I had to give Sam's 5 stars today and here's why, every single associate I encountered greeted me! I mean every single associate... That says a lot for customer service and what the store may be trying to achieve. Even an employee doing go backs apologized for her cart being in the aisle. Amazing customer service. The store was also nicely stocked and had everything I came in to purchase. The produce looked good and I was happy because they had white peaches. I even found a convenient parking space when I parked. Overall, an amazing experience. On a side note, I noticed Sam's has been carrying more Asian items and I love that but don't buy the Strawberry Condensed Milk Snowflake Cake in the snack section unless you like things that are dry and chalky tasting. It was not good! read more

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This review is for Jeremie from the Sam's Club Tire/Battery Center (hi Jeremie, this is Johnny :) ) Just want to say what a fantastic job you and your team did for the tires installed yesterday (04.18). Was quoted to last the whole 2 hours (4-6pm), but install was finished around 5:10. Even if the wrong key was brought out at first, due diligence was made to locate the correct pair with the lanyard. Much appreciated. The one tip I'd like to offer for improvement is to provide additional clarity about the need for all lugnuts to be installed before switching out tires (as it would have saved a lot of headaches beforehand-- 2 hours I searched for the right lugnut and tools to install it). Other than that, I'm glad that the tires bought will be in the care of Sam's thanks to its protection plan bought, and looking forward to checking up on them as I march towards MN. Thanks again. read more

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When you pay extra to be able to come in and beat the crowd but you get the ONE cashier register with literally a club line. Ridiculous. ALL these other employees walk right by as if they don't see the line. DO BETTER SAMS. WE PAY AN EXPENSIVE MEMBERSHIP AND SPEND LOTS OF MONEY HERE. read more

Sam's Club - The ridiculous line - Wholesale Stores Near Me - Ontario, California

I couldn't find the corn dogs. Customer service has been helpful. They usually have some good samples of food. read more

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Ruby greeted me with a smile, and you can definitely hear that in her voice too! She handed me my order in less than a minute (talk about efficiency). Thank you for a very smooth and welcoming transaction. I ordered a pizza combo (i love 4 meat the most) and it comes with a fountain drinks. Did you see the size of the pizza slice ?!?! Worth every penny (although the govt is going to stop producing them) I also ordered the cinnamon pretzel and its only a dollar ! My food came out to 4 dollar and 77 cents with tax. Cheapest lunch Eva read more

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I absolutely love coming to this pharmacy. Purvi is wonderful! She always makes you feel welcome and treats you like a friend while remaining professional and knowledgeable. She remembers your name and goes above and beyond to take care of her customers. I've used other pharmacies before, but none have felt as warm and welcoming as this one. All of the pharmacy technicians here have been great as well--friendly, helpful, and efficient. I've never had any problems with anyone on the staff. It's refreshing to find a pharmacy where the entire team genuinely cares about their customers. I highly recommend this pharmacy to anyone looking for exceptional service. read more

I absolutely love Sam's club! I'm so thankful we have one nearby. A lot of people are sleeping on Sam's club when the value, selection, and innovative checkout experience is much better than the "other" warehouse club store. Hands down cheaper food and household items. As a busy parent, their ready meals are a life saver. The ability check out on my phone and also purchase cafe food before I even get to the front of the store is a huge win for me and my family. Seriously, why haven't other stores gotten the memo? I'm all checked out before we even finish the techy "finish line" that scans your cart so that they don't have to manually check your receipt by the door. I am so impressed and I rave about it to everyone! Good job Sam's Club! read more

This is the Sam's Club closest to us so we visit it frequently for good deals on food, treats, even household goods. They have a fuel station which is also very popular as the prices are much lower than other fuel stations. The hours at this Sam's Club location are great especially if you're a Plus member. It used to be that you could enter two hours before the store is open to regular members. I'm not sure if that has changed. Sam's Club changed its policy on free shipping for plus members and now charges $8 per order under $50. Overall not a bad location. Usually busy but stocked with groceries, clothes and even engine fuel. Give it a try. read more

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Went in to get a few things ended up getting a new cell phone The T-Mobile in the store is awesome great customer service! Got what we needed and more store was clean customer service was fast read more

Sam's Club is just so much better than Costco, thanks to the amazing Scan & Go. Where I get all my Proteins & essentials, along with good service. read more

The worst customer service one person in front of me that is on the phone with a representative and the employee instead of helping me out she is just standing in front of the customer talking with another employee. Seems like no one here knows how to multitask. This would not be happening in Costco. read more

I've been a member of Sam's Club for many years. I used to go shopping inside and that typically led to my spending more money than I should lol! Now I primarily shop with their mobile app. When I was shopping online I was having issues with being able to select a pickup date/time. That problem was eliminated once I moved completely over to the app. I like the option of adding my membership card to my digital wallet so in case I have to go inside the store, it's just a matter of showing my phone. The pickup option changed over the years from going inside to pickup the order, to having the order brought out to your car at which time they verify your identify and load your order into your car. It's super convenient and streamlines my monthly visit. I receive an email confirmation for my order, an email and text when the order is ready for pickup, and once I arrive and park in the pickup area, I text I've arrived and confirm my parking slot. It's usually not a long wait for them to bring the order out. There's the option to have items shipped to your home from within the app as well and they offer free shipping if it's over a certain amount or if you have a certain level of membership. I also appreciate the opportunity to earn Sam's Cash which can be used on future orders to help save some money. read more

I used to be a total Costco girly, but I've officially been converted , I love Sam's Club! While both have their perks, I've been leaning more toward Sam's for the convenience. They've got Scan & Go, curbside pickup, and even delivery with their premium membership. It just makes life so much easier, especially when you don't feel like dealing with parking or crowds. read more

Sam's scan and go payment options are convenient; sign up for their app. However, some store sections appear cluttered and require better maintenance. read more

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Came in at about 715 to get a few pizzas and Lupe took about 40 seconds to decide whether or not it was too late to serve a full pizza. Like seriously you just made a decision on your own, claiming it's the cut off time ... The whole point of the stores to make money not to figure out whether or not you want to do extra work or just work. Also, had an attitude. I guess it's the end of your shift will go hard until it is the end. then she said I could only buy one slice when I saw about 15 pizzas between the ovens and the glass display read more

Ordering a hot dog is like resurrecting the dead. Ordered on the app got my hotdog 45min later. Management needs to make better decisions when shifting personnel. At the end I opened my chips and other purchased items and left. read more

Great prices and high quality I love shopping there for almost everything, great deals

Love Sam's Club! It provides the cost effectiveness of bulk purchases with the ease on in-app purchases to skip the cashier lines. If you pay a little more, you can get early entry. I think it's the plus membership option. read more

recent tire service I received at your Ontario location on 06/08/2025. Following a tire inspection at my BMW dealership, I was advised that my front passenger tire had a puncture and that my front tires showed significant wear compared to the rear. I presented my vehicle for inspection at your tire shop. Initially, the technician performed a cursory visual examination, stating he found no issues. Despite my request for a more thorough inspection using a lift, my concerns were initially dismissed. After a significant wait, a second technician confirmed there were no problems. However, I provided video evidence from my BMW dealership clearly showing a puncture in the front passenger tire and uneven wear on the front tires. When this evidence was presented to the technician and a manager, Tim, their responses were unsatisfactory. The technician admitted to removing an object from the tire but claimed he couldn't locate it. Manager Tim's dismissive attitude and insistence that I would have to pay for a tire replacement, even after the evidence presented, were particularly unacceptable. This experience has left me deeply concerned about the quality of service and the lack of accountability at your Ontario location. I request a full investigation into this matter so that this will never happen to another customer and a resolution that addresses the identified issues with my tires, considering the evidence I provided demonstrating the need for repair or replacement. I have inquired about the status of my tire warranty. My vehicle's front tires have experienced a tire puncture-premature wear and tear, and I would appreciate it if Sam's Club owner would investigate the possibility of a warranty tire replacement, but he has not responded. After all, Sam's Club has my contact information. D. Martha Limon read more

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The cafe is ridiculous!!! Why are they only doing scan 'n' go? The internet sucks in there. Even with their WiFi. I tried to reset my password and I have yet to receive my recovery email..... 30min later. After standing there for 20min, the girl finally took me to a register at self check out to get my order through. If they don't want to scan orders through at least provide members with a register to do it themselves. Soooooo many angry people. That can be easily avoided. read more

Sam's is the club division of WalMart. When you are the largest retail supermarket in the U.S., with that kind of revenue and buying power, one could really bring their A game at partnering with suppliers to create something special. This is where Sam's does not perform vs. the Leader in club stores, Costco. Corporate culture shows zero respect for offering their customers true value and unique, high quality products. If they don't believe in giving the customer the best for their money, we can only avoid this place. I just renewed a membership after an 18 months leave. Wow. My mind was blown at the lack of anything special @Samsclub. Holy smokes, this place is a field of artificial food. If you're into buying large quantities of artificially flavored and non nutritious food at a bulk price, this is for you. There are some clothes. The most popular pieces and sizes were not available in store. The deals I saw for people not into that are: Tires, TV's, Some bathroom rugs & vinyl plank flooring. Health & beauty department prices were scarcely better than dad WM. Liquor/wine - definitely not worth a look. Ralph's and Total wine and Costco crush that. The hot food concession is very mid. The frozen pizzas under the lamps had been reheated to the point a crust was overcooked and turned upwards. Sad. They do sell a rotisserie chicken at a lower price, which is one the best deals there. Their bread rolls looked good. The taste is not good. Costco is leagues above in all areas-- especially at offering very high quality real food (even organic) and fair prices. Sam's is not an inspired store. They show lack of building a relationship with their customers by not offering quality goods and foods at fair prices. They really don't want to compete with their bigger store WM. They may supply small home food businesses with packaging and side products, which is not an interest to the average person. I suggest to Take a tour before joining. read more

A friend brought 3 rotisserie chickens well when we opened them they weren't fully cooked if you at them from outside they look cooked but inside red how can this be this is very bad you can get sick eating raw chicken shame on Sam's club irresponsible workers not taking there job serious read more

Lady at the door didnt believe me despite showing her my receipt and didnt let me leave

The pharmacist is really nice here and helped me find some eye drops for my mom. I'm still a Sam's Club Stan! The app where you can scan your groceries in your cart, anywhere in the store is still undefeated. Costco hasn't come close and no other store allows you to scan and go. Gas price is cheap and the tire center always comes in clutch for me, this location specifically. If you're not a Sam's Club member it's worth it for the scan and go function on the app. You can also use it at the gas pump! read more

Sam's Club - Premier Protein $26 here $31 at Costco - Wholesale Stores Near Me - Ontario, California

I always find what I need at Sam's. From food, to clothing or home items. The. Pricing is great for families. I've Been shopping here for over 20 years. I will continue shopping here. I read more

Maybe they need to close the Ontario Sam's and start over. With one exception today with a helpful customer service rep, their managers and customer service team don't care about your concerns. I can't tell you how many times a "supervisor " walks to the packed customer service lines, and never offers to help out. The app is great but their shipping and delivery are terrible so why offer a terrible service. I know it's not the club directly but they need new contracts. I've received ripped up bags of dog food through shipping and delivery. There is no way the damage wasn't noticed! Today's delivery the tear in the dog food bag was deliberate. Maybe the tip wasn't big enough? I will not risk that someone put something in the bag to hurt my dogs. After 3 hours trying to get help from the store and promises of my call being returned, final a nice woman helped me understand the delivery service. I got a refund but what I really wanted was the dog food redelivered in a sealed bag. Getting to the store is inconvenient grossly overpacked with people. Maybe it's time to try Costco again? Their food selections are always the same. Change may be good! read more

Sam's Club - Gash in dog food bag? And the delivery driver left it on my porch like this? - Wholesale Stores Near Me - Ontario, California

Selection is okay, prices are lower, checkout for regular items can be very fast, but they have an absolute disaster in how you buy alcohol. It has to go through a regular checkout, and there are only 4. Today, a few days before Christmas, the lines are insane. A special line for alcohol only would be great. No expectation for this in the foreseeable future. read more

I come to this Sam's Club Ontario for one reason only and that reason is for Nature Valley Wafers in bulk size. Otherwise, I will need to buy it from Walmart or Target. Costco doesn't carry this item. It's one of the snacks my daughter takes to school. So I have to keep it in stock at the house LOL. Funny, the 1st time I entered a Sam's Club, I was amazed by the high number of snacks ailses. I was like... WHOA! Snacks Galore! Perfect for me since I'm quite a snacker. However, as I am getting older, snacking has gone downhill which probably is a good thing. All these processed foods aren't good for us anyway. I use their self-checkout all the time. Don't really have to deal with staff unless there are issues with scanning. They have a food court indoors. I hear their pizzas are better than Costco pizzas. I haven't tried Sam's Club pizzas yet. I know friends who have both Sam's Club and Costco memberships. Both warehouses do sell same products for the most part, but also different stuff, too. If you desire to have best of both worlds, then get both memberships. Happy Shopping! read more

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My favorite things about Sam's is the great selection, along with new arrivals weekly. Unlike Costco, Sam's Club really has a great selection of products. The fuel prices here are the same as Costco. The food is about the same, though people like the food quality at Costco better. I think it's about the same. I love the Scan and Go if you have the Sam's app. You walk through the store, and you scan the products, place them In your cart, and check out, and pay thru the app. It's fast, and very easy. Be sure to check online to see if Sam's is offering any new membership discounts. Sam's is owned by Walmart, I find it to be much better than Costco. read more

I haven't been to this place in a while, but I used to be a member of Sam's Club before I switched back to Costco. Both stores have similar stuff, but I've noticed their prices can be pretty different sometimes. I'm really loyal to Costco and do most of my shopping there, but I've noticed that some Sam's Club locations are less packed than Costco, especially during busy times. This particular Sam's Club can get super crowded, especially on weekends. Plus, since the parking lot is shared with other businesses, it can get a bit chaotic and hard to get around during peak hours, which can be a pain for shoppers. read more

I bought lactaid 3pk milk Sep 25 (approx 2 weeks prior). I discovered one carton seal was broken and smelled bad. I went to exchange for another. The customer service rep said in order for refund, at least 75 percent needed to be brought in. Nothing she could do. I trusted lactaid and Sam's club and did not check all cartons. So your company stance is if you bought 3 pack and one is bad, I lose money and you gain a sucker. I canceled membership and went to Costco instead. read more

There is no organization whatsoever at the café, the lady had me wait 45 minutes for my pizza by the way, her name is Jasmine, and once they wanted to get rid of pizza that has been sitting there for a while, she called my number and I told her if that was the case then I would've been gone a long time ago. I love Sam's Club, but I would just stick to my original Store in Canyon Springs. read more

There are clear contrasts in this world that are indisputable and a matter of preference and taste... night vs. day, cats vs. dogs, pizza vs. tacos, Chevy vs. Ford, Wal-Mart vs. Target, and, of course, Members Mark vs. Kirkland. Is it possible to find harmony with both Sam's and Costco memberships? I say yes. There are clear differences between both concepts. Costco is the Tar-gèt of warehouse retail. Slightly more upscale and exclusive - always checking your card to see if it's really you on the membership card. Sam's is more inclusive - always offering discounted memberships on Groupon. They are actually more alike than they are different. Both sell Charmin toilet paper, organic tortilla chips, and hot dogs, which we all need and love (although not necessarily in that order). Both have great deals that change on a monthly basis, and so on and so forth. However, for those who are willing to get off their high horse and venture into Sam Walton's warehouse superstores, a streamlined and diverse shopping experience can be yours. What I like about Sam's is the variation in brands and varieties that they stock compared to Costco. That applies to everything from cheeses to tequilas to meats to diapers. Costco carries Huggies, and Sam's has Pampers - at the end of the day, they all end up full of shit and buried in the same place. Sam's Ontario is never crazy busy like the Costco less than a mile a way, and neither is its gas line, and last time I checked, neither owns a refinery. The greatest difference is in the tech, believe it or not! The Sam's App is far superior to the Costco one (which is always glitching and crashing), and it has the Scan and Go feature which let's you add items to your virtual cart as you add them to your physical cart, pay, and skip the check out lines. You can even order your Nathan's Famous ahead of time while perusing the freezer section and pick it up from the dedicated fast lane on your way out. Don't get me wrong, I love me my Costco Warehouse. In fact, I never leave home without my Executive Card, but as a wise man once said, variety is the hot dog of life. read more

* DO NOT RECOMMEND *' Came in to my appointment of my 4 brand new tires after waiting 3 days for them to come in I was turned away and told by two mechanics names BRYAN and CARLOS to go to a tire repair shop to loosen my lug nuts on my tires and DRIVE back with loose nuts, so they can finish the job Told me they were going to take away my warranty. Mind you I'm 8 1/2 months pregnant, don't understand why they would tell me to do that and potentially make me get into a fatal Accident. they forced the tires on me and put them in my backseat of my bmw 530i, I had to take them to another tire shop and pay another 100 out of pocket to install them came in store to speak with a manager about the service they refused and STEVE CO MANAGER * is Very unprofessional and disrespectful when I was speaking to him he turned his back to me multiple times even interrupted me to go speak with another lady worker. Expressed to him how I was unsatisfied with the way things were handled and he laughed at me and told me that was my problem and walked away. read more

Went in looking for spare ribs, we didn't find any in the dept. We asked DANNY and he at first didnt find any either, we continued walking the store and even checked out. DANNY, went above and beyond to find us some ribs! Even walked through the store to find us even after we walked away! The best customer service I've ever experienced! read more

I really enjoy shopping at the Sam's Club on Concourse in Rancho Cucamonga. The store is easy to navigate. Their produce is fresh and reasonable priced. As for the roasted chicken...what can I say? It tastes great, and there is enough meat for several meals, as well as chicken soup. Watching one of the cooks, Jay, is amazing. He almost looks like a magician the quick and efficient way that he gets about 40 chickens from the oven to packaged and labeled for the customers in minutes. I also appreciate how Sam's Club packages many of their products for individual use. I never have to worry about freshness with this type of packaging. I highly recommend this Sam's Club! read more

Very time I come... I am a frequent buyer of flowers here at this location I have been a member for a few years now. It's every time I come that the lady working in the floral department gives me a hard time. I've tried to hold my tongue and give her the benefit of the doubt but she never greets us anytime we have a questions she's very cold one word response. I understand we have our bad days but it's every time.. And i felt the need to say something. Today we simply pulled out a flower to purchase it but she very loudly said "USE A BAG PLEASE" I get it the floor can get a drip of water but I hadn't removed it from the bucket. It makes people not want to even buy after an interaction like that. read more

I am returning a memory foam. Bedding they're giving me such a hard time the managers the employees don't even know what they're doing. Seriously the service at Sam's Club is at hand. That's why I only like to shop at Costco. read more

We came in, on a Sunday morning, they were busy, however, we got what we needed rather quickly. It's nice to know where everything is, at least the general area of where it should be. We got what we needed, stood in line, paid, and then left. Quick and easy, just the way we like it read more

Don't ever do a pick up for a rotisserie chicken. You'll get there, wait 40 mins for someone to come and tell you they are sold out. And it'll be another 20 mins for more to be done. Not to mention the rude workers. The girl's excuse was "I was on lunch". And that matters to me how?? read more