I went in for a Endoscopy and a Colonoscopy. The care was top notch. My doctor Dr Chen explained everything every step of the way..he was amazing. The nurses, anesthesiologist told me what to expect during and after the procedure. They followed up several times before I was discharged. The nurses and EVERYONE were the absolute best. The center called the next day to see how I was doing. This center made you feel as if you were the only patient there even though they had many patients. Thank you SDEC!!! read more

If you're looking for assembly-line patient processing, San Diego Endoscopy Center is the place for you. I've had a colonoscopy and endoscopy there and both procedures were impersonal, stressful, anxiety-provoking experiences. As a patient, your nervous, trying to settle in, starting to feel calm with an IV in your arm, and then bam...a nurse flips on the radio and Madonna is blaring "When you call my name, it's like a little prayer." Piping in loud music from a bygone era might drown out the poor acoustics for staff, but to a patient? It screams indifference to their peace of mind. It's clear the staff works hard. I have no doubt they are overworked and just too busy to notice that patients might benefit from someone on the staff taking the time to curate a more soothing ambiance. Maybe buy an iPad and playlist, so patients don't have to listen to blaring radio commercials between 80s synth pop songs. The center has also leaned into automation hard. So hard that it has successfully stripped away all humanity from the scheduling and preparation process. Not returning a call or speaking to a patient is a red flag. They left a message telling me my payment the day of would be $399 (I have insurance). I called back, acknowledged receipt and left my number. Never returned my call to talk about prep. Seemed like getting paid was the only concern to them. Texts to confirm everything? Convenient for them and some patients might not care, but I think it's cold, perfunctory, and detached. My experience? It felt more like cosmic joke, than patient-centered care. Sad for a a city that supposedly offers some of the top healthcare systems in the U.S. I'm still looking for that. I gave similar feedback privately to their staff ~2 years ago, but since it's clear they took none of the 40+ minutes of feedback to heart, I've decided to post a review today. I get that the modern age and broken healthcare system has challenges, but I personally think this center can do better than this. I'm also not going to pretend to be an expert in HIPPA compliance, but I believe a best practice the center should consider adopting would be to provide a private area for your practitioners to ask private surgical history questions during check in. Answering questions while standing up in a busy prep area with patients of the opposite sex in the room and staff walking by isn't reasonable privacy. This might not rise to the level of a HIPPA violation, but it also doesn't change the fact that as a patient who values her privacy, I have the right to be asked medical questions in a private area without feeling violated by the presence of passing staff and other patients waiting for to have their own procedure. My surgical history is my business and no patient should EVER have to be checked in and asked to confirm a sensitive female-only procedure in the presence of other patients. Lastly, I also found discrepancies in the myriad versions of prep instructions I received. Between the doctors, endoscopy center, and Sharp, someone needs to sit down and figure out a source of truth for these types of things. Patients do want to know how to prep, and finding 3 different instructions wasn't confidence-building. I will NOT be back for future procedures at San Diego Endoscopy Center. read more

See all

I value efficiency and a quality experience - I got both here and will go nowhere else for future procedures. Staff & doctors are competent and friendly; I had a flawless procedure and was done pretty quickly. Highly recommend! read more

I was nervous as hell for my procedure to the point where I was having nightmares and couldn't sleep the night before. They couldn't have been more kind and thoughtful with their care to the point that they included a signed card for me at the end. Shout out to Dr Kim, Debbie, Ciera, Lauren, and Lynsey. Grateful for your thoughtfulness, care, warmth, and kindness. read more

This was my 4th colonoscopy (over the last 15 years) at San Diego Endoscopy Center and it has been consistently smooth each and every time! The staff, from check in, to pre-procedure, to the procedure, to post-procedure, are all kind, patient, caring, and respectful people. They make this process as pleasant as humanly possible! Many thanks, Kari M read more

I agree 100% with Sue N. Mine will be shorter because it would just duplicate her review. I tried to get an appointment at the Sharp Outpatient Pavillion where I usually get these procedures done but it was a 3 month wait versus a couple weeks at the SD Endoscopy Center. Now I know why people prefer Sharp. Although, I survived the endoscopy and colonoscopy without any obvious mishaps I will never go to SD Endoscopy again. Most telling is when they called me the next day and told me they would send me survey. I told them I had many suggestions for improvement. The person on the phone did not want to hear my complaints and I never got the survey. Although I survived this ordeal...I never met the doctor that I can remember, and I don't know what to do. My wife asked to be present for the results, and they never called her in until I was booted out. The discharge nurse did not have time to go over the results. If you have time to wait for an appointment at Sharp Memorial Outpatient Pavillion versus this place it will be worth the wait. read more

I came in recently for my first colonoscopy and was a bit nervous beforehand. The staff was friendly, caring, and engaging. They endured I felt comfortable and completely put my ease. My doctor, Dr. Kim, was very personable and kind. I appreciated how I was treated and I would recommend this center to anyone needing to get a colonoscopy done. read more

Very impressed with the facility- only negative is paid parking (garage or street parking) which seems excessive for a medical office building. Staff was great from check in to discharge. The patient said all the nurses in the back were really kind and she felt taken care of. We appreciate having a nurse call while the patient was in the post procedure area to go over results as well as the patient getting paperwork with the results as well at the end of the visit. read more

I had my first ever colonoscopy done here on July 12 and couldn't have asked for a better experience. They gave me all the info and instructions I needed beforehand, and everyone in the front office was great and extremely professional. Once I was called in, the medical staff couldn't have been more kind and helpful. They explained everything and made me feel safe and comfortable. Easy IV, and basically just a bunch of friendly conversation followed by a nice nap. Dr. Gaddipati is great (he also did an upper endoscopy for me), and thanks to Lauren, Lynsey, Raz and Carla! read more

Had my second colonoscopy with Dr. Cummins today. Just had to post how great he is--funny, personable, considerate and professional. The clinic is easily accessible, clean and conformable. I arrived and was processed quickly, efficiently and in a timely manner. All of the nurses including Laura, Raz et al are simply the best--they explained everything thoroughly and were genuinely friendly. The thank you card afterwards was such nice touch too. San Diego is lucky to have such a great clinic--keep up the great work and bed-side manner folks! I HIGHLY RECOMMEND Dr. Cummins, his office and entire staff. read more

I just had a informative conversation with Gail in the office. There had been a mixup with my insurance and she was wonderful in sorting it all out. She had lots of patience and was nice to talk with. read more

The Staff at San Diego Endoscopy Center is friendly, helpful and knowledgeable. They made me feel safe in their care. I give a special shout-out to Sam. read more

I have to have an upper endoscopy occasionally and I can't say enough good things about everyone at San Diego Endoscopy. Front office staff was efficient and quick. The nurses in the back are SO nice and put you at ease. Excellent with the iv and keeping you comfortable and informed. The anesthesiologist was awesome and super friendly. My doc (as usual) is wonderful. Excellent staff all the way around. Thank you!! read more

First off Dr Cummins and the intake and discharge nurses were amazing. Could not say enough about the experience there and procedure. I was awake most of the time did not feel a thing. Last time I did colonoscopy at another facility was a nightmare. The two star off are really for the other experiences. First off I have to preface its not clear to me if I was dealing with SD Gastro or SD Endo staff but Dr Cummins is affliated with both. I initiallly met Dr Cummins at SD Gastro offices. First off they send you gazillion of text messages where in none they mention time date of your procedure. Then there are random emails that you get for disclosures forms etc. I had to actually call in as I was confused what I am supposed to be doing. There was also a younger nurse/CNA w Hispanic accent at initial appointment w Dr Cummins that kept yelling questions that I didnt appreciate ( I guess its just the way she talks but could have nicer warmer demeanor vs some kind of a robot shouting questions). Anyway if you can deal with the staff and gazillions txt and emails prior to the procedure that are confusing and conflicting I highly recommend it as Dr Cummins and the nurses inside are incredible. read more

I was treated with respect and made very comfortable. The Nurses were very attentive and the check in billing friendly and accommodating. A safe and satisfying experience. Date of Endoscopy procedure was Oct. 18th , 2019 for reference. Yes I'm a Fan . TC. read more

I had a colonoscopy performed at the San Diego Endoscopy Center on 12/20 - The procedure was excellent. The problem was transportation there and back. I was told I could not use Uber or Taxi as there may be medical complications after the procedure and they recommend "Happy to Help" transportation as they had LVN (licensed vocational nurse) drivers who could deal with any medical emergency. Though I lived only 6 miles away - I understood and was willing to pay the $50.00 quoted to me for the service. I was picked up on time by a young lady in a Prius - the car was freezing and she was playing loud rap music - I asked her if she was a LVN and she did not even know what LVN stood for - she told me she was a driver. She drove as though we were late to the appointment and I did not feel all that safe. I arrived on time and spent considerable time with the nurses trying to warm me up so they could find a vain to administer the medication required for the procedure. All went well with the colonoscopy and when I left, there was a gentleman in a van to take me home. I also asked him if he was a LVN and he stated no. I was taken to my apartment complex and dropped off at the entrance. The next day I noticed on my bank statement that that "Happy to Help" had charged my account $75.00. I then received an email from them stating that there was an additional charge of $25.00 for "Mileage". When I called them, they admitted that there was a charge error and that I should have only been charged $8.00 for mileage. Additional charge for mileage was never mentioned when I booked the transportation. My complaint is that I could have taken Uber for $15.00 - I see no difference in the service that was provided that they want to charge me $58.00 for. There were no LVN's in case of a medical emergency, and I was also told that the driver was supposed to accompany me to my apartment to ensure that I arrived safely rather than just dropping me off at the apartment complex entrance. I had a phone conversation with Phil at "Happy to Help" and he told me that "as a small business, my complaint was unfair" and alluded to the fact that my complaint was unwarranted. I think not. read more

The physicians and staff are not only the sharpest I have experienced, they also are nicest I have experienced. They really put me at ease and made me comfortable during my procedure. They explained the process and made sure I was comfortable at all times. I can't say enough about Dr. Stipho, Dr. Dubois , Carla, Jennifer, and Lauren. Wonderful people! read more

I am very upset with this center. My husband is to have a colonoscopy next month and they will not accept my insurance. I had to call my insurance company to have them call the center. They would not even work with the representative from my insurance company. Staff is not friendly. We have 100% coverage for this procedure. They want us to pay up front over a $1000 to have his procedure done. Why do I even have insurance. It's ridiculous. read more

I had a colonoscopy performed at the San Diego Endoscopy Center on 23 August by Dr. Sergio Flores. He did a wonderful job putting my mind at ease with his relaxed but professional demeanor. I have nothing but good things to say about the nursing staff, particularly Lauren and the other nurse, who both provided clear directions and made sure I was comfortable. The facility is extremely clean and everything ran extremely efficiently, like clockwork. I really appreciate the medical staff for all their efforts, for making what is considered an uncomfortable procedure much less so. read more

I am absolutely flabbergasted at my horrific experience recently with the San Diego endoscopy center, thanks to the utterly unprofessional and unreasonable behavior of Sonia, some kind of bill collector who works at the front desk. I had an endoscopy scheduled for a Thursday. On Monday afternoon (3 days before my endoscopy) I received a message from Sonia, stating that I needed to call the endoscopy center to discuss my endoscopy. I called Sonia back and she noted that I had an outstanding bill of $800 from 2011. From the inception of our call, she was very rude/pushy, making me suspicious about this center. When I asked her if she could provide the bill to me because I had no recollection of ever receiving such a bill (& i was on a good insurance plan at the time), she dissuaded me and told me I just needed to pay the bill. Sonia, in a very pushy way, said, "I will give you a receipt after you pay the $800, when I see you at your endoscopy Thursday." I told her I would be more comfortable simply reviewing a document explaining what this large amount was for before I pay it. I no longer am on that insurance plan I was on eight years ago and simply wanted to gather information. She refused to give me an itemized statement. I called her back the next day & left two messages, asking again for the itemized bill and asking her to email and call me. She did not bother to reply. I assumed all was fine and I fasted and prepared for my endoscopy the following morning. My husband had taken off work the day of my endoscopy, and so had I. I'm an attorney and have lots of appointments and tons of work. I was very nervous about the procedure and already felt more nervous that this rude administrator was giving me a hard time and refusing to give me a copy of a bill so I could understand the charges. I arrived at the endoscopy center in the morning to Sonia standing in the front desk area with a smirk on her face. From the moment I interacted with her, she was very rude. She said that I could not go forward with my endoscopy if I did not pay the $800 balance from 8 years ago. I asked her if she had an itemized bill for me and she handed me a non-itemized statement on their letterhead that simply said the amount and some other notations. There was absolutely no information about what the $800 was being applied to. When I told her I was happy to pay what I owed for this particular procedure this morning but I would prefer to see an itemized bill for the $800 bill, she told me I would not be receiving my endoscopy if I did not pay the bill for $800 for 2011. I was blown away. We ended up going into the lobby, where I explained that I have a right as a patient to see an itemized statement before I pay exorbitant amounts of money. She told me she did not have that information. She said she had ordered it from my insurance company but there is no way we would get that information today. I said, "Then, I should be able to have my endoscopy today, since you don't have an itemized statement for me." Again, she was extremely rude and cold, telling me there was no way I was getting my procedure if I did not pay the money. I asked her, "Are you really denying me an endoscopy that I desperately need because of a bill from eight years ago, simply because I want an itemized statement and you don't have it? I have been in excruciating pain and at urgent care recently and desperately need this endoscopy." Sonia responded that yes, they were denying my endoscopy if I did not pay the $800. Talk about extortion! I ended up canceling and walking over to my Gastroenterology specialist, who rescheduled me at another facility and profusely apologized. At this point, it was 14 hours since I had last eaten, and I was in tears. I could not believe that a medical center would have such a restrictive policy with no room for reasoning...This kind of policy could put patients' lives at risk and is totally shady! Tons of patients get ripped off by medical centers and providers and because of this, we have a right to insist on an itemized statement for high cost medical care! This kind of person should not be working with patients. I will absolutely never have any procedures done at this center again and will dissuade every single person I know from going there. read more

I recently had a colonoscopy done at SDEC and I want to let them know how much I appreciated the terrific staff. They were ready for me as soon as I arrived. And from check-in to recovery they were always attentive, professional, and friendly and made me feel welcome and very comfortable for the procedure. Great job! read more

Just had my colonoscopy this week and was very pleased with the entire experience. Very good communication before the visit with clear instructions on the paperwork, arrival time, covid and insurance issues. Front staff was very friendly and efficient. The pre-op nurses were also very friendly and got my IV in on the first try. Went back to the procedure room and Dr. Snyder as always was kind and gentle and I woke up in recovery without any problems. Was out the door and eating lunch in Hillcrest about 30 minutes after that. read more

Here's my experience with this office. First of all, the location is "questionable" - you'd never think there's a medical center hidden in there. The parking is tiny AND you have to pay for it. $2 an hour. Which isn't the worst part. My mother was supposed to have a colonoscopy at 8:30am (it said it on the paper they gave her, black on white). We were there at 8:20. One of the nurses said she left a bunch of messages on the answering machine the night before letting her know the arrival time had changed to 7:45am. My mother lives in Vista and I live in San Diego, so when they were calling she was in San Diego with me and not in Vista so she never got any of the messages. The real question is why didn't they call the CELL PHONE, not the home phone number and tried to reach her there?! (Hmmm) The same nurse called her in to tell her "here's the problem" and inform her she is going to have to wait an additional hour before she can be seen because she didn't respond to the messages (she never received) and they already called other patients so now they have to "fit her in". My immediate thought was "Wow, this place is not very well organized at all". Now we were the ones paying the price because the staff of this place decided to change the arrival date at the last minute and didn't do their best to reach her? I don't think that is very fair at all. My mother was already starving, she didn't have much sleep because of the meds she was supposed to take the night before and she also said she was feeling nauseous. So the fact they had to make her wait another hour made me extremely unhappy! They said the procedure would take an hour and half max. Like I said we got there at 8:20 and the whole thing ended at 12pm. The only reason I'm giving this place 3 star is because the Doctor was fantastic, a total sweetheart, very nice man. Other than that - this office was a horrible experience. read more

It is the worst facility in existence, doctors are great. But god the office manager Sonia and other front desk personnel are the worst, rude and so unprofessional. I am going to change my doctor just because of them good luck in this economy we have way more options to go for doctors and facilities. Come to billing they are utterly slow and useless. They dont have online system or payment over phone through creditcard. They cannot seem to handle a simple case of double insurance and Sonia didn't make it easy at all and because of so many misinformation and confusion it went to debt collection for freaking 71 dollar. Anyway higher up I am not the only one who said about rude staffs there are other people too, take care of your patient sayonara read more

I had the "Pleasure" of having a colonoscopy done at this medical group today; and am very pleased with the entire process. Some points I really appreciated: --Since endoscopy their specialty, they have a great scheduling flexibility between the various MDs treating patients. My main healthcare provider couldn't book me until late March, but these folks got me in today which was critical, as my insurance payment coverage was only valid until December 31st, 2014. --VERY easy over the phone appointment made, which they then follow-up with a mailing of forms explaining the procedure and "lovely" preparation phase. --They have a patient web-portal, where I can now access my procedure results, have FAQs answered, etc.. --Very efficient reception staff who checked me in immediately. They also gave me a voicemail phone reminder last week that all was confirmed / a Go for today. --My health insurance company was contacted and an authorization obtained BEFORE I even set foot in the clinic. --Very professional & competent support staff in the pre-OP area (e.g., taking BP, starting an IV, making sure I was comfortable, storing my personal effects, etc.). --Procedure room nurse was wonderful, and knocked me out with an IV sedative quicker than I knew it. --Attending physician, Dr. Stipho was great, and instilled TOTAL confidence that I'd made the right decision coming here. She was also fully prepared to take any tissue biopsies. --As I awoke in Post-OP I was blown away to have their report presented to me !! They even get a copy out to my primary healthcare provider by the end of today. read more

I was a virgin for this. I was very nervous. I had cancelled and re-scheduled ............. they are as good as it gets. they joked with me (very humiliating to have colonoscopy) they made me comfortable they kept me informed (as much as I wanted to be) they did the procedure incident free and pain free. not one ounce of pain nor even a tickle when they were done. very smooth very clean. very nice staff next time, I will not be anywhere as nervous. read more

I had to go recently for a procedure.. The Check-In was fine, My appointment was right on time. My Endoscopy went great, the Pre OP Nurse (Eileen) / Procedure Nurse (Evelyn) were fabulous. My doctors is not affiliated with the Endoscopy Center. They called to check on me the day after my procedure to make sure I was doing ok. I also got a nice Thank you note in the mail a few days later. read more

I have been to this center several times and each experience has been excellent. Everyone is professional and informative. They run things extremely efficiently and are always working within the time they tell you when you get there. All in all, I highly recommend a procedure here. read more

While no procedure is pleasant, this center and it's staff are truly FIVE STAR. I can not say enough about their professionalism and care. My sincere thanks to them. HIGHLY recommend!!! read more

Everyone at this facility was so sweet and kind! From the front desk getting checked in, the amazing nurses, and room technicians. They made me as comfortable as possible and had such wonderful bedside manner! They provided warm blankets (which I accepted every time they asked) and checked on me often. After the procedure they made sure my husband got me in the car safely and called to see how I was feeling the next business day and ask if there was anything they can improve on. While of course none of us want an endoscopy they made it the best experience possible. read more

This review is long overdue! In March I had a colonoscopy done here. For obvious reasons I was not at all looking forward to that procedure! From the moment I walked in the door until I walked out the door, it was a pleasant experience. The staff names that I remember are Lauren, Michelle, Jennifer, Sonia and Karen. Each of them were so easy going, gentle and professional. Of course, a shout out to Dr DuBois, I would surely recommend her! Thanks to each of you for the part you played in making what could have been horrible day, a good day. As a patient and an RN, I totally recommend SD Endoscopy Center. read more

The entire team here is extraordinary! They show concern, compassion, and are on schedule. I even received 2 follow up calls after the procedure to see how I'm doing. 5/5 Stars read more

The staff at the front desk are utterly rude. I will change doctors before I ever come here again

I had a colonoscopy last Wednesday, i want to say the nurses and staff were great, i obviously was nervous, they made my visit quite pleasant. For me the nurses and staff are the backbone of what is considered not a great medical system...thanks to everyone.... read more

Wonderful staff. Absolutely professional, while still being friendly and compassionate. I was super nervous, cranky and incredibly hungry- and they made sure that I was calm and comfortable during the whole process. If I ever have to go thru this procedure again, I would have no reservations about using this center again. read more

I had a colonoscopy this morning and I can't say enough good things about the experience, from check-in, the facility, being prepped for the procedure including being give full details of what to expect, the procedure itself performed by Dr. Sergio Flores, the recovery process and the explanation of results. If I had a question, it was answered promptly - all of this experience was done in a friendly, truly caring way and atmosphere. Thank you to the staff, skilled care givers, nurses and Dr. Flores. read more

I woke the horrible feeling of having that tube down my throat despite what they gave me to to put me to sleep. I panicked few a few seconds as I got the doctor's attention across the room. All I remembered was him saying "just relax". Apparently I feel right back to sleep in a matter of seconds. I'm not sure if I wasn't given enough sleeping drugs by the anesthesiologist or they didn't wait long enough for it to kick on. I was there for a endoscopy and colonoscopy. Nice looking little facility with nice people but beware. read more

Got a nasty internal infection that last time I was there for an endoscopy. The cowardly doctor prescribed an antibiotic and then failed to follow-up in any manner despite numerous phone calls to him (haines was the doctor). They're administrative staff is 100% incompetent (gigi is the biggest loser). They send you information and want you to sign forms saying you received documents when in reality they never send them and it's up to you to find them online and read them. BE VERY CAREFUL OF THEIR INFORMED CONSENT PROCESS - IT'S EXTREMELY SLOPPY AND THEY DON'T WANT YOU TO READ THE INFORMED CONSENT DOCUMENT (ICD), JUST SIGN IT. CROSS OUT AND INITIAL ANYTHING THAT YOU DO NOT AGREE TO. Just back from a colposcopy with another doctor there (cummings was the doctor) and he admitted he didn't even read my medical records before starting. This dump has a monopoly on the endoscopy and colonoscopy procedures under the Mercy system. You have to go there unless you're willing to pay $800 more out of pocket to have it done at Scripps Mercy Hospital. Try and avoid at ALL COST. It might be worth the extra $800 if you value your health. read more

Professional, prompt, friendly...a good colonoscopy experience.

I want to give a big yelp-out to all of the great people at San Diego Endoscopy! I just had an upper-endoscopy, which in and of itself isn't a nice thing to think about having done, but the nurses were wonderful, the environment was much more calm than being in a hospital, and the care was great. It seems casual, which was nice, because I was really nervous! But I didn't need to be, they took really good care of me. And my GE Dr. Dubois was just great as always, so nice and confident and a real calming presence. read more