If you value your money and your items that need repair, DO NOT take anything to this establishment. The owner is disrespectful, rude and does poor quality work. He does not understand customer service. I am actually shocked he is still in business. I took a LV purse to him because the strap was broken. He assured me he would fix it and that I should return for it in 2 days. When I returned, he had a printed sign on his door that said "I will be right back". A week passed by and he still had not returned. I called multiple times and left multiple voicemail and never heard back from him. When I returned to retrieve my purse, I was disappointed to see the quality of work he did. I pointed out the flaws in his work and after muttering to himself and raising his voice at me, he attempted to fix the work. I kindly asked for a discount because his work did not merit the full price. Instead, he berated me in front of my six year old daughter and said he would call the cops on me if I didn't pay the full price. I hope to never see this man again and hope you take your belongings to another establishment worthy of your money. Had he shown compassion or valued me as a customer, I would not be writing this now. read more

This is a great place I take all of my shoes to this place 10 out of 10 this is a great place to come when you need your shoes resold or redone or new laces or anything see Sam read more

Great local shoe repair business with super low prices. Service is always amazing and my shoes are always ready on time.

super rude does not have people skills in the wrong business very expensive would never go there again read more

DO NOT COME HERE!!!!! I came to this place because it's close to my house. I called before going and the owner said he works on leather and work boots as well. I brought work boots and I asked him specifically if he can fix the holes in the front and he stated he can. The first picture is an example of the leather he would use. I asked if it would be black because that's the example he showed me. He then said no don't worry I can put a brown leather to be similar to the shoe. The next photo is of the finished shoes. The leather just seemed like it was from a piece of scrap he found in the trash, it has written letters on it. He didn't even cut the leather patch to match the hole. He just cut two rectangle boxes and glued it to the shoe. it was not sanded down to match the shoe, and I told him I was not expecting this quality of work. He was so rude to me and threw the shoes back at me and told me to never come here again, he said I was wasting his time. He then was saying how much work it took to fix the shoes and this is the best it's going to get. I told him if he can please just take the patch off because I was not expecting it to look like this. As I was leaving he told me to never come back again. read more

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Good work! Took in my leather black boots. They replaced the sole and heel bottoms, left them like new. Will go back for my other shoe repairs. read more

I'm impressed with the resole and quality of work I shared his work to all my construction buddies I will be going back read more

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Sam is fast,fair prices, & rd working cobbler..He's repaired dress shoes and work boots professionally and I'll be back..Gkad to have found him read more

Sam's Shoe Repair - New Vibram soles w/buff and shine - Shoe Repair Near Me - Montebello, California

This guy should not be in business of repairing suitcases. He was recommended but I'm guessing that the people never used his services ever otherwise I honestly don't think they would have recommended such bad workmanship. My suit case handles broke off (both top and side) and needed them replaced. He said he could do it and do a good job (if this is good, I'd hate to see bad and cheap from him) so I decided to use him. Charged me $80 UPFRONT, wouldn't allow me to pay when I picked up. If I had known how he was planning on repairing the suitcase I would have told him to F off big time - he used a leather strap held on by screws on the side that left no real room to slip my fingers into and the top strap really isn't much better (as you can see from the photos). I'd stay as far away as possible from this shop and the guy that runs it. Not the friendliest person on the planet. Trust me shitty job for allot of $$$$. Overpriced is an understatement. read more

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I am deploying with the Military and he help me fix my deployment bag. Great man and definitely can repair your shoes. I highly recommend.

So I have been living in Montebello for a very long time off and on and this is my first visit to this shoe repair shop. Both my parents and I have used other vendors in the city and in surrounding cities and this is the first time the prices have made me walk away. So here is the situation with my wife's shoes she has some high heel platform shoes that lost the platform part of both shoes. So all we need is for him to re-glue and maybe re-staple the shoes and those are his words not mine. The little shop keeper then quoted us $18 for that repair and I was like hell no cause my wife only paid $30 for two pairs in downtown. I was like thanks but no thanks and just walked out. I'm not sure if I am over reacting but for me that was to steep so I guess I have to take my old lady shopping again thanks a lot shoe guy. read more

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So this guy is just the nastiest guy I've ever dealt with. He left a threatening message on my phone because I was late one day picking up my shoes . He leaves a message he's going to sell my shoes if I don't pick them up. I was tempted to have my boyfriend listen to the message but I knew my boyfriend would go to the shop & sweep the floor with this guy. I will never again go to this shop. I gave it one star because I can't give him anything less. This guy should not be in any kind of business where he deals with the public. He has zero customer service skills. He's extremely rude & nasty read more

Sam is amazing! I took in favorite pair of old boots for a little shine and polish. I also brought along a belt that was a close match in color. Sam convinced me to replace the entire bottom of the shoe because they were high quality. I'm glad I listened. $75 later I feel like I have a brand new pair of boots and a brand new belt. read more

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THE WORST customer service, the most DISGUSTING place of business and SLIMY people I dropped of a pair of patented leather shoes- my dog had ruined one of the straps. I had given VERY clear instructions about how I wanted the entire strap replaced so they would look as close to new as I could have them. Needless to say they BUTCHERED and BANGED AROUND one of my favourite pair of heels! I had only worn these ONCE before my dog got to them, now I'll be bringing them up to Ottawa to have my aunt fix them- I learnt my lesson! When I started asking about ALL of my issues with the work they've done a short man comes out of the back and literally started yelling in my face- he said they've been there for 30 years and aren't a shoe factory Which I understand there WILL be mistakes we are humans, however you've been there for 30+ years (apparently) you should know how to punch a straight hole :) read more

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Been coming to Sams for about 15 years. Never been dissatisfied with his work! Recently brought in a pair of calf high dr marten boots. The boots were huge at the calf and did not look good at all. I almost sent them back. Well, took them to Sam to work his magic--he altered the boots and improved the look by adding a metal zipper to them. they are now perfection. His prices are fair too! Support his business...he's a good guy. read more

I strongly caution against using this establishment's services. My mom dropped off 3 pairs of shoes. She took the shoes to this place for strap repairs. The owner took the shoes, but did not give her a ticket or any type of receipt. She asked the owner for a pick up date and he said "a week or two." My mom returned to pick up her shoes after two weeks and was told by the owner that they "were gone" and had been "donated" to a church because she did not pick them up fast enough. Mind you, the owner refused to give her a specific time in which to pick them up. I am very doubtful that the shoes were donated to a church. Regardless, this is a sad excuse for a business. The owner failed to give my mom a receipt, failed to provide a specific pick up time, sold her property and then dismissed her when she went to pick up her shoes. I have filed a complaint with the Better Business Bureau. The owner of this place seems to have a pattern of bad customer service. However, I filed the complaint and I am writing this review to warn others of this place. Do not come here unless you want your property taken and not returned to you. The total property loss was about $ $190.00. read more

So many customers and no reviews? I call this guy "magic shoe man" since I don't know his name. He can just about fix and/or repair any shoes or bags. My family and I have been going to him for over 5 years now and have never been let down.. always happy with the results. He has shaved down some of my high heels so I won't stumble, he has repaired my leather carryall and has put new soles on a few of my faves. Prices are good!! He also sells laces and tons of shoe accessories. It's best to park in the plaza lot behind his building, don't let the security guard from the bank see you park in "her" lot.. she will chase you with a broom. Very hot in here but luckily I can run in, drop off my shoes and run out. He closes at 6P during the week, is open Saturdays until noon or 2p and closed Sundays. read more

Sam has magic hands. 5-star work, at 5-star speeds, for 5-star prices. My girlfriend has gone to Sam for a few years an we will not go anywhere else again for shoe & purse repair. read more

I had worn this pair of leather boots so much that they basically turned into suede. They are my favorite pair of designer boots so I brought them in to get resoled not expecting too much (the soles were also pretty hopeless) and walked out with a brand new pair. He resoled them, built the stacked wooden heel back up, somehow turned the suede back into leather, and dyed everything to match perfectly. It was done so well I wondered if he had actually replaced the panel that was sueded with a new panel of leather. $45 on a $600 pair of boots isn't too bad. I'm emptying my purse which is even more hopeless and bringing it to him to fix next! Oh and it's really funny how he repeatedly says "It's a good shop. I fix." read more

Sam is super nice and will fix your shoes in a flash. I hate that sometimes I forget that a show needs to be repaired and am only reminded when I need the shoe! But not to worry, Sam is down the street and fixes shoe taps in a flash. He also offers a service that extends the life of your shoe sole. It's a great investment for those special shoes that cost you a little more. Even if you think you're not going to wear them as much, trust me, it really helps preserve your shoes. read more

It's so rare to find such personal attention and exceptional customer service! I feel like we're back in better days! As the other reviews, I don't know "Sam's" name either... but he's friendly, very fast, and gets my shoes back to me in top condition. My first experience here I took some shoes after a rough night of partying for my 30th birthday. White suede sneakers I thought were destroyed after their first use... but they came back to me just like new! I recommend him to all! read more

Gave this place a try because its literally walking distance from my home and the good reviews here. Took 2 pairs of my sandals (not the high end ones) that were falling apart. He put a new soles on them and it cost $50! I could have just bougth a new pair of shoes for that. For $50 the work should have been much neater, it was kinda sloppy. I can see where the glue and heel part come together. Also my husband was told the shoes would be ready the next day and when he showed up to pick them up, the shop was closed. So my quest for a shoe repair shop continues. read more

There's a few Shoe Repair shops in the area but I decided to try this one out. Everything seemed fine until I went to pick up my shoes and he had sold them after 3 days of me dropping them off because I didn't pick them up the next day. It didn't matter what I said, he wasn't going to pay me for them and even said to sue him if I wanted to. It's sad to see how a person like that is still in business. read more

Paid $60 to have the entire soles of my shoes replaced. They look very good. I don't know if that's expensive or not but they look very good and the shoes were polished and cleaned too. Cash only so that makes it a little hard to give the 5 stars but I like the place. If they get the red soles, Im taking my wife's $50 shoes from marsalls and turning them into $900 look a like shoes ;-) The guy is also very nice and kind. I will return. read more

Sam does amazing work! He has fixed my shoes, repaired my handbags and, once --when I came in a complete panic because the strap on my husband's fav. briefcase broke and he was leaving town the next day -- did an amazing on-the-spot repair. Sam is so good at what he does and is a lovely person to do business with. He isn't cheap, by any means. But his quality more than justifies his prices. read more

Im sorry but I had a very bad experience here. Over priced and shoes did not look too great. I can't understand why this place has such great reviews, maybe he had an off day or something with my shoes but I will definitely NOT be back. I would encourage people to get a definite price on what he is going to do to your shoes and write everything down because he did things to my shoes that I did not ask him to do but then neglected to do the things that I asked, all to the tune of a large bill. read more

If I could give a negative one million stars for this place I would. The owner was extremely unprofessional and charges too much for his work. I explained when I dropped off my shoes, four pairs, that I wasn't going to be back for a week. The next day and every day till I picked up the shoes he called numerous times a day left messages to pick up my shoes. He left a message saying he was going to sell my shoes and even left about 5 messages just saying "you are stupid woman!" "STUPID! STUPID! STUPID!" I do to know how he has been in business so long. I'll never go back to this mans shop! read more

this is an old school shoe repair, with old school manners & old school workmanship. yes, you may say new school prices, but what hasnt gone up? i brought a handbag here a year ago, and he made the handles look like new. yesterday, i brought in my jimmy choo heels, and had them hand dyed black, straps fixed and polished. cash only, love this place. read more

I went to this place because of the good reviews, but now I think they must have been from his relatives or something. I took in a pair of dressy sandals that had a strap broken in front. I asked him to repair it, but he insisted it would be better to remove it and use a similar fabric to make a new strap. Also I asked for the shoes to be cleaned because they were those fuzzy leopard material. Well when I picked them up there was a totally different shady of bronze leather strap sewn in place, NOT symmetrical to other shoe! And he charged me $38! WTH! I could have bought a new pair for a little more and now my shoes look ugly =( No thanks Sam read more

Where to start, customer service was horrible, and the prices... yeehaaa. Brought in some Sperry boat shoes to get cleaned and let's just say if you want something done right do it yourself, 35 for a shoe clean no thanks. Ask him what went wrong and told me to shut up and leave, so after arguing got my money and left, lucky I didn't take him to court. No respect for costumers and obviously doesn't know what he's doing, one time thing for me horrible place to bring your shoes. read more

Great prices, excellent work, fast...What more do you want? I have had shoes shined and repaired with great results everytime.

I thought my new leather boots were ruined after a heavy night of drinking. I came to Sam's Shoe Repair hoping there would be a solution that wouldn't bring me over my budget. To my surprise, he repaired the leather on one shoe with no cost because he was unsatisfied with his color matching. He suggested that I dyed the pair for $40 but that was out of my price range and not worth it to me since I was more content than he was with the results. Reading some of these negative reviews below, has me wondering why no one ever asked him his prices before he took on their work. I plan on returning as long as I am aware of the prices beforehand. read more

Quick and friendly service. Always come here for shoe polishing and cleaning. I just dropped off a pair of boots for sole and heel replacement and I know the job will be done perfectly. If there ever any issues he is always more than happy and quick to fix them. read more

love love love the way he cleans my shoes and fixes them. I cant believe the work he puts in everytime I take my shoes by him. I take my shoes half destroyed and when I go to pick them up it looks like I just bought them from the store. read more

I drive from Gardena to Montebello to have Sam repair my shoes. Yes, it does seem pricey to have a pair of shoes re-soled on the order of $65 per but not if you have favorite shoes that you simply can't part with due to style and comfort and Sam is a skilled craftsman. The reason I am only giving 4 stars is because on one occasion Sam dyed a tan pair of shoes, a very dark (almost black) brown, rather than the correct medium brown. He tried stripping the dye and applied medium brown but they still came out too dark due to absorbtion of the darker dye but we all experience the occasional brain fart. Otherwise, he has worked miracles with near lost causes. read more

good work fair prices, knows what he is doing

This man is amazing! I brought two pairs of high heels to have them cut down (you know what I'm talking about women). He did an awesome job. He is extremely nice, professional, and friendly. He's been in this business for years and it's been handed down from his dad. He does whatever you want and at an affordable price. Never had I been here before until this past Saturday (5/14/16) and I'll forever be his loyal customer. I recommend him without a doubt! read more

This is my 1st review yay! Lol well im not so excited to make this review but here we go. I took a platform boot to be fixed there. Now this place has been here for years ever since I was born & even my family has gone there to have some things to get repaired. The owner is super nice & any leather work that needs some lovin he will do. Feeling confident that he could fix my boot (entire sole of the boot came off), I came back an hour later to pick up my boot & after a day to let the glue set as he recommended , days after the sole was coming off again. I will go back if the handle to my bag gets broken but I won't bring my boots there anymore very disappointed read more

Beautiful Work! Pricey but worth it. Took in about 8 pairs of shoes, spent $85, I thought I was going to fall down when I heard the price, but when I picked up the shoes (which, BTW, I LOVE), I was pleasantly surprised to see quality work. If you have cheap shoes, it's not worth it go come here, but if your shoes are quality, then spend for quality. read more

You get what you pay for, expensive but quality is excellent. Been back a couple times and his works are super good. I will come back again for repair. read more