I popped in on a whim (I'd just dropped off my computer at Mobile Kangaroo across the street)…read morebecause, hey, music store! Ann was incredibly helpful. I had (at the time) a piano I was trying to sell, or even give away, because we're trying to get ready to move, and we couldn't justify hanging on to it any more. Despite the fact that I absolutely was not going to buy anything, she went out of her way to help me figure out how much our piano was worth, and gave me some suggestions on piano movers too.

Really odd shopping experience. We walked in and were told we needed an appointment to look around…read more Not one single customer was in the store. We told the lady we drove 40 miles to the store but she was oblivious. Not a great customer experience at all. Head on over to Colton Piano Gallery down the street. We were properly greeted and treated with respect.

I had an amazing experience purchasing our Hoffman T-128 from here. We worked closely with Mitsuko…read morewho is part of the family that runs this piano store. She was very responsive through email and text and answered all of our questions. We were recommended this place by Opus 1 and came here on a weekday to test out some pianos As we were interested in renting. Mitsuko was incredibly patient with us as we went through each piano and asked many questions. We ended up purchasing the Hoffman and are happy with this purchase and customer service. Mitsuko walked us through the whole process of financing and delivery, she was very transparent. I enjoyed my experience here!

Had nice events at this venue a few times. Owner Mitsuko and her staff were quite warm and helpful.read more

Overall: 5/5 Service: 5/5 Price: Reasonable…read more TLDR; Kevin was very responsive, professional and his pricing was very competitive. The piano has a 10 year warranty and includes a free tuning. ~~~~ At Best Refurbished Pianos, they have a small warehouse in the back filled with all different types of pianos. He told us the difference between refurbished and non-refurbished and his pricing was very reasonable. The first time we went, there were only a couple pianos left but the second time we went, there was a lot more choices because he just got a new shipment. After deciding on a refurbished Yamaha U3, he was able to email us a payment link. (He does charge a small fee for credit card use) They were able to deliver the piano the following week and the movers wore face masks and helped us move it to the location we wanted.

I have multiple piano players in the house and we have been using a digital Yamaha for years. I…read morewanted to surprise the kids with an acoustic piano for a while now. Finally, I found this model published by Kevin from Best Refurbished Pianos. At first, I couldn't believe that I found this authentically refurbished model from Japan, and then Kevin gave me a bit more break on the price and that was it. He arranged delivery 2 days after he had confirmation on the payment, and the whole process was very smooth and the delivery was punctual and professional. My family is very happy with the new elegant YU50SB Yamaha. Thank you, Kevin! I highly recommend Best Refurbished Piano to anyone who is looking for a great instrument at an affordable price.

Having grown up playing a Kawai, I knew I wanted to revisit the brand as an adult. I called on a…read moreSaturday and was able to swing by the showroom that day. The floor had all of the upright and grand models we were interested in; Chris gave us plenty of time to explore them. He also plays beautifully, and was able to bring out the differences in various models. We had some issues with delivery of the piano, to include the states of its initial arrival. Those were beyond the direct control of San Mateo Piano, but they were very responsive and reasonable in finding timely resolutions. Ultimately we are quite happy with our purchase, and would readily buy from San Mateo Piano again.

Andrew was super accommodating when I inquired about purchasing a baby grand. He was also very…read morepersonable and told me about all the services they offered along with differences in the models of pianos. Allowed me to try as many as I wanted to my hearts content, and I'll definitely be back once I'm ready to make my purchase.

Susanna at San Ramon Piano was fantastic from day one. She took the time to really listen to what…read morewe needed and helped us choose the right Kawai digital piano without any pressure. She was thoughtful, super patient, and genuinely kid-friendly throughout the whole process--and she also worked with us to get a great price. We liked the experience (and the store) so much that we ended up starting lessons here too. We've now been coming weekly for a couple of months, and Susanna has been amazing with our 3-year-old. She's patient, encouraging, and great at keeping lessons engaging for such a young kid. Highly recommend both for buying a piano and for lessons.

I was interested in purchasing the Kawai ES120 but wanted to compare it to the ES920. This store…read morecame up nearest to me in a google search, they answered my phone call immediately and in minutes i was in their store trying out their electric keyboards. I was helped by a tall young salesman named Chris (i think) who was knowledgeable about the keyboards letting me know the differences between them. I appreciated not feeling rushed or hustled and was given however much time I needed. He answered all my questions well and politely. I had inquired to another store about their keyboards but they never got back to me so I placed an order with San Ramon Piano instead through their website when I got home. They were prompt and I had immediate customer service helping me out. Within a week my keyboard arrived as they said (and they offered to let me borrow another ES120 till it arrived!) The delivery men were professional, friendly and set it all up for me. It looks perfect in my home and all my expectations were met. Definitely pleased with San Ramon piano!

Our daughter wanted to play the piano. Her teacher suggested renting from this shop…read more We ended up with a great piano that they had for over 3 years. The service was great and the movers (outside company they are using) were also really nice and considerate.

My worst experience with piano brokers!!…read more The service here is very rude. I walked in and talked about the price and financing the piano with Cathie, a Chinese woman. The way she acted was like I was doing something wicked, "we Chinese don't need any financial plan, we pay at one time". How is financing a piano related to citizenship? 不一次性付清不是中国人？ What's more, I started to doubt her honesty when she slandered on other piano dealers and proposed a theory that basically means other piano dealers have "Grade B" piano so that they can sell with a lower price. Even worse, the owner of the store yelled at me and acted like I'm just a pain in his ass. Excuse me? I was trying to give you my money and why do I have to endure all this? I will NEVER, EVER go to this store again!

When the pandemic hit it gave me a lot more time to play my piano. The piano I had was purchased…read moremany years ago, as used and was not in such great shape. We started looking but of course it was not so easy because many places were either closed or scheduled by appointment only. However, we connected with Ron at Piano Exchange who was happy to meet us and schedule a private viewing when it was convenient for us. During our visit it was clear that Ron was very good about being Covid compliant and following all protocol. Ron met with us at the Dublin location. He was very welcoming and knowledgeable. He asked a few questions about what we were looking for and showed us around. He was patient, and I never felt pressured or hurried. There were several pianos I was interested in and one that I had fallen in love with, which is now in my home and is everything you would expect when you purchase a Yamaha. Shout out to our delivery guy who was super detail oriented and clearly had high standards. Thank you so much Ron for helping my husband surprise me!

Carson is very personable and has much knowledge in pianos since he has been in Sales/Management…read morefor many years. No high pressure but tries to find best choice for your needs and budget. He is very helpful to answer any questions! Thanks, Jeff Reber,In Tune Piano Service!

My wife and I stopped by The Piano Store in search of a upright piano. The sales person Greg took…read moretime to explain the different types of pianos and what would be best for us. We were very excited when the piano arrived on time and would like to give Kyoto's to Greg for listening to us and provided the just right unit. Thank you The Piano Store and Greg

I called with a near impossible request of a White Yamaha U1, and Richard immediately went on the…read morehunt and found me one within a day and delivered the next week! I was beyond satisfied with the transaction and would recommend to anyone.