Muy mal servicio solo ponen excusas para entregar los zapatos y cuando los entregan están iguales pésimo servicio no lo recomiendo! Mis zapatos los entregue en enero y fui 3 veces y solo me dieron vueltas y aún así me cobraron como si hicieran su trabajo bien! read more

William's Boot & Shoe Repair - Estos tenis son de gamuza supuestamente podían hacer el trabajo y los dejaron de la peor manera! - Shoe Repair Near Me - Pico Rivera, California

Did a great job on my son's shoes. Fixed the heels and cleaned them. Was not outrageous price.

Doesn't deserve a star I took my boots in on Monday 12/29 to get them cleaned. I asked if they will be open half day wed 12/31 and she said yes they be open the lates 1:30. Today I find out that they are close and the lady in the front said "she called" yesterday to let me know to pick up the boots. I never received a call from the lady. This was my first time going to this store and this will be my last. read more

I took some shoes to get the bottoms fix with new heel soles they didn't even bother to cut them even our clean them up from the glue residue. Terrible job. read more

William's Boot & Shoe Repair - Bottom sole of the heels. - Shoe Repair Near Me - Pico Rivera, California

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I have taken two pair of boots there and they both came out awesome. They came out out very nice and fast.

I took my shoes there for the first time and they did a great job! The only reason I gave them a 4 star is because they left early like 5 pm and they said that the store is supposed to be open till 6 pm and when I called them the next day they said that they are a small store and they had to leave early, so that's why I had to go back three times to pick up my shoes. read more

This place is terrible have been waiting to pickup my shoes and the store says open but no one here to pickup my shoe. Bad service I'm very unhappy with the Service!!! Never return the phone calls I will never be back read more

Do not recommend definitely did not put on well over time shoe has worn out uneven and poorly put together from the beginning read more

William's Boot & Shoe Repair - I would not recommend in 6 months this is what you get messed up my red wings - Shoe Repair Near Me - Pico Rivera, California

Do not bring your boots to be worked on here. The messed up my boots. And it took them a week to do that. And they charged me 120 to ruin them. Now I will need to take more time and take them to someone else who actually knows what they are doing to fix them. All they did was slap some adhesive on the heal and put on another layer of rubber. I could have done that (home depot & amazon). What I needed was a professional to even fix the heal from normal wear. I'm sure that includes leveling. Now it feels like I'm walking on a rock under my heal and if I shift my weight slightly the heal rolls outside. DO NOT BRING YOUR BOOT here. You will regret it. read more

Dropped off my red wing boots for new soles a d they did a great job. They are cash only, which sucks but this keeps their costs low. I'll be bringing next boots for repair. read more

Don't bother wasting your time Or MONEY HERE! They just glued the shoe and spray painted it, Something You cud have done yourself, And then overcharge you for doing that, not professional At all. So sad read more

Horribly disappointed. Came in last year and they did a good job so I came in again with 2 pairs. First, brought in some boots because I needed vibram shoe protectors. Not a great job but not terrible either. I have no idea why but it seems they painted the outsole with a thick paste. It now looks more like plastic than leather. I dislike how it looks but it's not heartbreaking. The glueing was also messy. Now, the Cole Haans. All I needed was vibram protectors for the leather and nothing more. They used two different colors for the heel and the sole, which was bad enough. On top of that the glueing lackd attention to detail; it looks completely rushed. What's worse is that since they used a tan for the heel, they decided to strip or sand the entire outsole so that it matches the light tan color. Wtf?! It looks weathered and horrible. The heel protector is way too thick, proportions are off, and he scuffed the heel cap. It's bad. If you have a nice pair of shoes, don't bother. Check your manufacturer for Service and Repair. read more

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I gave my moc toe red wings about 5 months to see how my boots held up. I had been given them full of dust and very poor craftsmanship with glue showing and a part of the lining cracked. I was hoping it would hold up but in time my shoe came out very uneven. I do not recommend with the price I should have payed a bit more to have them sent to redwing read more

Took my boots here to get the bottoms glued back and after one day of using they came completely off. I called William explaining what had happened and he said to bring them in that he was out for lunch but would be back in 20 minutes . I have now been waiting for over 45 minutes and he ignored my call when I called again. Very poor craftsmanship and professionalism. read more

William's Boot & Shoe Repair - Shoe Repair Near Me - Pico Rivera, California

I took my boots for a cleaning and they gave them back to me with dirt still on them- they were clean from the top, but dirt was still on the bottom. I went back inside after I left the shop, and I asked, "were these boots cleaned? There is still crusted dirt on the boots." Their response was, "we only clean the top, not the bottoms." I have never heard of that, I've been to other shoe shops and the entire boot is wiped clean and polished. It would have taken a second to scrub off the crusted dirt from the boots!!! Really? ?? read more

My husband wears professional attire for work and his dress shoes were falling apart from the heel.. he asked me if he should toss them but I suggested tying to get them fixed. He took them to Williams shoe repair and the shoes now look brand new. Not only did they fix them but they cleaned them and left them looking better than ever. What better than a new shoe that doesn't need to be broken in again. It was his first time at this place and we will now keep coming back. Excellent service and definitely recommend to anyone !! They did them quick too. In one day! read more

William's Boot & Shoe Repair - Shoes before the fixing - Shoe Repair Near Me - Pico Rivera, California

Update: I got my custom-made bag from Williams and the leather and the zipper is top-notch and I'm very happy with it; ....yes they take longer than they promised sometimes but this is really an artistic type of business & you cannot rush art, there's fewer and fewer places like this, so let's just be patient with the ownership and the specialist people that actually know how to do these things because if you or I was doing it , it would never get done. Period. Thanks guys. Good job. Totally Agree w/ A.G. When you have a business you have to keep your word or if there's a delay be very nice about it and explain it, the biggest thing that I don't like about this place is that theres delays all the time the lady should call you when it's finished , SHE SAYS SHE WILL but yet she doesn't call you and she has an attitude too, kind a like the attitude A BAD grandma would have ; lady I'm not your grandson so don't talk to me like that just be nice be sweet I know you have that Godly side si just use that side now you're bad, people know you're bad, it's all over yelp that you're bad, next is going to be on the Mexican radio that you're bad, next thing you know when you go to superior supermarket everyone is going to be pointing at you and saying you're bad. I paid a deposit so I just hope they finish my work and then I'm pretty sure I'm done with this place. read more

Warning: do not go here. Unsuccessful bag repair, unreliable hours of operation, disrespectful customer service, poor communication, and lack of consistency among staff workers. Do not waste your time and go somewhere else. read more

To give this place 1 star is too much! The lady who helped me yesterday over the phone was rude and mean! I left 2 pairs of shoes in November 2023 and unfortunately, misplaced the ticket I was given to pick them up when ready. Sadly, I was unaware that they only hold onto items for 30 days and when I went to pick up my items about a week ago, was told they no longer had them. I called yesterday to ask what is it that they do to items left over 30 days and the lady that answered the phone was extremely rude and there was no reason for such hostility. Out of nowhere, she got mean and defensive and told me they are a shoe repair business and not a closet to hold onto people's stuff. I simply wanted to know what they do with items left for longer than 30 days, do they throw them away, sell them to thrift stores or what? The lady hung up on me because she was busy. I called back to leave a message on their voicemail and as I was leaving a message, she called me back. I told her I did not want to speak to her because she lacks professionalism and is a very unpleasant person to talk to and hung up on her. This lady should not be answering phones or dealing with customers. I will never go back to this nor will I recommend it to anyone. read more

I took a pair of Evening Star Dance boots to this shop to put on new suede soles. I was so impressed with the results. Owner was courteous and did an excellent job. Very pleased with this shoe repair shop. Hard to find good cobblers these days. read more

Always very helpful and they do almost anything to fix your shoes. Have brought multiple shoes here to fix.

Great business serving the community for many, many years Excellent work done on time. I recommend 100%

Be prepared to keep going back and back again. This guy says come on Monday you go Monday then he says, Wednesday you go Wednesday then he says come back Friday and finishes the job in 20 minutes on Friday. Pops always told me a man without a word is not a man. This guy doesn't keep his word read more

Went her to get my wife heel repair. The heel look bad. Went to this place to see if they can fix it. And they did. The PRO and COM: PRO: the price was good Repair was good COM: cash only Had to pay in full Didn't have them done That was the big thing for me. It told them 10min to do. Went on Tuesday afternoon, they told me to come back Wednesday after 6pm. For got Togo on Wednesday came on Thursday and the shoe where not ready... read more

STOP DONT GO TO THIS PLACE.....,you will waste your time and money. I read the reviews and thought it has bad reviews but let me give them a try as they are so close to me. But the reviews don't do justice to how bad they are ..... woman took 15 mins just to give me quote of price for a small repair . Then the price was outrageous She was mad when I said that I would not have them repair it me she said " if you don't want us to fix it then don't waste my time " I laughed at her and told her I was wasted my 15 mins of my life waiting for her bad customer service to assist me . One Star should stand for your service sucks !!!!!! read more

Just picked up my heels that needed retapping, and I am SO DISAPPOINTED! I had been to this little shop many years ago and always liked the quality of work the older man did. Then his son took over the business and quality was not the same. I stopped going for about 5 years and decided to try again. My fairly new Nine West shoes lost a tap so I thought what the heck maybe he had more experience I'll try it. Big mistake! Shoes now have scraped that have been painted black and what looks like glue at the top of the shoe. He said he could redo the insoles in leather, and it looks like he slapped two strips of leather, the 16.50 spent were a waste! I'll have to replace them. Never going back! I added pictures so you too can see the crappy quality! read more

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Horrible don't come waste your money here i seen so many bad reviews but i wanted to check it out , i took my husbands red nottoms to get a cleaned up they didn't even clean them up they were all dirty still and the lady has this bad attitude dont COME HERE HORRIBLE....... read more

I gave this place 1 star because that's the lowest it will go. I just picked up 2 purses I brought in because the straps broke. They were to be ready yesterday but when I came i was told they'd be ready today. They need to take your number so they can notify of delays. They don't pay attention to detail as there are strings hanging from where they fixed the purses. Also the customer service by one of the guys is horrible. A year ago I brought 2 pairs of heels and I had to tell this guy to cut the tabs because they were bigger than the actual heel (width wise). I only came because my tailor told me they could fix my purses. Never again. read more

People do not waste your money or time here!!! They do a horrible job!!! And will damage your shoes!!! I bought my shoes here to get fixed & they more ruined them!! Horrible looks like he took a paint brush to paint them and it had drips of paint all over them!! Then when I told him he was like sorry there's nothing I can do about it !!! Seriously wish I would've known before I came here !! Please don't come here !!! read more

Very UNPROFESSIONAL!!! I left my purse they said Saturday after 1. I get there and he said he's very busy that I have to wait until Monday after 11. That's not what was agreed. read more

I went to this place to get my wedding shoes stretched and when I went to pick them up my shoes were all dirty!!! When I tried to tell the employee he got them dirty he acted very defensive and rude telling me that's how they were when I dropped them off. They didn't accept credit cards so when I came back from getting cash the worker grabbed the money out of my hands and walked away!!! Worst customer service EVER!!! I do not recommend this place at all!!! If I could give zero stars I would I think even one star is too much credit for them read more

This place is NEVER open. I showed up here three times in a row and nothing- not to mention called them numerous times. Looks like I'm taking my business elsewhere. read more

I had a pleasant experience. My favorite pair of Steve Madden flats had a hole on the sole, the area where my big toe would be. The hole was big enough that I could see my toe. I wasn't sure if they could be fixed since only the left shoe was damaged. After thoroughly explaining how they can be fixed, the gentleman assured me it was not a big deal. A week later I went back to pick them up and they looked new again! I was so happy since they are my favorite pair of shoes. He was able to apply new soles and the quality of work was flawless. I wouldn't be able to tell that they once had a big hole. My shoes were saved :). read more

My first time here and I will be back! Hugo did my shoe repair in 5 minutes! I needed to have a part of my favorite leather shoes re-sewn. I was planning to leave my shoes but he did it right on the spot. It cost only $4! Friendly service too! read more

Bro you might want to open the doors once in a while. Oh I don't know to make money? The place is hardly opened and it says they open at 10am. Get out of the rack guy. read more

Horrible service and communication. Whatever date they give you of when your shoes will be ready, add two weeks. Avoid this place at all cost. read more

I go in on a tuesday to get a strap replacement for a leather bag.....super easy job... Was told my leather would be ready friday. Went friday it wasn't ready he told me it would be ready monday. Get there Monday the job is still not done and says "give me 5 mins" takes 10 mins. It was a five minute job ...The guy took a whole week to get it done and when I show up its still not done.....definition of horrible service. The job he did was also very low quality, I went back and asked him to use a stronger leather for the job and he said "nothing gonna happen" and refused to do it. I had a few shoes I needed to get fixed but after receiving this service I'm just going to take my business somewhere else...so should you. read more

Got a pair or boots fixed no problem. However they're never opened as the schedule states and never answer the phone came 3 times in a week never opened .just repaired My own shoe. Magic shoe goo read more