I had first seen Dr Carlos Pessoa OD at the San Antonio Eye Center in Alamo Heights. He was really outstanding when I first saw him back in August 2025, considering that I already had really bad luck when I previously went to Dr Arthur Medina OD earlier last summer. Dr Pessoa seemed really enthusiastic and very on top of explaining the changes in my vision. So when he suggested following up with him for a medical eye exam, and I had specified to him that I really wanted to be considered for medically necessary contacts, I made an appointment with him for early Sept 2025. However, it wasn't until I saw him that Sept at this 14807 San Pedro Avenue location that I found out I wouldn't be considered for medically necessary at all. He only told me during my Sept appointment that the only doctor who could see me for medically necessary purposes would be Dr Erdmanczyk. I have to admit that I wasn't too happy about this because, if I had known that only certain doctors would be able to evaluate me for medically necessary purposes, I could have waited to do my medical eye exam later. It realiy would have been nice and much more forthcoming if I had been told this upfront back in August 2025 at the Alamo Heights location. For that reason, I am only giving 3 stars. I really think Dr Pessoa could have done a little better in properly informing me. I also noticed that he also wasn't as enthusiastic about examining me during my follow-up appointment with him in Sept 2025. And for those very reasons, I really could have waited to do my medical exam appointment later in the year with Dr Erdmanczyk if I had been properly informed before coming to this location that he was the only doctor who could see patients for medically necessary purposes. Especially because I went out of my area of Alamo Heights to this San Antonio Eye Center location for my medical eye exam. read more

Tech and Doctor were very kind and helpful. I was very disappointed that they ransom your prescription for $45.00. What is the point of an eye exam without a prescription. read more

We have been coming to this San Antonio Eye Center for the past six years always seeing the same optometrist doctor Erdmanczyk. Very pleased with the quality of care from the doctor as he is very open to accommodate the needs and preferences of the patient. The office experience is also very pleasurable as they move quickly to accommodate the appointments. On our last visit, which was a follow up to the original our wait time was very short. I would recommend San Antonio Eye Center to anyone who needs an optometrist or ophthalmologist. read more

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Great doctor. I had double vision for whole life. She resolved my issue. I am very happy now read more

Expect to wait at least 1hr from your intended appointment time to be put into another waiting room to wait for another 30 minutes minimum. All i needed was a prescription refill. You'll fill out an extremely long form with all the information and then a staff member will take you to another room and ask you the same exact questions. Redundant and unnecessary. If you go here clear your schedule, it'll be your entire afternoon. read more

San Antonio Eye Center - double waiting room. min 1hr wait - Optometrists Near Me - San Antonio, Texas

Doctors are good but this stacking or what ever u do to make people wait unacceptable times over 2 hours is a terrible way to run a business! read more

My recommendation is to: (1) Someone please inform the doctors of the horribly legitimate complaints here; and (2) Implement changes in their administrative hiring practices, i.e., hire people who know the most basic rules of phone etiquette at the very least. I wouldn't touch this place with a ten foot pole. A big zero. read more

The actual medical care here is fine, but we couldn't get past the incompetent billing department, or the long office wait on scheduled appointments. They charge cash patients that pay upfront a higher price than they accept from Medicare, and wanted us to pay the higher insurance contract price that was higher than their cash price, even though all of the cost was completely out of pocket for me. We are waiting to reconcile all bills. On our final appointment there was a 45 minute wait to see the evaluation person and another 20 minute wait to see the doctor. When I told Dr. Stephenson that her scheduling department was either abusive or incompetent (this is a physician owned practice), and she said maybe we should see another doctor, and that is our plan when the other cataract needs to be done. I was with my wife during COVID because she needs assistance. read more

The reason I only gave two stars is because you should reach for excellence. I have being going there for several years and the wait is too long. I only seen one doctor walking around, seem to be looking for something to do. I can't say this is because of the pandemic. I observed this pre- pandemic. The population of patients seem to consist of seniors. As a rule seniors rarely complain. But they should do better. If some are diabetics the wait can be critical. Just Do BETTER!!! read more

First time at this location (San Antonio Eye Center on 281) to bring my Mom to an eye appointment. The front desk staff was extremely rude at arrival. Not welcoming at all. Individuals with bad attitudes should not be working a front desk! Very bad customer service. read more

First time going here and it was nightmare. The front desk lady w glass sitting on the right when you walk in literally wanted me to do her job for her. They were NOT helpful at all. I didn't end up getting seen bc the front desk wanted me to go back and forth w the insurance instead of talking to them herself. I got frustrated and left. read more

They are listed as a distributor of fitover sunglasses. Drove all the way here and they literally had only one pair. If you don't want to stock something, take yourself off the distribution list. Employees were nice about it so it is a manager problem. read more

I came in to get my bump checked out by Dr Thomas. He was very professional, friendly, and personable. He listened attentively to my concerns and offered different alternatives. He was amazing! I've also been there to see Dr Semler and Dr Erdmanczyk for a prescription update. They did a fantastic job fitting me for glasses and contacts, i can see again! Thank you guys! read more

My mom is being treated by the retina specialist, Dr. Dyer and he is such an amazing and compassionate physician. He quickly detected her retina bleed and started treatment to save her vision. His bedside manner in the office and during her surgical treatment are always professional and knowledgeable. His appearance is always neat and confident! I would highly recommend Dr. Dyer to anyone needing specialized care pertaining to the retina! read more

Even though my husband insurance covered exams for diabetic eye care and vusiin exam we were told he would have to pay an additional $45 for the prescription for glasses. We called our insurance company and it was covered but they still refused to give him the prescription. We will not be going back read more

Dr. Roberts is amazing, billing experience is absolutely horrendous. We have USAA insurance and he is an in network provider, but they are billing incorrectly and our insurance carrier will not accept how they bill. The issue is the merchant code. Seems like they need to find a easier way to accept USAA insurance so as not to inconvenience the patients. This means we have to pay out of pocket for every visit. I am waiting on a call back from Ms. Camacho, billing manager to discuss this issue further. Will update the review in the future once I have an update. read more

San Antonio Eye is truly a class act.Dr. Ermandczyk is very professional yet very easy to talk to if I have concerns about my eyes.I wear contacts and he has let me try different types to see if they may be more comfortable.He is very concerned that I am taking care of my eyes and reminds me when it's time for a re-examination.I have also purchased several pairs of sunglasses and regular glass from the ophthalmology department.Ron is very thorough and meticulous about the fit of my glasses.All and all it is a pleasure to come to San Antonio Eye.The premises are clean and the entire staff are helpful and friendly. Richard Wright read more

I came in for a preventative eye exam and the entire staff was friendly, professional and helpful. From the front office wait, to the eye doctor himself down to the eyeglasses choices for my insurance. A five star experience during the pandemic. Definitely did their part to make social distancing and sanitation feel easy in office and the again the staff was very friendly and nice! read more

I tried to set up an appointment with a doctor that I have seen before and all I got was the runaround they wanted to set up an appointment with an optometrist when I had already seen one. They said it was required to see the Doctor at their location. Then I needed a referral, and I informed them that I already had a referral from the other optometrist and my PCP and the reply I got was its not on file, informed them that I have a letter from their office that states they have a referral on file, and then they said I need an authorization number I told the person that the insurance had faxed them one to the phone number on the letter, and was told its not on file, I informed the person I have the authorization number and was told they needed it to be sent by my PCP. All this was after two weeks of trying to get all documentation needed to see the Doctor. I decided to go someplace that wants you to see the Doctor and better staffed. I have seen Dr. Stephanie before and liked the care. and the letter that stated the referral letter on file was sent by the Patient relations manager. They need more understanding on what patient relations means. read more

I absolutely hate going to the doctor. Any doctor. Even the freakin' eye doctor, but when I got a yucky eye infection, I had to go. The San Antonio Eye Center is located in Hollywood Park, a nice area of San Antonio off 281. It's very nice inside, with several seating areas and decent magazine reading material. My appointment was at 2:30 pm and I was called in at 2:30. No waiting in the waiting room forever. My doctor, Dr. Abrams was thorough in his question asking, answered all my questions and was very nice and professional. I was pretty much in and out and on with my life right away. read more

Two hours for an eye exam is excessive. I saw my doctor lost walking around in circles for a long time. No greetings, nothing. It frustrates me when doctors do not have consideration for other peoples time. No normal person would do that to any person. The VA sent me and I felt like I was on welfare or worst. Finally I was seen by another young female doctor attentive but too late. read more

I have been treated very well at San Antonio Eye.The staff is very professional and friendly.I get my eye exams there and eye glass prescriptions there.Dr.Ermandczyk is very thorough when doing my eye exams.He makes me comfortable and at ease and always has time to answer any concerns I have had regarding eye care.Ron in the optometry department is meticulous when measuring me for my eye glasses.I will continue to patronize San Antonio Eye for future visual needs. read more

San Antonio Eye Center is truly amazing. The providers are always kind and professional. They always take their time to make sure that all of my questions are answered and ease my concerns that I came in with. They gave me a good explanation of my condition and explained the step-by-step process of how it will be treated. They were very thorough and have friendly staff. Would definitely recommend! read more

I have taken my Mom several times and I feel as though they overbook patients and herd them in like cattle and make patients sit for hours up to including someone like me who is simply helping an elderly parent get to a doctor's appointment. After the appointment they always try and book another appointment months later which is crazy. When I try and discuss my concerns of frustration for their neglect in actually setting up appropriate waiting times so that patients can be seen within a reasonable amount of time (I would be happy for one hour or less), they become quite arrogant saying they have the only Glaucoma doctor in town. I actually think we would be better served driving to another city then if this is the case. read more

This office is very efficient you will be in on time and out in no time. I have never been to the eye doctor before and was referred due to an eye infection. While all was addressed, no one thought to tell me what would be involved as far as testing eye pressure, etc so it was all new to me. I met with Dr. Abrams who was very abrupt and not very friendly. He would ask me a question then ask me to be quiet because he needed to type something. The bottom line the infection is healing so Dr. part is great, but the bedside manner sucks. Consider meeting with your family physician unless you need glasses while your out. read more

I've moved around and have had to see several Ophthalmologists for my eye pressure and this has to be the absolute worse. I had to wait about an hour before I was able to see anyone. An assistant ran me through most of everything unlike the other doctors that I've seen who took special care to know you through the whole process. I then was 'privileged' to see the doctor with an attitude for a swift 5 minutes. I had to ask several times before he'd tell me what my eye pressure was. If it wasn't for the other's that I've seen, I wouldn't know anything about my special condition which takes particular care. Come in collect your money then give you the boot on the way out. read more