Once again Sam has come through with the perfect sofa for us. We originally bought a set of love seats, which were just what we wanted. And this time we got a sofa. We love the fabric, which had the look of leather but is actually a nice cool fabric. And the center section folds down to reveal usb ports. So convenient! And we gotta give 5 stars to their delivery man, Mike. He's always arrives when he's supposed to and sets everything up. He's got a great attitude. And our four legged guy likes our new sofa too. read more

Sam's Sofa & Mattress - Vinny approves of the new sofa - Furniture Stores Near Me - North Highlands, California

‼ ATTENTION WARNING ‼ This is my first worst experience ever buying furniture from Sam's Sofa & Mattress!! Please read all the way through my experience with this business. I know it's long, but it's important to share exactly what happened so others can avoid what I've been through. I already made a review about this place but I am making another one that is more updated with details and dates. On Monday, June 7th, 2025, I purchased a sofa from Sam's Sofa and Mattress. Sam told me he could get the sofa into his store by Friday, June 11th and deliver it that weekend (June 12th or 13th). In reality, it took about three weeks for delivery. During this time, I made numerous attempts to contact him. When he did not deliver on the weekend of June 12th-13th, I went four days with no response from him. On June 16th, I texted him stating that I wanted to cancel my order. I did not receive a reply. On June 17th, I posted reviews about my experience on Google, Yelp, and his Facebook business page. On June 18th, Sam called me, saying he had been sick. I told him again that I wanted to cancel my order. He said he would call me the next day, but I did not receive that call. After that, I noticed I could no longer view his Facebook business page, which led me to assume he blocked me. On June 25th, a week later he called saying he had my order and asking when was the best time to deliver. I told him I still wanted to cancel. He claimed someone else had called on my behalf to schedule delivery. I told him neither I nor my spouse had done that. He refused to issue a refund and said I would be getting a letter from his attorney, and that we could take the matter to small claims court. After considering the stress and time of small claims, I decided to proceed with the order. On June 26th, I called him as soon as his store opened to say I wanted my sofa and we could move forward. He told me I needed to call the finance company and sign some documents, and that he could deliver by Thursday, July 31st because the sofa had been "shipped back" and his attorney had already sent a letter. On July 31st, I stopped by the store to speak with him about delivery. He was not there, but his mother was. In my opinion, she was very rude during our conversation. She asked my name, then immediately referenced my reviews, saying, "Oh, you're the girl that's been writing all these nasty reviews about us." She also addressed my boyfriend about his "bad" reviews as well. She asked why I would want my sofa if I was posting complaints. On August 1st, around 8am I texted Sam informing him that from here on out I wanted all communications in writing, either through text or email and if we continued to speak through the phone, I will be recording our conversations. A few hours goes by and he calls me around 12pm to let me know that he's got my sofa in his van and if right now would be a good time to deliver. Sam delivered the sofa but did not assemble it, even though I had paid for delivery and assembly. He told me I could come to the store to pick up a check for the assembly fee. My boyfriend and I assembled the sofa ourselves on August 7th, we soon found that one section would not connect properly and one of the legs was broken. The latch system was the same on both sides, making it impossible to connect as intended. On August 8th, I texted Sam to inform him that the sofa was incomplete, defective, and not in the condition promised at the time of sale. I requested immediate action to provide a fully functional replacement part or a replacement sofa that met the purchase terms, giving him three business days to respond. I stated that if I did not receive a response, I would file complaints with consumer protection agencies and consider small claims court. It is August 15th and It has now been five business days without a response. I will be filing a complaint with the Better Business Bureau and other relevant consumer protection agencies. I truly wish my purchase had gone smoothly, but based on what I went through, I cannot recommend this furniture store. I hope this feedback encourages better communication and customer service in the future. read more

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1 Star - Extremely Disappointing Post-Purchase Support I purchased furniture from 916 Furniture on Tuesday, December 9th. The purchase itself went smoothly. The bed frame was delivered and, while basic (think Amazon-quality furniture), it was decent for the price and visually nice. Unfortunately, that's where the positive experience ended. I also purchased a TV stand, and when I went to assemble it, I discovered that the furniture is missing required holes, making it impossible to put together or use (photos attached). This is clearly a manufacturing defect. I reached out to the company on December 24th to report the issue. I was informed they were out for the holidays until January 5th, which I understood. However, I did not receive any follow-up until I messaged again on January 5th to check on the status. I received a brief reply--and since then, I have been completely ignored, despite multiple attempts to resolve this. As of now, I have a piece of furniture that I am actively paying for and cannot use. To make matters worse: The phone number previously used to contact me, (916) 223-9440, is now no longer working, despite the fact that I was called and messaged from it prior to reporting this issue. The financing app lists the business under a different name: "Sams Sofa And Mattress LLC." When calling another listed number, (916) 305-1967, a man named Amir answers. When I explained the situation, I was told, "I wrote everything down and passed him the notes," yet nothing has been done. At this point, the lack of communication, the disconnected phone number, and the inability to get a resolution is extremely frustrating and unprofessional. I gave this company ample time and opportunity to fix a clear defect, and they failed to do so. I would not recommend 916 Furniture unless you are willing to accept the risk of receiving defective items with no customer support or accountability afterward. read more

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*Great Prices but Poor Communication and Wrong Couch Delivered* We recently purchased a couch from Sam's Furniture, and while it started off as a positive experience, it ended with a lot of frustration and disappointment. When we visited the store, Sam was kind and respectful. We liked that he let us browse without pressure. He was helpful when we mentioned that the couch we liked might not fit in our space, and he offered alternative options that could be customized to the size and fabric we wanted. We appreciated the effort and ended up placing the order over the phone. He sent the receipt via text, and everything felt professional and smooth at first. He told us we'd receive the couch within a week and gave us the choice of Friday, Saturday, or Sunday for delivery. We chose Saturday morning. Saturday came, and we waited--but nothing showed up. We finally got a call around 11 a.m. saying the driver had mechanical issues the day before and they were now behind. That call should have come on Friday. We ended up wasting our entire morning waiting for a delivery that clearly wasn't coming. The couch eventually arrived around 5 p.m. The delivery person was polite and asked where we wanted it set up. That part was fine. But once the couch was in place, we realized it was the wrong couch. It was the one we had originally passed on due to size. It barely fits and now blocks off part of our space. Sam had told us we could rearrange the layout to fit better, but with this version, we can't. That selling point turned out to be false. We reached out to let Sam know about the mistake. We've received no response at all. This complete lack of communication is what pushed us to write this review. We were patient and understanding when things went wrong. But silence after delivering the wrong item is unacceptable. What also doesn't sit right with us is that, during the sale, Sam actually mentioned the bad reviews on his website. He told us not to pay attention to them and said they were fake. That gave us some hesitation at the time, but he had been nice and helpful, so we gave him the benefit of the doubt. In hindsight, we wish we had paid more attention. After our own experience and seeing how he has ignored our messages, we now understand why those reviews exist. To be clear: the prices at Sam's are definitely lower than most places, and the couch we got still looks nice. But it's not what we ordered, it doesn't function the way we were told it would, and now we're stuck with it. Had Sam just responded and worked with us, this review would be a lot different. We're not trying to be difficult--we just wanted the product we paid for, or at least an honest attempt to make things right. Instead, we got excuses, a wrong delivery, and now total silence. read more

Worse place to buy furniture. Very route and awful customer service. Bought sofa . Coffee table .and dining table From here the coffee table took 4 months to get not the same different one. read more

this is one of the worse places ever. Extremely disappointed with this experience. I ordered a specific sofa weeks ago and not only did it arrive late, but it was also the wrong model. I contacted the store and got little help--just excuses and slow responses. For the amount of money I spent, I expected basic competence and customer service. I won't be ordering from here again and wouldn't recommend it to others unless you enjoy delays and mix-ups. read more

Great prices to trick you into financing and not getting you what you wanted. Don't go here it's a scam!

I'm financing something and I haven't gotten anything delivered . I've been calling his work and cellphone, I'm getting no response. I've even pulled up to his store couple times and he's not even in the store. Funny thing was, one day I went in and another customer was waiting outside for him with the same issue... I beg everyone NOT to go here. The way he does business is horrible. Seems like a great dude at first but it's an act. read more

Sam had a great selection and we picked 2 couches from one of the catalogs so that we could get a color we liked. He gave us a great deal and was very friendly. His delivery person Mike was awesome and did a great job also. I will definitely shop here again. read more

Helped my family out with a good deal!! Great customer service will recommend more family and friends

My review might help others to not get sacrifice of their lies, worst business and fraud. Both Sam and his Mom is totally a SCAMMERS. I don't why this business still allowed from Government to be running. Try 10 times before you go to this store, the owner is totally a layer. They never stand on there words. they are never on schedule for deliveries. I bought furniture from Sam, my order got canceled after two months delay, i asked for refund they refused to give me my refund. and i am still struggling to get my refund its been a year that i am waiting to see my refund. read more

Fast reply, great service, quality furniture and same day delivery!! Love how Sam values his customers.

I was interested in purchasing a sofa, and when I called to get info. the lady who answered was very rude poor customer service skills made me not want to shop there read more

I have a great experience coming to this place and I get a very good deal I know that I will come Back on the future thank you Sam! read more

Usually, I do not give reviews unless it can really help someone. My experience had been terrible. Went in seeing an AD on Facebook. Decided to purchase something in his catalog. Sam seemed like a nice person, trustworthy. He used paypal invoices, which was strange. He said it will be here within a week. 2 weeks go by and nothing. I decided to call Sam, to my surprise He says it will take about another week. No harm with waiting a bit longer. Within 2 months I get the same story. His LA warehouse has it. He wouldn't let me contact them. Nothing has showed up. I requested for a refund because it is over 2 months and no items are received. The FTC says within 7 days a business must refund if no items were received. He made it especially hard going back and forth with saying he can cut us a check or started a refund with PayPal. 3 weeks past, nothing. I'd file disputes with the FTC, BBB, PayPal and my Bank. It was a huge waste of time. I do not want to say it was a scam, although it felt like it. We bought almost the same thing on Amazon and it was delivered in 3 days. Would had really liked to support the small businesses. read more

Bad experience dealing with Sam the owner. Not an honest person. Paid cash on Thursday (12-21-23) and was told I would get my sofa recliner delivered next Friday (12-29-23) by 7pm. Delivery never happened. Text him next day, no response. I went in to talk to him in person the following week. He blamed it on the New Year and his driver not answering his phone. I talked to Mike, he knew nothing. I asked for a refund. It will take 3-5 business days and he will write me a check. I gave you cash I want cash back. I didn't know buying a sofa would be this complicated. Told me to wait couple more days it's almost here. Yeah right?!! Talked to him on the phone and in person several more times. Owner is not considerate of other people's time. Got more excuses and the run around for another 2 1/2 weeks. Received delivery 1-19-24 @ 830 pm. Hour and half late. Needless to say I will not be a return customer. read more

Warning! Don't do business with this place. We tried to buy 3 barstools from this business and have been ripped off for $678.25 Sam who runs the store was very friendly when we attempted to order the barstools from his catalog in good faith. We gave him a personal check in advance which he cashed the next day. He kept giving g us the run a round for several weeks and months. He stated the stools would be ready to be delivered in a week which led to several weeks. He then said that they were lost. We have asked for a refund and he has refused to give us back our money. I went to small claims court and won a judgement. He has still refused to give us back our money. This business is a scam and crooked as hell. He scams people and nothing is ever done about it. He has done this to many people Don't buy anything from this place. I've never experienced anything like this where what looks like a legitimate business is a crooked business run by crooked people. He has essentially robbed us and doesn't care to make it right. DON'T DO BUSINESS HERE ITS NOT AN HONEST BUSINESS. read more

Owner is a liar! He will be so kind and professional just to get your business but will avoid u after u make that big payment and place the order waiting for to long! Ridiculous wait time for your furniture, when told it'll come in a week or two NO more like two months with no calls or updates and the run around to contact the owner, but other employee lies saying he isn't in for a few days and no call backs they know your calling to see what's going on with your order so they avoid you because they know damn well in the first place how long it really takes. they lie to get your money! read more

wow it's amazing what great service we got from Sam's sofa & mattress place! Got everything we needed and got it delivered the same day! Couldn't ask for more!! service, price, and everything is amazing here! Stop by check it out yourself! read more

Bad business. Thought we bought a nice sofa from this guy and his mother. Paid for it and said it would be delivered the following weekend. Never was delivered. Went in and got the run around and said it was delayed. Read reviews on Yelp and saw other people were experiencing the same thing. We went in to ask for a refund after weeks not being delivered. Ended up reporting fraud on our credit card. Do not go to this fraud! read more

Found this place on a whim... walked into the store and was greeted by a nice gentleman, Mike. I told him I was looking for a full size mattress and box spring for a spare bedroom-he quickly showed me my options, tested them out and got a GREAT deal on both! When I asked if they deliver and how soon I could get them he said TODAY, in a few hours!!! What?!?!? Talk about excellent customer service! He quoted me a small window of my delivery time, showed up on time, quickly set up and left. Mike was super nice, NO PRESSURE SALES GUY but helpful which i LOVED- and he also carefully delivered my mattresses!!! Rating 5 stars plus service and would definitely recommend and refer Sams without reservation! I'm a HUGE supporter of small businesses, THEY NEED OUR HELP!!! I could have easily bought from Costco or Wayfair I'M SO GLAD I DIDN'T! Sams prices are fair and competitive. Shop local and shop small businesses!!! Thank you Sam!!..... and Mike. ;) read more

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I have waited weeks to decide whether to give any more energy to this NIGHTMARE! All his reviews that are negative he will just explain away! Here goes... Gave him a credit card to order $2903.00 sectional from Jackson Furniture on 7/22/21~ said 3-4 wks~ end of Aug he said it has been shipped and the 2nd freight co. had picked it up in L.A. and should be any day! Days dragged on~ called the manufacturer to see where my order was~ they said they haven't done business with Sam's Furniture since 2018!! Wait... WHAT!! Called bank~ they closed the card for me and opened a fraud case. They said amount came out from PayPal~ called the police, was advised to request a refund~ went to Sam's and asked for refund~ WITHOUT my card he tapped on his phone and said 3-5 days $ will be back on my account. When I asked how that is possible without me giving him my card~ he said that's how he does business through PayPal. I asked to take a pic of what he had on his phone. He said it was a receipt # for the refund request. I called PayPal and asked if a refund request would show immediately they said yes but there was NO REQUEST MADE!! Police went to his place of business and asked him about this~ he tried to talk them in circles about how he is a businessman and "They" the police don't understand the process.... Again talking in circles!!! I was NEVER refunded by him!!! My BANK HAS FRAUD protection so THE BANK put the money back..... he has found some loophole through setting up fraudulent PayPal accounts ~ used my name and card with HIS EMAIL and phone number!!!!!! DO NOT ORDER FROM HIM!!! Read more reviews!!! I wish I had to begin with!! It all worked out~. I went to RC WILLEY and now have what I should have had in AUGUST!!! Do your Homework before giving your hard earned money to this Scam Artist! Without a doubt he will spin this. There is a police report!! Usually when I get bad service I don't Post it, I just don't go back!! THIS ONE NEEDS TO KNOW HE CANT CONTINUE GETTING AWAY WITH THIS SCAM IT WILL CATCH UP TO HIM. God sees all. Prayers for those who have been tricked. He's smooth, and gains your trust ~ DONT FALL FOR IT. Read more reviews on him~I WISH I HAD!!! read more

Sam's Sofa & Mattress - Bought from RC Willey!! NOT Sam's Furniture - Furniture Stores Near Me - North Highlands, California

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Bad business!!! thought we were getting a good deal on furniture. well no communication due dates gone and past. owner won't answer phone. I don't have any product!! I paid cash, I came in Everyday to get an answer, no one knows anything, oh but wait, then sams mom gets in volved and call's security on us, all because we want to know when our stuff is coming. Why can't they just give us answers??? It wouldn't have to go this far, they found some kind of loop hole to fraud ppl, sams mom is rude as hell, this entire family has businesses all around screwing ppl over read more

Sam's Sofa & Mattress - Furniture Stores Near Me - North Highlands, California

Sam was so nice and helpful when purchasing our couch! He gave multiple options for color choices and even the layout. Delivery was easy and very fast. Would recommend to anyone looking for free delivery and great prices to match. Thank you Sam! read more

Sam's Sofa & Mattress - Furniture Stores Near Me - North Highlands, California

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I ordered a few sofas from him and he totally SCAMMED me. I lost over $10,000. I sued him and thankfully I am in the process of getting my money back. And get this, he didn't come to court 2 times!! I do not recommend this guy. He and his mom are scammers. read more

My grandma wanted some new furniture so we came to Sam's after thanksgiving and got a really good deal, we use to shop here as kids and they have definitely approved with quality of furniture, the customer service was amazing I live out it town and was able to get everything handled for my grandma over the phone , Mike delivered and setup the furniture quickly. I highly recommend this place read more

Sam's Sofa & Mattress - Sofa with recliner - Furniture Stores Near Me - North Highlands, California

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Sam was awesome, I went in around 3 pm saw a beautiful dresser and chest I wanted for my daughters room... I asked if he delivers and the answer was "free in Sacramento". I told him I'm going to go hold for measurements and, I called him back asking for the dimensions of the furniture and, he did so with no problem. Less than an hour , my daughters dresser and chest drawer set was in her room. I'm definitely referring and will be returning to Sam's Sofa and Mattress! read more

Sam's Sofa & Mattress - Perfect for - Furniture Stores Near Me - North Highlands, California

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We just now received our couches! They look even more beautiful in our living, thanks again Sam! Best service we could possibly ask for read more

Sam's Sofa & Mattress - Couches and rub - Furniture Stores Near Me - North Highlands, California

I purchased a leather reclining sofa sectional. Sam was very great when I arrived at the store, opened up the sofa to allow me to feel the material, and allowed me to compare to another sofa was looking at. In the end, I picked the this set. Sam was able to have it delivered the very next day, called me prior to the driver leaving the store to make sure I was gone from work, and worked around my schedule. Mike arrived on time, set up the unit, and was very professional. I couldn't ask for better service. Will surely be a returning customer. read more

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terrible customer service, paid cash for couch and bed , delivery never happened, was given the run around as to why the long wait . will have to take to small claims court. Absolutely terrible experience!!!! read more

Very friendly, and knowledgeable staff. Super affordable pieces. Professional and expedient delivery services. A great local company!!

My husband and I purchased a sofa set along with a reclining chair. The prices are very reasonable and delivery was on time. Sam provided us with excellent customer service. We love our new couches. Thank you so much read more

Sam's Sofa & Mattress - Furniture Stores Near Me - North Highlands, California

Went here today and got a good deal on a new recliner sofa set. Sam was very kind and even helped with delivering set today. Sam was on time and even gave us a call about twenty minutes ahead of time to let us know he was on his way. Sam was very professional and was a pleasure to do business with. When I have other furniture needs I will come back and see Sam for sure. read more

Sam's Sofa & Mattress - Recliner sofa set - Furniture Stores Near Me - North Highlands, California

Me and the wife are truly happy with our new couches. Easy to put together and great quality. Delivered right to my door. If I could rate 100 stars I would. I will always be coming back ! thank you Sam. read more

Sam's Sofa & Mattress - Furniture Stores Near Me - North Highlands, California

I'm soooo excited! My furniture is EXACTLY the color I wanted and they feel sooo nice . I seriously melt into the couch after work. Plus he went out of his way to make sure it was perfect, from the delivery date and time to the way it was set up in my apartment. I mean, I kinda expected a furniture company to set it up but it was they way they set it up. Kinda like it was their job to help me make it HOME..... I guess I need help with the kids room now . read more

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This was my very first time purchasing new furniture and Sam's Furniture thankfully made it possible for me and my little family. We just moved into a house a week ago and we are happy with our Cal King sized bed, twin size mattress for my daughter, and our sectional couch for our front living room. Thank you Sam for making my first furniture experience simple & easy. read more

Sam's Sofa & Mattress - Cal King mattress, box spring, and metal frame. - Furniture Stores Near Me - North Highlands, California

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I came across the this furniture place on Letgo, my husband & I went to check out his show room & we liked a set we paid & put in our order the guy Sam said it comes in two models which was the autumn on left or the right we then described how our living room set up was & where the autumn would be by the window or when you walked in the door etc..we ended up picking the autumn to be on the LEFT side which the one we got delivered was on the RIGHT which the one in the show room (the example) at his store was ON THE RIGHT, so we specifically said not THAT one we wanted it to be on "this" side which we pointed was the opposite direction of the example.. That's not all, the woman I spoke to earlier on the phone has told me to call back in 10min then I call back then she hangs up on me, then I call again a hour later line was busy then I call again a few min later she picks up again she's rude as heck to me she seemed frustrated. Then I ask to speak to SAM whom we spoke to in person. I demanded if not I'd want a refund. Now I wasn't going to make it a big deal I usually don't do yelp reviews but since we received our couches with the autumn not on the side we asked for I felt it was necessary.. OVERALL Sam was a good guy, reliable, respectful read more

Such a wonderful family-owned business! My husband and I just bought a house out here and furnished our home with beds and furniture from Sam. The customer experience has been fantastic from the moment we walked in, right through to the delivery of our furniture. Mike was our delivery guy and he was super professional, friendly and quick! He unloaded, unpacked, set up and cleaned up all within a matter of 15-20 minutes! Sam and his mother Nancy own the business and have been in the industry for 30 years. They are extremely knowledgable and accommodating. We are so happy and will be going back for more :) read more

I have been meaning to purchase a spare room mattress, nothing too expensive. I saw Sam's Mattress and decided to stop in. I was quickly greeted by Sam, himself, who asked what I was looking for. The best part of customer service is being acknowledged and Sam did just that. This was the quickest purchase with same delivery with no additional fees. I definitely recommend and will be coming back for more. read more

Very satisfied with my second purchase!! Liking my new recliner love seat and sofa will so recommend Sam's Sofa and Mattress to my relatives and friends read more

Sam's Sofa & Mattress - Just bought this sofa and love seat from SAM'S sofa&mattress and im really happy with my purchase,100% recommended. - Furniture Stores Near Me - North Highlands, California

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