Day 1 of retirement and decided to show the wife that I can be handy, and that I'm worth putting on her health insurance lol. Long story short, our little waterfall needed a new submersible pump but it had to have a little more power while keeping the same size as well, so it would fit in the catch basin. The lady who helped me, was able to find the perfect match. Came home plugged it in and voilà. It worked like a charm. Thank you ! read more

San Diego Pond and Garden - Waterfall - Nurseries & Gardening Near Me - Poway, California

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Owner Brian is fast about only one thing: excuses. We spent a couple thousand dollars to have our pond leak fixed. It was never fixed. There were days on end when he didn't show up. Other times, he'd show up and move a few rocks around and leave. It was a real mess. I don't recommend this business. But hey, wanna place bets on how fast he enters this conversation with more excuses and defensiveness? read more

Great service, knowledge and fantastic selection of koi/plants/food. Once the spring arrives selection will expand.

Bryan Shook gave us an estimate of renovating our pond and putting in a filter. He had a capable assistant able to do the work but totally unreliable (never knew if he would show). we were assured it would be finished by the time of an Anniversary party. It took weeks more. we were told they would do good finishing work. They left the pond looking bad. we had to find paint and plants to distract from the negative appearance. We believe it was a time when the owner was possibly overwhelmed and had employee issues. It was not a satisfactory experience. read more

I've been helped a couple times at this shop and the customer service was so amazing both times. The young man who helped me and the woman who helped me the second time we're both very attentive and helped me pick out some beautiful fish for my outdoor pond. I was told they will be moving soon, but I highly recommend this business to anyone needing pond supplies or Koi/goldfish or pond plants for their pond. read more

The help I recently received from Katie was amazing. She was very interested in understanding my pond installation goals. She consistently asked questions and made solid recommendations so that when we were done, I walked away with a clear actionable plan that I have put into motion. I'm a few days from filling up the pond. Before meeting Katie, I was ready to disband the pond idea. Now, it has become a reality. What I liked best was the consultation she provided even when some actions I took away did not mean a sale for her. She was dedicated in resolving my unique pond issues. Thank you!! read more

Great place to get fish and pond ideas! I love shopping local! They're moving to a new location. I'm very excited to see it.

Still our first and only call for all things pond-related. We're now on a quarterly maintenance schedule for cleanout, and San Diego Pond & Garden continues to provide us with excellent service and advice. One of these days I'm sure our liner will give out, and when that happens we look forward to working with SD P&G on a replacement plan. Until then we'll see them every 3 months! read more

We called for help with our 500 gallon pond and were informed there would be an initial $99 consultation fee. That sounded fair, so they emailed me with a formal proposal indicating the true costs would be $99 per hour with a two hour minimum AND travel expenses if travel-time was over 30 minutes. Gee, should I bend over too? When this is the first experience, before they even arrive, I say "Buyer Beware"... read more

Just picked up everything I need for my new pond for my baby koi. Great company with a good selection of products to buy. They also have a great selection of koi to choose from. read more

After losing all our koi and not knowing what caused their deaths, we decided to visit SD Pond and Garden. Bryon greeted us outside while we were looking at his beautiful variety of koi. We told him our situation and how we were dumbfounded at what could have caused our fish to die. He listened with compassion and looked at a few photos we had and helped us determine how to start over. We went into the office where we were greeted by Katie and they both went over a list of plants that were available to help get our pond healthy again. These two are amazing. They both made us feel so good about having our pond thrive again. We can't wait for our plants to come in and to then pick out some beautiful koi they have for our pond when it's ready. Thank you so much! Bob and Michele McCurdy read more

Ordered some loud food but it came as wrong size and their service on that is you have to contact the manufacturing yourself. No apology or calling back. read more

I'm so happy that I went with them! Katie was very nice and quickly helped me schedule an appointment. Andrew was polite, professional and did a great job. The entire time from my first phone call to a completed pond pump installed was less than a week. I highly recommend this company! Thank You so much. read more

I'm so happy with the service we received!!! Very professional and they do great work. I would definitely recommend this company. My fountain needed so cleaning after a recent house renovations and rainy season left out fountain with some major TLC. San Diego pond and garden was there to help Get our fountain up and running and looking like new! read more

San Diego Pond and Garden - Nurseries & Gardening Near Me - Poway, California

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I have used San Diego Pond and Garden before to clean my pond. They did a great job before and a perfect job again. Ryan worked hard to catch my fish and keep them safe. One even got caught in the cave and he patiently and calmly got it to back out. He was thorough and engaging. He worked hard and didn't mind that we wanted to help. He arrived on time and got right to work. Also the store is as great place to get you pond supplies. They carry all the brands we typically use. read more

San Diego Pond and Garden - Finished job. Beautiful job. - Nurseries & Gardening Near Me - Poway, California

Have been going here for a couple years now, always been good service and advise. Y'all need to update your hours here, I tried to come by and Yelp said you're open to 5. But alas closed at 3 on Sat. So wasted time trying to visit. read more

Came out and took care of a waterfall, and courtyard water feature. They had to install a few pumps along with some rewiring and switches. They did a great job and all is working great once again. Highly reccomend! read more

Bryan is a new owner to SD pond. He put his all into making this customer happy. I gave him free reign to use his creativity to design and create a beautiful waterfall in my backyard. I am thrilled with the result. I give SD Pond an 11 out of 10 rating fo their work ethic, creativity and performance. Hiring them will not be disappointing read more

This place, and the people that work here are always so helpful and kind. We have come here in the happy times of owning a fish pond, and they were incredibly, quick and compassionate when they had to come out after we had a sad incident while we were out of town. I couldn't recommend this place more for all your pond needs. read more

They gave me some great insight when my pond over chlorinated. Thankfully all my fish survived. Thanks for your time San Diego Pond and Garden! read more

My wife and I came to find some waterlily plants for our pond. The outside landscape where they keep their fish and plants was beautiful and well-maintained. The inside section of the store was well-stocked with essentials for pond maintenance and care. What was most impressive was their selection of Koi and goldfish and how healthy everything looked! Equally impressive was the friendly and knowledgeable customer service we received from (i believe his nam was) Jacob. Unfortunately they were sold out of waterlily plants, but I can't fault them for that because it was off season. We ended up buying a different kind of plant because it was so beautiful and lush-looking. We also bought two goldfish, which we weren't expecting to do, but they looked so healthy and vibrant we couldn't resist. We will definitely be back. read more

Always have SDP&G do my pond cleanout Marcos came yesterday -- he was on time, listened to all my instructions and followed them to the letter. He was efficient and thorough. The pond looks beautiful like new. In addition he was friendly and respectful. Gave him a tip because he deserved it Kaity at the store was equally efficient and always has a cheerful and helpful attitude. I always know I'm going to get my money's worth Jim P read more

I had a scheduled pond and filter clean. The gentleman was very nice, answered all my questions and did a fantastic job cleaning the pond! (The pond hours are charged separately from filter hours, no problem.) He spent about 4 hours cleaning the pond and it looked great when he was done. We started to fill it. He then started to clean the filter. We replaced all the media inside as it's been a long time. "Should" make the job a bit quicker. He got everything cleaned out, new media inside and it all put back together. Pond was about 1/2 full and the fish had no air so I asked to turn it back on. He said yes, in backwash mode. And my filter started leaking. He fixed it. (Tightened the pipe.) As he was about all packed up and ready to leave I ran my filter through it's 3 cycles waste, backwash, rinse and back to filter and it wouldn't filter. He spent another HOUR trying to diagnose it $$$ (mind you the pond "techs" and pond maintenance are different people). I appreciate the effort, but at $99 an hour I feel a tech should diagnose it not a maintenance tech. He even called the shop to help diagnose. The gal believed it to be the key handle via phone. ($187 part) After personally speaking to her about the situation she said it could be nothing else. So I sent my boyfriend up there to buy the part and pay the $400 pond clean fee and $200 filter clean out and additional $$ for chemicals and want not. Totaled almost $800. My boyfriend go to talking with the guy at the desk and they both said something doesn't add up. So the desk guy called a tech and handed the phone to my boyfriend, he went through what happened and the tech said it sounds like he put your filter back together WRONG. ‍ Whelp. The pond is up and running now after my boyfriend took apart the filter and put it back together properly. We could buy the key handle...but it's not needed. I would use them again for the pond clean out but I'll let a tech or my boyfriend do the filter. read more

If you have a pond or plan to come here first. They have everything you need and the experience to guide you in the right direction to your pond goals. Their fish are beautiful and of the best quality. Their plants are top notch as well. read more

Justin, did a fantastic job reinstalling my UV light and he even found a piece of glass sheath in a post check valve. This company stands behind their work the owner came out and resolved the problem. read more

I have trouble finding my uv pond light. This place always has it. Last time I was there, they had these beautiful Lotus plants flowering. Just beautiful. Anyhow, once I needed a repair on my light system. It was leaking. Thanks to their guy I'm back in business. read more

Still the best Pond and Garden shop in San Diego. Steve is masterful in his craft. My top choice.

Customer service at its best! For anyone who has a outdoor fountain, pond, or water feature this is your one stop shop. From the welcome, to the deep expertise, and reasonable prices for on-site repairs, you cannot beat this place! If you initially bought water pumps or fountain fixtures from Amazon or China, you can bet that you will need to come and replace your purchases with quality products guaranteed to last you five years. read more

I was having problems with the pond equipment. Steve came for a consultation and pointed out the problem quickly. I look forward to having the equipment running soon!! read more

San Diego Pond and Garden - a pink water lily - Nurseries & Gardening Near Me - Poway, California

Just had my koi pond spring cleaned . Jacob did a fantastic job, pressure washing the algae off the rocks, weeding the marginal plants, and even rearranging the rocks that the neighbor's dogs pushed into the pond. Love it again. read more

My wife and I bought s home in Santaluz last year that included a 2,700 gallon goldfish pond. We had never had a fishpond and tried our best to combat the algae and feed the fish. We contacted San Diego Pond and Garden and Jason came out to assess our situation. He suggested a pump with twice the output, an ultraviolet light and biological filter. We had Jason come out and deep clean the pond. He treated the fish with respect. He retrofitted the system with upgraded pump, new biological filter and UV lamp. The pond looks new and functions great! Justin did a great job! We are completely satisfied with his work and suggestions on pond management. UPDATE: on 5/5/17 we had Jason back to address the reduced flow from our filter/pump system. He completely dismantled the filter and serviced it, cleaned out the pond of dying plants, and took our papyrus plants that had invasively clogged the pump intake. Everything is now working perfectly and truly grateful for Jason's professionalism! UPDATE: on 9/28/17, Matt came out and cleaned out a bunch of dead plants and a huge fern which weighed at least 140 lbs. He also cleaned out the two inlets to the pond. Our pond looks better than ever! read more

What a great store and helpful staff. Beautiful koi for sale and well equipped store, not just ponds, fountains too! Highly recommended, great resource read more

Pond Clean-Out and monthly maintenance. The San Diego Pond and Garden team was safe, professional and has answered all our many questions over the years. They have provided exceptional care and guidance of our Koi and turtles. The Koi and turtles are so happy now and we are happy to be able to see them again. We have been with this company for over a year and they have provided exceptional service and stand by there work. We feel safe with the team that is San Diego Pond and Garden Thank you Jeff read more

The pond cleaning team work very hard and efficient. I will be using them to clean my pond again and recommend the San Diego Pond and Garden. read more

They were vey helpful in guiding me through the process to setup my pond. I was give some guideline in building my pond and if I have any questions I can call them to request more information. read more

Steve came out to consult on the koi pond we inherited when we bought our new house. He gave me a thorough walkthrough including instruction on pond maintenance and how the equipment works, and answered all of my questions. We look forward to a long relationship with this company. read more

San Diego Pond and Garden - Koi pond. - Nurseries & Gardening Near Me - Poway, California

I have had 4 koi ponds over the past 18 years. Been working with the crew at San Diego Pond and Garden for over 10 years and they never fail to amaze me. Their customer service is top notch and they actually care about my needs and concerns. The owner Steve goes above and beyond every single time. I highly recommend these guys, they are friendly and knowledgeable. Just today, the owner Steve came by my house after he saw the concern on my face when I went into his shop for some pond care products. I was concerned because I have a new pond (about 4 weeks old) and I am struggling to get the water levels all balanced. So Steve offered to come over and check it out (he did not even build this pond). After he looked at it, he made recommendations and I made the changes immediately and within the past 5 hours my water is much clearer and levels are better than they were in the prior 4 weeks. A+ customer service read more

San Diego Pond and Garden - New pond - Nurseries & Gardening Near Me - Poway, California

I'm so happy that the San Diego Pond and Garden is in my neighborhood. The staff is very friendly and help me care for my fish and pond. Steve the owner dropped by for a consult and I felt much better about caring for 18 koi that I know nothing about. Yesterday Matt did an excellent clean-out. He was very careful and answered questions so I could understand and showed me further what to do. Thanking you for leaving my property clean. I definitely recommend this company to anyone with a pond or aspiring to get one. Mahalo! read more

San Diego Pond and Garden - Nurseries & Gardening Near Me - Poway, California

After a difficult year of service from San Diego Pond and Garden, I've decided to update my Yelp review because we have decided to hire another pond service company. Their customer service has been terrible. After the pond clean-out, we had maintenance once every two weeks during the summer season and once per month during the winter season. Also, shortly after the pond clean-out, the water never remained as clear as when it was cleaned out. It quickly clouded back up but the company insisted the cloudy water was a sign of a healthy pond. Per their instruction, we even purchased Algaecide from them and poured that into the pond once a week to help prevent the algae growth. I'm not a pond expert so I chose to believe the pond company we had hired. In addition to poor water clarity, their customer service was awful. It is bad when you need to call the company to ask for the invoices. I don't like paying hundreds of dollars in one month but I was forced to on occasion when the service company didn't send monthly invoices on time. I found myself constantly having to follow up with everything I needed from the company. The responses were also delayed if you needed service/maintenance. There was an incident where I needed service on the pond (re-drilling holes in our rainfall due to calcium build-up). Our pond maintenance was also due, so I asked the office staff if we could schedule a one-time visit where they could re-drill the holes and perform maintenance on the pond in order to avoid being charged two separate visits (kill two birds with one stone). The office staff said yes that would be fine. After a couple months, I called because I received an invoice with a charge for two separate visits. I called the office person I spoke with previously and learned she was no longer with the company. I then spoke with the owner, Steve, and informed him of the situation. Steve stated their service techs and maintenance techs are completely different. The maintenance techs don't have the tools for the service visits. Steve said he would honor what his office staff had communicated and charged me for the one visit which I was thankful for. However beware, if you need both maintenance & service on your pond, you will be charged for two separate visits! I don't understand why the service techs couldn't also perform maintenance; I can understand the other way around. There were a few instances I was home during the day when the company was performing maintenance on the pond and they didn't know I was home. They stayed no longer than 5 minutes to perform maintenance on the pond (not exaggerating)! In conclusion, expect poor customer service, being nickel and dimed, and delayed responses when you follow up for a service/maintenance request UNLESS you state that you are going with another pond company; they are quick to send you that last invoice. read more

This company does not stand for customer service! One of the employees there personally wrote down all of the sizes and equipment I needed to build a pond in my back yard and when the liner didn't not fit from his employees recommendation the owner would not exchange or return it. I was told "Oh well try and sell it on ebay and buy a new one" - keep in mind i paid over $300 for the first one. Also, before purchasing all of the equipment I was given a quote in writing and when I purchased the equipment a few days later the cost was over $500 more than my quote. This company is not trustworthy and has horrible customer service. Use caution when trusting what they say. read more