We spent tens of thousands of dollars with NF Landis for new kitchen appliances a few years ago…read morewhen we renovated. We recently experienced an issue with our Monogram dishwasher (water pressure issue), and I contacted NF Landis to assess the issue. During the initial service visit, I paid approximately $275 for repairs that I was told would address the problem. The technician advised that a flow adapter on the line was removed because it was causing blockage issues and confirmed that the dishwasher was not installed incorrectly. Unfortunately, the dishwasher continued experiencing the same issue immediately after the repair. When I followed up with the company to explain that the original issue had not been resolved, I was then informed that an additional repair involving a pressure switch/sensor would be necessary at additional cost to me. This issue and the additional repair were never communicated during the original paid service visit. In a voicemail left for me on April 18, the company owner acknowledged that the dishwasher was still having the "same issue" and stated they would need to order a pressure switch from GE, charge additional labor, freight, and potentially investigate further blockage concerns. At no point during the initial repair was I advised that the original diagnosis was uncertain or incomplete, nor was I informed that the initial repair may not resolve the problem. He also advised that the part would have to be ordered from GE directly, would take 10 days to arrive, and would cost $30 for the part and $25 for freight. I respectfully attempted to resolve this matter directly with the owner. I requested that the company either stand behind the original repair work and complete it properly or refund the $275 I paid, since the original issue was never resolved. The company refused both requests. I believe it is unreasonable to charge a customer for a repair that did not correct the reported issue and then require additional payment for continued troubleshooting of the same unresolved problem. I made a good-faith effort to work collaboratively with the business, but no reasonable resolution was offered. Since then, my husband has purchased the part directly from GE for $18, and it arrived in 3-5 days (not what was communicated by the owner). He replaced the switch with the help of a YouTube video in 30 minutes. Buyer beware before engaging with this company!

Very rude and condescending treatment from woman who worked there. We walked in ready to buy two…read morerefrigerators, one for our garage and one for our kitchen. She could not have been more annoyed that she had to help us. After a few short snippy remarks about questions we had, we walked out. Tried to support a small family owned local business, but to be treated with such disrespect and rude behavior, we could not do it. Who ever you are lady, if you're having a bad day, leave it off the sales room floor. You don't deserve our business or anyones for that matter. Maybe your name is Karen, I don't know but, thats what my wife and I will call you. You certainly live up to the stigma. Be assured we will never step foot in your store, and will share our story to all. Have a nice life Karen. Your sales rep or owner, David, was very nice and helpful over the phone, and the reason we came to your store. David should seriously reconcider allowing you to talk to potential customers. You Karen are rude, inconsiderate, snippy, and just generally not a nice person. Try getting another job or profession where you don't have to talk to people.

CJ Miller was the only store in the US I could find the vacuum cleaner I was interested in. I…read moredidn't know if they were a reputable business or some fake site that would take my money and run. But I went ahead and bought the vacuum - as soon as I hit enter I changed my mind. It wasn't what I needed. I called the next morning to see if I could cancel. First, I learned they are, indeed, a real store. And second, they could not have been nicer or more understanding. They went ahead and cancelled the order no questions asked. If you need a vacuum, buy it from them. If you're buying online, have no fear - they're a real business with real people. If they're a little more expensive, you're supporting a small business. It's worth it.

I can't say enough good things about the team at CJ Miller Vacuum Center. Two years ago, I came in…read moreto have my vacuum repaired as it had lost suction. I was in the office two minutes, and the gentleman quickly greeted me, and asked me about the "symptoms" of my ailing vacuum. He took it into the back room and quickly diagnosed- and cleared- a clog caused by a smaller branch from the Christmas tree that had become lodged around the curved tubing at the base of the canister. When I asked what I owed him for the repair, he said, "nothing". I insisted he take a $20, despite him declining multiple times. Fast forward to today... I returned because my vacuum was once again losing suction. By this time, I had already watched a handful of YouTube videos to break down the vacuum and clear the obvious blockages. The store was busy, but the gentleman evaluating the vacuums was very courteous and patient with each customer. After sharing my vacuum's performance issue, as well as my vigorous efforts to clear any obvious clogs, the gentleman quickly identified a potential clog near the handle of my vacuum. Deftly, he dismantled the handle and, sure enough, there was a clog. Once again, he took it to the back and removed the clog, returning my vacuum in minutes. He plugged it in an immediately the vacuum roared to life and it was clearly working. I was immensely grateful, and asked what I would owe... happy to pay for the rapid service repair. Once again, the gentleman said "nothing" and I needed to insist on a small payment. I was FLOORED that any business would provide an immediate service repair for nothing- and even more amazed that they had done it twice for me, without expectation of payment. From now on, I will be going to CJ Miller for all of my cleaning appliance repairs and future purchases, and recommending them to all of my friends! Wonderful staff- exceptional service!

The quality of their products is superb. Their service is poor. Wouldn't accept a debit card even…read morethough they have signage in the office. Paid for a shower door in October. After the installer came to measure I had a sizable refund due. I have been waiting since Jan 8th. Salesperson and CEO couldn't care less because they already made the sale.

This is a first class company filled with true professionals. My experience with each person was a…read moregreat experience. My showroom salesman, Kevin, demonstrated a thorough knowledge of all of the product lines and made me aware of all of the possibilities for my custom bathroom renovation. Kevin educated me as to the possibilities of the state of the art options to compliment my final choices. It was easy to schedule delivery with Deb and my transaction was completed when it was delivered on time today by Scott. It is a pleasure to do business with people who are dedicated to providing the best in products and service.

I took my 10yrar old Z435 John Deere zero turn mower to Little's, telling them it cuts off when…read morethe blade is engaged and it started making a noise. After they looked it over, the noise was just a loose belt guide, but they gave me an estimate for $3,995 and said the engine needs replaced and other issues, also said it smoked (which i never noticed). Another repair option they gave was to rebuild the engine for $2,889, but said it did not include other non engine repairs. Little's gave me the option of trading my mower in for a new one (comparable to $5k). They offered me only a credit of $228 to cover the work they did finding issues. I declined, paid the $228 and took it to Hensel's Mower Service in Parkesburg Pa., and said the same thing...that it cuts off when I engage the blades. After a week, they said it was done. I picked it up and cut my entire lawn. No issues, no smoke, perfect. Hensel's cost was $399.07...not $3,995. This included them changing all fluids, filters, belts, sharpened blades. PLEASE ALWAYS GET A SECOND OPINION!!!! Little's would have fixed my mower for cheap, then resold for a profit if I would have traded it in for the $228 cost of them 'going over' the mower

I had them pick up my mower to service and repair. called to say it needed a new engine. I told…read morethem it did not. i said to them to sharpen the blades and service it. They did not do any of it. They did replace the belt that was slipping. I am very disappointed that they did not do all that I asked. I have been a llong term customer but now I will not return.

I looked at all the local box stores before going to Maidencreek TV & Appliance and I am extremely…read morehappy I waited. I was in need of all new appliances for my kitchen and at the box stories and I felt like I was better informed than there sales people which left me with little confidence. Maidencreek new what they were talking about, had a much better selection, and after the sale even submitted all my rebates for me!! They even split up my deliveries so I could get my purchases before Christmas.

Excellent experience from beginning to end ;-) Fridge died and Brandon was extremely knowledgeable…read morein selling & setting up a next day delivery. Nick called at 8 am the following morning to give me 2 hr window. He & Jeff arrived right on schedule and proceeded to install and take out old appliance with skill and extreme attention to detail. I actually work for a big box store who couldn't deliver for several weeks & not even the perfect product for my situation, I happen to like Bisque ;-) I am extremely grateful for the excellent team work at Maindencreek. I will recommend them as they were recommended to me...honest, dependable & competitively priced !

Paul and his team do a wonderful job of listening to their customers and creating their dream…read more We have worked with Paul and his team on several projects. Paul is attentive asked appropriate questions and delivers an outstanding product. He is able to take your ideas and find the perfect solution. We would highly recommend them.

Cash and carry customer. I'm so grateful for the staff and Management for spelling out their T&C's…read morere special orders. Their extensive lighting experience and courteous staff make "my day". Anonymous

At first I had my doubts about this shop based on a couple reviews on here, but I'm SO happy I…read moreworked with Ed! We walked in after seeing it while driving by and fell in love with a walnut live edge slab for a countertop. The owner said it would be a few weeks to be ready, and the price was a little higher than we wanted, but we were hopeful it would be worth it. Despite the couple hiccups and delay in completion, the owner was great and only cared about if we were happy. Literally offered to make the changes we wanted with a smile and reassurances that he'd work on it till we were thrilled with what we got. In the end our countertop looks amazing!!! (I'll add pics when installed). We are so happy and will definitely come back. I will admit that their prices are a little high compared to other shops near where we live (state college) but you will walk out with something incredible. 10/10 would recommend

Joe, Ed and John were incredibly awesome to work with. My top has a story and is the most…read morebeautiful conversation piece in my kitchen. It came out exactly as we wanted delivered right to our door. Thank you Trading post!

Many successful companies have achieved success because of their focus on the customer experience…read more These companies invest in training their employees because they understand the impact an employee can have on client satisfaction, repeat purchase, word of mouth and ultimately revenue. This is a review about a company with a good product, but one who is losing customers because of poor customer service. Brian is a customer facing employee, working the counter and helping with orders. Brian was so rude to us on three separate occasions that during our last visit the other salesperson apologized for his behavior. Brian has been such an appalling person in his attitude and the way he handles situations that everyone needs to know not to do business with him, or Delaware Valley Plumbing Supply and West End Hardware as long as he is there. Over the years we have purchased tens of thousands of dollars worth of products here and we have been loyal customers when we could have purchased elsewhere for less. We have purchased faucets, fixtures, shower heads, sinks, toilets, valves, hardware and more. Given this, you would have expected better customer service. We are not the only ones who have had a poor experience with Brian, just read some of the other reviews. We do not recommend this business and will not return as long as Brian is there. The customer experience you provide will ultimately determine your success... right now you are failing us and others.

We just renovated our center city condo unit, a daunting task…read more Thanks to the recommendations of Meredith, our salesperson, we are super-happy with everything we purchased from West End - kitchen and bathroom sinks and faucets, bathroom vanity, medicine cabinet, and chrome hand shower, kitchen disposal, hot water dispenser, and more. Months after the purchase, we noticed that a wire shower basket was not there, even though our contractor had signed for it. Meredith was there for us once again, and sent us another wire shower basket at no charge. We could not be more pleased with West End Hardware's products and, especially, their customer service. We can give them, with no reservations whatsoever, our very highest recommendation.