's Club - Wholesale Stores Near Me - Indianapolis, Indiana

I came here to order tires for my truck. I had to wait 30 minutes for someone to assist me at the tire counter, so I called for a manager. The manager came over and we ordered my tires, desk guy said the tires would be in 2 days later. I called a few days later expecting my tires to be there, come to find out they were never ordered. I was driving cross country within the week and I needed them ASAP. I spoke with assistant Store Manager, nice guy and offered a free install but at that point, the hassle turned me off, so I went else where. read more

I already have a Costco membership but couldn't resist the lure of a Groupon deal for Sam's. For $40, we got a membership, a $20 gift card and vouchers for free cookies, a free take and bake pizza and a free rotisserie chicken. The membership process was really easy and quick; I was worried that the Groupon might make it an ordeal. The women in customer service were super friendly and we all laughed at what a pain it is to change your last name after marriage (my Groupon was in my old last name while my ID is in my legal name). I had been in Sam's a few times before but this location seemed really bright and clean. My husband's back was bothering him so we didn't spend a whole lot of time wandering around but of course managed to spend nearly $100! We were there about 4:15 p.m. and I was disappointed that there were no rotisserie chickens available. They were all being cooked and I didn't want to wait around -- there was also no one right there for me to ask how long it would be. Lines were long but moved pretty quickly. The odd thing is that some items seemed really cheap but other things -- like the contact solution we use -- was more expensive than I anticipated. Since we have memberships to 2 warehouse clubs, I started a list of what we bought and how much it cost so we can get the most out of our purchases. Wow, that seems like a super dorky thing to do. :) read more

The lines were extremely (almost comically) long. Especially for a Wednesday at 1 PM. It was our first visit (as new members) and the lines extended down the aisles to the point where you couldn't even walk around the front of the store and had to turn around and walk back up the aisle you had just gone down because it was so clogged with people in line. That being said, all the employees that we did encounter were extremely friendly and helpful and pleasant, even though I'm sure they were under a lot of stress. I did find a lot of great deals and variety and freshness, so we were happy with that. We might've just come at the wrong time and I hope not to have to deal with lines like that for the duration of our membership. Because other than those, it was a pleasant shopping experience. read more