Would give zero stars if I could. Based on their recommendations on the main SJP website we hired one of their dealers who stole from us and many others. Contractor ended up losing license for the third time and is being sued apparently - meanwhile SJP isn't accountable. It's really sad and frustrating. read more

My pool from San Juan Pools, which is directly out of the Eloy factory, has been an ugly eyesore after six months and continues to have discoloration from their inadequate manufacturing process. I have watched the chemical balance like a hawk. They have drained my pool twice to repair it. first, it was a spot sand & polish method, then a complete acid wash and polish and now it's been a year and they have failed to return my calls. Poor craftsmanship and inferior service! In addition to the discoloration, I now have cracks forming due to the lack of proper underfilling of the sand around the pool. DO NOT BUY A FIBERGLASS POOL SAVE YOUR MONEY! read more

The tiles are still broken, the cracks are still there, the tile line is still not level, the repairs are still not done....we are still waiting..and waiting and waiting read more

I bought a fiberglass pool because I THOUGHT I would get a premium product. Wrong! The pool was delivered with defects, warped sides. San Juan Fiberglass Pools sales rep said my installer could fix it. They couldn't. The installation company said they could not straighten out the warp and that it was an issue with San Juan's mold. Now I'm stuck with an expensive pool with warped sides. Please don't make the mistake I made by purchasing an San Juan Fiberglass Pool. read more

San Juan Pools - An example of the bow or warp in one of the sides - Swimming Pools Near Me - Eloy, Arizona

2/3/23 - Had to File with Attorney General's Office and Better Business Bureau, 6 months later, pool nowhere near done and AP Fiberglass Pools has 90% of my money. 11/30/22 - AP Fiberglass Pools Failed the ROC Inspection. Warped Pool Sides. Damaged Property. Case remains open. DO NOT HIRE this company and give them your money. And DO NOT purchase a pool from San Juan Pools. San Juan Pools will not even respond to me. Next I am submitting to Gary Harper with 3 on your Side, Call to Action. Check the ROC first on AP Pools, they had their LLC registered with the ROC in 2019 based off of 5 yrs that Jenna had with a Composite Co according to the ROC docs, had nothing to do with Adam, that is why everything is in her name and not his (not sure how they were able to build pools the previous years, even the ROC couldn't verify the "over 22yrs of experience" on their web site. Less than a year in business and already a Legal Case settled in 2021 from a 2020 debacle that is over 364 pages. Adam does NOT know what he is doing. And that is just 1 of the docs out of 5 attachments the ROC sent me (over 400 pages total, read it 2020A-01641-CHC-ROC Hearing Packet.pdf ). So much more that I found and it is all Public Record (PR-0003250, cost is $15 and well worth it) with pictures and outcome of how they failed miserably, and had to pay fines. The pictures alone of this poor lady's pool & outer structure will make you cringe. I see many reviews on San Juan Pools website of these same issues. Please do your research first, I regret that I believed a single word out of Adam's mouth. Do NOT hire this company. While continuing to go through the 400 pages, I am finding so many of the same problems with AP Fiberglass Pools that others have claimed. They are horrible at responding even before they take your money, and even worse after they take it. And then you are stuck with a company that does not know what they are doing. You will see it all for yourself in the several ROC complaint items listed out. I've compiled over 100 pages now of documentation and over 25 pics of sloppy/questionable work along with empty promises to fix. All sent to the ROC now. I asked for a refund back in April but obviously they ignored me. I dont think they have any cash flow. I've asked them several times to hire another GC to finish the job PLEASE when they wouldn't give me a refund - but again ignored. For my ROC claim, Case# 2022-08805, the Inspection is set for 11/30/22 but the pool area is a mess, nowhere near finished. Adam wont respond to my job abandonment emails & questions, started copying the ROC yesterday and today and sent 13 more pictures. Not that that will do any good. I want a real pool company to finish this! I encourage you to Google the top 5 reasons NOT to hire a small company and you will see the definition of this company. 10/13/22: DO NOT HIRE AP Fiberglass Pools. Update: Check the YELP post on AP Fiberglass Pools. I've added much more info based on the 400 pages of documentation I received from the ROC yesterday, Oct 12, 2022. All of this is Public Record. I will share more after I read through the 400 pages ( 2020A-01641-CHC-ROC Hearing Packet.pdf, license Redacted.pdf, 2022-06557_Redacted.pdf) First Post: DO NOT use this company, Check the ROC folks, they just got their LLC in 2019 and already a case settled in 2021. I am requesting a complete public record doc on the settled case and their prior "22 yrs of exp" history. They are horrible at responding before they take your money and even worse after they take it. I have over 12 pages of documentation and over 25 pics of sloppy/questionable work along with "word salad' promises to fix. I am filing with the ROC as well plus post on Facebook with the pics. I asked for a refund back in April. Just this month I asked them to hire another GC to finish the job PLEASE - especially after they put up this half ass safety fence and my dog ran out front. I screamed, felt like I was having a heart attack. She is a 2yr old lab puppy, curious of new stuff, and a runner. What if this was your child headed for the street? They scratched the heck out of my brand new gate, broke my shed, buried plants under dirt piles, stepped on plants and broke them, its been an awful experience. I have so much more to share, my lessons learned. I encourage you to Google the top 5 reasons NOT to hire a small company and you will see the definition of this company. read more

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I've had great experience with my San Juan Pools "spa". I installed it myself a little over two years ago. Because it is a spa, not a pool, it is covered when not in use. I have not seen any color deterioration and so far so good on everything else associated with it. The older review that shows large spots in the bottom of their pool was probably caused by their sloppy installer. It looks like they didn't take precautions during the install and got sloppy with the grout or concrete when they were pouring or finishing it. read more

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I just had my San Juan pool put in at the end of November I have had nothing but issues with my pool the concrete is cracked and the electrical system cuts off I have contacted San Juan pools of Eloy numerous times and they have not even tried to fix the issue or called back, My next step will be contacting 3 on your side to have this issue result. Pamela Willey read more

So far we have been waiting 14 months and counting for San Juan Pools of Eloy, AZ to resolve our defective pool. There are about a dozen white discolorations on our light blue pool ranging in size from 1ft to 4ft wide. A few months ago Armando was dispatched to repair the spots after we drained the pool and he said they were our fault from poor maintenance and they would easily wash off with acid. They did not because they are patched and repainted spots from the factory where the color match was not correct. You can see the poor repair work underneath where there are gouges. Yes, this pool came from the factory patched all over and the serial number was even filled and painted over so it no longer exists. Armando, their veteran repair person, was arrogant the entire visit and told me, "People pay too much for these pools and then get upset because they didn't read the fine print." Wow. We have spent over $700 so far trying to remedy these issues since they said they were our fault. Beyond that we have have invested countless hours acid washing, time on the phone, missed work, research, etc. Fourteen months after installation, Vladimir came out and acknowledged this was a factory defect and they would repaint those areas but the color would not be the same. The paint repair color is always different he said, lighter or darker. I refused to drain the pool again for another bad patch job. John who manages repairs agreed that to have a pool all the same color they would have to resurface everything, and future repairs would possibly not match again. They have finally agreed to resurface the pool but said the paint is backordered. This is just one more delay in a series of failures to resolve this defective unit promptly, which apparently is not an isolated incident at this factory. Do not buy these pools, and certainly do not have Adam Pawlak of AP Pools be your contractor. Took 4 months and 26 days for completion since contact signing and he has left us high and dry to resolve these issues on our own. On the day they said it was complete the pool was filled with concrete chips, green with algae, and hard water deposits all over requiring us to drain all 10,000 gallons and acid wash the pool ourselves. I could write a book on all the complaints against these two companies so I just stated a few. Still waiting on satisfactory resolution... read more

San Juan Pools - Failed gel coat from San Juan Pools in Eloy, AZ. - Swimming Pools Near Me - Eloy, Arizona

I purchased a San Juan pool approx. 4 years ago (Buckeye AZ). I purchased the pool in June and was told it would be 4-6 weeks for installation. Come October, my pool was still not completed. The installation company Southwest Scapes would show up 1 day a week if we were lucky. Prior to my first pool season, the pool had a leak. We contacted the San Juan and they said its not their problem, its the local person I needed to talk to. So I went through the San Juan sales guy, who said it wasn't his problem, but would let the contractor know. After going through 2 weeks of requests from the contractor, they came out and dug up my yard and said they found the problem. After a few days I noticed the leak was still present. Again I had to go through the same crap for a week or so before they came out and dug up my yard and told me the problem was the drains and they fixed it (they used globs of silicone). By now my swimming season is over and I barely got to use the pool. The 2nd season comes around and I get another leak, this time on the other side of the pool (though I believe this was the original problem the whole time, they were just too lazy to look at all the pluming). The contractor sends out another person who barely speaks English enough to understand where I said the problem was. This guy was the nicest person of the lot and they need to pay him better. As soon as I explained, he knew where the problem was and fixed it w/o tearing up my yard. So come pool season 3, everything is working fine, season 4 we made it through the summer and now we have an empty pool again. This time I tried to contact my local agent, 2 weeks have gone by and I have gotten no response. At this point I am going to contact the BBB and the ROC and request that their license be revoked and that the come and remove this pool and give me my money back. read more

We had our San Juan Pool installed this year. The company that installed it (Kelley's Pool Service) from Safford, AZ was great to work with. The pool was installed level and works well! I give Kelly and A+ for installation. Unfortunately, the gel coat stained right after installation in multiple large spots on the bottom of our white pool which resemble crop circle patterns. We reported it to Kelly's Pool but we do not have a solution to correct this problem. It is clear by the previous post that this is a problem with the San Juan product. The Gel Coat is not part of the San Juan warranty per their disclosure. I personally, liked our Viking pool surface better. The bottom of our stairs has an uneven bottom as well. It also is bowed on the entire left side of the pool. Functionally, it is probably not a problem but makes the pool look cheap. Maybe, fiberglass pools come with advantages but they have their issues as well. We like having a salt water pool and the ease of installation. I can recommend Kelly's Pool Service but the product is just so so. I can not recommend any Tucson area fiberglass pool companies for good installations. read more