I have an early 90's Nissan p/u that kept failing emissions. Went to Fletcher's & the Nissan…read moredealership whom each failed to find the problem. Ramsey found the problem in a single day. (EGR System failure related to the instrument cluster & computer). These guys do well with older vehicles. They can diagnose the problem like old school mechanics. Family owned, and trustworthy. Pricing is far better than the chains.

This shop referred me out to a European car repair shop because Ramsey was not able to properly…read morediagnose my Volkswagen. They didn't even try they just referred me out. So I called triple A and had them tow it (less than 4 miles) to the new shop. Anyway, unbenounced to me, they told the new shop that I didn't pay for repairs done at their shop that they did on my car. If that was the case why did they give me my car back without payment and then refer me to this new shop? And even if i didn't, why would you tell the new shop? So they can overcharge me and get them a cut? I don't know. It's just weird and unprofessional.

Alright so I am a mechanic and I shop here literally almost every day on the commercial side of the…read morethings and the customer service there is amazing with the dudes in the back Larry and Jr. They make going there looking for parts the highlight of my days, the delivery drivers are also great they all have a great personality but the new manager that runs things there his name is Roberto I believe? Is an actual pain in the ass to these folks. The dude likes to get disrespectful pretty quickly when his "team" don't do shit asap or as he told me "the way I want things done" so in other words not the right way. Not only that but the workers there get shit DONE idgaf what he says lmfao I have seen many, many, many times on extreme busy days how Larry and Jr clear out the area full with customers while receiving calls for parts all at once. And whenever I end up with the manager on the phone asking him for parts I end up getting them wrong lmaooo. I was there when he talked to one of his drivers disrespectfully in front of me and other employees there and the issue isn't with the staff it's him. Other than that this Oreilys has ALWAYS been my "Go to" spot and the prices aren't too bad.

After many people told me to go to orielys because they will take my check engine light off no…read morecharge I called Sunday to see if they can do that and the guy on the phone Said yes. So Monday I decided to go but before I got in my car I called again and asked the same question and the gentleman said yes again and they weren't busy. I told him I'd be there in 10 mins. Well I arrived and all employees were just hanging out on their phone. So as I walked in I said oh good mom of you are busy to help me. And I asked who I just talked to on the phone about getting my check engine light off? no one admitted to it and the oldest guy standing there said oh we can't do that. Because they aren't reliable if anything was wrong. I told them I've scan my scan cat already I just need a smog test but first need that light off. No one helped me and I was denied they do that service. EVEN THOUGH I CAllED BEFORE ARRIVING AND SUNDAY. I don't know if that older man was the manger or what. But no wonder why the place had no costumers. I'm Going to try again tomorrow and see if the story changes

Matt the owner personally explained everything to me and took care of my Jeep wanted to say thank…read moreyou so much my jeep drives amazing on freeway 75plus :)

Always do it right 100% of the time. Wish I had four more jeeps to dress out and have them do all…read morethe work

I had a frustrating experience at O'Reilly Auto Parts today. I went in to buy parts for a couple of…read morevehicles I was working on. A new employee was helping me, and he was doing a great job trying to make sure I got what I needed. However, once his manager, Ezequiel, stepped in, everything changed. I clearly explained that I needed two different parts, but Ezequiel ignored what I told him and changed my order. I trusted that he knew what he was doing, so I didn't double-check before leaving. When I got home, I realized he had given me two of the same part instead of the two different parts I had requested. It was a waste of my time and an unnecessary trip back to the store. I appreciate the effort the new employee was making, but the manager should have listened to the customer instead of assuming he knew better.

April is a sweetheart. She sold me a new battery and installed it. She was friendly and cheery…read morethe whole time, despite it being 4pm in the AZ heat. I told her I'd come back with cash to tip her since I didn't have any on hand. She replied with, "It's my job, though". What a pleasant answer. She even humored me when I said, "Can you test the new battery once it's installed?" It was just my PTSD from a previous experience. She gladly obliged and sent me off with a smile. I hope management recognizes her for her awesome customer service.

The absolute WORST customer service. If I could leave zero stars I would. The staff at the counter…read moregives visible and completely unwarranted attitude if they acknowledge you at all and their manager is equally worthless. Do yourself a favor and go to the O'Reilly's around the corner instead.

Overall I like the company, but I really don't enjoy going to visit my local closest one. The…read moresimple reason why is they aren't very helpful. They can't answer a simple question. I came in for a part. I asked if they had it. They looked it up and said no. I asked 'Do you know when you'll get it back in stock?' The representative didn't have any clear answer, they recommended me to the nearby competitor (whom I knew didn't sell it). Then they recommended I go to a junk yard. When I asked which one, they never gave me a name or any recommendations on where to go. I ended up looking it up on Amazon and found the part for cheaper than anyone had quoted me. This wasn't the first time they gave me this run around, no real answer. Sorry, guys, but you are really in need of retraining of your customer service. You might not realise it but We Matter!

I have been ordering Cadillac parts from here for years, ever since I got my first Cadillac. Great…read moreselection of vintage parts.

If you are looking for parts for an old Cadillac, this is your place…read more They had the part I've been looking for, and they are really nice. I've dealt with them from far away as well, and they are excellent at dealing with shipping parts.

Sebastian really helped me out today so quickly in a very short window of time. Headed out of town…read moreI remembered I had a headlight out and as the niece of a fantastic mechanic, I knew what I needed but not what it looked like or how to find it for my make and model. Well Sebastian did! He was able to look at the light and simply tell me what I needed, where to find it, AND showed me how to fix it myself next time. IM SO GRATEFUL. He helped me with a super kind and happy heart and then picked the perfect present for my toddler. Did you know they sell really cool cars and truck toys at O'Reilly??? I learned that today

You guys need to come here and ask for Edwin highly recommended. Thanks Edwin such a big help in…read moretimes of need.

Boss was rude, cussing at customers under his voice. Came in and needed a check engine report at…read more7:40 told me it was past the time & he needed to close. They don't close till 10. Unprofessional.

There's not a thing wrong with this Autozone or its staff that I've experienced. The store is clean…read moreand having gone in for only one item which I found by myself, staff didn't really get a chance to offer help, but on approach to the register an employee did immediately cease his work on a display and take me to a register so I didn't have to wait at all. A single less star than the competing chain across the street solely because their store front is a brighter, more welcoming wall of glass. I do prefer my AutoZone Duralast batteries though!

Edited 49 minutes ago I had been giving this store high…read moreratings because some of the employees have been very helpful but they recently sold me $45 can of refrigerant + stop leak that had already been partially used. When I tried to return it because it turned out I do not need it since I found the leak they accused me of using it and trying to return it. I spend hundreds of dollars at this store but not now. I will also be writing to their corporate office and letting them know this location is selling partially used cans of refrigerant.

The people you have working behind the counter are not only rude, but I bought a gear shifter from…read moreone of your stores and it was missing apart. I asked if if I brought the whole package back in if they would exchange it for a new one, not only did he tell me no because I don't have the receipt. He said I could not use my phone number and because it wasn't this location he couldn't help me. No I thought AutoZone backed up AutoZone products correct me if I'm wrong but this store sucks and I'll never be back here again, and I will not suggest it