This is an update to the response: You can't "mask" rudeness and incompetence and a complete lack of customer service. I actually would have had better service if you had been closed! And your business wouldn't have received a one star rating from me. I also read several reviews before taking the time to drive there from San Clemente, and my experience fit the one star ratings. I ended up taking my business to SAN CLEMENTE SELF STORAGE. What a breath of fresh air! Christine is the kindest lady to work with. I was taken by golf cart to the entrance, then escorted to the second floor of the building, and literally walked to the storage unit. When I left, they gave me a bottle of water and offered their bathroom. I was HAPPY to pay a little more because I was treated so insanely well. And yes. I did call back in February, inquiring about RV Storage. I didn't realized it was your business, and as you can tell, our RV is not at your location. read more

Great prices, great units, great location and great service.... Thank you Connie for everything!!!! 5 stars

I have always used cheep storage everytime I move. The people are nice and helpful. The facility is clean and monitored.

I was very impressed with the wonderful customer service provided by this company when I called. Full Disclosure, I did not rent a unit as they were out of the one I needed, however, they were able to still take the time to discuss options with me and refer me to a nearby competitor just to ensure that I was able to get assisted. Also the company I was referred to had excellent service as well. Very impressed that they bothered to do this for a non paying client. read more

Connie is incredible. I needed to find a space that was affordable and safe due to an unexpected move. She reviewed my needs and worked her magic to accommodate what was an urgent situation. The rates are very fair given the area, and with customer service like this, what else is there to say? read more

If I could give ZERO STARS I would, please read...... I recently moved to the San Clemente area and was in need of a storage unit and liked the fact that this place was on top of the hill which made me feel more secure from just anyone walking around or trying to break in. Well that was until I walked into the office with my service dog (with his vest on). At that point the lady behind the counter told me dogs weren't allowed inside and I politely told her he was my service dog. She told me she didn't care that dogs weren't allowed, at which point I told her by federal law she can not kick me or my dog out. That's when she told me I could tie him up outside. I turned around walked out and told her that she had lost my business. read more

When I was in between apartments I needed to store my stuff whilst couch surfing. I called a few places and this one had the cheapest prices in the San Clemente - Dan Point area. The facility is new and nice as far as these places go. (My last one on the east coast had holes in the drywall every few feet. And it was probably the largest roach motel!) Staff was friendly (Gail, I think). All units have individual alarms that you key a code into. You still need use padlock so its like double security. Hint:Bring your own padlock from Home Depot to save a few bucks. I would give them 5 stars but when I went to my unit the previous had tenant left a few boxes. The manager apologized and immediately picked up the boxes and went for a broom to sweep the floor. I wish I could give 4.5 stars. ( how 'bout it Yelp Staff?) read more

Well I've rented here twice and keep getting the most unfriendly service upon entering and upon exiting. The two ladies that work behind the counter are mean and unfriendly. Their billing is inconsistent and they are unwilling to answer any questions or concerns that customers may have. At night there are no lights and some of the units are totally in the dark. The moving process in itself is hard enough to deal with you don;t need these people treating you like that. read more

I rented an indoor storage bin and i had a good experience with everything here. The two ladies here are professional and very helpful with what I needed, a place not too big or too small for a temp solution. Upon leaving and ending my contract, they provided booms and dust bins to clean my area for final inspection. I would use them again, great service! read more

My husband and I have never had to use a storage unit before until our move to San Clemente and our experience with Cheap Storage has been nothing but positive. The facility is clean and secure with easy access to and from units. The pricing is competitive and a bit more cost effective than other facilities we looked into within this area. On moving day, we spent all day at the storage unit as we did not have a car, while the movers unpacked. Stephanie at the front desk was extremely hospitable and made us as comfortable as possible during our long wait. We were hungry and tired and unable to leave and Stephanie even offered to share her lunch she had brewing in the crock pot. She also went far beyond the call of duty by arranging it such that we could be able to pick up our car. A big thanks for Cheap Storage and especially Stephanie to a positive moving day experience. read more

Cheap storage san clemente is awesome. they have a friendly staff. We have been there for many years and are please with them. the place is always clean!! would highly recommend this place read more

I had put it off to last min. then called 3 or 4 storage places in san clemente to check prices , to my surprise the best prices were at Cheep storage, There across from the animal shelter in san clemente. I showed up at 8:00 , when there sign says their open and the door was locked ! Waited a couple min. the manager showed up , the nicest guy he apologized, turned out to be a good choice! read more