We spent tens of thousands of dollars with NF Landis for new kitchen appliances a few years ago when we renovated. We recently experienced an issue with our Monogram dishwasher (water pressure issue), and I contacted NF Landis to assess the issue. During the initial service visit, I paid approximately $275 for repairs that I was told would address the problem. The technician advised that a flow adapter on the line was removed because it was causing blockage issues and confirmed that the dishwasher was not installed incorrectly. Unfortunately, the dishwasher continued experiencing the same issue immediately after the repair. When I followed up with the company to explain that the original issue had not been resolved, I was then informed that an additional repair involving a pressure switch/sensor would be necessary at additional cost to me. This issue and the additional repair were never communicated during the original paid service visit. In a voicemail left for me on April 18, the company owner acknowledged that the dishwasher was still having the "same issue" and stated they would need to order a pressure switch from GE, charge additional labor, freight, and potentially investigate further blockage concerns. At no point during the initial repair was I advised that the original diagnosis was uncertain or incomplete, nor was I informed that the initial repair may not resolve the problem. He also advised that the part would have to be ordered from GE directly, would take 10 days to arrive, and would cost $30 for the part and $25 for freight. I respectfully attempted to resolve this matter directly with the owner. I requested that the company either stand behind the original repair work and complete it properly or refund the $275 I paid, since the original issue was never resolved. The company refused both requests. I believe it is unreasonable to charge a customer for a repair that did not correct the reported issue and then require additional payment for continued troubleshooting of the same unresolved problem. I made a good-faith effort to work collaboratively with the business, but no reasonable resolution was offered. Since then, my husband has purchased the part directly from GE for $18, and it arrived in 3-5 days (not what was communicated by the owner). He replaced the switch with the help of a YouTube video in 30 minutes. Buyer beware before engaging with this company! read more

Very rude and condescending treatment from woman who worked there. We walked in ready to buy two refrigerators, one for our garage and one for our kitchen. She could not have been more annoyed that she had to help us. After a few short snippy remarks about questions we had, we walked out. Tried to support a small family owned local business, but to be treated with such disrespect and rude behavior, we could not do it. Who ever you are lady, if you're having a bad day, leave it off the sales room floor. You don't deserve our business or anyones for that matter. Maybe your name is Karen, I don't know but, thats what my wife and I will call you. You certainly live up to the stigma. Be assured we will never step foot in your store, and will share our story to all. Have a nice life Karen. Your sales rep or owner, David, was very nice and helpful over the phone, and the reason we came to your store. David should seriously reconcider allowing you to talk to potential customers. You Karen are rude, inconsiderate, snippy, and just generally not a nice person. Try getting another job or profession where you don't have to talk to people. read more

I dealt with Karen Gana. This was the worst service ever! She is rude and abrasive. Refuses to work with you in any aspect, when what you are working on is due to a problem from the store. I did speak with someone else to fix all her messes and they were nice. However, I feel like it is a little too late and I cannot recommend this business. She also does not like it if you express an opinion such as I don't like this particular model. She does not seem to like older people as she was rude to my mother. I can't find anything nice that she did. I went there to support local and regret it! read more

I recently moved into a new home and had to get all new appliances. After searching around for awhile, I decided I wanted to patronize a mom and pop appliance store. And thank goodness I did! I went in and they were very helpful. Ill be honest I wasn't very picky. Like does the washer wash clothes? And does the refrigerator keep my food cold? I had pre done measurements prior to coming in so that helped a ton! When they came to deliver the appliances I was worried for them. My steps are tricky. They're those half up from the front door and then a turn to go up and then the second set of steps is off the main floor. They got everything in! And they installed it all for me as well. They test everything and make sure it works and that there are no leaks. Lowes and/or Home Depot wont do that! What surprised me the most was that the bumps they put in my drywall they spackled and sanded! Again, my steps are crazy so bumps were bound to occur. And theyll come fix things if they break on ya! Ill definitely be recommending them! read more

We recently bought a freezer from N.F. Landis & Son. The freezer they had in stock had an invisible dent, but they deducted $150 from the price. We bought the freezer on Wednesday; N.F. Landis installed it on Friday and removed the existing appliance for a small fee. The two men who installed everything were very helpful, courteous, and professional. They got everything done in record time. We will definitely consider N.F. Landis again for appliances. read more

Dan Wright is the epitome of excellent customer service. We had some concerns regarding the burners on our new Samsung gas range and Dan went out of his way to answer our questions and concerns. He didn't try to rush us off the 'phone and was very thorough and patient. RC/ME read more

Had a good purchase for our gas stove over 2 years ago that turned bad when it came time for service. The left front burner knob stopped working (stripped from use I guess). Landis came out and replaced a burner valve and knob, however in the process one of the burner switches broke which they said had seized. The service people were here for well over two hours and on the phone with some support line for much of that time. So I'm not sure if the switch seized or there was a lack of experience with servicing our model (GE Profile). Anyway, they indicated they would have to come back another time, but it was still a $340 bill for the visit that did not lead to a working burner. Given our lack of satisfaction with the experience, I contacted the warranty company instead and they sent out their own tech who identified the same switch problem within 10 minutes and came back and quickly repaired the switch assembly. I was left feeling like one service visit was incentivized to take as long as possible for revenue generation, while the warranty service visit (all covered by the warranty) quickly addressed the problem. My bad for not choosing the warranty service initially, but we trusted Landis service would be better. Very disappointed since we purchased from a "mom and pop" store for supposedly better service. read more

Ordered refrigerator, stove top oven, dishwasher, convention microwave this past month. Had refrigerator and stove installed this past week. Two gentlemen that installed everything where fantastic and friendly. I am awaiting dishwasher and microwave, due to back order, but they could not be nicer. Karen helped with everything. Will definitely recommend them. read more

This is the best appliance store in the area! They have a wide selection and an extremely knowledgeable and helpful staff. The delivery and installation team is second to none. Don't put your trust in a big box store to hopefully get it right, go to Landis. read more

Over many years we have chosen to skip the big box stores and to support our local small businesses. We have been delighted with every purchase from NF Landis. Knowledgeable sales staff, competitive pricing, prompt and reliable service will keep us coming back for many years to come. Look no further for your appliance needs. These people are true professionals at every level of your appliance purchase experience. Look no further. read more

While it was fine dealing with them. They showed up on time for the installation. No problems there. I did have an issue with added fees. I paid $250 for the installation of a dishwasher and garbage disposal. During the install I was told it would be an extra $26.50 to "level" the dishwasher. You would think "leveling of the appliance was included in the $250. The leveling was sliding two pieces of wood under the dishwasher. Be wary of extra fees. And be sure to ask ahead of time what is included read more

Just purchased my second appliance from Landis and really had a terrific experience. In the past got burned when I bought appliances from a box store. With Landis, if you need service a local delivery man comes to your house and fixes the problem until it's right. With the box stores, they use a third-party service, in my experience, called a and e, which was generally terrible. Landis' prices are competitive, the sales people are knowledgeable, delivery is fast, installation as seamless, and you're supporting a local store. If you pay cash/check, you get one year extended on your full warranty beyond the manufacturers warranty free. With the first appliance a purchase, a range, I did require service. 18 months after owning the range the heating element failed. Landis' service was quick, responsive, and totally free. Within 24 hours my oven was working again. read more

STAY AWAY! I got their information from Frigidaire.com service because my new refrigerator has a problem with the ice maker. N.F. Landis and Son is a certified repair for Frigidaire. When I called to make an appointment I was first asked if I could PROVE I bought the refrigerator!! And by proof, they wanted the receipt. I said I got their phone number from Frigidaire and that I purchased the refrigerator on line. She puts me on hold and a few minutes later tells me they won't honor the warranty because I purchased the refrigerator online. When I asked WHY that matter, she again said they needed proof I purchased the refrigerator, she then added her "service manager" told her to ask. And for the second time I told her I had a receipt. Finally I lost it, and said I would contact Frigidaire and let them know how I was treated. STAY AWAY FROM N.F. LANDIS AND SON Appliances Inc.. Customer Service is NOT a quality the posses. read more

My fridge broke and I needed a new one. I looked on line at the big name appliance stores (best buy, lowes, etc) they all carry same stuff and are pricey. I was recommended to go to NF Landis from a friend. Not only did I get great customer service and good advice from a knowledgeable salesmen but I got a great price!!! I ended up getting exactly what I wanted! From now on I will only go to NF Landis for my appliances. And I feel good about supporting a small local business. read more

I just had the most wonderful experience at N.F. Landis & Son Inc.! Our old stove broke. Like really broke. We went into N.F. Landis with a VERY strict budget. We walked out less than 30 minutes later extremely happy and now very loyal customers! We could not spend the money on something brand new and it turns out they have USED appliances! They're like new, but gently used, and the one we chose was in our price range! They were awesome, and I would totally recommend them again and again! read more

No thanks. We purchased an appliance that needed installation. We had major problems with the unit from the start due to the installation. We were given a hard time. We wanted them to repair their faulty installation, but they wanted to charge us for doing so!! They should have installed it correctly from the start and then stood by their work, but they didn't! Do you really think Id' buy something from them ever again? NO WAY! read more

If you're buying, everything's great. If you need repairs, they are the pits. I will start by saying every appliance in my home was purchased from them, including the six year old washer that now needs repairs. Well, four visits and two techniciains later, I am out $300+dollars, and the machine still has the same problem I started with. Now they're quoting another $325 to fix the problem. And I'm not sure they actully know what the problem is. They did offer me a credit of $161 - the cost of the"new" parts they have put in to date with the condition that they would return and install the old parts, and take the new parts back!?!? By anybody's definition is this a "credit"? I will say they did not charge me labor on the fourth visit, but again they haven't solved the problem, the machine still isn't fixed and according to them it will take another $325. If they had told me on the initial visit that I needed three parts and it was going to cost $635, I would not have elected to repair the machine. So lesson learned. I will walk away and buy a new one--------but not from them. Consumer beware . read more

We bought a dishwasher at another appliance store that never worked. NF Landis brought the new unit and installed correctly the first time. Their communication was great. They were prompt and professional. read more

Excellent place to buy appliances. They have the best selection of brands, salespeople that listen and are very knowledgeable of product features. Delivery and install done professionally by their own employees, but most importantly they service what they sell. Recently bought a range, refrigerator and dishwasher and had no problem getting the refrigerator replaced as we disliked some waviness on the outside of the case. Have previously bought a washer and dryer there. Prices are also competitive with big box and other appliance dealers. read more

BETTER OFF WITH BIG BOX STORE! in 2015 at the request of our builder, we purchased our entire kitchen and laundry appliances from NF Landis because "they are family-owned business" and "the appliances and products we sell sets us high above the competition" (this is straight from their website) so we didn't mind paying about twice as much as at a big box store. However, in two years we've already had to fix the dishwasher TWICE and the icemaker on the refrigerator REPLACED once, and then finally the entire refrigerator REPLACED (but with the exact same model, which a year in already needed the icemaker REPLACED at our cost of $239 because it was 3 weeks past the warranty!!). In our previous home, we purchased our appliances at a big box store, and NEVER had to have a service call in 20 years!! So NF Landis products (at least their Kitchen Aid products) are a rip-off. So if you want to pay high-prices, get terrible products and service, then NF Landis is your place!! Otherwise, go to a big box store, you will get better products and just as good customer service. read more

This is our third appliance purchase from N.F. Landis. We started out happy but after three purchase with all of them needing repair we are now enraged. (Happy + Happy + Enraged = Two Stars) This last repair was did us in. After two visits and two parts to fix the appliance it was marked as unrepairable. We were given the offer to exchange for the same appliance. Why would anyone want the same replacement appliance after that model was deemed unrepairable?!?!?! We ended up with a lesser model appliance and was not given the any credit difference between the two appliances and to make matters worse we were required to pay the freight charges of having the replacement appliance delivered! Two star and not going back! read more

I try to buy products and services locally whenever possible. However, I don't like being treated with poor service and bad attitudes when I'm spending my money. There are plenty of other appliance options out there that I will be purchasing from in the future. read more