What an outstanding experience I had when I went to The Eye Place for the first time. My glasses…read morethat I've had for over 10 years snapped in half recently, right on the bridge. I need them desperately to see. Ordering glasses at most places would take days to come in. Teaches me a lesson not to have a back up pair around. So on a whim I found The Eye Place. First off, on Shelles The Eye Place website, I really liked what she had to say about herself, her background, and how she runs her business. As a person that has spent many years in sales, I believe in transparency and not being pushy with the customer. Shellee has those same values. Transparently speaking I just went in there to see if she had any ideas on how I could maybe fix them. She's quite lovely in person. She knows what she's talking about and treats you like your family. I felt like I had known her for years, the way that we talked. When I finally pulled out my glasses to show her what had happened, she didn't even miss a beat. She found a similar frame and popped out the lenses on my broken pair of glasses and put them in the new frames. The new frames are at a great price point. She made little adjustments on the glasses to ensure they fit my face properly. The transaction was smooth and seamless. I love my new glasses. Shellee has a wonderful selection of glasses to fit any face and designs to fit anyone's unique style. You can tell by the way Shellee interacts with you that she loves what she does and she ensures that her customers leave with a smile on their face and the perfect eyeglass frames. I would highly recommend her to anyone looking for a wonderful Optician that takes pride in their work and delivers high quality care.

Shellee is great! Very helpful in finding you the right pair of glasses. Received my new pair in…read morejust a matter of days!!

Not happy with their customer service. I came to Advanced because they were 5 minutes from my…read morehouse, had a high rating here, decent selection of frames and accepted my insurance. I spent over $700 out-of-pocket on a pair of glasses, and my insurance paid for the rest. Within a month a lens scratched and Advanced repalced it. Less than a year after my purchase what looked like a grain of sand became embedded in a lens. Also I noticed the red paint was starting to chip from the metal frame. I came in and immediately the person at the counter said something like sorry, we no longer carry that brand. Not understanding why that should be my problem, I asked to speak to the manager. He was pretty rude & said there was nothing that could be done about the paint and then acted like he would do me a big favor - rather than standing by his product - by replacing the lens, while trying to make me feel like this was my fault. He expalained that he had the same brand glasses and multiple children who were regularly grabbing them off his face, yet he never had a problem with these glasses. That's a great story, but I'll never return here!

False advertisement literally said to me yeah that's what I did say but sorry for the…read moremiscommunication that's not miscommunication. You literally lied to me so what happened was I got a prescription and they sold me some frames so first you tell me the frames are $1200 I'm on disability I'm disabled. I can't afford that. Let me see what I can do give them to you for $700 and the reason why I'm gonna give it to you for seven dollars because For a whole year if anything breaks on it scratches will fix it for free for a whole year less than six months the glasses broke bitch. Tell him he told me oh yeah you have to pay to get it fixed, but you told me the manager you told me that it was covered yeah I know I said that, but you have to pay is this even legal then he says I'll fix it one time for free then now it's all no void no what happened to my 12 month warranty on top of that let me tell you on top of that he says and you can't even get the frames that you paid for you have to pick out a different set of frames. How is that? I just got to be illegal

Microsurgical Eye Associated, the affiliated eye doctors were highly recommended by my daughter's…read morepediatrician. The examination of her revealed that she needed new glasses so we went to North Shore optical, which is in the same lobby basically. The eyeglass specialist was highly competent, friendly, and informative. Eyeglasses are not cheap. The glasses are not as cheap as Costco or big box store, but are very competitive with other private eyeglass stores.

My husband had cataract surgery and needed new lenses only. He was taken so advantage of. They…read morecharged Medicare and charged him over $1000 for lenses only. He wanted to keep his frames. Stay away. After researching he could have gotten the same lenses for $199 and single vision sun glasses for $199 he called less than 24 hours later to cancel. They said he could not cancel the order. They would not cancel it. They refused to. Very unfair business practices.

I took my teenaged son to see Dr. Ho for contacts. He was so patient and helpful fitting him with…read morethe contacts that I had Dr. Ho do my yearly eye exam as well. He's great at explaining the different things that he checks in an exam. I like the convenient downtown location and the friendly staff.

Dr. Marchetto was very knowledgeable and explained things clearly. I was taken for my appointment…read moreon time, and everything went very smoothly. The office staff was friendly. They have a nice selection of frames.

Like to buy local instead of buying from a chain that makes the rich richer. The Dr and staff were…read moreprofessional and competent. I recommend Traveis Eye Care.

Have been going to Dr. Traveis for years. I have moved out of the area but still go to her for my…read moreyearly exams. I have had nothing but excellent care here. The staff is always friendly and helpful.

I have been going to the eye Dr. for many years and very faithful to him and his practice; however…read moredo to a conflict in scheduling and my need for a new set of contact I decided to try a local Optical facility located a few miles from my home. Point of View Optical; let me first say I should have ran for the door when I saw how dirty and unorganized the place is; however I decided to go forward with the exam. The so called Dr. was a joke, he never once check me for Glaucoma which is very standard practice every time I go for an eye exam. He asked me if I knew my current prescription was which I did and he dialed that into the machine, a couple of click to see which I could see better with and with that he ended my exam, I sat in the chair for no more than 3 minuets. I then proceed to get fited for contacts and a new frame, when the price came to me and was told he would slash the price almost in half, I jumped on the offer.. To good to be true, OH YES.. Just received my credit card bill and it is double what was told to me as the final cost. When I confronted Point of View, I was told that price that was given to me was just for the glasses and not the contacts. REALLY! You itemized everything for me and stated Nothing worse that have someone not explain everything to you and do the ole bait and switch on you. Do you self a favor, I'm not a big Pearl Vision person or LensCrafters, but I would certainly go to one of these places than to step foot into Point of View on Franklin Street in Peabody. Crooks, Thief's, Untrustworthy and Shysters and I'm being kind when I say this. Glenn

We have as a family and extended family been going to Point of View since opening always good CSR…read moreand Eye doctor nails it every time and yes big box chains are cheaper Walmart, Lens crafters, etc very good companies also , but I am writing this of yesterday I called to make new appointment and Service was on and stated cannot take any calls due illness , I am concerned for them. So Richard if you can hear us please lets us know you are ok as of you and your staff have always been polite and skilled to us. and yes will do payment plan . very good business . The Falkingham Family -Peabody, Massachusetts 10-17-2015

As I got older, my visions has gotten more and more blurred. When I went to a laser eye doctor in…read moreBoston, I got a price list, starting at several thousand dollars (per eye). Needless to say, they didn't take Medicare. Then I went to Dr. Zanger right here in Gloucester. He did one eye, then a year later, the other. Both came out seeing like they did 60 years ago - and covered by Medicare. His exam is thorough and professional, and the results - at least for me - have been spectacular. We are really lucky to have Cape Ann Eye Specialists right here at home.

Just an update to say that the glasses prescribed didn't help me to see better. I went back for a…read morere-evaluation, got an updated prescription, and the second pair of glasses also didn't help me to see better. I talked to the doc, and he said that my vision just wasn't correctable. A great waste of time and money.

Pearl Vision and Dr. Paul V. Hamel are working the system and I will never go back to either one…read moreagain, just on principle! I went to Peal Vision/Dr. Hamel in February 2016 as I usually did in the beginning of the year for my glasses/contacts/exam. In years past I never had vision insurance, so I just paid out of pocket, but as of 1/1/16 I had vision insurance, wohoo! My first issue is when I went to use my vision insurance the sales associates were telling me that I didn't have those benefits available, that EyeMed didn't cover that etc. Since I am in charge of the employee benefits at my work and I was the one who researched and spoke with the new vision carrier, I knew otherwise. So I left there with only my exam and ordered my contacts. I went somewhere else to use my frame allowance, which went through the insurance no problem, btw. So a few weeks later I received my explanation of benefits from my vision insurance, no issues there. Then a few weeks after that I received an explanation of benefits from my health insurance carrier. It was for an eye exam that I supposedly had in March with Dr. Hamel, NEVER HAPPENED! Pearl Vision/Dr. Hamel submitted a claim to my health insurance (because they pay for an eye exam once every two years) after my vision insurance had already paid them for the exam in late February. Timing is not just coincidence, my vision insurance cut them a check on 2/26/16 and a claim was submitted for a fictitious exam the first week in March!?!?! I reached out to Dr. Hamel's office and they referred me to the Pearl Vision billing office. I spoke with someone in their billing office in April, who told me that the double billing of the exam was an error and would be reversed. I gave them some time to process the reversal at the end of June checked my claims with both carriers, NO REVERSAL. So I called and left a message at the billing office @ Pearl Vision on 6/21/16, they never called me back. Funny though...I called my insurance carrier and filled them in on the issue and surprise Pearl Vision/Dr. Hamel is going to actually process the reversal of the claim, shocking since the carriers can dump providers for things like this. I will never go back to Dr. Hamel or Pearl Vision ever again. Just another example of how the health industry in America is screwed up! I bet Dr.'s get away with this crap everyday and we pay the price in increased insurance premiums!

I highly recommend Dr. Paul Hamel he has given me great eye care and eye glass prescriptions over…read morethe years, he truly is the best! He is a super nice guy who cares very much about his patients. Thank you Dr. Hamel for everything. Denise B.