Excellent shop, easy parking, great service and good prices…read more I had an unusual request to swap some lenses to make reading glasses with different left and right strengths. They did it quickly, efficiently and for less than I expected to pay.

I actually sought out Dr. Leung through yelp, little did I know she would impress me as much as she…read moredid. I kind of wish I could gate keep this business, but it's a disadvantage to the people who want a good eye doctor. I've been to Walmarts optometrist, Costco's eye exams, and a couple of other optometrists around the Bay Area (Oakland was my last place) they pretty much offered the same type of general service "you don't ask, you don't tell". When I went to Dr. Leung, she had a a two woman team that runs the entire show. They both take you through tests to ensure they are not missing anything. They pointed out that my current glasses did not have the correct prescription for my eyes and the material was not what I thought it was, ( I did wonder about this bc the lens started peeling) I was basically paying for plastic. Dr. Leung is not like Kaiser, where you are pushed out because someone else is waiting. She throughly evaluates you and is very passionate about what she does. I have a slightly rare condition with my eyes, my old optometrist kept getting confused as to why my vision was not returning to normal after my pregnancy was done. When I went to Dr. Leung on my first visit, she called out my condition and was able to help me get the correct prescription. These glasses have been the best pair I have ever received. If you can understand my relief as no doctor has ever brought this up. She had the instinct to say "you look normal, but there's something else behind your situation" and I immediately was impressed. Flash forward the following year, she still has the same spunky personality and all of the special equipment to do everything herself. I asked her why does she have all of this new technology and she explained how she wants to deliver good service and if she can do things without waiting weeks for labs, why not provide that to her clients. It's nice to actually get exceptional service.

I've been a patient of Dr. Flores for many, many years (maybe more that 10 years?) on and off as my…read moreinsurance has changed between jobs. I always have gone back to Dr. Flores because she is amazing, kind, and super knowledgeable. She always takes the time to answer my questions and explain things even when their office is very busy (which is always). It makes me feel cared for and I leave feeling like I have a better understanding about my vision. When Dr. Flores has been unavailable, I've also seen Dr. Lam. One time a couple years ago, I had an eye infection and I was desperate to get some antibiotic drops. For some reason, my insurance wouldn't cover the prescription and Dr. Lam did everything she could to make sure we could find a way to get the prescription covered or at least at a lower cost. While I was at the pharmacy, Dr. Lam made herself available in between clients to call me on the phone and ensure things were working out for me. She even offered to speak with the pharmacist themselves. Last but not least, the office manager Sandra has been amazing over the years with her customer service skills and taking care of my needs. When I called to make my annual appointment, I mentioned I was running low on contacts and wanted to come in to update my prescription and order more. When I went in for my visit last week, she had already put together some trial contacts for me to take home because she knows I have a pretty bad prescription and wanted to make sure I didn't go without contacts since it takes about a week for my contact order to ship. On top that, when I went yesterday to pick up my contact order, she offered me to pull up to the curb and she'd bring the box out to me. She handed me the box and sent me home with a little chocolate! That made my day. Overall, the service here at Flores Optometry is amazing and I will continue to be a patient here forever. The other staff members are always VERY kind and helpful and it seems like they do a great job working together and enjoy working together. It's always a pleasant visit and great vibes. THANK YOU :)

The BEST prescription eyewear I've ever put on. I needed dual prisms in addition to some correction…read moreon my right eye. A search on YELP was my first exposure to Flores Optometry. They had great reviews and are close to home. I just picked up my first pair of perfect glasses from them! They have equipment my last optometrist did not have. Dr. Flores gave me a very thorough exam and worked with me to dial in my very difficult and different prescription. That was last year. This year, the same great customer service and exam doctor. I actually was able to "walk in" and be seen right after 9 this morning. I highly recommend this office for your eye care needs. Oh, they've got a nice selection of brand names...good stuff!

Love love love this place! I am soooo mad i forgot their names but it was an asian guy who checked…read moremy eyes. He was super sweet! Very kind and gave me a lot of feed back about my eyes and overall just in general. Then there was an African american guy who helped me w my glasses. Who went above and beyond do you hear me!!!!! Great great great customer service!!!!!! Love them both!

Extremely rude lady, even though my wife used her Medicare eye med insurance last year, when we…read morestopped in yesterday to see if she could get new glasses, when I said Medicare advantage plan she summarily told us not interested. Today I called and said "eye med" the man on the phone looked in the computer and said , yes your insurance is good. It would have been nice if the "lady?" Yesterday had taken the time to look in the computer, but apparently she did not want to be bothered, but who needs good service, apparently not this place. I will never return to this place

All steps from booking the appointment to scheduling the eye exam and the eye exam were all quite…read morequick. They were quick and concise to answer my questions, checked on the health of my eyes and gave me my updated prescription. I came back a second time a week later for a more thorough exam and they had very informative spiels regarding their treatments.

This is the first optometrist I've ever gone to. The office is located in Pelton Plaza which is a…read moresmall shopping area in downtown San Leandro. The office is in the corner but unfortunately parking can sometimes be very difficult to find. If there is parking, it's metered at about $1.50 per hour. The office itself is pretty small with four chairs for waiting and I think two or three cubicle-like exam rooms. The desk staff are usually pretty nice and accommodating, although I will say I've previously interacted with someone there who seemed really impatient with me which I didn't appreciate (not sure if they still work there now). The optometrists themselves are very professional and understanding, I've worked with two of them before and both were kind and explained everything to me that I needed to know! También ellos tienen traductoras por hispanohablantes. Since the office is small, the selection of glasses was small, too. I've gone before and they had almost no glasses on display, but today they had a bigger selection, just not as much as other places I've seen. They have a variety of brands like Gucci, Versace, Mont Blanc, Prada, etc.. I think the staff can help you select frames that are not on display either since they can access the website of frames. Overall this place has good service for optometry but may be inconvenient to access and can feel cramped at times. The selection of frames on display is OK at best but if you are really picky about your frames, you may want to look elsewhere.

Dr. Christine is very helpful and my appointment went fairly quick. It was easy scheduling an…read moreappointment. There is a good amount of options to choose from as far as frames go and once ordered it comes within 2 weeks. When you pick up she makes sure the fit is right and the lens are good.

Family has been coming here for a while now, but after today's visit, it will be our last. The…read moredoctor herself is great, good personality, good with my kids, it's always been a pleasant experience. Unfortunately, I did leave today's visit with a gut feeling that the doctor unfortunately manipulates how she's going to bill their services to benefit them, not us the customers. My husband and I each have a great VSP plans through our employer and for two exams it should have been covered especially with double coverage, however I left paying $120 out-of-pocket on what should have been zero. I left very disappointed. I am in the HR field and I have an understanding of how Primary and secondary insurances work, but there really was no arguing with the doctor. Definitely disappointed, and because of this experience, we will no longer be going to see her.

I've been going to Family Focus Optometry for over 10 years, and I wouldn't trust my family's eye…read morecare to anyone else. My husband, my children, and I all go here, and we've always had wonderful experiences. They recently moved to a new location. While the outside of the building isn't the greatest, don't let that fool you. Once you step inside, it's the same welcoming, professional office it's always been. All of the doctors are fantastic. My son just had an appointment this week with Dr. Geronimo, and she was amazing with him. She was patient, kind, explained what she was doing, and immediately put my son at ease. It was especially exciting because he was getting his very first pair of glasses! They have a huge selection of frames, so he had a great time picking out the perfect pair. The front desk staff is always friendly and welcoming, the eye exams are thorough, and we've never felt rushed. There's also plenty of parking, which is always a plus. The only minor downside is that the elevators in the building are a bit old, but that's such a small detail compared to the outstanding care you receive. If you're looking for an optometrist who truly cares about their patients, I highly recommend Family Focus Optometry. They've taken excellent care of my family for years, and I wouldn't hesitate to recommend them to anyone.

My family and I have been coming to this practice for the last 2 years, and we've had nothing but…read moregreat things to say! The eye exams are pretty standard and done with a high degree of patient comfort in mind, but the staff go above and beyond to ensure your satisfaction and happiness. Whenever I've needed a prescription or invoice reissued, they are quick to email it over. I highly recommend Family Focus Optometry to all looking for a personable and reliable optometry practice!

I've been going to the same site for sore eyes for years but decided to try this one because it's…read morecloser and I haven't had time to go to my usual. I have ALWAYS got two at the other location but this place cost me more for one than I pay for two! And same brands. This place is way more expensive than the Fremont location with less deals. (Different owners of course) but the people who work here are nice. But I definitely suggest going to a different location price wise.

I was very pleased with their expertise! I made an appointment and even though I arrived early,…read morethey got to me right away! Lucy did a wonderful job with her eye exam! She relaxed me while she went through her assessments. After she concluded her exam, Lisette did a great job of fitting me with the perfect pair of glasses. I can't say enough about this amazing business! Go find out for yourself! Highly recommended.

This was my first visit since I decided to continue seeing the optometrist who had been working…read morepart time at another office. I am comfortable with Dr. Nguyen who is both professional and personable. She explains things clearly and kindly and makes sure I understand my complete eye health. The office staff are also professional, competent and kind. I am impressed with the cleanliness, orderliness, and feel that they all work to keep their patients feeling safe and taken care of. I highly recommend them.

Medical staff excellent, Back office/Front desk horrible. Poor Customer service..Rihanna/Susie need…read moreto be trained on dealing with patients. Training helps staff communicate with clarity and empathy. With the lack of experience leaves the patient confused and frustrated. Beware if you choose this Institute. They demand full payment up front before your surgery.

I was sad to leave Family Focus Optometry because my vision coverage changed within my company but…read moreI was equally as pleased when visiting Dr. Neishi and his assistant for the first time. Sadly, I forget his assistant's name, despite talking to her several times and we also share the same birthday. But we had a good laugh when I first went in because I handed her my paperwork, which I unfortunately forgot to fill out. But afterwards everything went smooth and efficiently. They were able to order me some custom lenses which came in within 1.5 weeks and when I finally decided on the color I received my actual pair within the next few days. Communication was great and while I hear that Dr. Neishi may be retiring next year I certainly hope it's not true.

Very pro. Been going for almost 10 years, and no issues with any appointments or getting new…read moreglasses. Amazing front desk support too!

I reached back out to the office to request a copy of the cancellation notice they given me where I…read moreagreed to it in writing. I kid you not, they emailed the below picture. I have since emailed the office advising them this is not sufficient for patients making an appointment over the phone when they have not been in the office for close to a year, where again when their office called and left a voicemail and I called back to confirm the appointment, they still did not advise of any cancellation fees. This is against CA law and bad practice to impose a cancellation policy based solely on a sign in their office, especially for patients that are scheduled on the phone and confirm on the phone. I have since found a new optometrist and guess what? They text their appointment confirmation so the patient can confirm and guess what's also included in that patient confirmation text? Their cancellation policy!

I have been seeing Dr. Kimberly Haw for two years now. She is super nice and straightforward with…read moreher eye exams. Customer service at Visual Insight is also great whenever you have questions about an appointment. The selection of frames is good - I wish there were more higher end selections, but there is still a good amount to choose from. I've had 3-4 prescription glasses made from them so far. Parking lot is a bit tiny, but this is just a small note!