I had a great experience working with Dr. Shaine. She really took the time to listen to my concerns…read moreinstead of rushing through the appointment. What impressed me most was how she focused on finding the root cause of my neck and back pain rather than just treating the symptoms. Her treatment plan was highly personalized and tailored to my specific condition. She explained everything clearly, and the exercises and treatments she recommended were both practical and effective. I felt that she genuinely cared about my recovery and adjusted the plan based on how I was progressing. If you're looking for a physical therapist who is knowledgeable, thorough, and truly listens to her patients, I highly recommend Dr. Shaine. I'm very grateful for her help and would absolutely recommend her to anyone dealing with neck or back issues.

I went to R3 twice weekly for more than two months to help my knee recover so that I could get back…read moreto jogging regularly. While making the appointment, I was already appreciative of how friendly and helpful Regina was. (Regina also helped walk me through the process of billing my health insurance.) During the consultation, I was impressed by how thorough the initial assessment was. I've worked with all three physical therapists on staff -- Doctors Jordan, Julia, and Des. They are all so supportive and caring! The exercises are tough at times, as they should be, but I've never felt pushed too hard (More than a year later, and I jog regularly while keeping up with the strengthening exercises that I learned at R3. No injuries!) Mikey and the rest of the front desk staff are also very friendly and supportive, always ready to greet you (and say goodbye) with a big smile!

It was a decent visit. The environment was pretty calm and organized which helped ease my nerves a…read morebit. The front desk person greeted me with a smile and gave clear directions on what to do. I was called in shortly after arriving, and the room was clean with everything laid out properly. The doctor walked in and took their time asking about how I'd been feeling and listened closely without interrupting. They took notes while I spoke and didn't act rushed, which made the visit feel more genuine. After hearing me out, they gave some suggestions and explained why those steps made sense. The assistant was also kind and made sure I felt comfortable throughout the time there. They gave me a sheet with instructions at the end which helped me remember what we discussed. I think the attention to detail made the difference here. It wasn't perfect, but I felt heard, and that's important.

Dr. Alex rocks! You're in good hands here; they're flexible and clearly science based. If I ever…read morebreak my arm again, I know where to go and rehab!

Sterling Physical Therapy and its staff treated me for my osteoarthritis and the difference between…read morenow and when I first started going is like night and day. Initially I was in a lot of pain and now the pain is minimal I would recommend them to any one. Anthony P.

**Update** - Do your research. Check active PT licenses for staff. They do not have a website…read more The health of the patients are at risk and surely an insurance scam. Insurance companies paying a lot of money for very poor service. The one star is because the staff who are walking the patients through their exercises are friendly. But honestly they know nothing about why you are there. Maybe if I was at my third or fourth visit they would have asked. Okay, maybe whoever is looking at the clipboard knows. They also have staff walking around cleansing the equipment however not sure they are actually cleaning where the patients put their hands, I could have missed it. First day is an evaluation day. I was in and out after maybe 15 minutes. Later I thought that wasn't enough time to really get a full history or importantly explain the goals of healing. My complaints are very similar to others who have posted. You walk in and the first question after you give them your name is, "when can you come in for you next appointment". Oh and everything seems to be on paper. Maybe they put it in the computer later, I don't know. On my first day of therapy I questioned the exercises and asked what they had to do with my hand injury. Staff instantly stopped and put me in a room. I sort of felt I was being punished but it seems this is the room you go to when you question anything. The "guy" comes into the room, I guess he is maybe the certified therapist? I don't think he actually ever said his name. He proceeded to tell me about all the connected muscles from my shoulder to my fingers and all the different joints in between. Funny he gave some outrages number of the joints I have in my wrist. He never evaluated my injury, buy what others have said, maybe I am glad he didn't. Also, it seems they start almost all patients on the "body shake machine" which I thought was super odd. After doing some research, this is definitely not what I needed for a hand injury. I noticed when another patient came in later he passed on that equipment. I did the same thing on my second visit, I really did not like it. I found out later this is all the "rave" now a days. I must have been passed to 4 or 5 staff members as I rotated around to each workout machines. Sometimes passed to other staff while at the same machine. Maybe it is good to have so many staff but none of these people really knew what I was there for. Doing 20 reps per machine did not make any sense to me. 20 reps per and your done, how is that really helping anything. This is how things went on my second visit as well. Oh and now I have irritated a previous shoulder injury. Finally got to working the area of my actual injury. The staff started me off with one exercise and walked away, never came back to make sure I was doing it correctly. Next staff came along and helped me a little more. This is actually where an older wrist injury started hurting again. Then went to the water massage bed. I guess this was to relax all the muscles that were just worked, my shoulders. In reality all this machine does it get a little of my upper back and all of my lower back. It did not touch my shoulders or between my shoulder blades. Then the tens unit. They asked me what was hurting. I said my wrist where my previous injury was but not my current injury. Okay, done with first day. I will admit walking into my second visit and was super skeptical but hoping it might be different. I was coming in a little earlier so maybe it wouldn't be too busy and maybe things would go better. No luck. Second visit pretty much went the same way. First thing, go to the "body shake machine". I advised I did not want to do that so they sent me to the next machine. Arm/shoulder stretch. On to the machines. Same thing, 20 reps per and was passed to at least 3 or 4 staff. Then to the waterbed massage, then they asked about the tens, I said nothing really hurt (meaning hand or wrist) and they said "ok" see you next session. I purposely said nothing else and walked out. So what did they miss? Never even worked on the whole purpose of my therapy, my hand. On both my therapy days, I never talked with the person who did the first evaluation. They never came to ask how I was doing therefore did not know how my hand injury was feeling. Due to previous injury flair ups, I will not return. I will wait and talk with an orthopedist and have better insurance to go somewhere else. Also, the cameras are everywhere. A bit odd but maybe they are truly for security, either at night or any complaints about staff or staff complaints about patients. Still a bit creepy. Yes, all companies have cameras, I get it but with all the other concerns it seemed creepy. I never checked if there were cameras in the rooms. If you have gotten this far, I think their therapy is concentrating on the whole body strength and if you are lucky maybe, just maybe that is what your body needs. I will not be returning.

Great therapists , great service , always accommodating , I used their service for about 3-4 months…read morefor frozen shoulder and they helped me a lot .

I was very wary of going to anothwr PT place because I have literally been sent to about 8 or 9…read morewithout any success. I have back issues and they gave me exercises that other places did not have. I also let them know that planks make my back way worse... they listened. Other places made me to planks which made my back pain way worse. The employees are very friendly and showed me on their fake skeleton where the issues with my spine were after I had an MRI and explained what was going on. They gave me more info that I got from the doc after my MRI. Would definately recommend this place!

Highly recommend this place. Been to a few PT clinics and this practice is the most detail in…read morefiguring out what's your issues. Because of this - her sessions a custom tailored to your needs.

This group was so accommodating to me after my knee replacement surgery. I arrived for my first…read moresession with a walker and 2 months later I am walking fine. I received 1 to 1 therapy sessions with Anjanette who was a dream to work with. I've been to other physical therapy clinics and the care I received here helped instantly. My legs were extremely tight and she just knew what to do to give me relief from the achiness of post-surgery recovery. I would highly recommend this clinic if you are needing any physical therapy. The staff is very friendly too! Always polite and willing to work with my schedule.

Very grateful to the team of Optimize Pelvic Health for their caring and supportive place for…read morewomen. I brought my elderly mom and had Jill, a physical therapist, work with her over several sessions. She was always attentive and caring, modifying exercises depending on my mom's ability to do them. Never rushed my mom, always listened to her concerns, and shared her observations for healing. From dealing with their front office to actual treatment, we have been left with great gratitude for both their professionalism and their care for their patients.

Dr. Janet/Optimize Pelvic Health is the most incredible resource for my perinatal clients and…read morestudents. As a birth doula and perinatal movement specialist, I enthusiastically refer my clients and students to Dr. Janet to help address issues like pelvic pain, prolapse, incontinence and so much more. I love that Dr. Janet takes a holistic approach to pelvic floor wellness and has vast knowledge in variety of treatment modalities. She is extremely passionate about her work and is amazing at educating clients about the what and the why behind treatment plans. I know with confidence that any client I refer to Dr. Janet, will be in the most caring and trusting hands. If you need pelvic health support - Dr. Janet is the person you need to see!

Not the Best Experience…read more I understand many businesses are often busy and understaffed, but that should never affect basic patient/customer courtesy and providing decent service. Pros: - Organized - Good upbeat music - Comfortable room temperature - Nice small play area for small kids - Sessions ends w/15 min ice or heat therapy rest Cons: - Highly internally social front desk area, neglectful to patients - No proactive follow-up regarding VM messages & call backs - Sometimes smells stuffy and sweaty with everyone The front desk area often feels like a social gathering, frat-party among the staff, leaving paying customers feeling like an afterthought. Communication and follow-up was disappointing. I left multiple VM messages and spoke with staff over the phone regarding important time-sensitive medical records I needed. Out of about seven attempts, I received only two callbacks, one a couple of days later, and the other several days later. In most cases, I had to repeatedly follow up myself and repeat the detailed messages I left. Suggestions for Management: - Hold the front desk and all staff accountable to provide welcoming and professional service to all patients/customers. - Set clear expectations for prompt follow-through service. - Maybe incentivize good behavior from your staff with Starbucks gift cards or something. - Make sure you have a trusted Office Manager to keep everyone on point. The clinic could benefit from a few simple additions, like a few plants, framed health tips, encouraging quotes or posters, updated magazines in the lobby area, and maybe an essential oil diffuser to keep the workout area smelling fresh and pleasant, especially considering how busy it gets. The QR codes and flyers that are displayed on the walls that encourage us to post reviews would look more professional if they were placed in simple frames, and the QR codes were placed in an easy-to-scan, non-high-traffic walkway area. Overall: Healthcare is about more than treatments and exercises. Studies show that positive interactions, genuine kindness, and feeling acknowledged can improve a patient's emotional well-being and overall healing experience. Something as simple as a smile, warm greeting, or thoughtful gesture, and a pleasant smell can truly make a meaningful difference to someone's mood and nervous system. This clinic has potential, but the overall patient experience needs a massive overhaul. The positive qualities, unfortunately, are overshadowed by poor and careless communication from the front desk area and some of the other PT staff on the floor. Sometimes it feels like no matter who I talk to there, I just feel like another number.

If I could give this place 0 stars I would the worse customer service they call me to confirm my…read moreappointment and never provided the address. I was running late because of the traffic they even called me so I did let them know. Once I got there they refuse to see me! Awful could have said that over the phone I would turn around and go back home!! Better communication! The front desk girl super rude (Latina). Everyone was just standing there and they couldn't see me! Bc I was 10 mins late!!!!

Excellent staff, very pleased with this facility. My sessions were excellent and the…read morerecommendations made by my therapist were very easy to follow up at home.

I had to return this year for some additional sessions. I…read morestill receive excellent care service from the therapist, she really focus on my case. Also, I always had a great experience rescheduling appointments in this business. They are flexible and understand when there are unexpected situations. The place is clean, nice, with all the equipment in excellent condition.

Dear Canyon Springs Post Acute Care Team, I want to extend…read moremy heartfelt thanks for the exceptional care you provided to my brother during his time with you. Your compassionate approach made a significant difference in his recovery. Before his hospitalization, he struggled to walk, but now his labs are normal, and he is not getting sick as easily. Your dedication and support have truly helped him on the path to recuperation. Thank you for being such a wonderful place for healing.

My mother was taken care of here during a two week post-surgery stay after breaking her hip. I…read morecouldn't be more pleased with the level of care that she received while in treatment here. Everyone, and I mean EVERYONE that I interacted with was so kind. My mother was treated with dignity and respect by all the staff assigned to her case. I visited my mother every day and witnessed a wonderful team effort-Nurses, CNAs, LVNs, OTs, PTs, case managers, kitchen and custodial staff-everybody that I interacted with were helpful, patient, and did their jobs with a smile. Even staff not assigned to my mother's case would pop into her room and check on her. The Director of Admissions spoke with me several times and each time I felt confident that my mother was in the right place. I cannot state enough how happy I am with the care that my mother received, the expertise with which it was given, and the wonderful attitudes displayed by everyone. The facility itself is quite clean, and there is ample parking provided you visit after 3:30 (when staff start departing). There is a large physical therapy room that is fully staffed and equipped. Residents have the opportunity to participate in daily group activities (which my mother did). Dietary requests are also given consideration. Communication between the staff and me was excellent. I was kept informed more than adequately. When it came to discharge my mom I was so relieved that many after treatment details-prescriptions, follow up appointment, arranging of home health care-were handled for me. My mother is very happy with how she was treated by everyone here and I am so glad that Canyon Springs was our choice.