It took three months for Brockville Home Health Care (BHHC) to deliver a fully-prepaid wheelchair…read moreto my aging father. That 3-month delay was a direct contributor to the minimal value we gained for the purchase price, since my father was only able to use the chair for 22 days before he passed away. , I spoke to the business owner, Ken Spicer, and he agreed that the delivery had not gone according to plan and had taken longer than usual, but added "I don't owe you anything; why would I have to give you anything?". I suggested that a partial refund would be appropriate, but this request was denied. Ken even admitted that he had initially brought in the partially completed wheelchair to my father knowing full well that many basic problems existed, such as missing push-handles at the back of the chair which had not yet arrived from the supplier. When we pointed the lack of handles, Ken acted as if this was a surprise ("oh, sure, I can get you those"), and only later admitted to me that he was fully aware of the problems when he brought the chair in, which he apparently did in order to be able to document a more timely delivery. Many other problems followed, such as a mismatch between the axel and a larger wheel, further delaying delivery of the completed wheelchair. All that Ken offered to do was to resell the wheelchair on consignment, which is exactly what he would do for ANY customer with no complaints at all; in other words, he is offering no special compensation for the issues outlined above. Very bad business practice.... buyer beware!

Bought a Bruno stair chair lift from Marra's 2 years ago…read more Just needed servicing and although they still sell this equipment they apparently no longer service them. Found this out in an emergency when mine stopped working. Fortunately I was able to get service for it from West Side Medical in Rochester. 585-237-8750 after trying for 5 days of no call backs from Marra's contact person for help. My advice: DO NOT purchase anything from this store that will ever require servicing. Their customer care is non- existent.

Service is very slow most of the time? Very limited supplies offered, only one type of CPA machine…read moreoffered! There is no waiting area and no chairs so customers must stand while waiting in line for service! I was left a very rude phone message pertaining to supplies? Everyone has told me to go somewhere else. I am looking into using online services going forward.... Watertown really needs a professional CPAP store, would put Marra's out of business!!

UPDATE: I have come…read moreto value the product and customer service from Tweed. Although the packaging could still see some adjustments to rival that of Broken Coast from a product freshness and longevity perspective, they are becoming a very well rounded producer. The product always comes fresh but the packaging could stand to provide 2-3 more days of reliable freshness beyond the current 3-4 days after opening. Edible oils are now widely available at varying price ranges as well as a range of strains that are affordable to top shelf. Tweed currently has three of my four favourite indicas. Yorkshire for moderate potency and daytime use. Weever provides all the punch you would expect, especially at their highest price point. It simply never disappoints. I have most recently trialled TWD Lot #2 and have been equally impressed as I have been with Weaver although less expensive. Tweed - you're doing a fantastic job! You went from 1/3 of my prescription to 3/5 after my initial 6 month trial. You definitely have competition but you're a title fighter, hands down.

Went for a tour of Tweed not really knowing what to expect, and curious to see what this place…read morelooked like since I was last here- When it was the Hershey's Chocolate Factory! Everyone there was so enthusiastic, and welcoming. The interior design of the building itself is industrial chic, with a coffee lounge area, and beautiful moss walls. Our tour guide was incredibly knowledgeable and well spoken. And the whole process of how the plants are grown and processed is genuinely interesting- Learned a lot and had fun!

I was checking online this week looking for a local massage therapy clinic in CP. I saw an opening…read moreat Houle Healthcare. Rather than just booking online, I also called to confirm the opening, actually speaking with Jeremy Houle , Owner & CEO of Houle Healthcare, who confirmed the opening, I was booking online for Thursday Nov 2nd at 8am I arrived Thursday at 7:50 am for my 8:00am appointment, with nobody at the clinic, it was closed. I waited until 8:15, still no activity. I called the office and left a message letting them know that I arrived at the appropriate time and would appreciate a call back. I called again at 9:00am and spoke with reception explaining the situation and that I would like to know what happed. At 9:30am I received a very apologetic call from Jeremy Houle, Owner & CEO of Houle Healthcare, stating that he did not receive the appointment notice, which I booked and confirmed with him, while on the phone Tuesday. However he wanted to make amends and reschedule for 8am Friday, which is his usual day off. I accepted because I really need a massage. I arrived at 7:50am this morning, ready for my 8:00am appointment. The office was closed. The front desk person arrived at 8:10. I went in , told her I had a 8am massage appointment with Jeremy Houle, Owner & CEO of Houle Healthcare. She looked at me totally confused I explained the situation, she apologized and said she would call Jeremy, Owner & CEO of Houle Healthcare. I told her not to bother, I have a job, where I actually need to show up on time for. Now if I had missed both appointments without any notification, I would definitely be billed for both I have no idea what kind of massage Jeremy Houle gives, especially since he the Owner & CEO of Houle Healthcare. However, his customer service is terrible

From the owner: Since 2014, Houle Healthcare has proudly served the Ottawa and Valley communities. We are locally…read moreowned and dedicated to helping patients of all ages, from children to young adults and the young at heart. Our Services: Medical Equipment Sales and Rentals: Discover a wide range of top-brand medical equipment, including wheelchairs, walkers, hospital beds, patient lifts, lift chairs, mobility scooters, electric wheelchairs, and travel wheelchairs. Certified Repairs: Our skilled technicians ensure your equipment is always in top condition. Professional Appointments: Schedule with our regulated healthcare professionals for personalized consultations and care. Our Mission: At Houle Healthcare, our goal is to help you regain mobility, independence, and quality of life. We offer comprehensive, customized, and evidence-based solutions tailored to your unique needs. Whether you require physical therapies or specialized equipment, we are here to guide you through the latest advancements in modern science and technology. Contact Us: Call us today at (613) 257-2264 to learn more about how we can support your health and mobility needs.

Excellent company with a decent selection of medical items. They are a smaller, but i have found…read morethere is much more customer service and knowledgeable staff. Having issues with CPAP, the therapist went above an beyond to assist what others such as WellWise wouldn't be able to. They actually have a Respiratory Therapist that has years and years of experience and can personally relate to CPAP struggles! I've also booked a hospital bed rental for my grandpa when he needed it and things went very smoothly. Great work!

6 months of hell…read more Dealing with this company is a joke. One would think that if someone was dealing with people that need mobility devices, they would have compassion and make an effort to accommodate them. This company throws a chair at you no matter if it fits, and then tries to make adjustments with foam and cushions. Repeatedly. Doesn't matter if the chair actually fits the person in question. Doing more damage to the injured person is not a good way to do business and opens themselves up to losing said business. Piecemeal fixes are not what this is about and can actually further the damage the injured person has sustained. I recommend passing this company by and finding a business that actually cares more about the person and less about the money 8 months of hell continued... Nothing has changed. They are lazy uncaring and couldn't do anything right if they had an ethics manual. As I've said before...AVOID THIS COMPANY. THEY ARE A MONEY GRUBBING, LYING, OVERPRICED, UNCARING, SLACKING,HAVE NO PROFESSIONAL MORALS BUSINESS. Amit (the owner?) is all of the above and more. He leaves people for days without their needs. He tries to rig wheelchairs to fit the patient instead of getting them one that fits, he has left patients waiting for days for a bed move!!!!! What does a patient do with just a mattress on the floor???? They are not BBB accredited, indeed they have an F rating. If I could rate them below one star it would be -5! Again, please avoid this company for you and your loved ones. You will get nothing but problems and grief