Worked with Romy (by the way 5 stars for that guy). He was pretty patient after weeks of phone…read moretag. Finally I came in and looked at some numbers but I knew what bike I wanted. Romy was very knowledgeable on sales deals how to get the numbers right to get me on a bike. I was able to squeeze in an exhaust to lessen the expense of adding it latter thanks to him and purchased the bike. Bought it on 4-09-26 The bike is awesome sales was great! The only wiff in the mix right now is I was told usually the exhaust takes about a week to arrive so if I put 600 miles on the bike I could knock out the service and get the exhaust on the bike to get right back on the bike. Of course I'm excited so I put 600 miles on in 4 days!!!... I called Romy, think that's who I should call, to schedule and make sure the exhaust would be there cause I was gonna bring it by on the 14th... but I should have called service to schedual the first service... also after just buying a car I thought first service is free especially on what I thought would just be a check up. But no Ducati does not run a program like that I was informed:/ but that's on me for assuming! Once I talked to service about the exhaust and service he was very helpful and gave me a date to bring it in. It's not this weekend or next weekend but shortly after which is a bit of a bummer. Knowing that I wanted to do both he wanted to check with parts on the exhaust arrival. 5 stars for service for listening and understanding what my goals were and squeezing me in. From what I understand April is a hectic bike repair season! Making sure I realigned my expectations I reached out to parts. In parts I spoke to Michelle ( 5 stars for her too!) Michelle went the extra mile and found my info, reached out to get in touch with the shipper, stepped over to Romy make sure everything is up to date. Called me back in literally 5 minuets and updated me that tracking was confirmed and the exhaust would be in when my check was scheduled! The whole team here is great but why 4 instead of 5? With all the hand offs in this environment. The team supported each other really well. But spending $37,000.00 buying add ons and shop time and strict manufacture specific maintenance intervals and delivery times. It sure would feel smoother to me, the customer, if sales just worried about sales, parts worried about parts, maintenance worried about maintenance.... I would have loved to have a dealership liaison or a transition person that would help keep expectations timelines and structure the handoffs from one department to another. In my opinion everyone I have interacted with has been happy, professional, realistic and forthcoming with good information! guys thank you!

Dangerous Mistake and Zero Accountability…read more I want to preface this with stating that Fairfield is top notch and a great sales person. This lies with whomever the manager is. I had a deeply disappointing, and frankly dangerous experience at Motorcycles of Charlotte. The same day I purchased my motorcycle from them, I discovered they had installed the wrong size front tire. They mounted a 110/90 tire when the bike clearly requires a 130/90, which is a major safety issue. While riding on the interstate just hours later, the tire came unseated, putting me at serious risk of injury. When I brought this to the shop's attention, the manager denied any responsibility, refused to replace the tire, and tried to blame me for supposedly hitting a pothole - something that absolutely did not happen. A tire coming off the bead on a brand-new purchase due to their installation error is not something to deflect or ignore. This wasn't a minor oversight, this was a life-threatening mistake followed by poor customer service and zero accountability. I strongly urge others to double-check everything if you choose to buy here, or better yet, take your business elsewhere. Your safety should never be compromised by negligence

This place is bomb! Nate, Bill, Austin...the entire crew are just amazing…read more Moved to Charlotte 2 years ago and was looking for a shop to service my 2003 Ducati M620 Dark. Stumbled upon their site via Facebook and saw they had a shop full of ducs in their pictures, so I figured I give them a shot. Nate (owner) and Bill (shop manager) are just fantastic to work with, they know their bikes well, explain it in layman terms to me and are always friendly. They get the work done timely and their pricing is fair. Recently I've gotten the tank repainted and handle bars replaced. Nate even suggested some vintage decals and are now debating black gloss or white gloss on a matte black tank. We'll see. Not putting either on a freshly painted tank. If you are looking for a good quality shop with fair pricing. (None of that dealership crap!) Come here. There are always fun bikes inside the shop you'll appreciate to take a look at. Say hi to their shop cat too!

2 Topia replaced the rear tire on my Triumph Trident. Great experience. Easy to work with and…read morefairly priced. Will be back in the spring for my yearly tune up.

Attention to detail with an eye for quality work. Also has a great sense of humor. He can fix…read moreanything.

Super honest guy. Thanks Troy!!!…read more so I just did the super embarrassing low low speed dump in a parking lot. Came to a stop on an angle, got indecisive about which way to go, and slowly tipped over onto my right side. The good: NO ONE saw me. I was able to pick the bike up no problem. No visible damage. All seemed fine. The bad: Brake failure. When I turn the key I don't hear it cycle through the brake check (i have the integrated abs). No high pitched whine when I apply the brakes. Brake failure light flashing. No power to the brakes at all. I called Troy to see about bringing it in for service. He asked me a few quick questions first and "fixed it for free." here's the answer...and I feel almost as stupid as I did a few hours ago when I dropped her... I have the GS hand-grips on my bike and he knew right away that it shifted position when I dropped the bike, causing the hand brake to be depressed barely a millimeter, but enough to cause the system to not go through its test. I took at look and immediately saw that Troy was on the money. I gave the grip a little twist, turned the key, and sure enough, all is right with the world again. Troy was super honest and could have had me bring the bike in for an expensive fix. That just earned my complete trust. There is no question that now I have my local BMW guy when I need. Feeling ready for a ride.

I spoke with Greg who was extremely helpful providing the information I needed. I highly recommend…read morecalling him for service!

I'm glad to have found Mobile Motorcycle Mechanics through Yelp. While recovering from some health…read moreissues I wasn't able to ride for over a year and felt bad that my bike sat so long in the garage. It was very convenient that Greg could come pick it up. He has a wealth of knowledge and was able to diagnose and repair a starting issue that another large motorcycle shop could not fix for me in the past. Greg sent photos and updates throughout the process and the pricing was very reasonable. I'm thankful that he was able to get my bike back in shape so I can ride again this year.

My car broke down on 26 at 10:00 pm and it was scary- I was just able to get to the shoulder and as…read morecars passed no one moved over or slowed down. I called AAA and they estimated their expedited response would be 1:30 am. Life360 roadside couldn't send a tow unless I knew where to have it towed. Being from out of town I had no idea where to tow it. Got on Yelp, called Davidson Towing and he answered right away, told me not to worry he'd be there in 20-30 mins. He arrived as promised, got my car on the flatbed and took it back to his shop to be kept overnight. He has a calm and reassuring demeanor which was much appreciated. He took at look at the obvious culprits for my car breaking down and wasn't able to spot anything so he worked the next day to find a solution but wasn't able to. (We took it to Chevy and they couldn't either - something electrical that we hope was just a loose terminal to the battery which was tightened.) Thank you Dustin for rescuing me - much appreciated!

DO NOT USE THIS COMPANY!!…read more Dustin and his "uncle" have swindled me out of about $2000 indicating that they could service an engine that they could not service. Then convincing me to buy a new engine that they installed. When the car overheated, Dustin gave wrong advice on how to keep the car from overheating. And we are now having to get every seal replaced in the newer engine. Bolts were missing, including all for the motor mount. I am now having to spend that money again to get the engine repaired. Edited to remove the he said she said but still would like to know why he cared what her parents (me and her dad) do for a living... STAY FAR AWAY FROM THIS GUY AND COMPANY! Take this for what it's worth - if you want a response after he does crappy work and blocks you, a review is the only way to get a response from him. Maybe he could call and discuss this like a reputable company instead of asking his uncle for permission to take accountability and make a refund. Dustin - My messages show that I picked it up on 2/2 and on 2/3 my daughter texted that she was broke down on the side of the road. Your response was that you would pick it up with your tow truck. On the 5th you picked it up. On 2/7 you recommended wiring the car to have fans in at all times because he couldn't get them to turn on when the temp hits "210" degrees. As far as waiting this long to write a review, I have had it in the shop for a month getting seals placed, and bolts added that were neglected on your part, Dustin. I'm still waiting on the total so expect in the next month an update with a total of how much your inadequacies cost me.

5 Stars is not enough. My wife and I were 200 miles from…read morehome and on the side of 485 in Charlotte on a hot busy Friday afternoon with a dead BMW motorcycle. After contacting Service Advisor Alex Sanchez at BMW Motorcycles of Charlotte (who gets another 5 stars for his over the top assistance), Alex recommended KJ Towing as the best option for motorcycle transport, the only company in the area with a spotless track record on correctly and safely handing motorcycles. After calling KJ Towing, they were on their way, no delay. Keith and his son showed up and quicky provided what should be the gold standard for towing companies, both were professional, calm and precise about what they had to do, to safely secure the bike. This is the first time I've not been nervous about a tow. To top it off, they are just nice guys. It gets better, after arriving at the dealership, they didn't just off load the bike, take the payment and hit the road, Keith came in and worked with the service advisor to make sure the bike got checked out before closing time (in a half an hour), then stayed around to make sure we were all set. Because of Keith and his relationship with the service group, we were back on the road in no time. Along with the dealer, I can't thank Keith and his son enough, these two are the consummate professionals. Father has trained son well. KJ Towing- Thanks Again.

I had a full transmission failure ahead of a snow and ice storm in Charlotte as I visited from out…read moreof state. The auto shop I had found nearby utilized KJ for their towing contract. Service was great, and the driver was truly awesome in communication and delivery. Cost was affordable and while I hope not to need service like this again, I would utilize KJ in the future.

Staff is amazing, very helpful, and much more! They have almost everything you could need to start…read moreriding!

Outstanding experience! Friendly and very helpful staff (Harrison, Jake, Jeff), very fair value.read more

We dropped off our bike in May, explained that the display was blinking and drawing from the…read morebattery. We had already replaced the battery and told the service tech that the battery was new. A week later they called and said they replaced the battery and that wasn't the problem. We had told them the battery was new and wasnt the problem. They then said it was the radio and they would have to send it out to be rebuilt. We asked if they had done a diagnostic on all other areas and they said yes. The rebuilt radio came back and they said the display was blinking more often than before. We asked if they checked if it was the display and if so could they replace it. They asked if we wanted to fix the bike ourselves. Are you kidding me. You've had my bike for three months and just admitted you didn't check the most obvious thing first. My husband was upset, asking them what they were going to do and for more frequent updates and by no means was he yelling, and service tech said come get your bike and hung up on us. He hung up on us. Unbelievable . We called to speak to the shop or service manager and we are waiting for their call back.

Incredible service and customer service. I have used them for my older Polaris Ranger and am…read morealways treated as if i just spent big bucks with them. While you never want your stuff to break down i always know these guys will take super good care of us! Highly highly recommend if you enjoy knowledgeable and customer-focused staff.