What a wonderful experience! The last time I was here I was highly disappointed but this time everything went smooth. I'm wondering if it had something to do with coming on a Thursday rather than the weekend. I was called back to my appointment on time and got my service right away (gel manicure.) Most of the color examples were available for me to look through when I got there, even though the one color I wanted was out of stock (go figure) I was able to find a very similar one and was just as happy with it. The receptionists were MUCH nicer this time too. I also enjoyed that it was not super busy so it actually felt relaxing to be there. Brooklyn was so friendly, kept the conversation going, and did such a great job on my nails. She paid attention to detail and did a great polish. She was very patient with me choosing another color and got my nails done right by the ending time of my appointment which was perfect because I had to get somewhere that evening. Shout out to her! read more

Sandal Nail-Spa - Cat eye party nails - Nail Salons Near Me - Sylvania, Ohio

I came here with a couple girlfriends for a birthday get away. The place itself is very clean and modern. The staff was absolutely amazing and sat us all together in a separate room so we could converse. I had Kay and she was so nice and was extremely lovely. They had a bar inside and of course we had to have a mimosa! My nails looks amazing and I'll be calling this place my nail place from now on! read more

Had my first pedicure with Madi and also got my eyebrows done. Very happy with everything! The place is very clean and has multiple services. Madi was nice and seemed very experienced. She explained everything and did a great job! Thanks Madi! read more

This place so amazing! The girls were so sweet. Everything was clean with a great relaxing atmosphere. I got the gel x for the first time and they were very helpful with assisting me in picking the right length and shape. Also got the mini pedi and it was perfect for when you are in a rush. read more

Sandal Nail-Spa - Gel x - Nail Salons Near Me - Sylvania, Ohio

Every service we've had at Sandals has been wonderful. My family and I have had manicures, pedicures, facials, heads spa treatments, and waxings. Everything is professional, high quality, and easy to book. We love it there and are thankful to be regulars. Highly recommend! read more

TLDR: Went in for self care, a gel nail polish removal and a nice manicure; left with thumping nail beds, bleeding cuticles, and feeling emotionally worse.... I'm not a big nail person, so this is an extra special treat for me. I had them done for a wedding, so I needed the gel off. I was feeling very sad already due to sad news as well & needed some special self care. The nail person who did my nails used a grinder to remove gel nail polish, and the manicure was quick and done with little effort or care. My cuticles are swollen and bleeding and my nail beds hurt. I had to drive home with my palms. I left early from dry time because my nailbeds and cuticles were thumping from pain. I'm very disappointed due to how much I felt like I was in a chop and how much more down I felt emotionally after my nails being done. The nail person said, "I like being booked, I like the money." I felt like I was dollar signs, not a person. I cried the way home. I feel like because I'm a novice, I was taken advantage of. If there isn't time, please don't book. Paint job is nice and the conversation was interesting. Hopefully the nail person was having a bad day and will be better on the next person. read more

I have always had the best experience at Sandal Nail Spa. I'm definitely hooked. Great prices and amazing staff.

I have been coming to Sandals since before they moved to their new building and I have never had a bad experience with them. Their website is easy to navigate for scheduling appointments, their salon is always decorated cute and for holidays and it's extremely clean!, their front desk employees are eager to help and they offer a lot more services than an average salon. The nice thing is they have a lot of techs so I recommend choosing "anyone" the first couple times if you're new to help you find one you really like. The owners are professional and extremely kind, as well as all of the massage and nail techs I have encountered. The front desk employees are always nice and offering to help too. One thing I love is the salon is kid friendly and they don't make you feel unwelcome. I started taking my daughter with me sometimes and the staff have been so nice to her. They have her choose a ring from a big case every time (ones shown on her finger in the picture) and they make her feel comfortable to be there. Overall, I highly recommend this salon to anyone, all ages. Thank you for making the experience great! read more

Sandal Nail-Spa - My daughter's first time getting her nails done by a tech. - Nail Salons Near Me - Sylvania, Ohio

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Pathetic customer service and quality. It is only a beautiful building with unprofessional staff. Had an appointment at noon. Was at the front desk (12:08) but the facial aesthetician refused service and kept arguing for long. She claimed she had to serve another client after me (my appointment was an hour long). In past, have been made to wait for long at this spa well beyond 10 minutes! Have had poor service and quality in past but my bad for returning again for this rude and distasteful experience! Never again! Wish I had read the reviews because this place is below par. Not with the money, time and read more

Sandal Nail-Spa - Nail Salons Near Me - Sylvania, Ohio

Sooooo, trans woman here! I was really nervous going to a new place, and after my friend got sick the day of, I had to go in alone. I was doubly nervous because this was my second time ever getting my nails/toes done. (First time in Ohio) So I had no clue on what to expect, what color I needed, and oh yeah, I had a wedding later in the day!! ILANA made me feel so at ease. We even connected on the stresses of teaching ! I never once felt unsafe or uncomfortable during my time with her/at this establishment. As someone who fears new places and just being myself in NW Ohio in general, I was completely relieved to find someone so knowledgeable, supportive, and just overall kind! So grateful for this experience! I will definitely be going back in the future! I know all of this may seem small to others, but this was very important to me.. Also, I asked for an upgrade to gel from a regular polish when I got there and that seemed like no big deal at all! I showed her a picture of my dress and she helped me decide what color to pick out (and advice for future colors!) So happy with the results and I feel wedding ready! Thanks again, ILANA!!! (The other staff I interacted with were also nice!) read more

Update to Owner Response: Being a loyal customer of 3 years I'm aware of how appointment confirmation process. My phone received 3 text message confirmations regarding June 17th appt. So this further proves the company does not like to take accountability. Very disappointing and further confirming the down spiral of customer satisfaction Lately I have been seeing a decline in professionalism and decorum. I have been a faithful customer for the past 3 years but as of late I'm not sure this is the best place of pamper. Most of the seasoned technicians are gone and the appointments are starting to become mishandled. I had a manicure appointment on June 17th, an appointment I made 3 weeks prior but 15 min after arrival i was informed Janessa was not able to perform my manicure. The receptionist claimed she called and left a message but I had NO RECORD of that. Last time a Mishap like this happened the older more seasoned receptionist made sure she got in contact and she left a message as well. The whole situation ruined my pamper day, my time is valuable & that definitely was NOT taken into consideration. When a manager or supervisor was requested the 2 receptionist advised NO ONE was scheduled. So it seems all management leave after 5. This place needs to do better!! read more

I was on a tight schedule while visiting family away from home. I needed my brows done and stopped in hoping for a walk in slot. There was an appointment available in just about 40 mins, but that would have been the time I needed to be somewhere else-the receptionist suggested she could check and see if Heather was able to take me right then. Within 5 mins, I was in the back, and in less than 15 mins after walking in on a Monday afternoon without an appointment, I was out the door. Excellent price, relaxing atmosphere in the back, one of the best brow shaping I've ever had done. Definitely recommend this spot! read more

I have been to this nail spa off an on off for several years. I had an another amazing experience in September 2024 prior to a vacation. By the end of December, after a visit where my nails were sanded down to paper, I am now left with months of growing out nails to a normal length, not even a candIdate for a basic manicure. read more

Today I came in to get my nails done for my bachelorette party. I paid $85 for them. I got acrylic nails with gel matte black polish and ONE finger with a design. The letters look poorly done and my nails are lumpy and not at all smoothed. They took an hour and a half to do. I was thinking of having my wedding nails done here as well as my bridal parties nails but if this is the work being sent out the door of this salon I don't think so. I booked and went here after seeing the website and the nails posted. I want to cry my nails are so horrible for what's suppose to be big one time moment in my life and now I can't book at another salon because everything is booked. Below is the photos of my nails that Lee did and let me go home with after an hour and a half and filing away my skin to the point I had to tell her to stop it hurt so bad. Update: They are having me come in to fix! Hopefully my nails look good for my bachelorette party! Update: go today to get them fixed. Thinking she didn't let the gel cure between coats cause my nails are bubbling and peeling. They look even worse now. Photos below! read more

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I love going to sandals nail spa my go to girl is Wendy she always does an amazing job and very friendly love her work thanks

I came in as a returning customer to get my acrylics filled before going on vacation. I booked three services and all of which were running late. By the time I was done I was literally in my car on the way to the airport then I noticed how bad my nails looked. I immediately called but was put on hold for several minutes. I opted to send an insta DM with pictures of the work and how bad it was so there was proof. They read it and never responded. I called again once I got home and again put and left on hold. I tried IG again that day and a week later, I literally just wanted my polish touched up and to book that appointment without a deposit. No responses. No call backs. So now I offer the warning. They are extremely hit or miss and when they mess up, they will not fix it. read more

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Rita was as sweet as could be, but I paid an extra $20 for callus removal and she on put it on back of my heels not the bottom. My polish is a little clumpy and I bet it will chip off soon. This after having one last 2 Mos and it only chipped off 2 wks ago, very disappointed with todays experience. read more

Sandal Nail-Spa - This is after having callus remover, you can see where it was not applied, for $20 I expect better - Nail Salons Near Me - Sylvania, Ohio

Wendy was my nail tech and was extremely rude. My first time going there and will not be returning. Asked me if I wanted something on my nails and I said no... she continued to do it and I was charged for it. Horrible customer service and would not refund me even though I was charged for something I did not ask for. DO NOT RECOMMEND! read more

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I went in for my first massage ever and Amanda was INCREDIBLE! If something was too rough or uncomfortable she adjusted immediately. It was relaxing and she is so sweet and kind!! I also got a pedicure from Ashlynn and she was just as amazing! She made sure I was comfortable and enjoying myself. My toes look fantastic, she's a perfectionist and her work shows it. I'll be back, and best believe I'm asking for the same girls again!! read more

I started coming here when I would come home to Ohio for the holidays to treat myself to a manicure and pedicure. I found Kim and come to her every time I'm home - she does a phenomenal job and is really personable and easy to talk to. She always does a wonderful job and gives the best color suggestions to fit whatever the occasion. The salon itself has a nice cozy layout. It's never too loud - I've heard it can get crowded but I always make an appointment ahead of time so I've never had a problem being seen right away. Prices are fair - better than what I'd pay for the same services in CA where I live. And I've seen other girls to get my nails done besides Kim, and have never been disappointed by the results. Great place, good location, and wonderful results. read more

Heather always takes care of me. I cannot stress that enough. Still a favorite. An owner that sits side by side with her staff is a diamond in this day & age. Owners that work on the weekends, help clean up, help manage the floor & take care of customers are hard to come across. Business owners like this deserve Recognition. I do not know this owner personally just professional. I admire her work ethics & her business practices. Thank you. read more

Was a customer for about 6 months until they moved to new location. Loved my pedicures up to that point and had no complaints. When they opened new location I went back for a full set. Prices increased drastically. First time there, the lady doing my nails was on phone yelling at someone even though my appt was already 20 mins late starting. No apology when she finally did come get me for my appt. She continued to stop to text someone repeatedly during my appt and told me about her drama. She was very rough on my nails, and they were crooked. My nails literally hurt from her filing them. Told the front desk not to book me with her for my fill. The new person did an ok job, but my nails popped off before my 2 weeks were up. Tried again with a different person. Nails lifted like crazy. Ended up with a nail fungus. Decided at almost $60 for a gel fill it wasn't worth it. Never went back. read more

The new place is very nice and clean. My nail artist was very nice and seemed as if she knew what she was doing. My only complaint is I got powder color on my nails for the first time as I have been told they last longer than gel. I got them as I have back to back weekend events and I am sad to say the color is already starting to peel after 6 days. I'm disappointed that they didn't even last a week. read more

Sandal Nail-Spa - Nail Salons Near Me - Sylvania, Ohio

I went to Sandal nail-spa. I was disappointed to be honest with you, I really had high hopes. My nail tech was super nice, but my Pedicure wasn't very good unfortunately...especially for the money. I brought my own polish, so they didn't have that expensive. I have a few complaints cost for a pedicure is pricey, plus I gave her a 10-dollar tip so on top of cost of the pedicure, it cost me almost 60 bucks (tip and pedicure) for maybe 15-20 mins of her time. She was too quick made me think I was in one of those other places around town the wham bang thank you Ma'am places! So, I search on for a decent place that gives you value for your money and make your Feet Look and Feel Good. Back to what was wrong. My tech rushed everything only to talk to her friends after my pedicure. They do not cover their bowls with plastic that sort of grossed me out. Not that there's anything wrong with that, I'm sure they take the proper precautions. Just an FYI for the ones that prefer covered bowls. Tech did not let my feet soak in the solution to really make my calisis soft and she spent very little time rubbing-getting calisis off. That was a huge waste sorry to say. Pedicure is supposed to let your feet soak to get your feet in shape, I believe that was included in the pedicure I paid for. Then she polished my toes with one of those toe spreaders and didn't check the sides after she was done. So, I was missing polish on a few of the sides of the toes. Very disappointed and really tired of wasting my money. I am elderly and can't do my toes myself, so I have to rely on someone else to do them. Sorry to say they all want to hurry to get done to do nothing but talk. read more

Absolutely impressed with the knowledge of the nail techs here. Jillian noticed my nail beds were really thin (due to radiation treatments I've been getting) and instead of applying the gel polish I was to get, she recommended a different way to go until my nails were in better condition. Thank you Jillian! You rock! read more

Best nail salon in the area! Period! Staff is amazing and knowledgeable! They always go above and beyond to make sure you are happy with your service. Very clean and welcoming environment. Love all of the covid precautions in effect. Will never take my business elsewhere. read more

I went to this place a while back with a friend and felt in love with the place. (I was deleting my pictures and ran across this picture.) Too cute to deleting this one, I decided to share! Just love how they are so participating in all kind of holidays! Very cute, fun and friendly place just being in there! I am now their regular. read more

Sandal Nail-Spa - Nail Salons Near Me - Sylvania, Ohio

Charging extra for service not done, Tried charging me $10 for cut down, i didn't have any cut down.....When i questioned it she said my nails are long it requires more material read more

We were in town to visit family and, I chose here based off convenience. I would say that I was most disappointed in the price. We are from a much larger metro area and with quality salons. I was surprised that here, my nail removal had a charge (for example). I also thought the service I received was ok. Not great. Not the worst. Just average, so I expected average pricing. read more

I have been coming to sandal nail spa for years and I have always been so happy with them. They are open Sundays and it has always been convenient. However, ever since they opened the new place they have been horrible. The last time I went to get a pedicure I had to wait half an hour and the woman that was supposed to do my pedicure was still not done. I finally left and called them back for another appt and they had nothing. They really didn't care or apologize. Every time my mom goes she ends up waiting 15 minutes. I ended up cancelling and finding another place to go and I've always been a regular customer. If they want to run a good business then hire more staff and let clients know if your appt is going to be 15 to 30 minutes late. I am thinking about going elsewhere from now on. read more

My daughter visited Sandals today. She saw Lee. She left mid appointment sobbing after being cut multiple times. She is bleeding in 3 of her finger tips, with gashes in 5 cuticles. I have been to Sandals many times, and am extremely upset to see this was her experience. read more

I sought out to find the best pedicure spot in the Toledo area. Sandals Nail Spa had decent reviews so I booked an appointment for Thursday evening after I got off work and I asked for the technician that gives the best pedicure. I received a call from Sandals Nail Spa on Wednesday asking me if I could reschedule because the best technician had called on sick, so I said ok I will be on on Friday evening. I arrived on time for my appointment anticipating this relaxing and pedicure...well I greeted and asked to pick my color. The technician Julia must have been brand new she didn't have the correct tools for toenail clipping instead she used nippers, when I asked why she didn't use toenail clippers she said she like them because they don't Crack the nail. Well the nippers don't cut a straight line! So I have crooked toenails. Now here is the best part...the leg and feet massage was terrible at best she barely rubbed the lotion in any then when went Julia went to get the hot towels for my legs she came back with towels that looked like they use them to wipe the floors...they were supposed to be white but were very, very dingey. And then she charged me $60.00!!! DON'T WASTE YOUR TIME MONEY SANDALS NAIL SPA SUCKS!!! read more

I originally came here on a Groupon, and was pleasantly surprised at how lovely it was. It's modern, clean, and always bustling. Not at all what I expected. I now regularly come here for eyelash extensions. Props to Amanda and Celia for doing an awesome job and filling the awkward silence on me laying there while you glue hair to my eyelids for 40 minutes! I have yet to walk in and not see this place busy, so my guess is that you'd always need an appointment, however, you CAN book them online, and I love that, due to my distaste of talking to actual humans on the phone. Thanks for enabling me, Sandals! read more

I have been coming here since they opened, Sandals has become a second home. Heather (plus Jack) and the girls are practically family. I trust each of them with my nails, but for the best pedicures go with Sam, and for nail designs Kaitlyn, Krista or Ty - you won't be able to stop staring at your hands!!! I always always get complimented on my nails and I am so proud to brag that I go to Sandals!!! read more

I've came to Sandal's off and on for the last 5-6 years. The place is never beautiful or particularly clean, but the service was great. Over the last year I've noticed the cleanliness has declined, and the service has gotten worse. The techs are very young and inexperienced. Professionalism is out the window...as is the quality. I was there on 9-3 for a no chip. It took 1.5 hours to get a manicure with no-chip polish. INSANE. The nail tech had me hold two nails at a time under the light, so as to "improve quality". The polish was very thick and goopy, the surface of each nail is bumpy and uneven. By 9-6 two nails had peeled. I paid over $30 for this gel manicure. I could have called and spoke with the manager, but I feel the best thing I can do is to never return. Oh, and tell all my friends :) read more

I chose to get my nails done at Sandals based on excellent google reviews, however was very disappointed with the service I received. I was scheduled for a gel mani, and the technician cut 2 of my cuticles to the point of bleeding. In addition, she did not ask how I wanted my nails shaped and ended up cutting them into squares (my nails were rounded before and that is how prefer them to stay). My friend came with me and left with gel under her nails and uneven polish. Our nail technicians gossiped, discussed drinking, and talked negatively about other clients while we were there. Maybe if they weren't so focused on each other they would have done a better job. Overall was very dissapointed with my experience at Sandals and cannot recommend it to a friend. read more

Let me start by saying that the nail tech did my nails was AMAZING! She was friendly and talkative and made sure I was very happy with the outcome of my manicure. Now, for the reason I'm giving 2 stars. The customer service of management here is terrible. We went here as a bridal party and the bride booked the group several weeks ago. She was told a deposit was needed for each person that would be coming ($10 per person). We would get the deposit back if everyone showed up. The moment we got there a woman (I'm assuming the manager that day) game up to the bride and said "hey are you the one that put the deposit down?" And she said "yeah I'm the bride" the manager says "okay well one girl in your party didn't show up and didn't call 24hr ahead so you won't be getting her $10 back, another girl changed what she was getting done so you won't be getting her $10 back, and another girl is going to be than 15 minutes late so you won't be getting her $10" I understand why they have groups put deposits down, they work off commission and want to make sure their techs get paid. My problem is not that, it's the way management handled the whole day. The girl that "didn't show and didn't call" DID CALL 2 WEEKS AGO TO CANCEL. And she called again yesterday when informed of this to make sure they remembered she cancelled previously. The girl who was going to be late, called and said she was stuck in traffic (she's coming from over an hour away in Michigan) and was told by a staff member that it would be no problem. The girl who changed what she was getting was me and all I changed was from a full pedi to just a polish change because I got a spray tan and a pedi with the soaking a scrubbing would have discolored my legs. None of us were told individually that this would be a problem. The communication was awful, AND another girl changed her service from acrylic nails to just shellac yet she wasn't charged for her deposit????? So I really don't understand this policy. Also on top of this, the bride was paired with the WORST nail tech there. She took 2 hours to do a shellac mani, and had no clue the customer she had was the bride. She was sloppy and slow and they had 3 other techs come over to try and fix her crappy job. Then the same manager came over and told the bride she was scheduled for only a polish change on her toes not a full pedi. The bride at this point was very upset because her nails took so long and she was bombarded with the whole deposit situation the moment she got there and now she was told they had her scheduled for less than what she wanted. Even if they did have that right the nail tech took too long for us to stay and have her finish her feet anyways because we had to be at the rehearsal in 30 minutes. No one was apologetic for any of the inconvenience. No one cared she was getting married and this was supposed to be her day to relax and get pampered. The bride left in tears because of all of this. So management, do better. Be kinder with your explanation of why you're doing things. Make sure if you have a bridal party coming in, you don't put the bride with a bad nail tech. And be consistent with you policies. read more

I scheduled my appointment online. I received a confirmation E-mail and the day before my appointment an confirmation text. When I showed up for my appointment, the receptionist told me I couldn't be done. There was a "glitch in the system". WHAT????? Not the first time this has happened. I'm done. read more

The best pedicure! The nail tech takes her time with a wonderful foot and leg massage before painting the nails.

Some of the techs seem experienced and professional. Some not so much. I gave them three strikes, and today was the last straw. The first time I went there I liked the atmosphere, but had a tech who took almost two hours to do a balance. Then I turned around and had to get the polish fixed two days later. The next tech I had commented at how poorly my nails were done by the last person and apologized. Yet I was charged the same amount for this new tech as I was for the experienced one...? Later on, I had an appointment cancelled last minute and when I called to reschedule they were not helpful. I then go in today for my rescheduled appointment, got there five minutes early hoping I could get in and get out. I sat there for 30 minutes before walking about. And this wasn't the first time I've made an appointment but had to wait 30 minutes or so before being seen. Like I said, some of the techs were great, and seemed to really know what they were doing. The owner is super sweet. The atmosphere was decent. But the waiting game even with an appointment, cancelling last minute, and the inexperienced tech pushed me bring my business elsewhere. I'd encourage you to do the same. read more