We stayed at Sandpearl Resort for 7 nights to celebrate our babymoon and 1-year wedding…read moreanniversary, and overall, we had a wonderful and memorable stay. The beach was beautiful, with calm, warm water and soft, powdery sand. Even when the resort became very busy over Labor Day weekend, it still maintained a relaxing, family-friendly atmosphere.
The staff was truly the highlight of our experience. A huge thank you to Braxton, Albin, Joel, Dragen, Izzy, Alyssa, Elaine, Josh, Katie, Eddie, Briana, Shannon, Jessica, Eden, Hailey, Rafael, Robert, and Garrett for being so friendly, helpful, and attentive. They genuinely made us feel welcomed and went above and beyond to make our stay special.
Dining & Spa: We enjoyed the service at Tate's and Caretta, especially Eddie, Briana, and Katie. We also loved exploring local restaurants, with Clear Sky Café, Cesare at the Beach, and Columbia being some of our favorites. Robert at Cesare and Columbia was especially fantastic. The spa was another highlight, particularly the prenatal massage experience with Shannon and the couples massages we enjoyed with Jessica. The staff was wonderful and the spa was relaxing and intimate.
There were, however, some disappointing aspects. Housekeeping was inconsistent, and there were several issues with the room, including the refrigerator placement, small safe, and shower door. We also felt the beach umbrellas should be included rather than an additional charge. Our biggest frustration was with the front desk and check-out process, particularly how some of our concerns and billing issues were initially handled. It took far too long to get everything sorted out, which was frustrating, especially at the end of an otherwise enjoyable stay.
That said, I spoke directly with the General Manager about our experience, and I really appreciated how quickly he responded to my complaint and stepped in to help address the overall issue. His willingness to listen and make things right made a significant difference.
Despite the areas that need improvement, we truly enjoyed our stay and are grateful we chose Sandpearl for such a special milestone. The resort has a beautiful setting and an incredible number of genuinely wonderful employees. With some improvements to housekeeping, front-desk communication, and overall service recovery, I believe Sandpearl has everything it needs to be an exceptional resort. We would definitely consider returning.