This is for the pool only through resort pass…read more Booked a daybed on a holiday weekend. when we showed up, we were walked over to a nice corner bed facing the pool that was out of the sun. The staff was constantly around and friendly, and the service was quicker than expected. The fruit platter that came with the daybed was much better than we have received at other resorts with the add in, and the meal and drink cost was on par. What we really enjoyed was that the music was at a relaxing volume, we were given free drinks as the resort wanted all guests to get into the holiday. Having the day bed from 10-6 was more than enough...we used 5 or 6 of the hours. Will definitely come back! Two knocks/challenges - figuring out where the pool actually was posed a challenge. We ended up walking around the massive property for a bit as the front desk was busy when we walked in and there wasn't good signage. When we found the pool all the entrances are locked and need a key card. Fortunately a staff memeber had walked near the gate and let us in.

Given my husband's ambassador status with Marriott-- We have stayed at a lot of Marriott's around…read morethe world. Of those Marriott's stays a fair number of them have been with the JW brand. From my experiences, I would not say that this hotel meets the JW Marriott standards. First of all, the rooms: As an ambassador we do not feel that we were upgraded during our stay. Mind you the hotel was not too busy, as still summertime, so we felt there was an opportunity. We were informed that we were provided a recently updated hotel room when we checked in. From my perspective the hotel room is due for another update or perhaps some touch ups-- when you review my picture, you will see behind the toilet paper roll, a piece of wallpaper was cut out in square and replaced with another square. Furniture is scratched or ruff in the bathroom as well as the living quarters. The sofa has seen better days. The quality of this room is more at a Marriott level. Given the quality of the room for a JW hotel, I knocked some stars off. Plus, the room does not give off high-quality comfort-- the bathroom had a very small shower. The shower door opening inwards, makes it feel even smaller. The bathtub in the bathroom, is a stand tub-- and perhaps even smaller that standard. I would expect a luxurious tub for this hotel. The patio furniture is basic and not comfortable to enjoy the views. Also, some better pillows would be nice. As for amenities-- the hotel only has one pool open for all guests. If you attend the SPA, there is an additional pool. As we were at the hotel during an off-season period the pool was not too busy. Given the number of chairs at the pool, I can imagine the pool being very busy during high season. The hotel's main gym is connected with the SPA. The gym offers a great amount of equipment. There is also a small gym at the pool. There is also a hiking trail at the back of the property which is a great feature to enjoy the mountains. Near the mountains, there is an event space. It looks like a wild west scene which could be great for parties and bbq. To get around the property- you can call a golf cart. Plan ahead as you may have to wait for service. During cooler times, you can definitely walk around the property. If in the back of the property, you do have to walk up hill from the lobby. You can also drive around the property- parking is included in your resort fee. As for restaurants- there are several restaurants on the property. During the summertime, the higher end restaurant, The Lincoln, was closed. Given the closure this restaurant we ate at their more causal restaurant-- the food was good and the service was excellent. This restaurant provides an excellent breakfast buffet- where the food is fresh. This property is place you come to relax, not too work. The rooms don't even provide a desk. The hotel is nestled among the desert scene with view of the mountains and access to trails. You could easily unwind here. Overall, the service was great at the hotel. The staff at check-in, around the pool and at the restaurants. The level of service we experience does match the JW quality.

Updating my review because despite the couple of l inconvenience that i encountered the staff was…read moremore than accommodating. Any issues I had were dealt with by the staff in a professional manner and efficiently. After being here in the heat perhaps they have guest park downstairs to avoid putting their cars in the sun and it's also gated down there. Either way knowing ahead of time you're paying for parking to park remote from your room will be less shocking when you see the size of the resort. The golf carts come very quickly. I also want to say that checking out was also easy. Anyway overall a good stay.

We came for a relaxing birthday weekend. I can say we were pretty relaxed…read more Our room was upgraded with a balcony over looking the adults pool which was nice. The room was comfortable and cool. Sadly the bed needs to be replaced it's pretty worn out. Had excellent water pressure in the shower. Swimming pool was a very nice warm temperature and was extremely busy so we opted to swim in the evening when it was empty. Only down side is that there's barely any light and the deck around the pool is uneven in places. We had room service the first night. Young man that delivered was very nice. The chicken fingers and veg paste was good. The albondigas was terrible. Two meat balls With some chipotle sauce. We ate breakfast every morning and it was good. The hostess and some of the other people acted like this was their first time being busy so it was entertaining to watch them scurry around like they were lost. We ate one night at Prado and the food had no flavor. Loved the smell of the restaurant like mesquite wood burning. The waiter was very nice and friendly. I posted that review on here as well. The entire staff were very friendly and helpful when asked. Never understood what was included in the $45/night resort fee and the parking was $35/night for valet and 30 for self park. So be forewarned add the $80 a night to your room rate. Plus the distance to your room can be quite a trek. Anyways would we stay here again?? Not sure. For the money we might try one of the other resorts around the area. So can't say either way right now.

regular GUY reviews... Mountain Shadows (Scottsdale, AZ)…read moreSignature Premium King, Room 4323, 427 ft2, 1 King Signature Premium Queen, Room 4321, 427 ft2, 2 Queen Beds, 3 nights Cost: $$ ($300 - $599 / night) Take note, this is low season prices. In high season, prices are triple+! */* Final SCORE: 4.5 Last Thoughts: Fresh, mid-20th century style hotel with a lively (maybe too lively?) pool scene, nice golf course and great restaurant. */* */ The Room... (5/5) Bathroom: Spotless, plenty of towels Toilet in separate room with (frosted) door One sink with some counter space Enclosed shower (frosted door) with regular shower head; No tub Frosted pane of glass between bathroom and bedroom regular GUY's opinion: "Why put a frosted piece of glass there at all... ?" The Beds: Beds were comfortable; Linens were clean and fresh regular GUY's daughter says: "The bed was too firm" Extra Features: We added a mini fridge in one of the rooms for $25 extra Coffee maker Layout: Good amount of space, feels like a really large 427 sq ft Comfortable chair with reading light and magazines Dedicated desk space Outdoor Space: Balcony, 2 chairs, side table Other guests could see and hear us Noticed that Residences building guests have open balconies while the rooms in the building across had more private balconies Style: Modern and fresh style throughout View: We had a great pool view with a view of Camelback Mountain !-------- LIGHT Alerts! Bedroom had a decent amount of light in the morning with the blinds to the patio closed --------! */ *... Amenities... (5/5) $48 / night resort fee Wifi, fitness classes, valet are all included Fitness Center... (5/5) Full service fitness center with plenty of machines, free weights regular GUY's son reports: "Used it once, was good" Grub... (4/5) Hearth '61, Rusty's and room service had surprisingly good options (we loved the breakfast parfait) Otherwise, you have to drive or Uber Location... (5/5) Amazing views of Camelback Mountain Scottsdale is a short drive away (watch for those driving cameras though) Parking... (5/5) Included with the resort fee! You can self park. Even though valet is included, please remember to tip your valet :) Pet Experience (5/5) Pets stay free (we brought our shorkie) Pets allowed at Rusty's and the property has plenty of areas to walk your pup including a dedicated pet area Pool... (3/5) Nice size, poolside service, plenty of towels We rented a cabana (4/5), included a fan, tv, some drinks, fruit plate Free seating is first come first service (I noticed people staking out spots early in the morning) While the pool area is nice, it got much too crowded (this hotel participates in ResortPass so there are non-guests using the pool) Random... (3.5/5) Elevators were kinda slow, think there was only one in service in our building NO ice machine anywhere in the Residences building Safety... (5/5) We felt very safe *Teenage daughter walk around the area alone? Yes, the hotel grounds Staff & Service... (4/5) Check-in was flawless (we arrived at 4:15pm) All staff throughout the resort was helpful, friendly and amazing Billing & check-out: When booking, requested the $20 breakfast credit for each person but I'm still not sure it was applied / don't think it was explained that well to me...? ...*

High end service. I found out about this place by playing golf at their executive course! Fall in…read morelove with the views and came back to stay at the resort over the weekend

This stay was completely wonderful, my first wonderful Hyatt experience that met my expectations…read more Yes Daniel was also there at reception but Savannah is the one who checked me in and out and is quite friendly. I booked a bungalow in the retreat area to have access to the 2 other temperature regulated pools. It was beautiful the retreat area is very nice, it's further away from Weft & Warp and the Turquoise pool so it quiet and relaxing. Maydeline at the Spa was very helpful and very in touch with guest needs. One step ahead everytime. Colin really saved the day with making sure we had everything we needed. Brennan was also really helpful at breakfast and bringing us water all the way to the retreat pool. There was a minor hiccup with requesting ice while we were there but they did take care of it and apologized the next day for it not being done promptly, the acknowledgement was great and it really was such a minor thing. They have lots of activities everyday that are included and they also have experiences you can pay for.

This hotel is a true luxury resort in Scottsdale. The entire theme is mid-century modern and all…read morethe rooms feature chairs and pieces by famous furniture designers like Charles Eames and Eero Saarinen. The hotel is inspired by the colorful and folk art influenced works of renowned mid-century modern architect and designer Alexander "Sandro" Girard. The hotel's bio says he was the main source of inspiration for the design of the Andaz Scottsdale. The property is beautiful to walk around, with all the landscaping, flowers and trees; some of them are marked with what kind of plant they are. There are century plants and aloe and various cacti. The fitness center is located at the spa. It has windows which open up onto the pool, which is a more private pool than the main pool. The staff is outstanding. Savannah, who ran the front desk on my most recent visit, is absolutely amazing and really helped with any questions or small issues with my stay. The restaurant is wonderful for the hotel breakfast. I recommend having cocktails there too. You can see a beautiful sunset from the bar. I love the open design of this hotel resort because it makes you feel like you're in the countryside and you can admire the beautiful views of Camelback as you walk around the grounds and hear birds chirping. It's so relaxing. Parking is easy and you can usually find a spot right outside your casita room as the parking circles the hotel. Toiletries in the room smell so good! Lavender with sea salt. It's really like staying in a spa! One of my favorite experiences at this hotel was taking a late afternoon outdoor class at the spa/gym on the large lawn where we did stretching/light resistance training with the the sunset behind Camelback Mountain as the backdrop. It was glorious. I definitely recommend trying one of the classes or "experiences" if you stay here. Some of them you have to pay extra for, but a few of them are included with your room rate. At first glance the hotel interiors and architecture seem extremely simple and minimal, but then you realize it's actually all a piece of mid-century modern inspired art. It's really fun to walk around and admire all the understated design details at this hotel.

Beautiful hotel that we've stayed at a few times while coming out for spring training. It really…read morehas everything you need for a relaxing day by the pool, and it's conveniently located for driving to games, heading into town for restaurants, or exploring downtown Palm Springs. The amenities are great. The gym is well equipped, there are tennis courts, and the pools are beautiful with a nice balance between adult and family-friendly areas. The restaurants are solid as well, which makes it easy to stay on property and unwind. Overall, a really great experience. We would definitely come back again for our next spring training trip.

chose The Phoenician for my birthday getaway over Memorial Day weekend because it is marketed as a…read moreluxury resort. I invited four girlfriends to join me, and each of them booked their own rooms. Unfortunately, after spending four days at the property, I can confidently say this was one of the most disappointing luxury hotel experiences I've ever had. The problems started at check-in. The front desk associate barely engaged with me, offered no overview of the property, amenities, or resort experience, and didn't ask whether it was my first visit. When I mentioned I was celebrating my birthday, there wasn't even a simple "Happy Birthday." I was handed a key and what turned out to be a property map, with no explanation whatsoever. My next stop was the concierge desk to inquire about pool cabanas. I was simply told they were sold out. No alternatives were offered, no waitlist was mentioned, and no effort was made to assist. Instead, I was told to look at an outside website myself. At a luxury resort, isn't the concierge's role to help guests find solutions and make arrangements? When I later asked if the resort did anything special for birthday guests, the concierge emailed me a list of items I could purchase. That response perfectly summarized the level of hospitality we experienced. The room itself was another disappointment. It felt outdated and in need of renovation, hardly what one would expect from a luxury property. Ironically, when I later visited the pool and asked an attendant about cabanas, she immediately offered to place me on a waitlist in case of cancellations--an option the concierge never bothered to mention. The following morning, I spoke with a manager, Alley, about my experience. She apologized and offered a $100 food and beverage credit, which I appreciated. However, when I returned to my room, I discovered something far more concerning: one of the pillows had visible mold on it. Since I don't sleep with pillows, I hadn't noticed it the first night. As I looked closer, I found stains on the bedding, pillows, lampshade, and even areas of the room that clearly had not been properly cleaned. Housekeeping came and changed the sheets and pillowcases, but shockingly left behind the actual moldy pillow. At that point, this had moved far beyond a service issue and into a cleanliness and health concern. I reported everything again to management. The additional response was a $50 credit. At this point, the property had failed in virtually every area that defines a luxury hotel: guest service, concierge support, cleanliness, attention to detail, and problem resolution. My friends who booked rooms experienced similar frustrations with both customer service and housekeeping. We ultimately spent much of our time dining at restaurants off property and even rented a cabana at another resort because our experience at The Phoenician was so disappointing. For a stay that cost me over $2,000, offering a total of $150 in credits felt completely out of touch with the severity of the issues. The amount wasn't the problem, it was the lack of accountability and genuine concern. I rarely leave negative reviews, but travelers should know that this property did not deliver anything close to the luxury experience it advertises. Between the poor service, moldy pillow, cleanliness concerns, and overall lack of hospitality, I cannot recommend The Phoenician. I will also be filing a complaint through Marriott Bonvoy regarding my experience. Luxury hotels are defined by service, attention to detail, and how they handle problems when they arise. Unfortunately, The Phoenician failed on all three.

The moment I walked through the entrance, I was struck by how beautifully the resort blends…read moreSpanish‑inspired architecture with the natural beauty of the desert. Terracotta tiles, wrought‑iron details, and winding garden paths create a sense of intimacy and discovery. It's the kind of place where every corner feels like it has a story. The atmosphere is serene without being silent--soft music, trickling fountains, and the scent of citrus trees drifting through the air. Even as a visitor, I felt instantly transported. The atmosphere is serene without being silent--soft music, trickling fountains, and the scent of citrus trees drifting through the air. Even as a visitor, I felt instantly transported. The food at Royal Palms strikes that perfect balance between refined and comforting. Every dish I tried felt thoughtfully composed--fresh ingredients, balanced flavors, and a presentation that shows care without feeling overly fussy. What sets Royal Palms apart is the overall experience. Even if you're not staying overnight, the property makes you feel like you've escaped somewhere special. The combination of historic charm, lush landscaping, and warm hospitality creates a sense of calm that lingers long after you leave. It's the kind of place where you can enjoy a leisurely meal, wander the grounds, and genuinely forget you're just minutes from the city. A highlight would definitely be the service provided, going above and beyond in all aspects whether an event, check in or needing assistance for something. I had the great pleasure in seeing Madison in action and her work ethic was beyond 100. She is great and a star! Very communicative, efficient and made our stay very welcome! Royal Palms Resort & Spa is one of those rare destinations where the atmosphere, service, and food all work together to create something memorable. Whether you're visiting for a meal, a drink, or simply to soak in the ambiance, it delivers an experience that feels both luxurious and welcoming.

Have you ever dreamed of staying in the hotel room in the middle of a wedding?! If you are…read morescreaming yes, request a casita room. We had to close our shades as the wedding can see directly into our room and the music is LOUD (Chris Brown is blasting as I type and bass, mercy is it bumping.) It was kinda creepy. We could see and hear the entire ceremony. In my reservation I requested a quiet room, and I have quiet room in my Hyatt profile. I don't think that much forethought is put into guest placement. Yes, we are paying pennies compared to this wedding BUT they are not fostering relationships with Hyatt members. (I did mention this to reception and they offered bonus points. Great BUT this is an awful last night.) The room: King Casita is an excellent size! We have a king bed and a rollaway bed and we still have space! The bathroom space is large too! I don't care for a stocked fridge and snacks. It's useless nowadays. We had to ask for a fridge to be brought in. The room is very clean, however there were a few moths flying around the room, which was odd. Pool: the pool is wonderful! We are here on spring break (a very popular travel week) and always found spots at the pool. The servers are the pool are awesome 5/5 stars! Attentive and professional. The food at the pool was great (the burger was the restaurant burger and the whipped ricotta and fruit was yummy). The location is great! We did rent a car but never had to drive far! The valet team is speedy but it's an odd service as the parking spaces are super close. (I was ready to give this place 4 stars but this last night is a stinky way to end the trip.)

Our party of three stayed in a non- renovated villa for 5 nights . Reservation was booked a year in…read moreadvance. Pros: The housekeeping staff were excellent. The parking ample. The new swimming pools were awesome. The queen bed mattresses upstairs were extremely comfortable. The bellmen/golf carts welcoming and friendly. Cons: Check in not very welcoming. Showed my handicapped car tag and asked if a room closer to the lobby area was available and was assigned the furthest room away possible. "We have golf carts..." but, bellmen said they were understaffed. Sofa bed frame broken, took two days before maintenance came with a piece of plywood to place under the mattress to Jimmy rig it. Other than a few inconveniences, we would still recommend this resort. It's close to many stores and the pools are clean.

We really wanted to love the Kimpton Miralina Resort because, in many ways, it gets the important…read morethings right. The property is beautiful, with modern Southwest-inspired design, stunning views of Camelback and Mummy Mountains, clean and comfortable rooms, and excellent food. The staff was consistently warm and attentive, especially Colin (who I believe is a manager--and if he isn't, he should be), our Hecho Libre server Sandra, and the food and beverage manager, whose name we unfortunately didn't catch. The nightly social hour and thoughtful text messages checking whether we needed anything were also wonderful touches that made us feel genuinely cared for. There are also a few easy improvements that could make an already attractive resort even better: covered parking would be a huge benefit during Arizona summers, moving the Canyon Vista daybeds next to the pool instead of the hot tub would make far more sense, and dressing up the large wall at Canyon Ridge with paint, trees, or climbing vines would greatly improve the atmosphere. Unfortunately, all of those positives were overshadowed by one major issue: the pool experience. We rented a daybed at Canyon Ridge because the website describes it as a place to "settle in with a cocktail at the boulder-surrounded Canyon Ridge Pool," which led us to believe it was geared toward adults seeking a relaxing atmosphere. Instead, we discovered every pool is family friendly. As a middle-aged, childfree couple, we book resorts to spend the day relaxing by the pool with good food and cocktails, not surrounded by chaos. Instead, we were treated to wannabe influencers blasting their own speakers over the DJ while filming social media videos, and herds of children screaming, crying, splashing, having Super Soaker fights, and even playing baseball in the pool. Their waterlogged ball flew toward us and other guests several times, creating a safety issue while the parents appeared far more interested in socializing than supervising their children. The biggest surprise wasn't the behavior itself, it was the complete lack of management. There was no pool manager, no one enforcing basic etiquette, and no effort to preserve the experience for everyone sharing the space. A luxury resort shouldn't feel like an unsupervised community water park. The pool also appeared understaffed. We weren't greeted by our server until a server from the neighboring pool noticed we'd been sitting there unattended and tracked her down. When she finally arrived, she acted as though serving us was an inconvenience. On Fourth of July weekend, that's a significant missed opportunity, not only for guest satisfaction but for revenue. Guests who are being ignored aren't spending money on food or drinks. Normally we'd spend the entire day by the pool ordering lunch, cocktails, and snacks. Instead, we left for lunch because we simply couldn't enjoy ourselves in the midst of all that chaos. In fact, when we book a staycation, we rarely leave the property. We intentionally spend money on meals, drinks, and other amenities all weekend, but we found ourselves leaving multiple times because we wanted a quieter, more relaxing atmosphere. That's revenue walking off your property. The most frustrating part is that this problem seems entirely fixable. There is no reason a resort of this size can't designate at least one pool as adults only. Plenty of luxury resorts successfully balance families with adults seeking relaxation. Instead, the atmosphere felt more like a spring break party at a community pool than a luxury Scottsdale resort, with little regard for guests looking to unwind. It's a shame, because beneath those issues is a beautiful resort with excellent food, wonderful employees, comfortable accommodations, and tremendous potential. If management made guest experience a priority by actively overseeing the pool environment and creating at least one adults-only pool, we'd happily give the Miralina another chance. Until then, while we enjoyed many aspects of our stay, we wouldn't return or recommend it to friends looking for a relaxing luxury getaway. The resort has all the ingredients to be exceptional...it simply needs to decide what kind of experience it wants to offer, and what kind of clientele it wants to attract.

Beautiful hotel. The pool is nice. There's an area like it has rocks that u can lay on that hits…read morethe water. We got the Pina coladas and they were delicious. We also got the chips and guac and they were good.

Arrival: Very easy to pull up to valet and get assistance with a cart (I had several heavy bags)…read moreand check in was easy and friendly. There were 2 people at the front desk and the woman who wasn't helping anyone noticed me, made no eye contact and did not bother to offer helping or at least a "we'll be right with you" *Room: courtyard king faced the center of the property so had beautiful views with a spacious patio and 2 chairs. It was clean and spacious with very cute details! There's a mini bar fridge that kept the drinks in there cool but not cold, and it's not cold enough to keep food safely stored so it may be worth the $25 fridge charge (Which I do think is ridiculous for July in phoenix. Come on.) *I was on the 2nd level and its stairs only, so I did get asssistance from the bellhop -- he was so kind, helpful and welcoming! Pool area: Beautiful pool areas with a mix of sun and shade. Get there early if you're particular about where you sit. The water was nice but on a holiday weekend you could see the layer of oil from people's sunscreen etc (to be expected). Pool bar: Full bar you can order food and drinks from. Staff was helpful but they were definitely very busy so very blunt/brief transactional orders. There were servers that were taking orders and delivering but I couldn't tell if it was for everyone only not. I was never approached once in 3 days, and I saw staff actively avoiding eye contact with a few people trying to capture attention. Food: I had steak tacos which were fine, nothing exciting or special, and it doesn't come with any sides. Fries were good and crispy. Insalada salad was very mid (greens, pear, walnut, lemon dressing), and the shrimp was good but 4 medium shrimp for $13. Oats and berries: don't bother. I could tell the cold oats had been sitting on the plate for a while (very stiff, too stiff). It was gorgeous and the berries were great, but it wasn't worth the $. Canal Club: Really great space with the vibe you might expect. It was never quite too busy, and bartenders were attentive and friendly on Saturday and Sunday. Check out: This was not a great experience, but again I'm giving the benefit of the doubt of a holiday weekend. Before even arriving I opted for the late checkout (1pm) and when checking in they even confirmed it for me - great! I spent the morning at the pool but when I went back to my room (after 12) I couldn't get in so I'm locked out in my wet suit. Apparently my key only worked until 11 or 12 but no one informed me I'd need to reset my key (even tho this was confirmed prior to and upon arrival). It was annoying having to wait bc it also ended up taking up the rest of my time and my peaceful weekend ended in me rushing to get cleaned up and out of the room on time for the turnover. In addition, I was trying to make a latte before I left but since the room is slightly sloped (really lol!) the glass under the machine shook off and spilled everyone (for the second time). It was annoying and just added to the hurried checkout. After getting ready to head out I called to see if I could get help with my bags again and they said they were sending someone up and hung up before I could also request my car. I called right back and they got my car # and took care of it, but it still left a bad taste in my mouth. Someone was there very quickly with a cart to help and from there it was smooth and friendly -- just as it was getting help to the room. All in all there are some areas I'd give 5 stars to, some 4, and others a 3. I am big on the service component, so the less desirable interactions leave me wanting to give 3 stars, especially given the cost of staying. I'm being generous because overall I had a good time in my room and by the pool... I will go again on a non-holiday and hopefully be able to update to 5 stars.

I have been a regular customer from its inception. My experiences have always been first rate. I…read moreenjoy blackjack and the dealers have been professional and friendly. While I don't know all the dealers, several are worth mentioning. Faris, Paul, and Karen have made my visits more enjoyable. Little things, like remembering my name, some small details about my family are pleasant reminders of why I choose Talking Stick above all others.

We are local and have been many times to the casino but it was our first time staying at Talking…read moreStick Resort in a room. It was a pleasant surprise how nice the rooms were! Great rates for "play-cation" packages for locals. The Blue Coyote Cantina was a great choice for Tacos & margaritas for dinner. The resort had everything we needed to have a fun time celebrating my husbands birthday! We will be back for a visit again soon! Xo -BB