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    Firestone Complete Auto Care

    1.8 (15 reviews)
    Closed 7:00 am - 7:00 pm

    Services - Firestone Complete Auto Care

    Vehicle battery testing

    Check engine light

    Engine oil light diagnosis

    34 More Services

    Auto general diagnosis

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    Fuel system cleaning

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Auto regulator replacement

    Auto switch replacement

    Auto windows and mirrors repair

    Routine automotive maintenance

    Transmission leak inspection

    Auto battery and fluid recycling

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Windshield wiper replacement

    Firestone Complete Auto Care Photos

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    Recommended Reviews - Firestone Complete Auto Care

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    12 years ago

    Doesn't even deserve 1 star, asked for road hazard when I bought tires, turns out I didn't get it. Now they won't fix my tire.

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    Ask the Community - Firestone Complete Auto Care

    Christian Brothers Automotive Southaven

    Christian Brothers Automotive Southaven

    3.3
    (32 reviews)

    We have been customers of Christian Brothers Automotive in Southaven since 2022 and have been there…read morenine times for oil changes, but this last time was terrible. We have been loyal customers and have been very nice to them, but the last time I had questions about the inspection they had done in early March of this year, it became a whole ordeal. They inspected the vehicle because my husband asked them to take a look at his engine mounts, at first they said it was a Courtesy check and then when they were done with the inspection they charged him $89.95. The excuse was that it required more effort to inspect so they needed to charge the service, but they never communicated that to us. Since we were customers for a while we just let that go and continued business with them. They gave us a quote for the work and we discussed it. My husband and I decided that the price they estimated for the labor and engine mount (around $700) was expensive. We had an expert opinion on the situation as well and during that time Christian Brothers ordered the part and we decided if we could buy it from them. They agreed. My husband and his friend installed the part, but when they installed it, they realized it was a transmission mount and it did not need to be replaced. We were confused as to why they ordered the transmission mount because our friend who works on cars said that the top mount was the one that was worn out. The transmission mount was not worn out, but because the time and labor to get to the transmission mount was strenuous they replaced it. On Tuesday, March 25, 2025, my husband scheduled an oil and brake fluid change with them, and I took his car in. My husband wanted to question the engine mount to them but, since he was at work, I asked them to look at it because we knew it did not need to be replaced. They said again it would be a courtesy check since the inspection was not too long ago. They did not charge me for the inspection. When I came back to pick up the car, I brought the original transmission mount to them, and the technician or service writer named Sean tried to explain to me that the bushing of the engine mount needed to be replaced because he could move it with a piece of metal in the hole and press it down with force. He showed it to me. They said that it needed to be replaced now. I did not know anything about engine mounts so I looked it up on Google to fact-check it, and when I looked it up, I noticed Sean got very annoyed. I found on Google, " Signs of a Bad Mount: If you CAN'T move the bushing by hand, or if you notice excessive engine movement, clunking noises, or increased vibrations, it's a strong indication that the engine mount is failing." I showed them what I found, Sean then explained that what I found on Google was wrong. On the original mount, there were no cracks on the bushings as well, it just showed that it was used of course. I tried to explain to them that this mount did not need to be replaced. The manager Corey came to the desk, and asked, " So what do you want us to do? What do you want from us?" he stated aggressively. I did not know what I wanted them to do, because I did not know how to resolve the issue. I explained to him that this mount did not need to be replaced because it did not look worn out. Google says that the bushing is supposed to move with force, but before I could finish explaining, GM Corey asked and said, "What do you want us to do because we are too busy trying to go back and forth with you? We do not have time for this!?" We are not going to argue about this for hours with you!" - he said angrily. I wanted them to figure out the issue because we paid them in early March around $89.95 for an inspection. It should have been their job as a business which we had paid for to figure out the issue instead of asking me what I wanted them to do. I had asked them to look at the initial inspection report and he denied it and said no because they made it clear that I as a customer was wasting their time. Christian Brothers Automotive at that point was aggressive, argumentative, and defensive. I was unsatisfied with the part that they ordered and I questioned their work, and instead of conflict resolution, they responded terribly. It is okay for customers to question the business and find a solution and maybe come to a compromise but it was not okay for them. It was a ride-or-die mentality. The owner came out at this point and in total three men were looking down at me and raising their voices at me. The Owner John Ferrante says," My technicians work hard every day and do the best they can for their customers and I do not like how you are talking about my workers! I don't usually fire customers but I fire you!" He then says, "You and your husband can go to Google Technician instead of coming here." He then laughed at me. But the thing is I never insulted or ridiculed them, I just had questions and all I wanted for them to do was to verif

    My engine was having trouble. The team at Christian Brothers ran into some obstacles in fixing the…read moreissues but they persevered. Even though it took longer than expected they charged me for only what was in the estimate. The staff here are respectful and knowledgeable. I would recommend them to my friends and family. Thank you CBA Southaven.

    Gateway Tire & Service Center

    Gateway Tire & Service Center

    2.7
    (14 reviews)

    GATEWAY TIRES YOU ROCK!!!!!! I am a customer who have had my…read morebrakes done, tire change and air check on several of my vehicles at Gateway. My car broke down and I had to walk across Interstate 55 from Southaven to Horn lake to get home. It was hot and humid. As I was walking by I politely asked the employees inside could I charge my phone and they said , "Sure you can" They also offered me a ride home.I ask them to take me to a nearby car rental so I could rent a car. THANKS GUYS...

    I'm beyond disappointed with the experience I had at this location. I've been a loyal customer for…read morea long time and don't go anywhere else but here to get my oil changes. Because of that, I trusted them to take proper care of my car -- but this visit completely broke that trust. After they worked on my car, it suddenly started leaking oil severely -- something that was never a problem before. What's even worse is that they admitted they knew my car had a severe oil leak but continued to work on it anyway. Their own policy clearly states that they are not supposed to perform services on vehicles with severe oil leaks or similar mechanical issues until those problems are repaired. By ignoring that, they made the situation much worse. Now my car is leaking oil so badly that it's unsafe to drive, and they want to charge me around $600 to fix the issue -- a problem they caused by continuing to work on a car they should've refused service on. When I confronted the manager about it, he was snarky, rude, and completely unprofessional. He showed no accountability or concern and even said that he "wished he never touched my car," all while admitting they knew there was a severe oil leak. Yet they still took my money and tried to take advantage of me -- clearly assuming I wouldn't question it because I'm a woman. This entire experience was unacceptable, dishonest, and unethical. I expected better from a place I've trusted for years. If they had followed their own procedures and treated customers with respect, none of this would have happened. I strongly recommend anyone considering service here to be extremely cautious. Ask questions, get everything in writing, and don't let them take advantage of you. I'll be reporting this to corporate and taking my business elsewhere moving forward.

    Discount Tire

    Discount Tire

    3.8
    (62 reviews)

    After a referral, I scheduled an appointment via their web site. The place was packed even with an…read moreappointment. I had two to three people in front of me. (The line was worse later.) The team member examined the tire and suspected a puncture. The waiting room had a refrigerator with bottled water, so I helped myself. Seats lined the main area, and I never observed anyone having to stand. A bathroom is present. I was surprised to hear my name called by a technician versus an associate. I was sent on my way with a patched tire at no charge. I will definitely consider having Discount Tire replace the tires in the fall.

    I called to see if they serviced trailers with tires. I had spoken to a very nice gentleman named…read moreAdam a couple of weeks ago and gave him all of the information on the tires for my trailer. He told me they had the size I needed in stock and quoted me a price and informed me that I could bring my trailer in anytime. I had 2 fairs to do and after unloading my trailer I decided to make an online appointment for 3:15. I arrived at 2:00 so that I could be there. Parking is limited so just beware there is parking on the street which is definitely where I parked. Jeffery was the associate that helped me. After looking at my tires he informed me that they didn't have the ones i had on in stock and would have to order them. I didn't want to have to come back so I asked if there were any other tires that would be a good fit as well as in my price range. He did go and look it up and found tires that he said would 99% be a good match. I paid for my tires (they give military discount with ID) and Jeffery said I will get a text message when they are finished. As u took a seat, the people started coming in. Glad I came early because there was a line out the door at 2:50pm. The associates were great. They acknowledged the customers coming in, waited on the ones at the counter, picked up the tickets to check customers out, answered the phones, pulled vehicles in and out of the bays and ended the transactions. That's not counting the ones working on the vehicles. They take appointments and walk-ins. They have plenty of open space seating inside and nice clean bathrooms. My recommendation is to schedule online, come in early, bring a snack, something to do or read and enjoy the comfortable seats. They had my trailer in the side of the building where they were working on tires for a truck as well. My invoice was emailed to me. 3:24 my trailer was ready and I was on the road with 2 brand new tires! Thanks again Jeffery for your help!

    Firestone Complete Auto Care - autorepair - Updated June 2026

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