A friend recommended your shop, and based on your great Google reviews, I decided to bring my car…read morein when my regular place couldn't get me in today. Unfortunately, my experience was very disappointing and left me feeling frustrated and disregarded. I arrived at 9 a.m. and spoke with Justin. I explained that my car was leaking orange fluid, which I suspected was coolant, although it wasn't overheating. Justin said they could look at it today and that depending on the issue, it might be fixable the same day. I made it clear that I really needed it looked at today because my son has a soccer tournament in Atlanta this weekend, and I didn't feel comfortable driving it until it was checked out. Justin acknowledged this, and I left my car with him. I waited nearly two hours for my ride while my car was briefly pulled into the bay (for about 15-20 minutes) and then parked back outside. After that, I heard nothing for the rest of the day. Between 2 and 3 p.m., I tried calling several times but couldn't reach anyone. Finally, around 3 p.m., someone named Mike answered and told me the shop was 2-3 days behind and that no one would be able to look at my car today. I was shocked, as this was never communicated to me earlier. If I had known that, I would not have left my car there and could have made other arrangements. When I mentioned this to Mike, he told me that it "seems like you really need your car" and that I could come pick it up. I asked why Justin hadn't told me this when I dropped it off, especially since I sat there for two hours. Mike said he wasn't my salesperson and that Justin had already left for the day. When I said I'd been trying to call for an hour, he replied that the phones had been ringing all afternoon. When I came to pick up my car, Mike was dismissive and unprofessional. He stood with his arms crossed, offered no apology, and repeatedly said it wasn't his fault. I asked to speak with someone in charge, but he told me no one was available and that I'd need to call the manager tomorrow. After I pressed the issue, he finally brought another staff member over and introduced me by saying, "This is the lady I told you was upset." The other employee explained that the mechanic had pulled my car in only to check whether the leak was oil-related, not coolant, and then parked it back outside. Overall, this situation could have been completely avoided with proper communication. If I had been told that the shop was 2-3 days behind when I dropped off the car, I would have made different plans. Instead, I spent the day waiting, unable to reach anyone by phone, and now had to rush to find a rental car so I could take my son to his tournament. I'm writing this not just to share my frustration but in hopes that this helps your team improve communication with customers. People understand that shops get busy, but being upfront and courteous goes a long way. I truly expected better based on your reputation and recommendation.

I've been a Gateway Tire customer for over 20 years & 5 cars. They have always taken the most…read moreexcellent care of me and my cars! I've purchased tires, go in for tune-ups, big mechanical issues, and this time, brake work and oil change. They have always been very straight with me. They've never suggested any work that wasn't necessary. Their rates are very reasonable and their turnaround time is far better than going to the Ford dealership. They even know me by name! I refer friends and neighbors to Gateway every time someone needs great service!

I recently had work done at Hermitage Tire Goodyear and I couldn't be happier with the experience…read more The customer service is truly awesome -- the team is friendly, knowledgeable, and genuinely helpful from the moment you walk in. They got me in quickly, explained everything clearly, and made sure I understood my options without any pressure. The prices were very affordable. Great people, great service, and fair pricing. I highly recommend Hermitage Tire Goodyear to anyone needing tires or auto service. I'll definitely be going back!

5 Stars is simply Not Enough for this place of business-. In this post Covid era, they truly made…read moreus feel as it was and is all about the customer service and the customer! Let me start by saying we drove in with a large nail in our tire at 5:45 pm on a beautiful Tuesday afternoon -& they closed at 6; they did not hesitate nor frown- instead they respectfully said why Yes we will look at it. Dan& Bill were delightful, professional and respectful. They treated not only us but our 2013 car(yes, I said a 2013 but it is paid for, runs good and can fill up for $25 now) like we were getting a high priced job on a very new car. They simply repaired our tire, and said that is why they are there and told us to get home safely, all with a smile. I can't comment as I usually do on cleanliness (but it looked great) nor can I tell you if they take Apple Pay. Look, I did not visit the restroom nor am I aware of anything else. What I do know, they have customers for life no matter which car I am in! If you need tires, have a problem or simply need a plug- while there are other places near- do yourself a deserved treat and stop by- trust and believe, their smiles and professionalism is worth it! Let me reiterate, this all occurred within 15 minutes of their closing. Thank you Hermitage Tire Center-

I don't think they are necessarily bad but I did buy a Tire a few years back, that felt like it had…read morea big rock in it every time I drove it 25 miles an hour it would bump like it had something stuck in the tire! I took it back. They gave me another tire and it did the exact same thing. I called them back and I said what's going on? Did you put a new tire on for me? Yes, we did. I said well what happened? He said, " it was a defective tire", and "now the second one is defected too?! I said "I need to speak with a manager", he came on and they gave me some top of the line tires. So they made it right! But then I went another time and when the young kid lifted my air filter, he didn't know that he had popped off the screw that holds it on underneath...on the Toyota's, it's underneath so two days later, I have a check engine light come on, I had to take it back. They called me and said we are gonna have to put it on the computer to figure out what's going on with this and that charge will be $95 and I said well it's something you did because it wasn't on before They said well that's the only way we're gonna know what's wrong, so they convinced me I needed to pay, but then I ran into an old friend who is a mechanic.. just happened to be at the same Taco Bell as he was! He said "no call them right away. I know exactly what they did Tell them you want to get your car back and he said bring it to me. I'll fix it", and sure enough he did. He saved me $100 but my goodness do they hire unexperienced young kids, who dont know how to deal with different cars? Arent Toyotas pretty mainstream cars? I thought?! However, I do not think they mean to do something like this. I think it's just the luck of the draw. You have to double check things and have to know a little bit. Otherwise their inexperience can be your loss!

tried to charge me $1400 for brakes. gotta good deal on my tires though, just over $300.read more

Jame Garland and the team did a fantastic job turning my bad luck accident into a great experience…read more They fixed my car in a timely manner, communicated with me on the progress, dealt with my insurance company, and my car looks better than new. I highly recommend this shop to anyone who needs collision repairs. Thank you all!!

i have lived in Old Hickory 30 years. Some people cant drive. i must be a magnet. Been to several…read morecollision centers. The last few and all future needs will always be Apple. Kind,honest and fair. No others considered. Ron Satterfield

I called and got an estimate for new tires. They didn't have the tires I needed but the woman on…read morethe phone was very helpful and recommended I buy them online and make an appointment to install them. I did and it was so much cheaper then all other places I called for an estimate. I had my appointment and it was super fast and easy. The man who checked me in was nice and they texted me when my car was ready.

Needed tire valve stems replaced. Called the Automotive Dept. the day before, spoke w/Paul. They…read moredid not know if they had the correct stems, therefore I had to go purchase them myself and they would install them. I decided to go into the store the next day to have them to remove my tire from the rim, and remove the stem, so that I could have it in hand to ensure that I would be successful in purchasing the correct part. This visit turned into an unnecessary and unbelievable nightmarish event! The entire Automotive team failed to provide me with quality customer service. They were unprofessional, incapable of listening and comprehending, and very disrespectful. Especially Jonathan!! I will exclude Paul because he was the only redeeming factor. Thomas, Jonathan, Michael, and T (female behind the counter) did not represent Walmart in a positive manner. Once Paul convinced me to allow them to help me, they removed the tire from the rim, and discovered that they had the part on hand that was needed. Within 30 minutes they were finished, no charge of course. Thomas performed the work, and despite the disrespect on his part, I felt that he needed to be paid, and so I did. I will be filing a more detailed and formal complaint with Walmart as to how this team treated THEIR customer, since not one of these employee's names are on the building. I refuse to tolerate bad service and disrespect from anyone, and you don't have to, either!! If more people stand up against this type of behavior, perhaps good quality customer service would return!

Stewart was great dealing with from the purchase, and took his time, made sure the balancing was…read moreperfect. Glad I shop local.

Superior Service! They were so patient and kind to me. We bring 4 cars there for service and they…read morewent out of their way to help me with my son's car in another state. They also helped a friend that was in town from another state get her car travel ready after a wreck. This is how you keep loyal customers and we will be loyal to them.

My daughter curbed her tire at school and was stranded there. I thought I'd just throw the spare in…read morefor her but didn't have the right tools or lugnuts because of her aftermarket wheels. Veterans Roadside Rescue saved the day and arrived at the scene within just a few minutes. Tyler was very professional and courteous. I will never use anyone else for towing or roadside assistance!

10/10!!!! My car had a flat tire after some snowy weather and I lucked out with these guys. They…read morewere so thorough, funny, and fully honest about everything -- checked my (pretty much dead) battery as well and walked me through the process of changing my lug nuts due to an issue. They picked up all of the needed parts for me and called me at each shop to OK the prices, dropped my tire off at their vetted shop (after they stood in the cold searching for leaks for over an hour the night before), and put it all together in one single day. Saved my day and made it look so easy... I might not ever have to bug my dad for car advice again!

HORRIBLE customer experience. These people have no idea how to process a fleet car on the…read morepreferred vendor list. The guy then starts arguing with me how it's my fault he doesn't know what to do. Do yourself a favor and head to Discount Tire right down the street. Five times the business when I walked in the door and put me in line right away.

I want to give a good review, but the first time I met this store, I gave my name and info and was…read moregreeted with, "we won't be able to honor your tire warranty because you didn't get your tires rotated enough"...I wasn't even there about getting tires replaced and then they were too busy to let me stay. The next issue was after I had a different car and I went for my free oil change after buying 4 new top dollar tires and they said I needed a new battery for $400 and new brake PADS for $400, not roters, but pads! The girl was trying to show me this great deal they had for all of that to get done. I said No thank you, I'll buy my battery elsewhere if needed and get pads somewhere else too! Nubrakes ended up coming to my home and I got pads AND ROTERS for less than $300! Valvoline had a very nice coupon for Nubrakes, both of which I highly recommend! My next time there was for an oil change and to rotate and balance my tires. Thank our good Lord, my sister's car wouldn't start and when jumping her off, we raised the hood of my car only to find my engine fluid tank was BONE DRY and all my fluids were never filled, looked at, nothing! They had given me paper work saying they did it all! So, if you go to them, double- check their work, they knew I drive 25 miles to work and 25 miles back every single day, and didn't care that they let me leave believing all of it was checked and filled and ready to take on the interstate at high speed back and forth every day! When I called and let them know, it was like pulling teeth to get anyone to care! I explained that I put my trust in them to do the work, I paid them, I had paperwork saying the work was done, and I asked what would happen if my engine needed fluid and my tank was bone dry? He said they would not be able to add fluid without running tests to see if something was leaking, etc., I said well what would I have done if I'm on the side of the road running hot like that? He said, "oh, you could just fill it with engine fluid"...oh, so I can fill it, but he can't? I don't carry engine fluid with me, do you? He was talking out of both sides of his mouth and all I wanted was an apology and my money back of which he said, "oh no, we can't give your money back!"...of course they can't! But, I can warn all of you to double check the work, hold them accountable, sloppy work isn't okay and will not become my norm and it shouldn't be okay with you or their owner, or regional manager, or CEO! I am easy to please, just do the work I paid for, and if you screw up, admit it and apologize! If you want to keep business, make it right for people! You can give their money back, you can give them a coupon for a free oil change next time or a percentage off, or a sincere apology, and then wow them with good customer service and good quality work! Isn't that what you promise as your companies' motto? Maybe you don' t know it? HERE YOU GO: Here is your words, your motto, not mine! Tell it To Me Straight," reflecting their commitment to honest and transparent communication with customers. The company also emphasizes a "WOW" experience, which is a core part of its mission to deliver better-than-dealership service. The only "wow" I had was "wow, they can do that to someone, let them leave with no fluid and say they filled it and then not make it right, but have the customer run to Advance Auto and quickly fill their own tank with fluid so that they can safely go to work the next day, 25 miles away and back 25 miles with peace of mind? And guess what? My car now has a rattle noise on the right wheel...what is going on? Never did they say come back we will make it right, we are sorry, here is a coupon, NOTHING! That is not a good place to do business, how can I trust them anymore?

My family and I have been loyal customers at this location for over five years and have never had…read morean issue until today. Since the recent management change, the customer service has gone downhill. I came in for what should have been a simple repair and was immediately told about all the cars ahead of me and everything going on in their shop, and that they might be able to get to me around 3 PM -- with no guarantee. Instead of focusing on helping me or offering solutions, it felt like I was being made to feel like an inconvenience for even asking for service. I understand places get busy, but that doesn't excuse poor communication or lack of basic customer care. If you can't take a vehicle, that's fine -- just say so professionally. This experience was uncomfortable and disappointing, and because of it, I will not be returning.

I have always had good service at this Mt. Juliet store for the past several years when I purchased…read moremy tires here until recently, on 5/19/26 I took my car in for a simple tire rotation, and it turned into a nightmare. I do not know his name, but he said he was the manager and the paper he gave me only has #44251. He was rude, very argumentative and he lied to me and even the other would not talk to me. He told me there were no issues yet one of the others (thought he had already talked to me but had not) said two lug nuts were stuck. The only ones who took the tire off the car was NTB so they would be responsible. After they got the tires off they took the lug nuts over to a table and did something to them, but their back was to me so I could not see what they were doing. Then they fill the holes with something and put the tires back on. When I left, I took my car to another shop to check my tires out and all 20 lug nuts were tightened down to 140 and should have only been 100 which he corrected the problem. Since NTB w the last one to rotate my tired they more than likely tightened to tight causing the lug nuts to get stuck. I will no longer use this location for my services. I would have rated it a zero but that is not an option. I have never been treated so poorly by anyone in the serevice industry until this ordeal.

The shop was able to get me in same day to replace stuck thermostat. Mechanic clearly explained…read morethe options to reduce cost and did not hesitate to listen to my suggestions. They were able to finish ahead of schedule and get me on my way. They offer military discount which I appreciate!

I didn't have an appointment, I just walked in on a Saturday morning and Mr. Marshall and his wife…read morewere very kind and they said that they will start working on it for me immediately. I was pleasantly surprised with the efficiency and reasonable prices. Thank you again Mr. Marshall, and of course I will be back.