i had a great experience with dr. sehgal, she is very personable and helpful. i'm more likely to…read moreget annual checkups with her due to her care. i did get the optomap retinal imaging which was super cool, and dr. sehgal went over it with me to explain everything. the process was quick, probably less than 60 seconds for both eyes, and i definitely think it's worth it to be able to access this type of technology for $39. like others, i did not expect a contact lens fitting cost, which was $80. i have been fitted for contacts in the past and have not been charged. dr. sehgal did take the time for a long fitting since it has been awhile since i've gotten my eyes checked (6 years) and my rx changed a bit, so i do appreciate her kindness and patience, i just think it should be known at the beginning of the visit. overall i had a great visit with dr. sehgal, she referred me to a lasik specialist who called 24 hours later. i really enjoyed our visit and think she's a great optometrist. amanda & other staff were very helpful and i was able to get a much needed adjustment for my current glasses in no time. i didn't find they had a good selection of frames, though. better than expected experience for an eye check-up.

I needed to get a new prescription, so I could get new glasses.They told me they took my eye…read moreinsurance. The day I went in for the eye exam, I filled out the billing paperwork for the eye insurance and told them several times not to medical insurance. The receipt I got showed the supplemental insurance co pay. They then turned around and fraudulently billed my medical insurance anyways. I received a totally different prescription than I've ever had and it is no good. I am now stuck with no glasses for two years because they billed my medical insurance.

I was on a job in MA and found out my license has expired. I have Blue cross from NY and assumed I…read morecould stop in anywhere and get a exam to renew my license. Was told go upstairs and see if they could take a walk in. When I got up stairs I was met by a Kevin who told me they had no appointments and with my insurance I would still have to pay almost $250 for a basic eye exam. He said my vision insurance was out of network and I explained I had blue cross from NY. I explained I was only here for the day and did not want to drive from MA to NY on a expired license and I just needed a quick exam to renew my license. A older gentleman was there for an appointment waiting and also chimed into help and it was becoming a nightmare. The short lady, She called blue cross to confirm my benefits and the out of network policy. She went above and beyond, had me worked up and while waiting for the doctor explained to blue cross on my behalf the predicament I put myself in and instead of paying $250 I would pay 30% of the exam fee for being out of network. By the time I was ready for the doctor, the doctor was already booked and unable to see me. I ended up leaving but I wanted to make sure she got recognized for going above and beyond to help me and still maintained conversation with other patients and multi tasked like a champ. Her energy, empathy and compassion should be noted. I genuinely appreciate everything she did to try and help me out! -MB

It makes me sad to leave this review because in I think everyone who works here is very kind and…read morewell meaning, but this was such an unusual and upsetting experience that I hope can be prevented and avoided in future. I flunked my first contact application appointment and I booked a second appointment for contacts at 3:30 hesitantly, explaining I wouldn't be able to arrive until 3:40. I was assured this would be fine. I arrived at 3:40 and went into the doctors' office around 4:10/4:20. I had practiced beforehand and was able to put the contacts in (hooray!). I had an unexpectedly really hard time getting the contacts out though. After trying for a while and asking for help, my doctor Amanda Gannon told me she "didn't know what to tell me" and that if I couldn't get them out by myself or with assistance that I would have to go to the ER and have them surgically removed and that MyEyeDoctor was closing in 10 minutes. She kept telling me that I had to get the contacts out and that they were closing until I started crying. She kindly told me she would wait until I could get them off and after the pressure was taken off, I was able to take out the contacts. She told me I had "gotten myself worked up" and that I would most likely be able to put contacts in at home. I was surprised to see that I left exactly at 5, which is when MyEyeDoctor closes. I can't imagine how hard these eye doctors are working and how much they want to get home, but this is one of those experiences in healthcare that will stick with me. I appreciate the doctor giving me some extra time, but I really feel like this whole thing could have been avoided with different scheduling or with my doctor easing up when she realized I was struggling with the contacts. I did wind up getting them out in time for closing, but I was really scared and upset. Lovely front of desk people, nurses, and doctors, and I've had very positive experiences with my glasses, so perhaps this was just a bad day.

Not happy with their customer service. I came to Advanced because they were 5 minutes from my…read morehouse, had a high rating here, decent selection of frames and accepted my insurance. I spent over $700 out-of-pocket on a pair of glasses, and my insurance paid for the rest. Within a month a lens scratched and Advanced repalced it. Less than a year after my purchase what looked like a grain of sand became embedded in a lens. Also I noticed the red paint was starting to chip from the metal frame. I came in and immediately the person at the counter said something like sorry, we no longer carry that brand. Not understanding why that should be my problem, I asked to speak to the manager. He was pretty rude & said there was nothing that could be done about the paint and then acted like he would do me a big favor - rather than standing by his product - by replacing the lens, while trying to make me feel like this was my fault. He expalained that he had the same brand glasses and multiple children who were regularly grabbing them off his face, yet he never had a problem with these glasses. That's a great story, but I'll never return here!

False advertisement literally said to me yeah that's what I did say but sorry for the…read moremiscommunication that's not miscommunication. You literally lied to me so what happened was I got a prescription and they sold me some frames so first you tell me the frames are $1200 I'm on disability I'm disabled. I can't afford that. Let me see what I can do give them to you for $700 and the reason why I'm gonna give it to you for seven dollars because For a whole year if anything breaks on it scratches will fix it for free for a whole year less than six months the glasses broke bitch. Tell him he told me oh yeah you have to pay to get it fixed, but you told me the manager you told me that it was covered yeah I know I said that, but you have to pay is this even legal then he says I'll fix it one time for free then now it's all no void no what happened to my 12 month warranty on top of that let me tell you on top of that he says and you can't even get the frames that you paid for you have to pick out a different set of frames. How is that? I just got to be illegal

I just wanted to commend the service I just received. I bought frames on line and thought I could…read morejust pop them in myself. I was wrong. So I went the LensCrafters in Peabody and explained the situation and a man with a beard (I didn't get his name) took them and in 5 minutes gave them back at no charge. I just wanted to give recognition to a job well done. Thank you so much!

They are very rude when you call to see if glasses are in, they tell you glasses have been shipped…read morewill be here next day it's been 2 weeks still not even "SHIPPED" WORST LENSCRAFTERS NEVER AGAIN

Very poor customer service. When asked why was one of the appointments was canceled she began to…read moreget sarcastic about it and told us they don't have enough staff. We were not notified of the cancelation.

Pros: *Eye appointment was quick and straight forward. No…read morefrills. *Front desk staff was friendly on arrival. *Fairly easy to get an appointment. Cons: *No frills. Doctor is less than friendly, but does get the job done. *Its been a month since my appointment, and I'm still waiting for the sample lenses in my prescription so I can make sure they work before ordering my contacts. *I've called 5x about the above issue. Never get anyone on the phone, and I only get a return call if the Customer Service reps for Visionworks send them a message. This takes on average 30min a call to reach. Once I finally get these sample lenses, I will be looking elsewhere.

Hard for me to understand that some of these reviews are talking about the same place that I've…read moreexperienced . It will be 10 weeks this Monday since I had my eye exam and was fitted for my glasses . At the 4 week mark I called left a message and received no reply . I then called 6 more times . Sometimes they said they were closed and would get back to me (they didn't) sometimes these were times that were posted as open online. Other times it said they were with a patient and would get back to me they didn't There hours seem to be whatever they feel like . This week they were closed Monday open Tueday 2 to 6 closed Wed and Thursday Friday 2 to 6 and today Saturday they opened at 3:30 and now it's 4:46 and online says closing soon open Tuesday at 2 pm . Finally I've had to file a complaint with the Federal Trade Commission , the consumer division of the Mass Attorney General's office , and the customer service of my insurance company . I'm not exaggerating when I say this is my worst experience with a business

I'D GIVE ZERO STARS IF I COULD…read more My son needed new glasses and they take our new vision insurance. We had a prescription all he had to do was pick out some frames and place the order. We had to wait for 45 MINUTES for them to place his order. Then we were told it would take 10 days for the order to be completed. NO one had called to let me know if they were in so I called back 10 days later and the voicemail message said they were CLOSED FOR THE NEXT 2 WEEKS. Why couldn't they have told me that when I placed my order! WE ARE NEVER GOING BACK

Good service. The first time I tried my lenses my eyes were strained. They agreed to have the…read moreoptometrist test me again and gave me a new pair with new prescription. My eyes are strained again. They told me to try it the next day in the morning. I tried it at noon the next day and the eye strain went away. They said if it persists after 1 week they can make new ones for me.

The communication is awful. Customer service is hit or miss. Quality is lacking. Definitely would…read morenot recommend.

Great experience at the Newburyport location where I was shown some pretty frames (hard to find…read morew/my narrow bridge- who wants to buy kid's frames!) from Chanel and Oliver Peoples and the woman who took care of me replaced nose pads on my current frames for free. Definitely look forward to returning when I'm ready to purchase new frames.

Meghan was great and very Astute. Excellent presentation and product (s). Meghan exemplified high…read moreskills in areas of business and management. I recommend this establishment of high end glasses and eyewear for All.

Not sure why he went into a field where he has to deal with patients. He has a brusque almost rude…read moremanner. He was coughing and didn't clean his hands before touching my eyes! He also did a number of things with no explanation until I asked. When told I needed a surgical consult, I mentioned my previous surgeon at MEEI and he said very impatiently he has someone in the practice and I can do whatever I wanted, he didn't care. His tone and terrible "bedside manner" made me decide never to come see him again. Maybe he is competent but I couldn't stand him. It's the holiday season so I'll gift him a second star.

Have worn contact lenses for over 30 years. Needed a prescription update. My ophthalmologist was…read morein the same office as Harney. I made an appointment for Harney and he went through the process of determining what my new prescription should be. I requested the written prescription, but it was the old one on file at the office. When I asked for my new prescription I was told I would have to commit to a $600 fee for fitment of lenses in order to get the new prescription. I thought this was extortion. Harney billed my insurance company $60 for the exam which did not even net me a new prescription. I ended up going to the optical department of my local Costco which charged a $100 fee for the exam and fitment. Lens costs where also as cheap as you will find on the Internet. 5 stars for Costco, 0 stars for ripoff artist Harney, but I have to select at least one to post this review.