I ended up going with an old plumber I thought had retired. I had my toilets both fixed and am…read moregood to go.

When I called PlumbSmart they told me if I needed a technician today, it would cost $72, or if I'm…read morewilling to wait, they could schedule me for a free estimate. Thank you for the option to choose. The expert, Roger, that came by did an amazing job communicating what needed to be done and knew what steps to follow. When the second expert, Roger, came by, everything was quick, simple, and straightforward. I have yet to have everything completed yet, but so far it's been a great experience all things considered. Oh and I love that they send me a text of who I should be expecting and that they're on the way. Great touch. 10/10.

Now the owner says. Why didn't I call to schedule a year review? Hey it's your company. You should…read morebe reaching out to the customer. You know,this is when you try to up sell a product. Again if there was that much " erosion" My house would be leaning.

I want to follow up on your comment to my review. You stated "We helped your mom with her issue and…read moreeven sent a refund for the difference on what we normally charge to do the work, and the actual lower price we gave you." Here is your quote and our agreement "We can replace tomorrow. $255 with service charge and 6 month warranty.". My mom was charged (and paid) $305. You mailed a check for $50. Therefore she paid $255, which is not lower price you quoted. Also, you didn't replace the valve - only repaired it which is way less work and not at all what was quoted and agreed to. I don't consider any of this help as you stated. It's more like taking advantage of the circumstances and not doing what was agreed to or adhering to the quoted price. Future customers beware!

Courteous, prompt, professional and reasonable. How often does one get to say that about a…read moretradesman? Henry stopped by when I was told to expect his visit, texted me to let me know he was on his way. First thing I noticed was that he put on shoe covers on his feet before entering the home. Efficient and an all around good job plus he cleaned up after his work! HIGHLY RECOMMEND!!!

Henry came out and fixed our leak the same day we called. I appreciated his professionalism and…read moreattention to detail. I highly recommend you use this company.

Edit: One of the managers reached out to me by phone to address the issue I had. I explained what…read morehappened and how I felt that I was taken advantage of. He listened and stated that the guy was new and so they will retrain him and offered to refund me my quote fee. Thank you for correcting that and perhaps in the future I will do business with you as your managers seem attentive and empathetic. So had Daylan come out to check out my water heater as it had gone out. He looks at it and basically said it's done for (I was expecting that). I had already priced what one would cost at Lowe's or Home Depot ($700). He said he told me that there was a quote but it will cost a fee. I don't remember him telling me that at all (he says he did). He doesn't tell me how much this "fee" is. With a water heater and installation was going to be $3k, with installation and I provide the water heater $2k. I was no way going to pay for that much. Tell me why this guy hits me with a $248 quote fee! If this guy was an honest person, he'd tell me the fee up front that way I could've declined. But he took advantage of my panicked state. Please stay away, as a matter of fact, my brother could help you do repairs for far cheaper than this business. Will never call this business again.

The only reason I didn't choose Roto-Rooter is because I was going to be charged $75.00 if I did…read morenot choose them for the job after the estimate.

We contracted for this company through Lowe's for a toilet installation. They did a superb job,…read moreremoving the old toilet and installing the new toilet in record time. They were very careful to ensure that no mess was made and they hauled off the old toilet as well as the box from the new toilet. This is a first class operation. They are not happy until the customer is happy.

I can't say enough good things about this company. We got a toilet install via Lowe's, and they…read morewere the contractors that came to do the job. They said our old toilet was installed incorrectly and that some minor work was needed before they could install it (that was outside the standard toilet install). They were so nice and told us exactly what to do and what type of cement to buy to fix it. Their company came back within a day after we fixed the minor repair. With a lot of contractors, they never answer the phone, and appointments take forever. They were right away with answering and scheduling. They were professional and friendly. I highly recommend this company.

So far it has been a VERY pleasant experience. The plumber ("Dez") showed up on time and was…read moreextremely professional in every way. He was very patient with me which I appreciated because I'm 72 years young and can 'occasionally' "drift" while speaking with someone., according to my wonderful wife. That being said, Dez looked at everything and did his measuring, etc then whipped out his iPad and began to work his magic. A few minutes later, Dez presented us with his estimate and reviewed it item by item. We signed an agreement, gave him 1/3 down and made arrangements for him to return this Monday and do the work. NOTE: I RARELY go with just one bid on a project. However, due to Dez/s knowledge of what I wanted, his presentation (ie: detailed explanation of the estimate), and his overall professionalism, I did just that! Have a Blessed day! John Marchwicki

Be prepared for a bait and switch on pricing once they arrive at your home compared to what is told…read moreto you on the phone

Our drain line for the AC was piped into the bathroom drain, overtime it corroded the metal drain…read morepipe and I had a mess. I decided to install new vanity, sink and all the under sink plumbing. They answered my questions when i contacted them and we agreed on a time. They came when promised and did a great job! I thought the price was very fair and did not charge extra for all the questions I was asking! We will definitely use them on all our future plumbing needs.

The Rutkowski owners are dedicated and so very kind with many questions I asked. Their work is high…read morequality and priced reasonably. A home inspector advised both my water heaters were missing sediment traps. Rutkowski could not understand why sediment traps were missing bc they always install them. They came by the house same day, took pictures of the water heaters to show where the sediment traps were located and wrote up a document for the inspector and myself to have on file. Fast action and Rutkowski were correct. I am always pleased with their work and I highly recommend.