Came in to get consultation and treatment for my weak knees. Entering my 30s, my knees started not…read morefeeling the best and occasionally weak (rarely hurting). I wanted to be sure that I was doing the correct workouts, using my legs/knees correctly, and just getting advice. Decided to come into R3 and was met with kindness and care. Physical therapy is not cheap, and I'm really glad that the staff did not seem super pushy or sales-y. They even have a satisfaction guaranteed policy or your $ back which made me feel comfortable getting one of their package. Dr. Des is the one who has been giving me care and it has been great so far. She listens to all my needs/concerns and works with me and my body to remedy the issues going on. It's obvious that she is knowledgable and confident in her education which really shows as she's explaining the stretches and exercises we do throughout our appointments. Lastly, the facility is clean and modern which is a huge plus to me- I have seen the equipment being wiped down between sessions. The overall profession in the facility and staff along with the service the doctor brings, makes me happy about my decision to chose R3 for PT .

Dr Dustin at R3 has been amazing! I had chronic neck pain for over seven years, and after two not…read moreso helpful experiences with other physical therapists, I thought it was something I would just have to live with. I came across R3 through an ad, and I'm so glad I did! Dr Dustin was very thorough in diagnosing where my pain was coming from and took the time to understand my concerns and create a treatment plan tailored to me. My pain has significantly improved, and I'm feeling so much better I also love the app they use as it has the recorded exercises that's assigned for me to do between sessions. The instructions are easy to follow and make it much easier to stay consistent. Joint glides and cupping done at the start of each session is something I had never experienced in physical therapy before but I feel this has helped tremendously with minimizing my pain before doing the exercises each session I'm very grateful for the care and support I've received at R3 and would highly recommend Dr Dustin to anyone dealing with chronic pain! Also just wanted to note all the staff here is extremely nice! Front desk is always so friendly. Highly recommend

This is a *really* bad physical therapy place. The front desk are awesome and deserve praise, they…read moreare definitely the best part of the team. I have actually worked as a physical therapy aide and started physical therapy school, unfortunately didn't finish, but I have a very strong jdea of how physical therapy should be and this place is *bad*. Serving low income patients is tough which is why each patient gets almost no attention and. They're probably doing the best they can, but let me tell you this - I lost my print out of exercises and said they couldn't print me a new one, it was not possible to recreate it. I've worked in 4 clinics and my job often involved storing those and printing those for patients, that's like a doctor telling you you can't see the notes from your previous visit and since exercises are a literal prescription it's very weird. I didn't really get a diagnosis whatsoever, I have literally only continuted going so I'm "compliant" while my doctor tries to find me another clinic. There has been no instruction on exercises but I knew how to do most of them anyways. Unfortunately I don't know if what's going on with my groin will have long term reprecussions. It *is* getting better hence one star but I think that's mostly just time. One of the first things I learned at pt school was that people will naturally heal but your job is to speed up and improve their healing process, and to be able to use assessments to give them an accurate estimate of healing time. I asked them for healing time and they said we don't know. I asked them what's wrong and they said probably strain. I know enough that I think I may have a weird gait, and a weird gait could cause long term issues. It feels like my option is to try to see if someone in my social network can help, pay a cash pay pt out of pocket, or wait until I get better insurance to get good care. If any medical professionals went here (which they won't bc they serve low income) I think they would get scathing reviews. I know they're doing their best and at least Melissa the aide is super nice, but the actual quality of care is *very* bad.

This place is dangerous. This isn't a review so much as a…read morewarning that this place should not be in business. My PA referred me to this place for physical therapy but they should not be considered physical therapists. To keep it brief: 1-I have chronic back problems. Almost every time I visited this place the PT looked at their chart and asked me: "How's your shoulder?" I have to correct them each time and they don't change their regimen whether or not the "shoulder" comes up. 2- The assistant to the physical therapist took me in the first time and told me: "do x,y,z exercises". I said "What are those?" She said "They're these." and pointed to a diagram on the wall. After watching me begin she left to take care of another patient. They have never gone through an exercise with me and they have never made sure that I'm doing it in a way that is safe or healthy for my condition. 3- I asked one PT for a more in depth approach and asked what I should do at home. He told me: "Oh, you can just look up exercises on YouTube if you want anything more." These people should be investigated and have their licenses revoked. Someone is going to get seriously injured from their "Care".

My appreciation and many thanks to the entire team! Dr. Kathleen and Dr. Noly were my primary…read moretherapists. They are great, very knowledgeable and attentive. Their assistants are very kind and well trained. After 12 sessions I am back to normal and sciatic nerve pain is gone. I've got a set of exercises constructed for me personally to keep me pain free. Thank you!

It was a decent visit. The environment was pretty calm and organized which helped ease my nerves a…read morebit. The front desk person greeted me with a smile and gave clear directions on what to do. I was called in shortly after arriving, and the room was clean with everything laid out properly. The doctor walked in and took their time asking about how I'd been feeling and listened closely without interrupting. They took notes while I spoke and didn't act rushed, which made the visit feel more genuine. After hearing me out, they gave some suggestions and explained why those steps made sense. The assistant was also kind and made sure I felt comfortable throughout the time there. They gave me a sheet with instructions at the end which helped me remember what we discussed. I think the attention to detail made the difference here. It wasn't perfect, but I felt heard, and that's important.

I had 19 visits with the staff at Sterling. I'm 77 and had a hip and back injury. I cannot say…read moreenough about their professionalism and friendliness . Coming in early was never an issue. Each session was about an hour and a quarter, ending with a 15 minute backmassage on an automated table. This place is nothing like other therapy locations, and I have been to many over the years. My body is so much stronger, especially my "core" muscles. Thank you Sterling!! D. Robinson

**Update** - Do your research. Check active PT licenses for staff. They do not have a website…read more The health of the patients are at risk and surely an insurance scam. Insurance companies paying a lot of money for very poor service. The one star is because the staff who are walking the patients through their exercises are friendly. But honestly they know nothing about why you are there. Maybe if I was at my third or fourth visit they would have asked. Okay, maybe whoever is looking at the clipboard knows. They also have staff walking around cleansing the equipment however not sure they are actually cleaning where the patients put their hands, I could have missed it. First day is an evaluation day. I was in and out after maybe 15 minutes. Later I thought that wasn't enough time to really get a full history or importantly explain the goals of healing. My complaints are very similar to others who have posted. You walk in and the first question after you give them your name is, "when can you come in for you next appointment". Oh and everything seems to be on paper. Maybe they put it in the computer later, I don't know. On my first day of therapy I questioned the exercises and asked what they had to do with my hand injury. Staff instantly stopped and put me in a room. I sort of felt I was being punished but it seems this is the room you go to when you question anything. The "guy" comes into the room, I guess he is maybe the certified therapist? I don't think he actually ever said his name. He proceeded to tell me about all the connected muscles from my shoulder to my fingers and all the different joints in between. Funny he gave some outrages number of the joints I have in my wrist. He never evaluated my injury, buy what others have said, maybe I am glad he didn't. Also, it seems they start almost all patients on the "body shake machine" which I thought was super odd. After doing some research, this is definitely not what I needed for a hand injury. I noticed when another patient came in later he passed on that equipment. I did the same thing on my second visit, I really did not like it. I found out later this is all the "rave" now a days. I must have been passed to 4 or 5 staff members as I rotated around to each workout machines. Sometimes passed to other staff while at the same machine. Maybe it is good to have so many staff but none of these people really knew what I was there for. Doing 20 reps per machine did not make any sense to me. 20 reps per and your done, how is that really helping anything. This is how things went on my second visit as well. Oh and now I have irritated a previous shoulder injury. Finally got to working the area of my actual injury. The staff started me off with one exercise and walked away, never came back to make sure I was doing it correctly. Next staff came along and helped me a little more. This is actually where an older wrist injury started hurting again. Then went to the water massage bed. I guess this was to relax all the muscles that were just worked, my shoulders. In reality all this machine does it get a little of my upper back and all of my lower back. It did not touch my shoulders or between my shoulder blades. Then the tens unit. They asked me what was hurting. I said my wrist where my previous injury was but not my current injury. Okay, done with first day. I will admit walking into my second visit and was super skeptical but hoping it might be different. I was coming in a little earlier so maybe it wouldn't be too busy and maybe things would go better. No luck. Second visit pretty much went the same way. First thing, go to the "body shake machine". I advised I did not want to do that so they sent me to the next machine. Arm/shoulder stretch. On to the machines. Same thing, 20 reps per and was passed to at least 3 or 4 staff. Then to the waterbed massage, then they asked about the tens, I said nothing really hurt (meaning hand or wrist) and they said "ok" see you next session. I purposely said nothing else and walked out. So what did they miss? Never even worked on the whole purpose of my therapy, my hand. On both my therapy days, I never talked with the person who did the first evaluation. They never came to ask how I was doing therefore did not know how my hand injury was feeling. Due to previous injury flair ups, I will not return. I will wait and talk with an orthopedist and have better insurance to go somewhere else. Also, the cameras are everywhere. A bit odd but maybe they are truly for security, either at night or any complaints about staff or staff complaints about patients. Still a bit creepy. Yes, all companies have cameras, I get it but with all the other concerns it seemed creepy. I never checked if there were cameras in the rooms. If you have gotten this far, I think their therapy is concentrating on the whole body strength and if you are lucky maybe, just maybe that is what your body needs. I will not be returning.

Great therapists , great service , always accommodating , I used their service for about 3-4 months…read morefor frozen shoulder and they helped me a lot .

I was very wary of going to anothwr PT place because I have literally been sent to about 8 or 9…read morewithout any success. I have back issues and they gave me exercises that other places did not have. I also let them know that planks make my back way worse... they listened. Other places made me to planks which made my back pain way worse. The employees are very friendly and showed me on their fake skeleton where the issues with my spine were after I had an MRI and explained what was going on. They gave me more info that I got from the doc after my MRI. Would definately recommend this place!

Highly recommend this place. Been to a few PT clinics and this practice is the most detail in…read morefiguring out what's your issues. Because of this - her sessions a custom tailored to your needs.

This group was so accommodating to me after my knee replacement surgery. I arrived for my first…read moresession with a walker and 2 months later I am walking fine. I received 1 to 1 therapy sessions with Anjanette who was a dream to work with. I've been to other physical therapy clinics and the care I received here helped instantly. My legs were extremely tight and she just knew what to do to give me relief from the achiness of post-surgery recovery. I would highly recommend this clinic if you are needing any physical therapy. The staff is very friendly too! Always polite and willing to work with my schedule.

I was calling to cancel my Friday appointment but no one picks up the phone so I left a voice…read moremessage. The next thing I know, they returned my call but I was busy at work so did not pick up. They ended up cancel both my Wednesday and Friday appointment because "I did not respond their call within one hour." I have been seeing PT at this place for 20+ times and this is how they treat their returning patients. I called numourous times but no one picked up the phone. They have bad customer service and do not treat their patients properly Edit: the employee contacted me and ensure me similar situations will not happen again. I change my rating because that promise

Not the Best Experience…read more I understand many businesses are often busy and understaffed, but that should never affect basic patient/customer courtesy and providing decent service. Pros: - Organized - Good upbeat music - Comfortable room temperature - Nice small play area for small kids - Sessions ends w/15 min ice or heat therapy rest Cons: - Highly internally social front desk area, neglectful to patients - No proactive follow-up regarding VM messages & call backs - Sometimes smells stuffy and sweaty with everyone The front desk area often feels like a social gathering, frat-party among the staff, leaving paying customers feeling like an afterthought. Communication and follow-up was disappointing. I left multiple VM messages and spoke with staff over the phone regarding important time-sensitive medical records I needed. Out of about seven attempts, I received only two callbacks, one a couple of days later, and the other several days later. In most cases, I had to repeatedly follow up myself and repeat the detailed messages I left. Suggestions for Management: - Hold the front desk and all staff accountable to provide welcoming and professional service to all patients/customers. - Set clear expectations for prompt follow-through service. - Maybe incentivize good behavior from your staff with Starbucks gift cards or something. - Make sure you have a trusted Office Manager to keep everyone on point. The clinic could benefit from a few simple additions, like a few plants, framed health tips, encouraging quotes or posters, updated magazines in the lobby area, and maybe an essential oil diffuser to keep the workout area smelling fresh and pleasant, especially considering how busy it gets. The QR codes and flyers that are displayed on the walls that encourage us to post reviews would look more professional if they were placed in simple frames, and the QR codes were placed in an easy-to-scan, non-high-traffic walkway area. Overall: Healthcare is about more than treatments and exercises. Studies show that positive interactions, genuine kindness, and feeling acknowledged can improve a patient's emotional well-being and overall healing experience. Something as simple as a smile, warm greeting, or thoughtful gesture, and a pleasant smell can truly make a meaningful difference to someone's mood and nervous system. This clinic has potential, but the overall patient experience needs a massive overhaul. The positive qualities, unfortunately, are overshadowed by poor and careless communication from the front desk area and some of the other PT staff on the floor. Sometimes it feels like no matter who I talk to there, I just feel like another number.

Excellent staff, very pleased with this facility. My sessions were excellent and the…read morerecommendations made by my therapist were very easy to follow up at home.

I had to return this year for some additional sessions. I…read morestill receive excellent care service from the therapist, she really focus on my case. Also, I always had a great experience rescheduling appointments in this business. They are flexible and understand when there are unexpected situations. The place is clean, nice, with all the equipment in excellent condition.

My mother was taken care of here during a two week post-surgery stay after breaking her hip. I…read morecouldn't be more pleased with the level of care that she received while in treatment here. Everyone, and I mean EVERYONE that I interacted with was so kind. My mother was treated with dignity and respect by all the staff assigned to her case. I visited my mother every day and witnessed a wonderful team effort-Nurses, CNAs, LVNs, OTs, PTs, case managers, kitchen and custodial staff-everybody that I interacted with were helpful, patient, and did their jobs with a smile. Even staff not assigned to my mother's case would pop into her room and check on her. The Director of Admissions spoke with me several times and each time I felt confident that my mother was in the right place. I cannot state enough how happy I am with the care that my mother received, the expertise with which it was given, and the wonderful attitudes displayed by everyone. The facility itself is quite clean, and there is ample parking provided you visit after 3:30 (when staff start departing). There is a large physical therapy room that is fully staffed and equipped. Residents have the opportunity to participate in daily group activities (which my mother did). Dietary requests are also given consideration. Communication between the staff and me was excellent. I was kept informed more than adequately. When it came to discharge my mom I was so relieved that many after treatment details-prescriptions, follow up appointment, arranging of home health care-were handled for me. My mother is very happy with how she was treated by everyone here and I am so glad that Canyon Springs was our choice.

Highly recommended!! Shout out to Rolly's team, nursing team, PT/ OT and all the staff who's taking…read morecare of my grandma right now!! For faster recovery of your loved ones, I highly recommend Canyon Springs! They are very deeply committed to their work and dedicated to providing the best care for their patients! Many thanks for all your assistance and support!!