I have to say this was the best experience I have ever had with a plumbing company. They answered all my questions and gave me some great advice on things that did not even pertain to my water softener. Above and beyond in every way and the price I pain was very fair. Thanks to Ruben, Carlos and Jack H. I will not only use them again but I will recommend them to anyone needing plumbing service. read more

Very professional, great work and fast. Jennifer responded right away, Jacques explained all my options and the project was completed the next day! Will definitely recommend them to neighbors and friends! read more

They provided fast, friendly, and professional service. Both my front and backyard vacuum breakers were replaced quickly and done right the first time. The work was efficient, reasonably priced, and stress-free from start to finish. I'm very satisfied with the results and would highly recommend them to anyone in need of plumbing services. read more

Plumbing problems for me tend to arise on weekends and holidays. This one was no exception. At 4:30 am on a Friday I found what smelled like sewer water backed up into my bathtubs and shower. I was so grateful that my neighbor recommended this company. Not only did they come out that day but the repairs were completed the following day. Shout out to John Arispe and Ruben Ortega and all their teammates. They were very patient and understanding and explained everything. The communication from the onset was exemplary, keeping me informed of all appointments and follow up. It is rare these days for a service provider to do what they say they will do and follow the timeline they suggest. I would recommend this company to any on who is looking for quality service provided by people who care. read more

Johnathan did a great job. Had 3 things wrong and knocked them all out. Valued my time and explained everything to me. Felt it was well worth the value. They'll be my guys going forward. read more

The Name is what they provided me! They had Premier Professional customer service, an on scene...on time estimate & a completed project with professional craftsmanship!!! Plus, I paid exactly what I was quoted! Thanks Premier Pros team!!! You're my go to & will tell all of my friends and neighbors! Thanks again!!! read more

I had a needed sink repair. Offered 5 different packages when I just have a single job needed. I don't need multiple warranty offers just someone who does good work at a fair simple price. read more

Technician came to do a free service cleaning of several on demand water heaters, as we have a maintenance contract . He said while he was here he would check my septic lines with a camera. He showed me an area that was filled with discharge water and said there may be a problem with the system. He said it may be leaking and has low area, because the grass near the underground pipe was very green, as I have an aerobic system. He said it would cost around $800 to blow the pipe out to see it more clearly. Most of the work they have done is on the expensive side. I called my septic company to confirm that there was a problem. They scoped the pipe and checked the entire system. The pipe had the 20 degree incline that was necessary for function and the green grass was because that is where the system vents to clean. The septic company said the system was in good condition and nothing was wrong. The people are very nice and personable but I would always get a second opinion if they tell you something is wrong with any system. read more

Austin Cantu Is by far the best and knowledgeable plumber we've ever worked it. We're going on our third home and continuing to use his services. He's always available when we need him and extremely TRUSTWORTHY!! We will continue to work only with Austin and premier for all and future projects. Definitely the best plumber and company bar none. read more

I have finally found my regular plumber. After multiple visits from other plumbers that just did a band aid fix that didn't address the actual source of the problem, Austin came out and immediately started asking questions to fully understand what was going on. I could tell he really knows his stuff and would be able to diagnose and fix the issue the right way. The quote I received was what I think is a fair price, and I have every confidence that his work will be top notch. Stop searching for plumbers and give these guys a call! read more

We had no water pressure in the house and was thinking the worst! Appointment was set up in a timely manner, called in the morning and was here the same morning! After a few minutes Jonathan found the problem and provided the cost of repair and alternatives. He completed the repairs in less than two hours! The cost was fair and done in a timely manner! I highly recommend! read more

Premier Pros - Plumbing Near Me - San Antonio, Texas

Austin was ausome (see what I did there? ). He got here early, fixed everything in a timely manner and explained everything he was doing. He was courteous and professional. read more

Total frauds. Plumber gets out of the truck and immediately starts trying to sell me on upgrades and services that I didn't ask for. He showed very little interest in the project I actually called him for. When he finally presented the written estimate, I almost fainted! The bid was close to $2000.00 for a very simple one hour repair. I kicked him out and hired Andre's Pro Plumbing. They did the repair for $225.00. Buyer beware of these slimy up-charge pirates who masquerade as plumbers! FTP. read more

The initial visit was free of charge & he was able to fix it right away for a great price. Least expensive of all the quotes I received and also the first to respond. He was at my house two hours after I made the initial request. Thank you! read more

I have never had to wait to have my plumbing issues fixed! This company is quick, reliable, fair and affordable! I've been working with them for years and they will always be my go to! Austin has been the one in and out of my home throughout the years and my family is so comfortable with him. I highly recommend Premier Plumbing Services! read more

Our water heater was not working, so I called Sears Home Warranty to place a service call. Sears could not make it out that day, so they sent Premier Plumbing Services. On Wednesday, December 7, 2022, Ruben from Premier Plumbing Services came out on the service call and determined that we needed a new water heater. Ruben told my husband that we would be responsible of paying an access fee of 335.00. It would cover having them take the new water heater to the second floor, then bring the old water heater down to the first floor and the disposal fee. We understand the disposal fee, which Ruben said was 50.00. We cannot believe we were going to be charged 285.00 to bring the new water heater upstairs so they could install it and bring the old one down! Ruben was not making any changes to it; he was only installing, it exactly where we had it before, with no modifications. Ruben advised my husband that he would have to return on Friday because the water heater was not on stock and would have it by Friday. My husband was told if the water heater would have been in the garage we would not have been charged that access fee. We would only have paid the disposal fee. I tried to switch companies, but Sears did not let me because Premier Plumbing had already started the service call. On Friday, December 9th, they came to install it. I was unsuccessful in getting someone to help me bring the old water heater down and the new one up stairs. Ruben asked me; "so you really want to move them yourselves?" I replied, "yes". Then he replied, "I can pick up my equipment and will come back later". I agreed, then he proceed to say..."I will go do another service, but I can't guarantee that I will return today and we don't work on the weekends". I replied, "then you pretty much have my back against the wall because I can not be without hot water for another two days... Just do what you have to do". The new water heater was installed, but Ruben could not get it to ignite. He said he needed to change a part (ignitor) to see if that was the reason that it was not igniting. He changed the part and was able to ignite the water heater. I should not have allowed him replace the part, I should have asked him to replace the entire water heater considering it was supposedly new... but I didn't. After he left; I was reviewing the receipt more closely, when I noticed that Ruben changed the disposal fee for 50 to 95.00 and lowered the access fee. The total still came out the same 335.00. Then, I remembered Ruben commenting that he should be charging more for the disposal fee. I assume that he changed it so Sears Home Warranty could see his disposal charge. To top it off, Ruben said to me, as he was walking out of the house, I would not be able to take cold showers. I would rather rent a motel room or go to a friends house to take a hot shower. I replied, unfortunately, we had no choice but to take cold showers. I believe that we were taken advantage of; due to the fact that our water heater broke during cold weather. I would not recommend this company to anyone. We have reached out to Cinch, who is the company that handles Sears Home Warranty, to put a complaint. If that doesn't work we will look filing a dispute. read more

I would highly recommend them. My hot water heater started leaking and they came right out and told me what was wrong. Because I am retired military they offered a discount on the final price. My insurance paid for the new water heater and I paid for parts and labor. Because I had an unexpected expense they installed the water heater and allowed me to pay for it the following week. They were patient, understanding,friendly, and professional. Shout out to John and his co=worker for giving my family and myself hot water. Lol. I will give them a call the next time I have a plumbing issue. read more

Premier Plumbing is awesome!! First of all, they are open on Saturday, so we didn't have to pay the "weekend emergency" fee. We woke up on a Saturday with zero water pressure. I called about 10 other plumbers. Premier was the first to answer the phone. They came over within a couple of hours. Toby and Joseph showed up. They were both very nice and professional. It took Toby about 5 seconds to figure out the water softener is too small for the house (it came with the house when we bought it not too long ago). He diverted the water away from the softener and, voila, we had full pressure. We asked Toby to quote a couple of projects for us while he was there (including a new water softener). Premier does free quotes, so they waived the minimum for the visit and said the call was for a quote. Pricing for the estimates was in line with what I was expecting, not low or high. I would definitely call on Premier again. read more

Water in one tub was not coming out hot. Austin came out the next day. Turns out it was just a quick fix to the faucet. The diagnosis and service was free! He also checked our water heater and other fixtures. Explained in a way I can understand and was very knowledgeable and professional. Will certainly call again. Thank you! read more

I will definitely keep Premier plumbing as my number 1 place to call for all my plumbing needs! Austin Cantu was very professional, polite and courteous and also very reasonable prices!! read more

The website for this company says, "100% satisfaction guarantee" and " We treat you like family." I guess they haven't cascaded that information down to Austin, the plumber. He was rude from the very beginning, he was meant to assess my water heater at a rental property. Turns out the water was just turned off to the unit. I needed some kind of documentation to present there was no issues found for the water heater. He said, "All I can do is write up an invoice and charge you $89 for that documentation." I told him I didn't understand what the fee was for since an invoice is usally for service done, which he didn't do anything. He got short tempered and said, "Look, I don't have to do any of this. We can go our separate ways and call it a day." I said, no I need that invoice so do what you have to do so I can have that documentation. He asked for my card number over the phone. I asked if there was a more secure way of getting him that information (website or something else) as I just didn't feel comfortable handing out my card info to a stranger over the phone whom I already wasn't having a great relationship with. He didn't like that comment, and decided to hang up on me. Very unprofessional!!! Basically, if you go with Premier Plumbing and the plumber is Austin, cancel the services before he arrives. Sorry Premier Plumbing for the bad review, but your plumbers are an extension of your type of customer service. read more

Was not affordable. The work was good my issue was very minor and the technician was good. I needed two copper pressure fittings, one shutoff valve, and 8 inches of pex plumbing, about $40 in parts and 15-20 mins of work accomplished in an easy to access area with no obstacles. Got quoted at $350 not including the $65 service call I paid prior to them coming ($415). After pleading with the technician he applied the $65 service call fee to the $350 quote. I was in a bind having no running water in my house for about a week (sudden winter pandemic) so my options were limited and I needed water, so I paid hoping I could work this out further, however they are now not returning my calls.... So if your like me and you value your hard earned money be sure to shop around before settling on Premier plumbing. read more

I just moved San Antonio and I needed a water softener in my new house. I had been getting solicitors from GE and Kinetico and other companies come to my door about water softeners and a lot of them were just super pushy. I saw one of premier's cards and decided to check them out. They gave me a really good quote since my house was already pre plumbed for a water softener. They didn't try to oversell me or under sell me. They gave me just the right size that I need it for my water usage in my house. Austin the guy that came to install my water softener was very professional and did a great job installing. He's very particular and making sure that everything looks nice and crisp in my garage. I would highly recommend them to anybody that needs a water softener and wants to support small business. read more

Premier Pros - Great job by the technician (Austin) that came over to install my system! Couldn't be happier! - Plumbing Near Me - San Antonio, Texas

We were very pleased with the response time and the communication provided by technician Johnathan. We had two leaks at our rental home and both times he was out and able to handle the job. My parents home ended up having a leak from the toilet and then another in the wall. Again Johnathan to the rescue. He was great in keeping us informed on what was going on and options on the repair. read more

2 quotes for different work, 1 paid visit. My hot water shower knob wasn't sealed properly and was causing water to leak from the shower faucet, but I had to have the pressure reduced before it could be worked on. I spoke with an older gentleman (I apologize for forgetting your name!) and he installed a pressure reducing valve on the residential side of the water meter and an expansion tank on top of the water heater. My water heater is a bit cramped in its closet, so the tank was as well. I do wish he had packed the dirt back down after he dug up the space for the PRV. Other than that, solid work. I believe Austin was the one who came by to quote for the original issue once the PRV and tank were installed. We went over all the different things that were needed and gave options for each. You could tell he's into remodeling and his work. He quoted a bit high so I had to go with someone else to do this job, but after seeing other plumbers, I think I would like to contract Austin for any future work if we can come to a discounted price for continued work together In conclusion, the work that was done is doing its job, but small improvements to execution could be made. Pride in your work and all that. Thank you and I look forward to working with you (hopefully I don't see you too often, though, because that means something is probably broken haha) read more

These Men are The Guys You want to do any Plumbing you Need. They are Courteous and Get The Job done. I Will Use Them Again. TFR :-]

These guys are amazing. Austin came out and quoted the price and wouldn't close my file until he came out and personally inspected the work. He was a pro and very respectful. They replaced the ancient plumbing in my 100 year old house and did an excellent job. Everyone I worked with was very nice and professional. There was a minor issue with the power being cut to the area of the house they were working on. However they went out of their way to make sure it was fixed and left everything just as when they had arrived. Seriously, these guys were awesome. They went above and beyond and I'll definitely be using them for any future plumbing fixes. read more

I was installing a new outdoor grill and realized that the shut-off valve was leaking. They were out to the house within a few hours and quickly fixed the problem. Very professional! read more