I bought a new phone s26 Ultra I don't like it as a matter of fact I think it stinks the Bixby AI cannot dictate a simple paragraph that I instruct them to they don't follow instructions they're not learning it doesn't improve I've had the phone for one day and want my old phone back read more

DO NOT RECOMMEND BUYING SAMSUNG. Samsung warranty service is beyond horrible but they don't care. Their service provider, "Service Quick" has a well-deserved BBB F rating for failing to respond to over 170 BBB complaints. Samsung appears to use them because theyre cheap, not because they're decent. We have made 7 calls, arranged for 2 service calls (involves being at home all day until they call to set up an appointment), had the cable company out twice, replaced all HDMI cables twice, cable boxes twice, hooked the cable box up to two other Samsung TV's, yet Samsung still refuses to fix the Samsung Frame TV and/or Samsung One Link Box that fails to connect to the cable service. Samsung indicated that they had "escalated" our service request and that it appeared that the One Link Box needs replacing, but is now telling us that Samsung has to do two "repairs" (parts replacements) before they will consider replacing the defective Frame TV/One Link Box. After multiple Samsung TV purchases, this will be the last. Any company that does not stand behind their product and their warranty service, does not deserve your business. There are too many other great products available to deal with this time wasting run around. read more

My new iTB S25 Ultra arrived on 1-30-2025, and it was promised 2-7-2025. Amazing on time, on plan , and ahead of schedule service. The phone was expensive. But I received a 699.00 credit for my Note S 20 Ultra with 512 GB of memory. And being 5 years old it was something I could note pass up. I performed the cable Smart Switch transfer. It took 43 minutes to transfer files and settings. I use 403 applications. Except for Ultra tweaky apps. Everything transferred pretty flawlessly. For which I was very happy. I also was most happy to see that the battery settings can be set to custom charge to 100 percent and drain down to 90 percent on the charger. I had issues of battery swelling on my Note 20 where the case split open and the had to have the phone replaced three times during its use. This should remedy it somewhat. The phone quality is superb. And met and exceeded my expectations. No shrinkflation here. The only option I wish you did keep is a memory Sim tray for backup and transfer purposes. The cellular settings and E-sim information transferred flawlessly as well. I didn't have to visit a store and lose productivity throughout my day. This was the icing on the cake. Wonderful work. WP. read more

AVOID SAMSUNG AT ALL COST UNLESS YOU ENJOY PAIN...LIKE DANTE'S INFERNOR PERGATORY LIKE PAIN I ordered a dryer from Samsung direct in December 2022. The dryer was delivered 1/5/23 defective, as it sounded like a helicopter when it ran. The delivery company, a third party RXO, told me I would have to take it up to Samsung. It took three separate calls, before finally speaking with someone that can help. I used the online tool to flag my defect, and was called by a rep, only to be told that I was talking to the wrong department (order support), and that I would need to talk to someone in the warranty department. Somehow I was transferred to tech support, and then I was dropped. I am resilient, so I did call two more times. Third time was a charm. Mind you this was an hour and 15 minutes of holds and transfers later. Finally Samsung then agreed to replace the dryer. I was then told to circle up with the third party to schedule a replacment. I called RXO the next day, and they said they had no note to replace the dryer and to call Samsung. So the song and dance began again. Another day, another hour trying to connect to Samsung. Another day or two pass, and I call RXO and they agree to replace the dryer. Three weeks later, 1/25/22, the dryer was replaced with: you guessed it, another dryer with the same defect. The driver told me it was common. It is now 3/9/22, nearly three months from my original order, and six weeks since the 2nd defective dryer was delivered. I receive a note every 3 weeks from Samsung saying "we are still looking into this." Currently, I am on hold yet again. Hence, I am able to draft a novel on my experience. I hope you read this and spare yourself the pain. read more

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Samsung customer service is the creepiest customer service I have ever dealt with. I had purchased a Samsung washer from a private owner because he and his wife were moving the country. The washer was only six months old so it was still under manufacture warranty. I registered it on my Samsung account and then found out about the warranty wow I thought how cool is go under warranty not too it on my account my Samsung I received an email from Samsung offering me a chance to purchase the Samsung Care plus extended warranty so I thought to myself yes that would be a good thing to have just in case anything happens to the washing machine. Well it did. It keeps getting unbalanced and making a lot of banging and racket so I called Samsung and had to explain to them five times. What the washing machine was doing we went round and round for about two hours on the phone and then they came up to me and said that I was gonna have to pay upfront for the call in the amount of $140 now keep in mind that's before they even come over here and look at the washing machine. I'm thinking to myself I'm not giving you another cent they said they could not honor the extended warranty because I did not have a bill of for the washing machine that was never brought to my the time that I purchased the extended warranty nobody ever said a word about having a bill of that I felt should've been brought up at the time that I purchased the extended warranty, but it was not a long story short my washing machine is still not fixed. I have not heard another word from Samsung I would not buy anything from them ever they are company in this country. I don't even know how they compete with Apple or LG or any of the other high-end companies that make appliances cell do a favor walk away do not buy anything from this I'm telling you you're going to regret it. I bought a flip three the folding the screen messed was $1000 one time it lasted two months screen quit working, so do yourself a favor walk away. and do not deal with this company. It would be the biggest mistake you ever make... and I will be contacting the Better Business Bureau. I don't know if anybody's contacted them yet or not if so, I believe they're still in business. read more

I purchased my Samsung refrigerator several years ago. Recently, the bottom bin of my refrigerator door cracked, leaving a hole in the bottom on the bin. I called Samsung to complain about the shoddy quality of the parts used in the manufacture of the refrigerator. I was told that it was out of warranty and that I might be able to get a discount on a new refrigerator. When I continued to complain, the matter was referred to the CEO of the company, who referred it to a representative. When I contacted the representative, I was told to contact the company that Samsung uses to make house calls. The company that makes house calls referred it back to Samsung. Samsung referred me back to the company that makes house calls. I have been referred back and forth on numerous occasions. After numerous conversations and complaints, I was told to send a picture of the bin to Samsung. I sent the picture to Samsung which was never received. I sent other pictures and never received confirmation of receipt. Here is the bottom line: Samsung is the worst company in the world! There customer service is beyond horrible! Do not buy anything from them or have anything to do with them. This is the best way to preserve your mental health. read more

On July 10, 2024, I ordered a Samsung Flip 6 512GB in Mate color (Order Number: SA103229259) with a trade-in discount for my Galaxy S21 Ultra 5G (Max Trade-in value: $200.00). I received the Samsung Flip 6 on July 17, 2024, but I did not open the phone as I was waiting for my trade-in to be completed. Samsung received my cracked Samsung S21 Ultra 5G but rejected it due to ineligibility for the trade-in. As a result, Samsung planned to charge me $200.00 and return my Samsung S21 Ultra 5G. On Monday, July 29, 2024, I requested to return the Samsung Flip 6 because the trade-in was deemed ineligible. Samsung emailed me a return label, and I returned the Samsung Flip 6 on July 30, 2024, via FedEx. According to FedEx's records, the package weighed 1.1 lbs / 0.5 kgs (I will include a copy of the FedEx receipt with this letter). On August 3, 2024, I received an email stating that my return had failed inspection, with Samsung claiming that the package (Order Number: SA103229259) they received contained an empty box. Samsung also sent me a video of the inspection. In the video, there was only a black, empty Samsung Flip 6 box without the internal packaging. I am deeply concerned that the phone may have been stolen during shipping or taken by someone at Samsung. It is clear that I fulfilled my responsibility by returning the phone as instructed, and I should not be held liable for this loss. The fact that the box was empty upon inspection indicates a serious issue either with the shipping process or on Samsung's end. I believe this situation should be thoroughly investigated, and I respectfully request that Samsung take full responsibility for the loss. I should not be penalized for circumstances beyond my control, and I expect a prompt resolution that does not hold me accountable for the missing phone. read more

Terrible quality control. My washer rusted out in three years and they would not do a thing. read more

Samsung Electronics America - Electronics Near Me - Compton, California

Samsung 4.5CuFt Front Load Washer with Smart Care 7.5CuFT GAS Dryer with Multi-Steam in Champagne. -Not worth your money! They look beautiful however the washer and dryer lack in quality. This set was purchased in March 2022 through Costco. I have previously owned a front loader Kenmore Elite washer and dryer for 15 years without a problem. WASHER: As of a few months ago, the washer would get unbalanced with light clothes or with 3 light weight bathroom rugs. Washer does not allow you to open the door mid cycle. So our clothes would sit in the washer full of water for a day or 2 until I was able to rewash at different settings.There is also a loud banging noise that comes on periodically. Clothes are sometimes very wet or not drained properly. DRYER: Last week, the dryer would turn on automatically by shutting the dryer door and would not turn off although the dryer was turned off. Since we are still under Samsung manufacturer warranty, Costco concierge assisted in working with Samsung. After multiple hours on the phone between Costco and Samsung and 3rd party Technicians "Service Quick". Service Quick came and assessed we need to replace the computer board for the dryer. This took 6 days. Seems to be working ok. However, at this same appointment they looked at the washer... Samsung and Service Quick claim that the washer IS working properly and is just unbalanced due to clothes/light rugs. They did not repair anything to prevent this from happening in the future.... I am not happy about the hassle and the quality of Samsung products. Extremely disappointed and I would not recommend anyone purchase them. read more

Samsung Electronics America - Samsung 4.5CuFt Front Load Washer with Smart Care 7.5CuFT GAS Dryer with Multi-Steam in Champagne- NOT WORTH YOUR MONEY !!! - Electronics Near Me - Compton, California

Purchased a Samsung zFold3 brand new, after the warranty which is 1 year, the phone has the Black Line Of Death! Do not buy this phone! You will be on the hook to repair or replace it. Samsung will not fix it on warranty or outside of warranty even though there's a defect I. This device! Numerous people have the same problem even with brand new zFold3 devices and they do not want to repair or replace, they will say user error! You have been warned! read more

Samsung Electronics America - Electronics Near Me - Compton, California

Do not buy SAMSUNG products!! Absolute crap, poor quality, and don't stand behind their warranty! Today was the second time in a year that ice maker kicked up, ice melts down the front and into hardwood floors!!. The tech today said it can not be fixed BUT write a list of food items that spoil and they'll reimburse! Pretty sure we do t have $3000 worth of food in there!! Geesh!! They have absolutely insufficient reimbursement for their pathetic products! Oh, and also had 2 cell phones which now one became an IPhone 12 read more

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Our refrigerator, which we bought in Jun 2021, is not working. When we installed the refrigerator in our newly purchased house last night, we saw that it was not working. It's 87F outside and weather is very hot. We threw away all the foods ($150) in the house. We called the service and ticket registered. (Service Quick) They said service could come in (six) 6 days. I think you should buy a Samsung in America and choose a brand with strong service instead of being unhappy. In this country, no one expects a refrigerator service technician for 6 days. I paid $3200 for this refrigerator to get this bad service. and I didn't get any apology or quick follow up message from Samsung about it. I wrote it among the brands to be avoided in America. read more

We just bought a Samsung, counter depth, French door refrigerator from Costco. We wanted a FlexZone refrigerator (the four door model, with the bottom right converting from a freezer to a fridge). The first one we ordered did not have FlexZone, despite several people at Samsung customer service telling us that the unit had it. We returned it, and got another four door, and the second unit had FlexZone. The refrigerator is fantastic, but Samsung customer service is the worst I have ever encountered. We spoke with at least 11 different representatives, and they were all clueless. We had to google everything to figure out how the refrigerator works. The owner's manual is also worthless. I give a five star for the refrigerator, but a minus one for customer service. read more

Do not buy any of their appliances! Bought kitchen suite from Costco, icemaker started to have problems within 4 months, totally went out under a year and too late to return to Costco. Samsung is impossible to work with and their third party repair people can't fix it - what good is a warranty?! Gas oven self-clean stopped working within 2 years and third party repair could not fix and recommended using Easy Off. Dishwasher does not clean, I have to wash my dishes before I run it. Shame on Samsung and very sad that Costco and other major retailers are still selling these and turns out there is a Facebook page with thousands of thousands of people with the same problems, yet they still sell these crappy appliances. read more

Broken washer, samsung took 15 days to give me an ecoupon as a refund. The new washer i bought arrived damaged. Still without a washer

Samsung has to be one of the top worst companies for home appliances. This is not because of the products they make but for the extremely poor customer service. I have been a long time samsung fan because of their TVs but they for sure lost me as their customer after I placed an order for a washer and dryer in Oct 2021. After 2 failed deliveries where the washer arrived completely broken and then lost in transit between Samsung and their delivery partner (XPO). The company wasted my time by pinning blame on their delivery partner and vice versa. Long story short, its almost Jan 2022 and in spite of canceling my order on Dec 10th, I have not seen a penny of refund. They stole my money and offered poor customer service and no products. read more

I purchased a Samsung front load washer under 2 years ago. I contacted Samsung 3 weeks ago about a horrible noise coming from my washer. Samsung sent out a tech (third party contractor Service Quick) who determined that the bearing was shot and the entire drum assembly needs to be replaced. The cost would be $629, which is more than the unit is selling for currently. (I paid $140 for this assessment, btw.) I contacted Samsung about this, and Samsung decided to issue a One Time Accomodation to cover parts and labor for repair. This was wonderful. They sent out a service call, with a new 3rd party provider (A&E Factory Repair, which seems to be a division of Sears, or at least thats how the call center operates.) That took another week, and the service call was denied, since somehow the repair ticket got cancelled. We reestablished a repair call, with another call to Samsung, and a different service call was set up, which the service provider then cancelled since they didn't have the information about the repair on their end of the ticket. Another call to Samsung, another repair ticket, and another appointment for service, (this is the 4th one, in case you're keeping count.) So I called Samsung before the appointment, since it's been three weeks since my Family has had clean clothes. Samsung assures me that the repair ticket has the appropriate repair listed, (replace the drum, parts and labor) and they tell me to contact the service provider (A&E) to make sure that they have the correct idea. I contact A&E, they DID NOT have the information, which I then informed them. I re-contact Samsung, informing them of the lack of informations, and I am assured that it has been updated to the account. Prior to the arrival of the tech (between 10AM and 2PM, he called at 1:30) I called A&E to assure that they would be performing the repair. Their call center told me that there wasn't a listing for the repair, and that the tech would be assessing the repair, and then ordering parts, and then rescheduling for said repair. I called Samsung to find out why this would be the case, since they'd already sent out Service Quick (Which I paid for) to do such an assessment, and was given no answer what so ever by the other end of the line. A&E's se4rvice tech arrived, and determined that, yes, the drum needed to be replaced, but, "Technician Comments Front load washer bads bearings rears tubs not available" The Part is not available. On a two year old washer. And when I called Samsung again, I was shunted to another person who called A&E to confirm, (despite the emails I received from them, as they weren't 'Official' enough. We've been 3 weeks without a washer, despite customer service from Samsung being "So Sorry for your inconvenience," but being unable to manage to fix the problem. I now have a very large Samsung paperweight, with an offer for repair services on a part that doesn't exist, making such a repair offer ridiculous. At this point, I'm flabbergasted at the level of customer service provided. We could have solved this issue simply the first time, when the Service Quick tech came to visit. Now, 4 scheduled appointments later, three weeks have passed, two service providers, and one broken washing machine. And one sincerely irritated customer. Who still doesn't have clean clothes. read more

They have everything that is Samsung, fridges microwaves and replacement parts. No, need to downplay how organized this place is. If you need something fixed and have the knowledge to repair an item this place has the part. I personally just need to order a fridge item holder myself for like milk or cheese or condiments(what have you.) this place deserves at least 4 stars. We all make mistakes but the sheer number of things coming in and out of that company is almost mind blowing. read more

DO NOT BUY ANY SAMSUMG APPLIANCES!!! Bought a refrigerator a year ago and ice maker is freezing up. We have to empty it and defrost twice a week so it only makes ice for a couple days without having to defrost. Come to find out after purchase that it is a known problem with Samsung since 2015 and they still are selling a defective product. There is a class action lawsuit in the works for this very issue. I guess they figure they will make enough money off suckers who buy their POS products to make up for it. Do yourself a favor and google "Samsung refrigerator ice maker issues" before you even think about buying. read more

Samsung had a reputation for quality products but their service arm is horrible with broken systems, CSR's with an horrible "attitude" toward customers. Service Quick did not full fill the Samsung commitment to responding within 24 hours, we waited 4 days and I had to call back twice to get a someone to respond. We waited four weeks for a Samsung microwave, it needs repair and Service Quick, the last point of contact, destroys that perception of "high quality" products with disappointing response. The Service Quick attitude and approach to a customer that spent hard earned dollars was awful! read more

We are writing you because we have exhausted all other options. In November of 2019 we purchased the entire suite of SAMSUNG appliances. In December the items were delivered. On day one the dishwasher was inoperable. A rep from your repair contractor (HNG) came out to the house a week later and had to disassemble the unit to fix it. In March of 2020 we again had to have HNG come out to the house because the inside "skin" of the oven was (is) peeling away. The. Rep from HNG contacted SAMSUNG and informed them of the issue. SAMSUNG refused to do anything about the problem. Now as of July 2020 the refrigerator quit working and we sustained a loss of a few hundred dollars in food losses. HNG has been out to the house on two different occasions and cannot fix the appliance. HNG has deemed the appliance "irreparable."We have been waiting on SAMSUNG to rectify the issue and have heard nothing. SAMSUNG customer service has been less than helpful. I have waited on hold for an hour and a half only to be passed on to another representative and on more than one occasion the call has been dropped and I have to start the process all over again. We desire SAMSUNG honor their warranty and replace the failed unit and reimbursement of our food losses. We await your response. We are done of all lies we've been over a month without refrigerator been straggling between you Samsung and HNG!! It's time for us to hire a lawyer and I save all the text and the all phone call plus our paperwork looks like you guys don't respect a veteran guy!! So shame on you Samsung read more

I bought the Samsung 4 door flex Refrigerator at Best Buy 6 months ago for $3800. After we had it for appx 3-4 months The paint on the left exterior door around the ice/water dispenser started coming off down to the primer (Paint did not adhere to the primer) all I ever did to clean it was a warm dish towel with water (no scrubbing or abrasive cleaners) So I contacted Samsung's warranty center and notified them o the workmanship on the exterior paint coming off after 4 months of purchasing it. They sent out a representative for the warranty repair, However the technician informed me Samsung WILL NOT COVER the paint coming off, "Since it's cosmetic" WTF??? Even though their warranty covers 100% damage or workmanship on their warranty!!!! The warranty technician was just as shocked as I was, considering their was NO Physical damage to the refrigerator!!!!!! The MORAL AND STORY of this review is "DO NOT BUY ANY SAMSUNG PRODUCTS THEIR SO CALLED WARRANTY IS A GLORIFIED PIECE OF TOILET PAPER SO YOU CAN WIPE YOUR PRIVATE PARTS AND FLUSH IT DOWN THE TOILET". It's sad for a small amount of money for them not to correct the problem instead of losing customers! read more

Do not buy anything Samsung. Their customer service sucks worse than their products. I contacted them because I was encouraged to give them another chance on a recent phone purchase. I asked the online rep, does the phone come with headphones? Absolutely, they said. They even copied and pasted a link and showed that the item came with headphones. I ordered the phone that day. I get the phone two days later, no headphones! I contact them back again asking where are the headphones? They say, it should come with them, go back to the store you bought them from (Tmobile). I told them that I got it shipped in a sealed box from Tmobile, and of course Tmobile is telling me to contact Samsung. The Samsung "expert" copies and pastes the same info I received from two days before. After a little back and forth, I realize that she doesn't even work for Samsung! So her job is to waste your time! So I ask to speak to an actual Samsung employee and she gets super annoyed at me. I get transferred and then the Samsung employee acts like a complete jerk, I had to ask for a supervisor. Supervisor gets on and tells me they are not responsible for any of the claims made by non-employees, because they are just that...not employees. Then WHY THE FUCK do you call them EXPERTS?!?!!? Hint...its a gimmick to have people think of Apple and their Geniuses, although imagine your "expert" to have no more expertise than copy/paste shit from obviously shitty product write-ups from retards that have nothing to do with production. Therein lies the problem with Samsung, at least here in the States. They don't know wtf they are doing. I gave one last ditch chance to call the Office of the President, and they ignored my call. I emailed them, and non-response. So, this is Samsung, joining the rest of the faceless and worthless minions of corporatism....once we have your $$$, you can go fuck yourself. You want headphones? Oh buy them. Oh wait, no, if you purchased a Note20 Ultra or some other phone for over $1K, then you may have headphones. A BIG F U TO SAMSUNG. FOOL ME ONCE, shame on you. You fooled me twice, shame on me. Never again. I'll ask that any product I ever order (in whole or component) does not have a Samsung part in it. You pay a premium for Apple because even though their shit is made in China, they actually have Customer Service to back their shit up. If the iPhone interface wasn't so limiting and annoying, I'd have an iPhone in a second. Then again, maybe I can trade in this POS and get one... read more

I bought the SAMSUNG HW-Q950A 11.1.4ch Soundbar in July, 2021. One of the rear speakers failed on January 17th, 2022 and I filed a claim with Samsung on the same day. The person with which I spoke asked me for the serial number of the main soundbar and told me that we would receive a replacement for the rear speaker set (left and right) within 10-20 business days. After not receiving the replacement speaker set within the promised timeframe, I called again on February 16th. I spent over three hours getting transferred from department to department. The last person with which I spoke was a case manager from Simpsonville, SC. She was pleasant, but was totally unfamiliar with the soundbar and didn't know what a rear speaker was! She told me that she was going to escalate our ticket to get it resolved. I received a call from another Samsung case manager on February 21st asking what I needed because the previous case manager had referred to the rear speaker as "gear". What was even more confusing is that they were going to send one speaker instead of the set they originally mentioned and did not know which one we needed (the speakers are directional, right and left are different) and they didn't have enough information to know what to send. This case manager promised to send the two-speaker set, but I was skeptical, as he didn't ask for the serial numbers of the rear speakers. So, I took a picture of the back of the left rear speaker and sent it to the previous case manager (that was the only email I had), but never heard back from anyone. Luckily for me, Amazon stepped in and is sending me a replacement for the entire system. Samsung's customer care department has elevated incompetence to an astounding level. I will never buy another one of their products again (and I have several TVs and other electronics from them). If you are thinking of buying any electronics from Samsung, think twice. If something happens and you need product support, you may end up with a nightmare. read more

Get a Fitbit or apple watch. My Active stopped working after 3 months and Samsung will not honor warranty. Bad seal caused water damage while washing hands. Customer service is a joke...keep getting the run around. Company lost their customer focus. I paid $136 at BestBuy and Samsung wants $156 to fix. read more

Worst company. Never will buy another product. It's been over 4 months i send in my table for a simple repair, I get back broken, I send it back and I never see it again. Every time I request information I get is B.s. read more

I will never ever buy Samsung products ever again!!! They sold my a $3600 refrigerator. They tried to make me pay over $900 to repair a refrigerator that had a factory defect. I've been going back and forth with Samsung since July 2018. They finally approved my refund and they told me to cut the cord to the refrigerator. After I cut the cord I was told that they have 14 days to send me a refund. The refund process started on September 26th 2018. Today is October 12th and I am still without my refund and a refrigerator! This is unexceptionable! Every time I call they tell me something different!!! read more

Samsung is the worst!!! I purchased a Samsung washer and dryer in July of 2021, and the washer already needs to be replaced!!! I am now going on week 5 of no washer and I keep getting the run around as to when I will be getting my new one. Samsung said they were going to notify Howard's and send a voucher or something like that, to have Howard's replace it for me. I have called Howard's and they don't know one thing about my replacement. This is absolutely unacceptable!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Not only did the washing machine break inside of me having it for six months, Samsung will not pay the difference in price for me to get a new washer, because with inflation, the price of the unit has gone up, and they will not reimburse me for the inconvenience of having to go to the laundromat, which is super expensive nowadays! What is the point of offering a warranty if you are not going to put the person back to how they were prior to the incident? I WILL NEVER, EVER, EVER PURCHASE A SAMSUNG ITEM EVER AGAIN!!!! read more

Shame on Scamsung for charging too much for inferior products and then refuse to make things right when it's time to step up and prove you value your customers. We currently Own Scamsung Refrigerator, Cell Phones, TV's, Watch and Printer. Due to their recent poor handling of and difficulty in getting my Frontier Gear S3 repaired as well as issues with our Refrigerator, our 55" TV and both of our Galaxy Phones we will never again buy another Scamsung product. Within a few months the watch had battery issues and they replaced the battery. Then it's had continuous issues rebooting for months and only working for 1-2 weeks at a time. I finally sent it in and they want $203.55 to replace the Motherboard and LCD Display stating it had water damage. Scamsung states that my watch is IP68*** (water and dust resistant rating) and MIL-STD-810G (Military-grade durability). ***IP68 rating means it's water-resistant in up to 5 feet of water for up to 30 minutes; rinse residue/dry after wet. I have never worn it in the shower or any body of water. I guess my wrist perspiration or vigorous hand washing was too much for it to handle. Their are so many options in the market and Scamsung will never get another dollar from us and I will continue to share my experiences at every given opportunity. Still waiting to hear when I'll get my watch back from the service center. read more

Worst customer service ever!! Purchased a pair of the Galaxy Buds+ from Best Buy on May 19,2021. On June 8,2021 I had to request a label to return them to Samsung because they were still under warranty. The right bud just went completely out. On June 14,2021,Samsung had shipped a refurbished pair back to me. On July 27,2021 I had to ship this pair out because the left & right ear buds went completely out. After 12 phone calls to case management I received a pair of buds on September 1,2021. All of the phone calls with customer service were apologetic but did NOTHING to resolve issue. There is no way it should've have taken a month to receive a pair of refurbished headphones!! The 'manager' Harold was no help at all. I was supposed to be called & informed about the status of my repair. Crickets!! Horrible product with horrible customer service. They wouldn't refund my $200 that they were so quick to take or offer any type of compensation. for my inconvenience. So off I'm stuck with them unless someone will give me $5 for them on offer up. If I could leave a negative star I would. read more

I ordered a 65" Samsung 4K television in March from the Samsung website for a discount through my place of employment. The price of the television was a very good deal and it took no time for me to place my order and for it to be confirmed and the payment processed. I was notified 3 days later that my television was ready for delivery by AGS, which is the delivery company. I made the appointment for the delivery to be scheduled 2 days after being notified. On the day of the scheduled delivery a representative from AGS contacted me to let me know the movers were loading up the truck with the deliveries for the day and they could not locate my television. The representative apologized and admitted that he did not actually check to see if the merchandise had been delivered and was on the dock ready to be shipped out prior to notifying me. I explained that I had to make arrangements for someone to be available to accept the television and it was intended to be a birthday gift, which would now be spoiled. I understand to err is human and he assured me that once the television was received he would call me again to set up another appointment for delivery. I called Samsung to see if they ever shipped the television and why AGS is showing it being delivered as part of a shipment to their dock. I was told by a Samsung Electronics America representative a lost report had been generated and if the television could not be located in 48 - 72 hours, they would ship out a new one. I requested to speak to a supervisor to ask them if I could at least get a greater discount on the television due to the great deal of inconvenience I had gone through. I was told the supervisors were gone for the day, but an e-mail would be sent by one of the representatives to a supervisor and they would to get back to me the following day, but no one ever did, so I called back again. This time another e-mail was sent to a supervisor by one of the representatives and it stated that I would be contacting them the following day, which I did. As a side note, I asked to be copied on the 2nd e-mail sent to the supervisor and the introduction read "Hey Ma'am", which is very unprofessional and not appreciated. While all of this was going on, I received a call from AGS that they finally received the television and it was ready to be delivered. When I called the following day, I still was not able to be connected to a supervisor, but the representative I spoke to said the supervisor was willing to take an extra $100 off the price of television, so I politely declined and asked that the television be returned to Samsung. This entire process took approximately 2 weeks from start to finish. I spoke to 3 representatives at Samsung Electronics America and never once was able to get a supervisor to call me back regarding my issue about the bringing down the price even more on the television. I was terribly disappointed in the service or lack thereof I received and this company really needs to improve on their customer service. Just because I received a good deal on a television does not mean I deserved to be disrespected and made to feel as though I am not a valued customer. read more

We just had the best in home repair for anything ever. Kelvin was on time & had called twice regarding our appointment. When he arrived he greeted us and went right to work. He fixed the problem with our Samsung refrigerator and even took time to show us what went wrong so we'd be more informed in case of another problem. I usually don't take the time to write this kind of stuff, but I was so impressed I felt the need to let other potential customers know what to expect. read more

do not buy a Samsung products ...there ice makers don't work and cant be repaired...18 service calls still no ice ..now its past warranty so they said too bad for you !!!!!! they don't stand by there products !!!!2 face liers .....now i have a junk fridge with no ice !!! I'm elderly and paralyzed and in a wheelchair and need ice all day long due to dry mouth from all the medicine i have to take...so now i i cant afford a new fridge ....so fock Samsung all they care about is there profits..........buy something else!!!! AND BE HAPPY read more

new fridge ice machine don't work after 18 tries they cant fix it ...and wont help me ...never buy a samsung product again...costomer service is crap...... read more

Hi there, I am writting this review, because of the awful warranty service Samsung has. I bought a 40 inch television September of 2017 and in the beginning of August 2018 the image failed, after sending many e-mail and no response, I ended up faxing the receipt. Samsung acknowledge that the television was still under warranty and agreed to send their service quick people out to look at it. The technician came out and took a picture of the image and left. Turns out later that he reported that there was physical damage to the screen, which there was not. I went back and forth with the person at Samsung over the fact that there was no physical damage and they said it was not them but the technician that said it was not covered. I own many Samsung products and I been happy with their performance till today. I will definitely recommend you consider not buying any more products from this company. Thank you Yelp for having a service like this. read more

The latest generation of smart TV's they are making are amzing! The gesture controls are not even available on any other TVs. It would be nicer if they (the gesture controls) can work smoothly but it is acceptable as its a very new technology and I'm sure they will make it better in guture models! read more