Well, yesterday was a particularly tiresome day with my neck... I popped a pain pill and dozed off around 10:30pm. My eyes opened to the tune of SuperMan. It's Not Easy by the FIVE FOR FIGHTING, and I literally rolled out of bed and began with my yoga stretches and poses. Then I jumped on my WITHINGS BODY CARDIO smart scale and took my reading and then entered my closet and grabbed my 800 gram Turkish Cotton bathrobe (waterworks) and my ugg slippers and navigated myself towards the bathroom and reached inside the shower and turned on the body sprays (2) and the hand shower(1). I continued disrobing and entered the shower and began scrub-bing, and then I grabbed my Sonicare and dollop-ed toothpaste on and began scrub-bing my teeth and tongue Next, I scrub my scalp and turn on my rain shower and rinse. I reach out and grab my bathsheet 800 gram (Water Works) and towel off and then reach for my bathrobe 800gram Turkish Cotton (Water Works) and slip on my slippers (ugg). I enter my bedroom and enter my closet and begin selecting something comfortable but warm for this mornings session of physical therapy with Brian. I thumbed thru my long-sleeved tee's and choose a vintage striped tee in kelly green and royal blue.(polo circa 2012) and then oversized Chino shorts with draw string and button and zipper in weathered navy (polo circa 2010) and my full zip tennis sweat shirt in white and Wimbledon green (polo circa 2009) and my trusty pair of Sperrys in weathered navy. I walk into the kitchen and prepare a cup of hot tea with organic honey and a slice of cinnamon loaf and return to the bedroom, and take my prescriptions. I'm heading to San Gabriel Valley Physical Therapy about 8:20am. and find myself running upstairs towards the studio. This morning, I work with Brian and discover a new sense of recovery. I'm working through my stretches and poses, and then.... oh joy! Traction! I love me some traction ! I place in my ear buds and turn on some instrumentals and close my eyes and began to drift. My session was completed and I head up to the counter and check if my referrals have been sent. Sadly they have yet to be sent and so I thank everyone and I am told that I would be notified and wished well. read more

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Sure this place is a little older and run down compared to other facilities I have been to, but after several appointments with 2 different therapists, I found that they had decent service and I decided I would continue my care here since the location is also convenient. Today, everything changed. I had an appointment with another therapist, Ivy. When I arrived to my appointment there were two other patients in the lobby. One of the patients asked the receptionist to use the restroom and proceeded to go inside. Ivy came out and called that patient's name. Since the receptionist had stepped away, I informed her that he had stepped into the restroom. The patient came back out into the lobby, and I told him that they had called his name. He proceeded inside and told Ivy his name. Coldly, she said I have other patients here and proceeded to ignore him. He expressed how he had just stepped away to use the restroom there in their facility and had let the receptionist know. She essentially had a 'you snooze, you lose' response. This is no way to treat anyone, let alone someone older. She then called my name but before I could even offer that the patient go ahead of me, he asked to cancel his appointment and walked out - rightfully so. I proceeded to follow Ivy inside. Boy, was that a mistake. She had a terrible bedside manner and was incredibly rude. 1 to 2 minutes into the appointment, I told her I was also leaving and proceeded to walk out. No one should be treated like this especially by someone who claims to be a healthcare professional. Having worked for healthcare facilities in the past, what providers tend to forget is that patients do have a choice about where they receive their care. I asked that the receptionist see to it that none of my future appointments be with Ivy. But after witnessing and experiencing such terrible service and blatant disrespect, I choose to no longer be a patient here and will look for another facility to go to. Today, Ivy exhibited inexcusable behavior including disrespect towards an elderly patient, zero interpersonal skills, and a total lack of empathy for those that are there for PT and are very likely in physical pain. Common courtesy and decency went out the window. Ivy's behavior was completely unacceptable and she has no business working in patient care. As a result, this place will no longer call me their patient. I cannot in good conscience support a business that employs someone like this. ____________________________________ Update: I received a text message from the receptionist and asked that the office manager please call me. Scott, the office manager and I spoke about the situation. I can say that he expressed genuine concern and understood that the situation could be handled differently. Although, I personally won't be returning, at least I know that the other patient will be in good hands with him. Scott: Wholeheartedly, I want to thank you for calling the other patient and speaking to him to rectify the situation. Thank you for attending to this matter with such care and for keeping me updated. I genuinely appreciate that you took the time to speak with me earlier and will be addressing this with the therapist. read more

It's important to understand that they don't fix you. They just show you how to fix yourself. Physical therapy is an active approach to getting better, as opposed to chiro or massage where you are passive and get worked on. You may leave feeling better but it doesn't last. I went into SGV Phys Therapy with back pain and a limp. Three appointments with Ivy and I felt a little better. But the main thing is I left with a recipe of exercises and a schedule for which to do, how often, how much. Following the instructions and my back is better than it's been in years. read more

This place keeps terrible records and it's extremely annoying how each time a new physical therapist takes your case that it requires more of the same questions and re-explaining the issues. If you need to make an appointment they'll have you leave a message for them to call you back rather than pick up the phone and talk to you. The environment is rather dirty and I can see the buildup of dust in the ceiling vents and the dirt in the carpets. They do wipe the tables down at least so I guess that is alright.... read more

I had this very painful pinched nerve in my neck for a whole month. I went to emergency and they gave me an injection and said it will make me feel less pain, but it didn't. They prescribed me with pain killers, Tylenol, and opioid but it didn't work at all. I went to my primary doctor and she added muscle relaxer and guess what? it didn't work. I had in between 7 chiropractors visits and 1 acupuncturist and it didn't work. I took 5 days off of work and it didn't lessen my pain. I had so many sleepless nights and felt very defeated. My friend said to see Chris from SG Valley Physical Therapy and I agreed to go. He was so kind to squeezed me in and hear my pain then carefully smooth out the troubled area for a while. Later, Chris then put me in this neck stretching device for about 45 mins. Praise The Lord, my pain is gone and as it never ever happened. He literally healed me back to normal again with no pain instantly because Chris knows what he is doing. A nice guy and very understanding of my pain. I trust Chris and feel you all should give him a try. I certainly did and absolutely team Chris. I will definitely be back for maintenance. Thank you Chris !!!! read more

The lack of understanding when dealing with a chronic illness and having to cancel appointments is very terrible for a place that is supposed to help with improving health. They cancelled my appointment because they said I had cancelled too many times before when I was going to make it to this appointment because I purposely scheduled for an afternoon appointment instead of the morning when I'm usually less symptomatic. I had much better physical therapy in the past from previous injuries when I lived in NYC so I know what a reputable physical therapy office is like as well as the awesome PT who worked with my mother after she had a stroke. The other places I've had to go to were also way more understanding of having to cancel appointments when I have a health issue and same for my mom's PT. This place needs to realize they are treating people who have health problems and learn the word compassion. Not to mention that they decided to cancel my appointment that I made weeks ago exactly a week before my appointment and it is nearly impossible to book appointments in the near future at this place. Avoid like the plague. read more

They never pick up the phone and difficult to get a hold to change appointment. I been calling more than 50 times but I never get a hold of the receptionist read more

this place is not consider a physical therapist place...most time you will be left alone and do your own therapy so why pay them when you can just do it yourself at home read more

very very very bad office experience in this office, very rude front desk asian women, no respect to patients, the front desk women are selected to talk to patients who they wanted to talk to. read more

This is a great spot for physical therapy. It's a little bit hidden upstairs in the corner of the plaza. I always drove by here, but never thought I'll come in. I had a car accident about a month ago and have been referred to come here by my primary doctor. My insurance (Medi-Cal) covered all my six sessions. The staff here are beyond kind and down to earth to talk too. Everytime I came in I usually saw Scott, Ryan and Keith. There is a lady that works here too on Fridays. You can schedule all your appointments at once. I love being able to feel comfortable during my therapy sessions. They had me do the same things over each appointment. One exercise particular was very tiring. The best is when Scott sits you down to check everything in your muscles. Overall, you can tell all the workers have a soft spot in their heart to be working here. read more

Took my mom here for her physical therapy treatment. Staffs here are friendly and helpful. Easy to find once you get into the parking lot. read more

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I cannot thank the staff at San Gabriel Physical Therapy enough. About a year ago I showed up I showed up at their office worth my back wrecked from heavy lifting with poor form. I was in such terrible condition that I couldn't stand up for more than 2 minutes without needing to grasp for support. My posture was terrible and my back was weak. I could barely make it through a work day and had to spend most of my free time lying down. I showed up at their door after taking a bunch of prescriptions and going to another physical therapist that basically made things worse. The doctors and assistants were very smart and attentive. The exercises and coaching that were provided gave me everything that I needed to get better. Eventually the pain went away and I became stronger. I was able to spend while days walking and even surf again. I am happy to say that this weekend I was able to complete my first backpacking trip. 26 miles total in 3 days, 1200 ft steep descent into and out of a canyon, all with carrying a 26 lb backpack. No pain. No worries. All thanks to the team at San Gabriel Valley Physical Therapy. read more

Very helpful and friendly staff! Great workouts and flexibility training. Ada, Sow, and Anita are the best!

I bring my mom to this place every week and every week I loathe the days I have to be here. This is the worst place to feel any sort of inspiration or aspiration. When you walk in no one is welcoming or says hello. Especially not the b*tch faced receptionist that always looks like someone spit in her coffee. I mean isn't that a job requirement of a receptionist, to receive clients and welcome them? The therapists don't even engage their patients and would rather talk to each other about lunch options or stained shirts. Most of the time leaving the patients to pretty much do the therapy themselves moving from machine to machine. If you have a choice, definitely skip this "physical therapy" office and go somewhere worth your time and insurance money. read more

Don't go here, it's awful! I've been here a couple of times and it's a terrible facility. Dirty (carpet is smelly, stained, and has an enormous tear in the middle of the floor which goes from one end of the room to the other. A complete hazard! Fish tank in the waiting area is so dark green, that you can't see to the other side of the tank. Disgusting!), unwelcoming (front desk receptionist is rude and unfriendly), unprofessional (receptionist got into a screaming match with a patient at the front desk, which went on for at least 10 minutes with no one trying to stop it), and cluttered (office equipment and supplies stacked haphazardly where patients are doing therapy). On top of all of this, there is very little interaction with the physical therapists. They seem to be overwhelmed with the number of patients they have, or just seem to be bored with their jobs. They do spend a lot of time chit chatting and very little one on one time with their patients. I observed that many patients were left on their own with exercise machines with no apparent understanding of how they were to correctly perform the exercise. It is disheartening that a business that calls itself a physical therapy facility can operate in such an unprofessional manner. read more